Soild
Easy process, my team guys rocked.
Thank you all for the care and service.
Seamless experience
Veterans United was great they took a lot of stress out of the entire process and were very good at what they do. I thank Mr. Riggs and his entire team they made the house buying experience extremely stress free. Thank you all.
Yes, I would definitely recommend the team I had to help me maneuverer through the homebuying process. If I had to do it over again, I would want the same team. And Jeremy, was phenomenal, kind, understanding and I felt so confident throughout each phase of the loan. I didn't know about VU, but from this point on I will recommend all I encounter who wants to buy a home to VU.
My team was awesome from Miss Anna to Drew to Sierra. They were awesome. Definitely definitely would recommend again and to anybody else.
Everyone we talked to was very helpful and friendly. We enjoyed the gift box they sent us after we closed on the house. You could really tell by the things they sent they listened to the things we enjoyed like traveling and our grandboys.
I couldn’t have asked for a better experience, being a first time home buyer I was extremely unfamiliar with the process and the entire team really just made every step so easy to understand and they was so supportive! I’m very thankful that I was able to work with every person on the team.
They went beyond the Call of Duty. They had everything in order as you go. The more progress you make the checklist is checked. The paperwork is marked done exactly how it's supposed to be done. So when you meet in person in physically sign in closing, everything is done and you've already gone through the paperwork inside. So you know what? It is always educate yourself with the little videos. They show if you're a first time home buyer. They were all, I had the best team in the world.And they mean the world to me!
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Scott was always available and kept me informed.
Toby is the man. Always super responsive and works to get you the best possible experience. Highly recommend!
Best home buying experience we have ever had!
Veterans United made our home purchase easy.
Everything went exceptionally smooth and they were very helpful!
I had multiple issues with paperwork with Veterans United. It seemed every time new paperwork was issued, I would find errors in it. It makes it hard to trust your numbers when I’m the finding errors.I will say, however, that Toby was usually very responsive even after hours.
Response from Veterans United
Thank you for sharing this feedback, Chris. I can understand how having to repeatedly catch errors in your paperwork would make it difficult to feel confident in the numbers you were receiving. I’m sorry for the frustration and added stress that caused during your homebuying experience.
I’m glad to hear Toby was responsive and available when you needed him. At the same time, I’d appreciate the opportunity to learn more about the paperwork concerns you experienced. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Thank you for all your help. I know that we were a little challenging. It is a big decision and Veterans United helped us to get across the finish line.
Veterans united was readily available every time I needed them to be . They took away the confusion ,and clearly played out the process, in a way that was understandable. So if your a veteran like me, and your looking for help with getting into a home . VETERANS UNITED can make that happen .
I think it would be good to inform customer of upfront cost to get lower interest rate
Great People too work with
Veterans United had me pre-approved for a home loan in three days. They had me in contact with an insurance agent and a real estate agent within a week. Thank you Veterans United.
Staff was professional and guided me through the entire purchase .
