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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

381,143

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

John was quick and efficient with communication, keeping me advised as the process unfolded and reminded me of important tasks or deadlines to ensure I met the closing drop dead time without a hitch. If it weren't for you guys at Veterans United, I wouldn't be a homeowner as I'd tried over 15 different loan companies in an effort to get approved. I appreciate all the hard work and making it possible. God bless you all!

headshot image of John Mowrey

Loan Officer: John Mowrey

NMLS# 2303893

5 out of 5 Stars
Would Recommend
headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars
Would Recommend
headshot image of Harris Giger

Loan Officer: Harris Giger

NMLS# 943094

5 out of 5 Stars
Would Recommend

As a first time homebuyer, Veterans United made it very easy for me to understand the complexities of buying and each member of the team did their job flawlessly

headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

3.5 out of 5 Stars
Would Recommend

Betsy Travis seemed a little incompetent. She asked for the same documents that we had already sent to Alice time and time again. Would request documents at 1:30 pm and then get off at work at 2:30 pm. This seemed like a process that could greatly be improved.

headshot image of Alice Schneider

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend
Photo submission from Summer P.

Amazing experience using Veterans United. They communicated extremely effectively and we never felt in the dark! Would highly recommend!

headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

5 out of 5 Stars
Would Recommend

As a Veteran and first time homebuyer, I had no idea where to start. My google search led me to Veterans United, but still didn’t know if I was doing the right thing by utilizing their services. Start to finish, the process was streamlined from the pre approval online to the closing documents through the MyVU app, what seemed like a daunting process became easy as checking a few boxes. Alice Schneider and her team helped us through the ups and downs of the interest rate market, from going under and out of contracts and finally closing on a home that fit us perfectly. I would 100% recommend Veterans United to any of my fellow Vets looking to buy a home for their first time.

headshot image of Alice Schneider

Loan Officer: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend
headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

4.5 out of 5 Stars
Would Recommend

I felt comfortable with Dave and Katie and they were professional and very helpful.

headshot image of Dave Buchner

Loan Officer: Dave Buchner

NMLS# 217248

0.5 out of 5 Stars

This was the worst experience possible as it pertains to support for the applicant during an already stressful process. The communication with the lending officer was non-existent. The representative for the builder made it known from the second that we stepped into her office to look at homes, that there will be incentives that would not only cover ALL of the closing cost, but also enough to buy down the interest rate. This was communicated to the VU lending officer by the builder rep, and it was completely ignored. The builder rep asked again for at least the closing cost amount so they can cover it and the lending officer gave her an amount that was half of the closing cost. This caused us to have to spend $5000 of our own money and assume the interest rate as-is, when there was free money being offered by the builder.The builder rep asked again about buying down the interest rate and the loan officer answered by stating that he knew about a negative point on my wife's credit report. The builder rep has nothing to do with the loan process, except to offer incentives, and telling her anything about our finances was unprofessional and disrespectful.When our real estate agent reached out to them regarding these issues, she requested to speak to management, and was given bad information. She was put into contact with an individual who falsely claimed to be the CEO and who eventually just hung up on our real estate agent.We are appreciative and happy that we were able to closed because my wife is in love with this house, but VU made this process painfully stressful.

Response from Veterans United

Hi Francis, we appreciate your feedback on this matter. It is important for us to understand your point of view and promote mutual understanding. Thank you for providing direct feedback and giving us an opportunity to speak with you further to review the events leading up to your closing. Discussing the details around your final closing figures and preparing you for settlement is part of our commitment to excellent service. While we were thrilled that you earned money back at closing as well as applying the credits in question, the communication of such missed the mark. It is our goal to be there for you every step of the way to explain and demonstrate all changes. We appreciate your calling attention to this aspect and will always be available if you wish to discuss in greater detail.

5 out of 5 Stars
Would Recommend
headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

4.5 out of 5 Stars
Would Recommend

Everyone that I worked with to get my home was as helpful as could be in accommodating my work hours and everything else I needed to apply for this loan, I am very grateful for everyone for helping me to become a homeowner so young

headshot image of Jacob Halls

Loan Officer: Jacob Halls

NMLS# 1951483

5 out of 5 Stars
Would Recommend

Thanks again for everything!

headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend
headshot image of Michael Schneider

Loan Officer: Michael Schneider

NMLS# 977211

5 out of 5 Stars
Would Recommend
headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
Would Recommend
Photo submission from Andrew D.

During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.

headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
Would Recommend

I was recommended by a friend, and after my experience, I’ll be recommending them to all of my friends. Couldn’t have asked for a better experience

headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

4 out of 5 Stars
Would Recommend
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

All of the representatives were sooo incredible!! You all helped me every step of the way!!

headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

5 out of 5 Stars
Would Recommend

We had an excellent experience with Veterans United. They are very knowledgeable and professional throughout.

headshot image of Katelin Lawrence

Loan Officer: Katelin Lawrence

NMLS# 1793454

5 out of 5 Stars
Would Recommend
headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

4.5 out of 5 Stars
Would Recommend
headshot image of Nathan Corley

Loan Officer: Nathan Corley

NMLS# 1113688

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4.5 out of 5 Stars
Would Recommend
headshot image of Martin Schneider

Loan Officer: Martin Schneider

NMLS# 1991033

4.5 out of 5 Stars
Would Recommend

I absolutely love the veterans United team! I wish there was an option to pick realtors or look at a list of preferred realtors before one is assigned

headshot image of Samuel Short

Loan Officer: Samuel Short

NMLS# 1828252

5 out of 5 Stars
Would Recommend

To our realtor Blair, your commitment to finding us the perfect home truly exceeded our expectations. Your attention to detail, prompt communication, and unwavering support made this significant milestone in our lives even more special. We are incredibly grateful for your professionalism and genuine care throughout the entire home-buying journey. Thank you for making our dream home a reality!

headshot image of Alice Schneider

Branch Manager: Alice Schneider

NMLS# 252027

4.5 out of 5 Stars
Would Recommend
Photo submission from Sage W.

VA Home Loan Made Easy!

headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
Would Recommend
headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend
headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars
Would Recommend
headshot image of Dawn Plank

Loan Officer: Dawn Plank

NMLS# 35210

5 out of 5 Stars
Would Recommend
headshot image of Jon Tempelmeier

Loan Officer: Jon Tempelmeier

NMLS# 2363775

More Reviews

See all 381,143 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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