this was great
I had some issues with the underwriting department - or they did with me. There were several instances where requests, from them, for additional information or clarification were slow in coming, thus causing a considerable delay in getting to closing.
My experience was more than excellent from start to finish. All phases of the process was explained in detail and no surprises occurred; not everything went perfectly but all steps were explained as forecasted and results exceeded all of my expectations.
Jeff and Amelia did a magnificent job towards helping me maintaining my sanity. I almost lost it at times.
Doug and Michelle were very professional and helpful during the whole home buying process!
I would definitely recommend. Sara was friendly and seemed to listen and understand my concerns.
Our home buying experience was amazing, thanks to Veterans United!!
My team at Veterans United was a blessing. Their unsurpassed customer service helped my family tremendously. From start to finish they answered every question, explained everything and ensured we understood the process. Their patience, respect, and care will always be appreciated. The whole home buying experience surprisingly simple! I will sing their praises for years to come! Thank you all for being the best in the business. I feel like you all are a part of my family. I'll definitely send more veterans your way!
Very helpful on all issues
Working with Sara and her team was wonderful. They made the process stress free and easy. Thank you
The staff was attentive to my needs. Much praise for Aaron and his assistants for orchestrating a mortgage tuned to my needs.
Any time we called or emailed with a question or a need there was a response within a few minutes. I think the longest we ever waited for a response was the next business day. They answered our questions immediately, even if it was the same question we’d asked twice already (okay, let’s be honest, three or four times). There were some hurdles we felt like we had to jump over in order to get things taken care of by our VU team during the loan process. There were a few things I wish we’d had explained to us in the beginning, as well. However, even when difficulties or disagreements came up, our team was quick to respond and discuss different options and give us explanations at a moment’s notice.
These are great and nice people they went above and beyond for me
Phil was outstanding at working with us throughout the process and keeping us informed every step of the way.
Simply a great team of people to have gone through the first time home buying process!