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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

119,060

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
102,267
4
13,252
3
1,982
2
888
1
671

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Showing all 2,377 reviews from Alabama

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5 out of 5 Stars
Would Recommend

Loan Officer: Bryan McCarthy

NMLS# 1660736

5 out of 5 Stars
Would Recommend

Great experience! VU has great customer service and makes you feel as though you are their only customer.

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend

Loan Officer: Jess Vomund

NMLS# 979223

5 out of 5 Stars
Would Recommend

It was a lengthy process and somewhat frustrating. The repeatedly request for information and documents became very frustrating. Zach was great with reassuring me that things would work out and they did!

Loan Officer: Zach Gunter

NMLS# 99066

4.5 out of 5 Stars
Would Recommend

Loan Officer: Rachel Bruce

NMLS# 951471

4.5 out of 5 Stars
Would Recommend
Photo submission from Tyrez T.

With the digital upload and signing of documents, the whole process was very stream-lined and easy to maneuver. Every step was laid out and I didn't have to wonder what was next. The education section on the website gave me great insight into what needs to be done next and where I need to go. Overall I had a great experience working with Veterans United!

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Stoll

NMLS# 1657172

5 out of 5 Stars
Would Recommend

Loan Officer: Taylor Deppe

NMLS# 1055205

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Crutchfield

NMLS# 839679

3 out of 5 Stars
Would Recommend

Would of liked a little more communication but over all on top of everything

Response from Veterans United

Hi Michael, thank you for this feedback. Veterans United wants to ensure that you are able to have all questions answered and feel comfortable throughout the loan process. A member of our Client Advocate team has left you a voicemail and sent an email if you would like to provide more details.

5 out of 5 Stars
Would Recommend

Loan Officer: Cindy Woodham

NMLS# 193414

5 out of 5 Stars
Would Recommend

Loan Officer: Ted Richardson

NMLS# 743121

1 out of 5 Stars

Although the website is very easy to navigate and I like the checklists so you can see what documents need to be submitted and things already submitted, we did not have a good experience with our lender, Doug Lippmann. I wish I would have contacted a different lender after only our second phone call with him when he was very short and rude to me. The experience only got worse after that point.

Response from Veterans United

Hi Robert, thank you for this feedback. A member of our Client Advocate team has left you a voicemail and sent an email to discuss this situation with you. This issue will be researched closely to ensure we are accountable as a team. Please let us know if there is anything else you would like to discuss about your experience.

5 out of 5 Stars
Would Recommend

Josh walked me through every step of the process with outstanding customer service and patience

Loan Officer: Josh Carlyon

NMLS# 1393787

5 out of 5 Stars
Would Recommend

Professional courteous customer service oriented

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
Would Recommend

This was a fantastic experience! Daniel Lowes, our loan specialist was great! Would definitely recommend Veterans United Home Loans to others!

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend
Photo submission from Michael W.

I want to give a big shout out to Veterans United and say thank you! You made our family dream come true and made it a reality. In May we started the buying process with a local lender and a few weeks into the process I found out that he was not very familiar with the Va loan process. So I decided to go with Veterans United and boy I'm glad I did. We started the process on June 16th and we closed on July 14th. I had a few obstacles to overcome and the other lender I started with made it look like a very long process but Veterans United took my concerns, listen to me and made the process go smooth. I was a first time home buyer and I had no idea what to expect but Veterans United helped make the America dream come true and now I'm a proud homeowner and boy that sure has a nice ring to it. :) Jon, Ashton and the entire team was wonderful throughout the entire process and again words can't express my thanks and I close this post out by saying keep up the great work. Thank you from the Watts Family.

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

Loan Officer: Cindy Woodham

NMLS# 193414

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

Loan Officer: Stefanie Snow

NMLS# 1116265

4 out of 5 Stars
Would Recommend

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend

Excellent loan experience.

Loan Officer: Chris Solomon

NMLS# 796629

5 out of 5 Stars
Would Recommend

My experience with Veterans United was extremely positive and successful.

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend

Loan Officer: Steve Hopper

NMLS# 1493953

5 out of 5 Stars
Would Recommend

The team was professional and always informative. The promt response to any and all questions was greatly appreciated.

Loan Officer: Kimberly El-Darrat

NMLS# 1374293

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Solomon

NMLS# 796629

5 out of 5 Stars
Would Recommend
Joe Jones

Veterans United did an awesome job from start to finish. They are professional, polite, courteous and thorough. They will take great care of you. Todd made it an easy and seamless process. He also advised me on things I did not know. Truly exceptional. Thank You!

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend

Great team great experience

Loan Officer: Harris Giger

NMLS# 943094

5 out of 5 Stars
Would Recommend

Loan Officer: Keegan Magee

NMLS# 58232

5 out of 5 Stars
Would Recommend

The loan process was great, I was updated every step of the way.

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Underwood

NMLS# 398146

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See all 119,060 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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