They were amazing and made the whole experience hassle free.
The service was excellent, from start to finish.
Yes, I would definitely recommend the team I had to help me maneuverer through the homebuying process. If I had to do it over again, I would want the same team. And Jeremy, was phenomenal, kind, understanding and I felt so confident throughout each phase of the loan. I didn't know about VU, but from this point on I will recommend all I encounter who wants to buy a home to VU.
Casey and the rest of my veterans united team did a wonderful job helping my wife and I close on the best house for our family. I would heavily recommend them to anyone.
Scott and his team were very kind and answered any and all questions (which there was a lot of them). What an honor to be able to work with them.
VU/Landon was very professional and pleasant to work with. He was always quick with answers and solutions even on weekends.
Everything went exceptionally smooth and they were very helpful!
My loan officers Tim and Christie made this process easy and walked me through everything to ensure the purchase of our dream home
Veterans United had me pre-approved for a home loan in three days. They had me in contact with an insurance agent and a real estate agent within a week. Thank you Veterans United.
Abby and her team are fantastic. This is the second house Abby helped us purchase and if there is ever a 3rd house I would ask for Abby and her team. A very seamless and enjoyable buying experience.
It was an amazing experience!! 2nd to none. I will definitely go through this program again.
The beginning phase was great. Nathan was quick to answer my questions and phone calls. After the first few weeks, I could tell the tone had changed. I could sense an irritable attitude and hassle to answer questions. Once I was assigned the rest of my team, it went really downhill. No one was on the same page. One was telling me one thing, the other another. They failed to relay important information and documents to me due to "I forgot, I apologize." After that instance, the whole team was giving me nothing but attitude. They would only respond to my emails, in a timely manner I would like to mention, but the words they used were always assertive, demanding, and no questions asked. Very disappointing experience, and would never do it again.
Response from Veterans United
Hi Emmanuel,
It's disappointing to hear that what started as a positive experience became increasingly frustrating as your loan progressed. I'm glad Nathan was initially responsive and helpful, but I'm sorry that same level of support didn't carry through the rest of your journey. I can understand how receiving conflicting information, missing important updates, and feeling like your questions were met with impatience would leave you discouraged.
You deserve to feel respected, informed, and comfortable asking questions throughout the homebuying process. Even when responses are timely, the way information is communicated matters just as much. I hate knowing that your interactions with the team left you feeling this way, and I appreciate you bringing these concerns to my attention.
I'd welcome the opportunity to learn more about your experience and address any lingering concerns. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
