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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

175,984

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
130,499
4
36,091
3
5,989
2
1,843
1
1,562

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Showing all 777 reviews from Alaska

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5 out of 5 Stars
Would Recommend

Always a pleasure working with John. VU makes everything easy for the customer.

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Would Recommend

Loan Officer: Marie Houchen

NMLS# 310760

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Harrison

NMLS# 42363

5 out of 5 Stars
Would Recommend

My first time home buying was confusing at first but my loan team really helped me out. I love the online process it's quick easy and painless. VU rocks.

Loan Officer: Angela Sanders

NMLS# 796987

5 out of 5 Stars
Would Recommend

VU worked hard from cradle to grave. They were in constant communication with my family and brought a personal touch to the entire process. This was my first time buying a home and although there were hiccups in the process, VU always had it covered and insured that we were constantly informed. Additionally, VU reacted fast to any and every obstacle we encountered ensuring an easy (if it is ever easy) closing. The team I worked with was prompt, friendly, and professional. I can not recommend the enough.

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend
Photo submission from Dahlia A.

I didn't think home buying would be so easy. I was honestly dreading the process, but VU took care of everything and kept me on track. I will always use Veterans United in the future!

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Very professional and helped us every step.

Loan Officer: Josh Stack

NMLS# 1368665

5 out of 5 Stars
Would Recommend

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Would Recommend

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
Would Recommend

Great service and great to work with Alaska is a tough place for home loans and Alex and crew help us work out all the "unique" issues

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
Would Recommend

Greg and Brittney were extremely easy to work with.

Loan Officer: Greg Wiele

NMLS# 1374334

3.5 out of 5 Stars
Would Recommend

Great customer service and stayed on top of everything with the closing of my house.

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

4.5 out of 5 Stars
Would Recommend

Loan Officer: Mitch Casteel

NMLS# 920439

5 out of 5 Stars
Would Recommend

Loan Officer: Mitch Casteel

NMLS# 920439

5 out of 5 Stars
Would Recommend

Kyle was not just helpful and professional, he was patient and understanding. Kyle and his team are a credit to Veterans United. I’ve already recommended his service to a friend.

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Very easy to work with and helpful!

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Would Recommend

Loan Officer: Andy Miller

NMLS# 1009085

3.5 out of 5 Stars
Would Recommend

Loan Officer: Clayton Meldi

NMLS# 1564820

1 out of 5 Stars

To many hands in the pot. Requested to many things at the last minute a Day before closing. No follow up phone call from the loan specialist. No thank you personally. The loan coordinator Dustin made things very stressful and it seems both the coordinator and specialist did not speak with each other (communicate). We constantly had to repeat info that was told to the specialist. If we could have we would have dropped veterans United during the process but we were to far in. We will definitely be looking forward to refinancing and getting a loan elsewhere as soon as we are able. Also, trying to reach either specialist or coordinator was ver hit or miss.

Response from Veterans United

Walter, we appreciate your review though we were disheartened to hear you were less than 100% satisfied with your loan approval process. Communication is at the heart of what we do, and we place a high value on it. We're terribly sorry if our lack of communication caused you any stress. We're grateful you are now in your new home, and we will remain available to assist with any future needs as well.

5 out of 5 Stars
Would Recommend

Senior Loan Officer: Benjamin Long

NMLS# 1099960

4.5 out of 5 Stars
Would Recommend

Loan Officer: Josh Stack

NMLS# 1368665

4 out of 5 Stars
Would Recommend

Loan Officer: Clayton Meldi

NMLS# 1564820

5 out of 5 Stars
Would Recommend

Thank you, I am now a huge VU fan!

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

This will be the third time I have refinanced my home with this company. They have always looked after my back. When interest rates dropped they called me and ask if I was interested in lowering my home payments. The process has always been easy and if I had any questions they are there to answer them. Does not get any better...

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Senior Loan Officer: Benjamin Long

NMLS# 1099960

4 out of 5 Stars
Would Recommend

Our loan officer josh was great ! Worked with us all the way!

Loan Officer: Josh Stack

NMLS# 1368665

3.5 out of 5 Stars

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Loan Officer: Colin Park

NMLS# 1045574

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