I can honestly say that Veterans United made one of the most stressful experiences that my wife and I have went though an absolute pleasure. From the very start of our home buying experience, we were treated with nothing but the utmost professionalism and sincere respect. We decided to not use a relator during this process and as you can imagine, we had a lot of questions that got answered in detail and we never felt that we were a burden even though I am sure we were at times. I highly recommend Veterans United for anyone that is buying a home and I can guarantee that if I purchase another house that I will use them again. I would like to thank Mr. David Kitchen and Mr. Jake Mazuc for making this journey such a pleasant experience. You both are true professionals and I definitely owe you debt of gratitude!!
I will definatly recommend veterans united.
I in particular liked the "To Do" list function on the website. Made it easy to know what the next step in the process was.
We had no idea what we were doing, but from the first phone call through closing, they were friendly, alert, and always looking out for us. We are so grateful!
Veteran's United was a very simple process for home owners. I loved the intuitive website.
Outstanding services. Will definitely recommend to others.
The people that I worked with were outstanding they are now my friends!
Was able to close on time and everything was very smooth at closing. Asked for a few things multiple times but very responsive when we sent stipulations. Alice was easy to get in touch with if we had questions.
My whole experience throughout the process was outstanding. I felt comfortable with all parties, great communication and follow through throughout the whole process.
Great service by Donald Webber and Kristen In helping us throughout the process of buying our home.
Bill and JoAnn Sitchler
Everyone I had dealt with at Veterans United Home Loans were very courteous and always answered any questions I had to my complete satisfaction. I was always kept aware of the status of my home loan and the progress of the loan. I completely surprised at smoothly everything went.
Extremely helpful, especially for first time home buyers. Would recommend to any vet purchasing a home.
So easy to work with, answered all our questions of first home buyers. Felt so comfortable asking questions and everything was done in good time. Thank you for being so kind and making this a great experience.
Veterans United and their staff truly seem to want and try to do the best they can for their customers and I have always been pleased with their service. However, this last home loan was a bit more stressful and at times felt like the agents were too busy doing other things and not keeping up with communication and paperwork. The end result was great and what we wanted, but getting there was a bit stressful at times. Maybe their workloads are too much?
I don't feel comfortable telling the truth via this platform.
Response from Veterans United
Thank you for your honesty Heidi. Please feel free to contact our Client Advocate team directly. They can provide a secure outlet for you to share your feedback.
Veterans United stepped up for me and my family big time! We were 6 days from closing when navy federal told us we couldn't finish the loan process. Jason Bals was incredible with everything and we felt like we were in much better hands once he took over!
Very good. Mason was great to work with
Asli was great! She had solutions too problems with our seller that definitely helped get over hurdles that would have delayed our closing. We closed on time and in the end it was because Asli went above and beyond to stay on top of the loose ends and get problems resolved.
Seems like there was a lack of communication at times, but the over - all process was good.
