Doing a 3 week closing was so stressful but Hanna and the Veterans United team made the process so smooth. We were able to get everything processed so quickly our movers weren't even ready with our stuff yet! Could not recommend this organization and this team enough.
My overall experience left a lot to be desired!
I had a great experience with veterans United, they made my first home buying experience a breeze. I would definitely recommend them to other veterans.
Fahad was extremely professional and provided outstanding customer service plus he was always available to address all our questions and concerns
Amazing experience using Veterans United. They communicated extremely effectively and we never felt in the dark! Would highly recommend!
I have used Veterans United 3 times and they have always excelled in their service. I always recommend them to other Veterans.
Great people to work with would definitely recommend veterans united to any Vet
Maybe I’m wrong, but I expected more from a company with the name “Veterans” United. There are several other companies that I learned of closer to my closing date that offer things that this company did not. Overall it wasn’t a bad process and for the most part the staff responded relatively quickly. Bottom line recommendation, I’d do my research before committing any to a lender. As a veteran we’ve earned any and all benefits, discounts, etc…
Response from Veterans United
Hi Christopher,
I appreciate you taking the time to share this and I hear where you’re coming from. When someone sees the word “Veterans” in our name, it comes with high expectations, especially around benefits and value, and I’m sorry if it felt like we fell short of what you hoped for.
I’m glad to hear the process itself wasn’t a bad one and that our team stayed responsive, but I understand how learning about other options late in the process can be frustrating. You’re absolutely right that veterans have earned every benefit available to them, and it’s important that you feel confident and informed about your lender choice.
If you’re open to it, I’d really like the chance to learn more about your experience and see if there’s any additional context or support we can provide. Our Client Advocate team is here to listen and help however we can. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
The whole experience was amazing due to the support and knowledge of all of you.
Chase has been a such a blessing, from the first time I closed on my property and even through the refinance process. I have already recommended him to a friend of mine and he spoke highly of Chase as well.
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
This is our second homebuying experience with VU, and they did not disappoint. Every specialist we worked with was helpful, professional, and made the stress of moving with a family of five much easier. The website’s UI was simple to use and clearly mapped out our to‑dos while helping us set a realistic timeline. Katie and her team are a 10 out of 10!
Great communication and support with some, seemingly complicated issues.
VU had a very engaged team approach to our lending process and it was as smooth as deal as I have experienced. From beginning to end everyone was helpful, responsive, and transparent. We would definitely recommend you to our friends. Also, the nice little closing gift you sent was both personal and sweet! Thank you for a great experience!
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Everyone who worked with me was OUTSTANDING!!! They were kind, considerate and very patient with me since this was the very first time I've had to do anything like this since my husband passed away. I will recommend to anyone who is looking for a mortgage or refinance to use Veterans United Home Loans. Absolutely.....hands down!!!!
VA Home Loan Made Easy!
Zach Keiffer and his team were phenomenal through the whole process. Thank you for all of the help through the whole process. I highly recommend this team. They were always there for any questions and made the process incredibly easy. They helped with loan rates to match competitors and truly did a good job. Thank you for everything you and your team did! I was cautioned to use a large corporate company but this was a very enjoyable process and I'd definitely use them again if I ever needed to!
Everyone has done an amazing job and I appreciate how everyone is very friendly!
