Alex and Becky and Cole were winderful
From the first day through closing the team was proactive and supportive in our journey to get into our first home! It was an outstanding experience and are grateful for the expertise on the whole team!
You were always there when I had a question and I didn't have to wait forever for the answer
Amazing experience using Veterans United. They communicated extremely effectively and we never felt in the dark! Would highly recommend!
Lauren and the entire team were absolutely incredible! The app was extremely helpful as well! I couldn't imagine the process of buying a home going any smoother than it did!
Difficult to get ahold of, help was miniscule. Nothing explained well and fees and add ons kept going up.
Response from Veterans United
Hi Lawrence,
I'm sorry to hear your experience fell short of your expectations. It sounds like you were left feeling unsupported and without the clear communication you deserved, especially when it came to understanding the process and the costs involved. I appreciate you taking the time to share your perspective.
I'd like the chance to learn more about what happened and review your experience with you. If you're willing, please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you reach out outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
Everything went so smoothly
I recently had the pleasure of working with Veterans United during my home buying journey, and I can’t recommend them highly enough!From the very beginning, Veterans United provided a user-friendly and informative home buying process. Their platform made it easy to submit documents and check the status of my application, ensuring I was always in the loop.My Home Buying Concierge, Chance, was exceptional. He consistently checked in with me and made sure I had all the necessary tools and resources at my disposal. His proactive communication truly made a difference.Most importantly, my loan officer, Chace, was phenomenal. He guided me through each step of the process, equipping me with the knowledge and tools needed to make my home buying experience as smooth and stress-free as possible. His expertise and support were invaluable.Overall, I highly recommend Veterans United for anyone looking to buy a home. They made a potentially overwhelming process manageable and enjoyable!
VA Home Loan Made Easy!
We were told several times….”everything looks good” to be told two days later they needed something else. Originally we were supposed to close the end of the month in June, but it was pushed back to July. We were asked about our HOA- there is not one on June 14….. then on the 29 they started looking for verification.
There were also additional costs that we were not informed at the beginning of the process, such as an appraisal and a bug check. Since there are apparently routine we should have been informed.The notary that came for the signing was the only competent person that we worked with- and she was an outsider person they hired for the signing.
Response from Veterans United
Hi Jeremiah,
I'm sorry to hear your experience didn't meet your expectations. I can understand how frustrating it would be to hear everything was on track, only to be asked for additional information later and have your closing delayed. I also understand how disappointing it would be to encounter unexpected costs and feel like those expenses weren't clearly communicated from the beginning.
Thank you for taking the time to share your feedback. I'd like the chance to learn more about what happened and better understand your experience. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us after hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Outstanding organization focused on taking care of their customer. Stephen Erickson, Erin west and the entire Veterans United team ROCK !!!
