Great experience! VU has great customer service and makes you feel as though you are their only customer.
It was a lengthy process and somewhat frustrating. The repeatedly request for information and documents became very frustrating. Zach was great with reassuring me that things would work out and they did!
With the digital upload and signing of documents, the whole process was very stream-lined and easy to maneuver. Every step was laid out and I didn't have to wonder what was next. The education section on the website gave me great insight into what needs to be done next and where I need to go. Overall I had a great experience working with Veterans United!
Would of liked a little more communication but over all on top of everything
Response from Veterans United
Hi Michael, thank you for this feedback. Veterans United wants to ensure that you are able to have all questions answered and feel comfortable throughout the loan process. A member of our Client Advocate team has left you a voicemail and sent an email if you would like to provide more details.
Although the website is very easy to navigate and I like the checklists so you can see what documents need to be submitted and things already submitted, we did not have a good experience with our lender, Doug Lippmann. I wish I would have contacted a different lender after only our second phone call with him when he was very short and rude to me. The experience only got worse after that point.
Response from Veterans United
Hi Robert, thank you for this feedback. A member of our Client Advocate team has left you a voicemail and sent an email to discuss this situation with you. This issue will be researched closely to ensure we are accountable as a team. Please let us know if there is anything else you would like to discuss about your experience.
Josh walked me through every step of the process with outstanding customer service and patience
Professional courteous customer service oriented
This was a fantastic experience! Daniel Lowes, our loan specialist was great! Would definitely recommend Veterans United Home Loans to others!
I want to give a big shout out to Veterans United and say thank you! You made our family dream come true and made it a reality. In May we started the buying process with a local lender and a few weeks into the process I found out that he was not very familiar with the Va loan process. So I decided to go with Veterans United and boy I'm glad I did. We started the process on June 16th and we closed on July 14th. I had a few obstacles to overcome and the other lender I started with made it look like a very long process but Veterans United took my concerns, listen to me and made the process go smooth. I was a first time home buyer and I had no idea what to expect but Veterans United helped make the America dream come true and now I'm a proud homeowner and boy that sure has a nice ring to it. :) Jon, Ashton and the entire team was wonderful throughout the entire process and again words can't express my thanks and I close this post out by saying keep up the great work. Thank you from the Watts Family.
Excellent loan experience.
My experience with Veterans United was extremely positive and successful.
The team was professional and always informative. The promt response to any and all questions was greatly appreciated.
Great team great experience
The loan process was great, I was updated every step of the way.