Zachary was awesome, always on top of everything, fast to respond. Great with explaining things for me to understand. 10/10 experience.
In over 20 real estate purchases, this is by far the best, easiest, quickest, most professional experience we’ve ever had! Not only were the people incredibly friendly, the app was extremely easy to use! The only paper we touched was at the signing ceremony at the title company.
Using Veterans United to purchase my home was such a smooth process. The app was simple and always updated to show what I needed to accomplish to move forward.
Everything went exceptionally smooth and they were very helpful!
This was very good and painless experience. These gentleman both Adam and Daniel were amazing and on top of everything. Tiffany was also a blessing. I couldn’t have asked for a better first time experience on buying a home. I will suggest VA and these gentleman anytime I have a family or friend who is looking to buy a home.
I did not care for one of the so called team members. Never available via text or phone. Very vague in responses when I asked questions about information she had sent, very confusing information.
Loan officer was good, however there were just too many "to do" items sent after midnight and 2am that I would not see until the next day.
Response from Veterans United
Hi Pamela,
Thanks for sharing this feedback. I’m sorry for the frustration caused by unclear communication and not being able to reach one of the team members when you needed answers. I also understand how confusing it can be to receive multiple to-do items late at night or early in the morning and not see them until the next day.
I do appreciate you calling out the positive experience with your loan officer. If you’re open to it, I’d really like to learn more and see how we can do better. Our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
I will definitely recommend VU! After Rocket failed us, the professionals at Veterans United took over and completed our mortgage at light speed! Thank you Veterans United!
Dalton and the loan team were absolutely amazing
Veterans United had me pre-approved for a home loan in three days. They had me in contact with an insurance agent and a real estate agent within a week. Thank you Veterans United.
Everyone on the team was extremely helpful. Very knowledgeable and answered questions quickly. They worked around the clock and worked with my busy schedule. Handled last minute changes smoothly.
The process was efficient and easy. Very professional. I would gladly recommend Veterans United to all my family of Vets and close friends.
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I can’t recommend Veterans United enough. Dalton and his team were absolutely amazing from start to finish. As a first-time homebuyer, the process could have been overwhelming, but they made it incredibly easy and, for the most part, stress-free.Communication was excellent throughout the entire process. Anytime I had questions, they answered quickly and took the time to explain things in detail until I fully understood. They stayed on top of all the paperwork and deadlines, which made a huge difference.The biggest moment that really stood out was when we ran into an insurance issue close to closing. The original insurance company couldn’t provide the proper coverage, but Dalton’s team immediately stepped in and helped me find a new option quickly. While it pushed the closing date back a couple of days, everything worked out for the better because of their support and problem-solving.I would 100% recommend Veterans United and Dalton’s team specifically, to any veteran, especially first-time homebuyers. They made the entire experience smooth, professional, and genuinely positive. I’d give them a 10 out of 10 every time.
Very easy, friendly and the app is fantastic
Definitely recommend Veterans United as a stellar mortgage lender. Their customer service goes above and beyond! Such a wonderful home purchase experience!!
Our team was amazing and so helpful we would recommend them to anyone we have told everyone about our team we love them
Great service from Nathan and Nick.
We very happy with the final results, everything worked our very well.
