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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

430,650

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
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1

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Showing all 5,676 reviews from Arkansas

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4.5 out of 5 Stars
Would Recommend

Very slow to respond at times with numerous documents required to get through the process.

headshot image of Dylan Schatz

Loan Officer: Dylan Schatz

NMLS# 2018655

5 out of 5 Stars
Would Recommend
headshot image of Tiffany Wallace

Loan Officer: Tiffany Wallace

NMLS# 2674644

4 out of 5 Stars
Would Recommend
headshot image of Stacy Sumpter

Loan Officer: Stacy Sumpter

NMLS# 865042

4 out of 5 Stars
Would Recommend

Ensure the title company has paperwork before closing date.

headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars
Would Recommend

Easy process and no BS. The easy to do lists stream lined the entire thing and made each step easy to understand!

headshot image of Emily Hunkins

Loan Officer: Emily Hunkins

NMLS# 2162042

5 out of 5 Stars
Would Recommend
Photo submission from Ashlee R.

Everything went exceptionally smooth and they were very helpful!

headshot image of Chris Primmer

Loan Officer: Chris Primmer

NMLS# 1054596

5 out of 5 Stars
Would Recommend
headshot image of Megan Moore

Loan Officer: Megan Moore

NMLS# 2082937

5 out of 5 Stars
Would Recommend

The whole team was awesome and very helpful in every step. Randee and Jim made me feel confident in every portion and answered every question to include the hard ones. I would definitely recommend and use Veterans United again with hesitation.My last VA loan experience with freedom Mortage was terrible so I was hesitant. I’m glad Randee and Jim took care of me!

headshot image of Randee Barr

Senior Loan Officer: Randee Barr

NMLS# 634652

5 out of 5 Stars
Would Recommend
headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

5 out of 5 Stars
Would Recommend
headshot image of Mitchell Huebner

Loan Officer: Mitchell Huebner

NMLS# 2064460

5 out of 5 Stars
Would Recommend

Very knowledgeable and patient with clients. Because we ask a lot of questions!!! lol . But yes very professional.. thank you for all of everyone’s help….

headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend
headshot image of Carl Thomas

Loan Officer: Carl Thomas

NMLS# 1030850

5 out of 5 Stars
Would Recommend
headshot image of Gabe Marley

Loan Officer: Gabe Marley

NMLS# 2362261

5 out of 5 Stars
Would Recommend
headshot image of Dorian Henderson

Senior Loan Officer: Dorian Henderson

NMLS# 1660957

5 out of 5 Stars
Would Recommend
headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars
Would Recommend
Photo submission from David S.

Veterans United had me pre-approved for a home loan in three days. They had me in contact with an insurance agent and a real estate agent within a week. Thank you Veterans United.

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend

Veterans United made the WHOLE process from jut looking for info all the way through closing.

headshot image of Aaron Madrid

Loan Officer: Aaron Madrid

NMLS# 1161632

5 out of 5 Stars
Would Recommend
headshot image of Christopher Reese

Loan Officer: Christopher Reese

NMLS# 2407291

5 out of 5 Stars
Would Recommend
headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

4.5 out of 5 Stars
Would Recommend
headshot image of Kara Vernon

Loan Officer: Kara Vernon

NMLS# 2052332

5 out of 5 Stars
Would Recommend
headshot image of Zachary Nixon

Loan Officer: Zachary Nixon

NMLS# 2674597

5 out of 5 Stars
Would Recommend

Outstanding Professional. I would highly recommend. Stephen helped me from beginning to end of the house buying process. Great communication and answered all my questions. His team were fantastic, and I can’t thank them enough for putting me in a new home in a new state with all questions answered. If I was to buy another home, I’d definitely will use Stephen. A+++++

headshot image of Stephen Coloni

Loan Officer: Stephen Coloni

NMLS# 2104813

2.5 out of 5 Stars

Between the realtor, title company and veterans united they were playing the blame games and accusing each other to why things wasn’t getting done when they should have been done. And due to this we wasn’t able to do the closing on time. This caused the process go longer than it should have.

Response from Veterans United

Hi Ralph,

I’m really sorry to hear how frustrating the closing process turned out to be. When things start dragging out—and it feels like everyone’s pointing fingers instead of finding solutions—it can leave you feeling stuck and completely worn out. That’s the last thing you should have to deal with during such an important moment.

I hate that the delays and miscommunication between parties pushed your timeline back and added stress to your experience. You deserved a smoother, more unified process, and I truly regret that we didn’t deliver that for you.

If you’re open to talking more about what happened, our Client Advocate team would really appreciate the opportunity to listen and look into it further. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.

5 out of 5 Stars
Would Recommend
headshot image of Tommy Heller

Loan Officer: Tommy Heller

NMLS# 2053002

5 out of 5 Stars
Would Recommend

Many thanks to Veterans United. The process was stress free with their commitment to helping me acquire our new home. The team was pivotal in their response to every step for moving forward. Kelly Travis & Sierra .We thank you all so much.Their no nonsense steps and checklist was the foundation to our purchase. Veterans United get the VA (veteran approved) rating from me. THANKS FOR YOUR SERVICE. Smitty & Nette

headshot image of Kelly Bivens

Loan Officer: Kelly Bivens

NMLS# 2071882

5 out of 5 Stars
Would Recommend
Photo submission from Bruce S.

Our team was amazing and so helpful we would recommend them to anyone we have told everyone about our team we love them

headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend

Exceptional service. The entire team was very professional and extremely helpful. They made the whole process easy to understand and took the time to explain everything step by step. They were encouraging every step of the way.

headshot image of Kat Weisenborn

Loan Officer: Kat Weisenborn

NMLS# 2056780

5 out of 5 Stars
Would Recommend
headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend
headshot image of Taylor Holman

Loan Officer: Taylor Holman

NMLS# 2036493

5 out of 5 Stars
Would Recommend
headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

More Reviews

See all 430,650 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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