The whole team was amazing and Shannon especially. Taking the time to show us houses in both springs and pueblo is a lot of work but she managed to fit us in without any wait time at all. Truly an amazing person. And our loan officer making sure we got a good interest rate.
Lance and his team where outstanding, great communication, and informative.
Amazing experience using Veterans United. They communicated extremely effectively and we never felt in the dark! Would highly recommend!
The entire team at Veterans United was absolutely amazing! They made us feel so comfortable and confident throughout the entire process from start to finish. Having purchased a home prior on our own, it was such a huge and wonderful difference having this great team on our side looking out for us. Thank you for helping us find our beautiful new home!
- The Bruce Family
First two loans were great but the service this time was questionable. Lost $1500 due to an underwriter that sat on the file way too long. Asking for more documents with only a week left until closing.Our loan officer was nowhere to be found and maybe answered the phone once for our agent.Greg and Brittany were great though.
Response from Veterans United
Hey Gabriel,
Thanks for sticking with us for a third loan—I hate that this one didn’t measure up to your past experiences. You’ve come to expect more from us, and rightfully so. Having things stall late in the game and then scrambling for documents with the clock ticking? That’s stressful, and I’m sorry you were left dealing with that.
It’s also not okay that your loan officer was hard to reach, especially when your agent was trying to stay in the loop. That kind of communication breakdown can make the whole process feel more chaotic than it should be. I am glad to hear that Greg and Brittany were bright spots in the middle of it all—I'll make sure they hear your kind words.
If you’re open to it, I’d really like to have our Client Advocate team look into what happened here. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST.
Alice did a magnificent job. Her professionalism and experience helped to make our venture a success. I would highly recommend Alice Schneider for your mortgage needs.Bruce & Tina Chandler
6/24/2025
I am completely blown away with Veterans United. They went above and beyond every step of the way. The communication was top notch. I truly cannot imagine a better experience. I HIGHLY recommend. The ease of the entire transaction was amazing.
Absolutely amazing experience, made home buying a lot less stressful, especially the first time!
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
My team worked hard to ensure everything went smoothly. Great job!
Such a friendly process, they really go above & beyond for the Veteran!
Our team was super helpful and accommodating with each situation that arose.
Made the whole process easy, every time I had a question it was answered quickly.
A six hour close that led to exhaustion and extreme confusion while signing closing papers is not alright. You don't take an elderly disabled veteran and make him and his wife sign papers for 6 hours while the caregiver and dogs are in a hot car on a one hundred degree day. Since Veterans United kept messing up the paperwork they weren't even allowed food during this time. By the time they signed the confusing paperwork that VU kept messing up, they were hungry confused and very fatigued, which is highly illegal on Veteran United's part. They didn't even receive copies of the paperwork for 48 hours after the transaction. I (the caregiver) called the supervisor the next day after the whole mess, and he did not even offer to fix anything. Horrible mess. I would not recommend this company to anyone.
Response from Veterans United
Hi Morris and family,
I’m so sorry to hear what happened on closing day. A six-hour signing in extreme heat, especially for an elderly disabled Veteran and their spouse, is not okay—and I can’t imagine how upsetting and exhausting that must have been for everyone involved, including you as their caregiver.
We absolutely want to understand how this unfolded and where we failed to step up. Your feedback raises some serious concerns, and I’d like for my client advocate team to have the opportunity to talk with you directly so we can look into this and bring it to the attention of the right teams here. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday, but we’ll follow up as soon as we can if you contact us outside those hours.
This experience should have been handled with care and respect, and I’m genuinely sorry that didn’t happen.
Efficent processing and expediting to meet quick close.
VA Home Loan Made Easy!
I cannot speak highly enough of Veterans United and the outstanding service they provide. From start to finish, the entire process of buying my forever home was smoother than I ever expected. Their excellent customer service, clear communication, and genuine collaboration with veterans made a world of difference.What truly stood out was the incredible support I received from Martin Schneider and his team—I honestly cannot put into words how amazing they were throughout the entire journey. They were friendly, professional, and consistently went above and beyond to make sure everything was handled efficiently and with care.If you’re a veteran looking to buy a home, I wholeheartedly recommend Veterans United. Their commitment to serving those who served is unmatched.
Excellent service. Thank you to Chace and his team.
