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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

137,714

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
118,733
4
14,975
3
2,218
2
1,013
1
775

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Showing all 1,608 reviews from Arkansas

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0.5 out of 5 Stars

You tricked us out of a year of money on this house, and then you stole it... twice.

Response from Veterans United

Bertram, we thank you for sharing your comments and we understand the frustration you may have encountered during the loan process. Our Client Advocate team is available anytime during the loan process to ensure excellent customer service, and we would love the opportunity to speak with you further to learn about this experience. Please contact us to share more information.

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Primmer

NMLS# 1054596

5 out of 5 Stars
Would Recommend

Veterans United made things as easy as possible for us. Thank you.

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Loan Officer: Zachary Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend
Photo submission from Cody B.

From inquiring about the VA loan to closing, Promise Jackson went above and beyond our expectations! She is very personal, informative, smart, helpful, etc. Words can't describe how much I enjoyed working with her. If everyone at Veterans United is as amazing as Promise Jackson, I would recommend everyone I know to them! Thank you all so much for making us first time homeowners!

Loan Officer: Promise Jackson

NMLS# 1125746

4.5 out of 5 Stars
Would Recommend

As a first time home buyer Veterans United was very helpful in explaining the different details.

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Mange

NMLS# 177094

4.5 out of 5 Stars
Would Recommend

Veterans United home loan was essential in me getting a home loan.

Loan Officer: Jeremy Henry

NMLS# 186485

4.5 out of 5 Stars
Would Recommend

Samantha walker made this a very easy process for me and went above and beyond to me make this dream become a reality

Loan Officer: Samantha Walker

NMLS# 1122751

5 out of 5 Stars
Would Recommend

Loan Officer: Christina Gardiner

NMLS# 1450509

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend

I wish the was an 11 button to select because veterns United is by far one of the best companies I have ever felt with!

Sr. Production Lead: Bryant Chambly

NMLS# 1037124

5 out of 5 Stars
Would Recommend

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

I have used Veterans United twice .they are the only one i will ever use. They are so easy to work with and are extremely knogloglabl both times i have used them i have closed in 30 days.

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend

Veterans United is setting the standard on what a home buying experience should be like. My family and Realtor can all agree we had the best experience we’ve ever had with a lender. Thank you for making this easy.

Loan Officer: Doug Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend
Photo submission from Brendia R.

Your organization is wonderful. Your staff is very professional and very accommodating. Gerrit Hane and his team were phenomenal. Their patience is to be commended. Thank you so much for your great encouragement and non-stop assurance.

Loan Officer: Gerrit Hane

NMLS# 1002285

5 out of 5 Stars
Would Recommend

Justin made the process smooth. He was available and patient with me through the whole process. He answered all my questions. He always responded in a timely manner. He was great to work with and made the bumps in the road a breeze.

Loan Officer: Justin Benge

NMLS# 1524876

4.5 out of 5 Stars
Would Recommend

Loan Officer: Stefanie Snow

NMLS# 1116265

3.5 out of 5 Stars
Would Recommend

My specialist was great and I would recommend her for anybody

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars
Would Recommend

Everyone we worked with was amazing. Any questions or concerns we had throughout the process were handled quickly. Justin and his team worked hard to get us closed on time so we could be in our new home before Christmas.

Loan Officer: Justin Benge

NMLS# 1524876

2 out of 5 Stars

Not a Great experience by any means. I started out working with Sean Riley. This man needs to replace Zach Gunter. If I had dealt solely with Sean from start to finish, I would had been very pleased. Zach happens to be (as I was informed) the lead man. He NEVER responded to any of my emails or phone calls. After Sean (after I found house) I was passed on to, Chelsea Berendzen. She has a great personality but slow to respond at times. Sometimes I had to call her to have her follow up to a email request for information and sometimes, the other way around.I WAS NEVER told that once the VA inspector came out and if any repairs needed to be made in order to get the loan, there was an ADDITIONAL charge of $150.00 for the re-inspection. A total of $650.00. The inspector basically does a VISUAL ONLY INSPECTION. Very basic at best. I understand the fee, (although a lot of money) it would had been nice to be informed, upfront. Fortunately, I hired a home inspector for $325.00 that was worth every cent. Very through. This inspection enabled me to negotiate $5,000.00 from the seller at closing. This was my 9th. home purchase in the last 40 years, so I'm not new to this. This is my second VA home purchase, within the same amount of time. Beware that you might be asked for the same information more than once. AND ALWAYS find your own home insurance company. You could save over $1,000.00 or more as I did. Finally... read your preliminary closing documents for errors.

Response from Veterans United

Thanks for the feedback Larry. We agree that communication is key and apologize that your experience did not meet your expectations. We are happy to hear that the majority of your loan team provided this but will research your issues to make sure they are addressed. The appraisal fees are set directly by the VA and if you would like to discuss these we invite you to contact your VA Regional Loan Center. Our Client Advocate team remains available if you would like to discuss this in more detail.

5 out of 5 Stars
Would Recommend

Loan Officer: Shawn Stewart

NMLS# 1531270

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Underwood

NMLS# 398146

4 out of 5 Stars
Would Recommend

Loan Officer: Shawn Stewart

NMLS# 1531270

5 out of 5 Stars
Would Recommend
Jamie R

My team at Veterans United was a blessing. Their unsurpassed customer service helped my family tremendously. From start to finish they answered every question, explained everything and ensured we understood the process. Their patience, respect, and care will always be appreciated. The whole home buying experience surprisingly simple! I will sing their praises for years to come! Thank you all for being the best in the business. I feel like you all are a part of my family. I'll definitely send more veterans your way!

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend

The entire loan team were very helpful. Treated us with the utmost respect very professional.All were expert in the loan process.

Loan Officer: Gina Overshiner

NMLS# 1177627

5 out of 5 Stars
Would Recommend

Loan Officer: Whitney Brown

NMLS# 1122765

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