Veterans United made so easy to purchase my new home. Everything from pre-approval to closing. They so many helpful service that helped to save me thousands .
The process went smoothly and I was kept informed. All areas were explained in detail in turns I under stood.
Shelby was great to work with . She was very knowledgeable and very polite. . She would answer any of my questions promptly. . I would highly recommend her to anyone looking to buy a home or property.. She also helped me get my interest rate down. Thank you so much. It’s been a wonderful time buying and living in my new home. . Thanks to all of you.
Everything went exceptionally smooth and they were very helpful!
You need to use a different Title company for refinance loans, they are not up to your normal standards.
The Veterans United members are an outstanding group and will walk you completely through the loan process. If you have anything that you might need an answer to, just give them a call. They will definitely get in touch with you with an answer.
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The Veterans United team was always in contact with me. The process was smooth, especially with it being the holidays. They got it done, as I have closed on my new home. I highly recommend them to anyone who is a Veteran. I even got a Christmas present from them! Much respect for this crew and thank you very much!- Dylan Martin
Veterans United had me pre-approved for a home loan in three days. They had me in contact with an insurance agent and a real estate agent within a week. Thank you Veterans United.
Veterans United is one of the best loan companies to do business with. The process they have in making sure all and every aspect in business is covered and correct. I'll recommend this company to anyone that needs this market of service.
Zachary was awesome, always on top of everything, fast to respond. Great with explaining things for me to understand. 10/10 experience.
In over 20 real estate purchases, this is by far the best, easiest, quickest, most professional experience we’ve ever had! Not only were the people incredibly friendly, the app was extremely easy to use! The only paper we touched was at the signing ceremony at the title company.
Using Veterans United to purchase my home was such a smooth process. The app was simple and always updated to show what I needed to accomplish to move forward.
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This was very good and painless experience. These gentleman both Adam and Daniel were amazing and on top of everything. Tiffany was also a blessing. I couldn’t have asked for a better first time experience on buying a home. I will suggest VA and these gentleman anytime I have a family or friend who is looking to buy a home.
Our team was amazing and so helpful we would recommend them to anyone we have told everyone about our team we love them
I did not care for one of the so called team members. Never available via text or phone. Very vague in responses when I asked questions about information she had sent, very confusing information.
Loan officer was good, however there were just too many "to do" items sent after midnight and 2am that I would not see until the next day.
Response from Veterans United
Hi Pamela,
Thanks for sharing this feedback. I’m sorry for the frustration caused by unclear communication and not being able to reach one of the team members when you needed answers. I also understand how confusing it can be to receive multiple to-do items late at night or early in the morning and not see them until the next day.
I do appreciate you calling out the positive experience with your loan officer. If you’re open to it, I’d really like to learn more and see how we can do better. Our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
I will definitely recommend VU! After Rocket failed us, the professionals at Veterans United took over and completed our mortgage at light speed! Thank you Veterans United!
Dalton and the loan team were absolutely amazing
