Very slow to respond at times with numerous documents required to get through the process.
Ensure the title company has paperwork before closing date.
Easy process and no BS. The easy to do lists stream lined the entire thing and made each step easy to understand!
Everything went exceptionally smooth and they were very helpful!
The whole team was awesome and very helpful in every step. Randee and Jim made me feel confident in every portion and answered every question to include the hard ones. I would definitely recommend and use Veterans United again with hesitation.My last VA loan experience with freedom Mortage was terrible so I was hesitant. I’m glad Randee and Jim took care of me!
Very knowledgeable and patient with clients. Because we ask a lot of questions!!! lol . But yes very professional.. thank you for all of everyone’s help….
Veterans United had me pre-approved for a home loan in three days. They had me in contact with an insurance agent and a real estate agent within a week. Thank you Veterans United.
Veterans United made the WHOLE process from jut looking for info all the way through closing.
Outstanding Professional. I would highly recommend. Stephen helped me from beginning to end of the house buying process. Great communication and answered all my questions. His team were fantastic, and I can’t thank them enough for putting me in a new home in a new state with all questions answered. If I was to buy another home, I’d definitely will use Stephen. A+++++
Between the realtor, title company and veterans united they were playing the blame games and accusing each other to why things wasn’t getting done when they should have been done. And due to this we wasn’t able to do the closing on time. This caused the process go longer than it should have.
Response from Veterans United
Hi Ralph,
I’m really sorry to hear how frustrating the closing process turned out to be. When things start dragging out—and it feels like everyone’s pointing fingers instead of finding solutions—it can leave you feeling stuck and completely worn out. That’s the last thing you should have to deal with during such an important moment.
I hate that the delays and miscommunication between parties pushed your timeline back and added stress to your experience. You deserved a smoother, more unified process, and I truly regret that we didn’t deliver that for you.
If you’re open to talking more about what happened, our Client Advocate team would really appreciate the opportunity to listen and look into it further. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.
Many thanks to Veterans United. The process was stress free with their commitment to helping me acquire our new home. The team was pivotal in their response to every step for moving forward. Kelly Travis & Sierra .We thank you all so much.Their no nonsense steps and checklist was the foundation to our purchase. Veterans United get the VA (veteran approved) rating from me. THANKS FOR YOUR SERVICE. Smitty & Nette
Our team was amazing and so helpful we would recommend them to anyone we have told everyone about our team we love them
Exceptional service. The entire team was very professional and extremely helpful. They made the whole process easy to understand and took the time to explain everything step by step. They were encouraging every step of the way.
