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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
20,060 reviews
761 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 20,060 reviews from California

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5 out of 5 Stars

Jackson and the team were awesome! Responsive, knowledgeable, and were essential in making this dream home purchase happen!! Thanks Jackson and VU, grateful for your help and partnership always.

headshot image of Jackson Walker

Loan Officer: Jackson Walker

NMLS# 1997569

5 out of 5 Stars

Jodi is fantastic and I'm glad I had the opportunity to work with her and her team again.

headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars

This is the second loan we've done with Veterans United. We were looking to refinance and not feeling good with any of the many companies housing us. We went back to Veterans United and our loan officer, Jake Ferguson. He is awesome! Trustworthy, knowledgeable, and on top of all the details. He is always available for questions and made sure that we were always in the loop on our progress. This was the case for our first loans and the recent refinance. His loan coordinator, Melody was great as well. Always helpful and patient. Had the answers or knew where to get them. Everyone was a pleasure to work with and it was a painless process.I would use Veterans United again and highly recommend Jake, Melody and team to anyone.

headshot image of Jake Ferguson

Senior Loan Officer: Jake Ferguson

NMLS# 1993204

5 out of 5 Stars
headshot image of Jessica Galvan

Loan Officer : Jessica Galvan

NMLS# 2268425

5 out of 5 Stars
Photo submission from Esequiel A.

I had an amazing experience buying my new house with Aaron and his team. Thank you guys for making my dream come true.

headshot image of Aaron Esterle

Loan Officer: Aaron Esterle

NMLS# 2388497

5 out of 5 Stars
headshot image of Caroline Marra

Loan Officer: Caroline Marra

NMLS# 2737152

5 out of 5 Stars
headshot image of Harley Bradley

Loan Officer: Harley Bradley

NMLS# 1568123

5 out of 5 Stars

My entire team was extremely helpful, and very understanding. They did not hesitate to run through all the numbers and any scenarios with me for clarification.

headshot image of Brian Flanigan

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars

If you are a veteran looking to navigate the home-buying process, look no further than Veterans United. I cannot recommend them enough for their professionalism, expertise, and genuine care for those who have served. From the very first phone call to the final signature at closing, the communication was flawless. My loan officer, Chris and my loan coordinator, Rachel, were incredibly fast at getting back to me—often replying within the hour. I never felt left in the dark or like I was just another number in a queue. Whether it was a quick text or a detailed email, they were always one step ahead. The VA loan process has a reputation for being complicated, but Chris and Rachel made it look easy. Their deep understanding of VA requirements, appraisal nuances, and funding fee structures was evident. They answered every technical question I had with clarity and confidence, ensuring there were no surprises along the way. What truly sets this team apart is how much stress they removed from the equation. Buying a home is inherently high-pressure, but their streamlined process and proactive approach handled the heavy lifting. Chris and Rachel managed the timelines perfectly, coordinated with my realtor seamlessly, and turned what could have been a month of headaches into a smooth, manageable journey. If you want a team that is knowledgeable, lightning-fast, and dedicated to lowering your stress levels, ask for Chris and Rachel at Veterans United. They don't just close loans; they take care of veterans.

headshot image of Christopher Endicott

Loan Officer: Christopher Endicott

NMLS# 2673887

4.5 out of 5 Stars
headshot image of Nate Bohon

Loan Officer: Nate Bohon

NMLS# 1136526

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5 out of 5 Stars
headshot image of Alex Herbel

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars

We had a great experience with Veterans United. This was our first home purchase so we really didn't know what to expect. From the beginning, our loan officer(Jodi Coons) went through every step with us and any questions or concerns we had she answered them promptly and honestly. She truly had our best interest at the forefront through the whole process. I highly recommend Veterans United.

headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars

Throughout the process, I always felt confident that I was in goods hands.

headshot image of Marcus Crossgrove

Loan Officer: Marcus Crossgrove

NMLS# 1875139

5 out of 5 Stars

Professional! Prompt! Courteous! The entire team blessed our home loan experience with their excellent assistance!

headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
Photo submission from Steven C.

First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.

headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

4 out of 5 Stars
headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars
headshot image of Douglas Lippmann

Loan Officer: Douglas Lippmann

NMLS# 310771

4.5 out of 5 Stars
headshot image of Darin Jobe

Loan Officer: Darin Jobe

NMLS# 1245880

5 out of 5 Stars
headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars

The loan process with Dustin and his team was smooth and stress free. Dustin was very responsive and patient with our questions. Without him, we wouldn’t have our first home! Thank you!

headshot image of Dustin Medlin

Loan Officer: Dustin Medlin

NMLS# 1828763

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5 out of 5 Stars
headshot image of Madison Yant

Loan Officer: Madison Yant

NMLS# 1927322

4 out of 5 Stars
headshot image of Jake Ferguson

Senior Loan Officer: Jake Ferguson

NMLS# 1993204

5 out of 5 Stars

The whole team was great.

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
headshot image of Mariano Dowgaluk

Senior Loan Officer : Mariano Dowgaluk

NMLS# 1104979

5 out of 5 Stars

Steve was awesome, everyone on the team was helpful and really went out of their way to make sure all our questions were answered.

headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

5 out of 5 Stars
Photo submission from Christopher J.

I was always under the impression that buying a house would be a very stressful and difficult process. But working with VU completely changed that perspective—it was an unbelievably smooth and straightforward experience. My loan officer, Dustin Johnson, and his team were incredibly helpful, knowledgeable, and proactive throughout every step. They always kept me informed, answered all my questions promptly, and made sure I understood everything that was happening.Their professionalism and genuine care turned what could have been a nerve-wracking process into something I actually enjoyed. The only downside to closing on my house is that I won’t get to work with Dustin and his team on a daily basis anymore. I truly can’t recommend them enough to anyone looking to buy a home—they made my dream of homeownership a reality, and I’m so grateful for their support.

headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars
headshot image of Jamie MacInnes

Loan Officer: Jamie MacInnes

NMLS# 2373405

5 out of 5 Stars

Simply the best!

headshot image of Shelby Edwards

Loan Officer: Shelby Edwards

NMLS# 2251000

5 out of 5 Stars

10/10 veterans United did a great job. Zane and all his colleagues were extremely efficient and professional easy to talk to on the phone. And followed through with everything they said they would do.

headshot image of Zane Hildreth

Loan Officer: Zane Hildreth

NMLS# 1151139

5 out of 5 Stars

Thru the ups and downs of finding the right home. Andrew helped us a lot, communication was good.

headshot image of Andrew Struttmann

Loan Officer: Andrew Struttmann

NMLS# 2371291

4.5 out of 5 Stars

Yoel, Danielle and there team did an amazing job helping me thru the purchase of our family home. They were thorough, precise and fabulous in their customer service. Lot of people say they had a stressful experience when purchasing there home but Yoel and his team made it easy and fun. Love the service and will 100% other families looking to purchase a home. Thank Yoel and team for making it happen.

headshot image of Yoel Stefanos

Loan Officer: Yoel Stefanos

NMLS# 2094709

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