You guys are really a 10/10 business. The staff is helpful and informative at all parts of the loan process and even after the loan has closed have been super helpful with any questions that have come up.
Veterans United made the home buying experience super easy. I absolutely love the app to help keep track of my to do tasks for an on time closing! Will be using them again whenever my next home buy is
When purchasing a home in a particular state, its recommended the following:Inform buyers on state regulations with regards to property tax and the conditions on and after closing.Earnest money may be automatically used as a "Deposit" for closing cost. Initially it was told that the buyers would get that money back.Inform buyers up front that if second time purchasing that VA funding fee is almost 3 times more from what was paid the first go around.Inform buyers that once your credit is run through, that the credit bureau will share your information with hundreds of other companies. The amount of phone calls will be unbearable, and honestly completely unacceptable.On there other hand, we are extremely grateful for the VA credit towards our final costs much appreciated. Also, loan experts were able to answer most questions and was readily available.
The whole team was amazing! I felt truly cared for and like I was taken care of at every turn. Thank you all so much for everything!
Overall, I am extremely happy with the team that I was working with in all aspects, from putting up with my incessant questions and explaining how everything worked in excruciating detail until I finally understood it, to streamlining the processes to close as quickly as possible, and having an agent who was super aggressive in helping me find a place to call my own. I have nothing but good things to say about every one of them, and I can see now why they were so highly recommended by my coworkers. The hype is 100% justified!
I was weary of Veterans United from other reviews and my own past experience, but I gave them a chance, and boy I’m glad I did. Stephanie Hoffman is definitely someone you want to have on your side. She made the impossible happen and now we are enjoying our new home.
Having previously purchased a two times before, this was by far the best experience. The entire staff was immensely helpful and responsive to my questions or concerns. Made me truly feel like family and not just another customer. Told everyone at work how amazing my experience was with the knowledge of the team and their assistance every step of the way. Could not recommend enough!
The Veterans United kept us informed of the process every day. The staff has been exceptionally responsive and a pleasure to work with. I tip my hat to the entire staff!!
Best and great overall experience thanks for everything Justin and Spencer!!!
First time home buying experience: I was very appreciative of the support and willingness to answer all my questions.
Quick and straight forward approval process
My whole veterans United team was awesome. I would request the exact same team every time.
Give Aaron a raise!
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I am satisfied with the work that Steve and his team(Holly) did for me. He also was personable about me and my wife, when he heard one time about a recent illness my wife has, he sent us a very nice care package. I will recommend Steve and his team. Thanks
As you begin your journey ask questions, as many questions as you can think of. Ask for clear direction and familiarity of state regulations with your loan officer. Please do not settle for what may seem as mediocrity, this is your home and your loan team should treat it as their new home as well. If you are not satisfied with your service as for assistance.
VU should not limit itself to what appears to be limited resources. The underwriting was absolutely worrisome, and obnoxious to me. Even once paperwork asked for was submitted, it wasn't enough they bothered me for more of questions that had been answered. Alternate underwriting should be available. I didn't appreciate my interest rate increasing after a short span of settling on house, and the only reason I'm given is, it's the market. I absolutely believe it was due to purchase price reduction no matter what yall say. Also VU should be willing to price, or loan match once a prospective offer has been shown, & that is without an actual signing with another competitor. If a competitor supplies a prospective offer, on legal letter head mind you, that should be proof enough. All n all, you've taken a chance on me, & as God strengthen me, I will make sure you don't regret ur decision.
Response from Veterans United
Hi Timothy, Our goal at Veterans United is to help create the best situation for yourself and your family. We realize that interest rates can vary from lender to lender and is one of the most important factors in your home buying decision. It is also important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Please reach out to us if you would like to discuss your experience further.
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