They went out of there way to make this happen
Blake has been truly a blessing to work with. He walked us through each step and helped keep the stress down for my anxiety. He made the process quick an easy we found a house an closed on the house in 20 days from starting. I would highly recommend him. VU is blessed to have such an amazing employee.
Ryan and his team have been nothing short of great.
I worked closely with Amelia and a few others with Veterans United and I was well taken care of throughout the entire process.
It was simple. They did all the work.
You guys were great, i was not a fan of the VA and all their nit picking and having me do stuff to the house that the city of Fairbanks did not require when the house met all code. Thank you.
We were misinformed by Ginny Young just do we would go through worst he loan. We were questioning whether it was worth it because our payment changed very little. Ginny Young told us that we would be receiving a check for $3000-$4000 after closing. Several weeks went by and when we inquired as to where our check was Ginny Young informed us she had made a mistake. We believe we were told that so we wouldn’t back out of the refinance.
We will not recommend nor use Veterans United Home Loans ever again!
While having a centralized portal for requesting and uploading documents is helpful from many perspectives, it was both impersonal, and many of the documents were either requested in duplicate, unnecessarily, or were not explained thoroughly. Since most of the documents were being requested by the loan processing team, the loan specialist was not aware nor included of these requirements. Some of the requested items were removed after we made efforts to retrieve requested documents, some of which required signatures from my employers. Obviously, these were not necessary. If I had gone with USAA from the beginning, I would have had less headaches, and would not have paid discount points for a rate that should have been locked, and saved myself $1,644.15 in closing costs. USAA communicates necessary paperwork directly with would-be borrowers. I received an email on the day of closing requesting documents the loan specialist and processors should have known was necessary prior to the last minute. I was out of the country and had asked to ensure the loan team had everything due to my being 13.5 hours ahead of Alaska time. Luckily, I was able to obtain the documentation, but the emergency could have been avoided with proper planning and a final review of my file when I asked for one.
Response from Veterans United
Thank you for your feedback Andrew. We appreciate you sharing how the portal can be a benefit, but also a hindrance. We intend the portal to be an additional tool in your home buying arsenal, but not to replace human interaction. Our loan teams are available to provide explanations and answers to any questions that arise on your journey. Our Client Advocate team is also available to assist with any issues that arise. Please do not hesitate to contact us if needed.
They took care of all the paperwork which I detest, as well as very professional and reassuring when I got confused in the process.
Mitch Casteel and his team did a phenomenal job, they were very helpful and very personable.
Very easy to work with! Made purchasing my first home a breeze!
I’ve been spreading the word, So others will learn of this.
Always a pleasure working with John. VU makes everything easy for the customer.