Lance and Jacklyn were great as well as the rest of the team from start to finish.
Best customer service. United Veterans is very efficient in mortgage financing. Everything was done in a very timely manner. The process allow you to be ready to close weeks before the closing date, if you provide your supporting documents in a timer manner to the loan processors.
Keith was outstanding to work with. I felt like he was talking care of us like family. I would recommend him to anyone.
From start to finish Veterans United made it a smooth process. The guidance for my wife and I was great and on point.
Thank you for making our dream of homeownership a reality! Words can not express how grateful my wife and I feel. The entire team is awesome! We are forever grateful for the love and hard work you put into making our dream of having a home come true! We pray God’s blessings upon you all!!! Love you!
Poor communication. Information I disclosed at the inception of the process was forgotten and then the blame was turned back on me
Response from Veterans United
Hey Stephen,
I’m sorry to hear this experience left you feeling frustrated. Having to repeat information you already shared and then feeling like the blame was turned back on you would be upsetting for anyone.
Clear communication is such an important part of this process, and I’m sorry we missed the mark here. I’d appreciate the opportunity to look into your experience further and better understand what happened.
Please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Brett, Taylor, and the Entire VU team were absolutely amazing! We loved working with them every step of the way and the made the process so easy and streamline! I couldn’t recommend them enough!
They made the process very easy. They understood my concerns and explained every detail in depth.
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Top notch professionalism. Top to bottom outstanding service by everyone involved. Highly recommend!
in al my home purchases, more than 5, this was the best experience i have ever had, everything was flawless. i kept waiting on the other shoe to drop, and it never did!I truly cannot say enough god things about Debbi and her team, they were on top of everything, if and when i did call, it was never rushed, and they acted like i was the only client they had....Spectacular...
Steven Erickson was phenomenal from the very first day!!!
Thank you so much for your determination to make my dream come true !
Debbie was amazing and made the buying process so much easier and smoother. She guided us through the whole process and answered every question we had. Highly recommend!!!
Debbie went out of her way to secure the lowest available rate for us. VU worked with us after we had a delay in closing due to us being overseas and traveling as we approached closing. Debbie was very proactive in sending us reminders! Additionally, the team worked through the complexities of a virtual closing since we are still overseas. World class customer service.
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We had different situation than most, we were buying the house we were renting. Tyler at Veterans United guided us through the application process, helped us get to our goal. Thanks Tyler! I would recommend Veterans United to any Veteran trying to navigate the home buying process. I learned so much about this benefit during the process.
My team was exceptional. They communicated everything well and moved efficiently and effectively in getting me into my home. They made things so much easier and eased my fears when I thought things weren't going right. Would definitely recommend!!!
The Veterans United team really made my home purchase easy. From the start they were on top of every detail. I can’t express my gratitude for the attention to details, and the professionalism demonstrated by this extraordinary group. I would recommend Veterans United to all veterans who are considering a home purchase.
Great to work with the loan team. Jacob made my first home buying experience a great one. In the midst of uncertainty, he was a candid point of knowledge and sound judgment.
Chris was fantastic to work with. He did everything he could to make the home buying experience fast and fantastic.
