This process was very easy for as collecting all the necessary documents. I had an unusual set back but my team kept fighting for me and keeping me positive. I would tell veterans united to anyone that i know.
I finally used the benefit I EARNED for US Navy service, 1976 - 1980 ... and i wish that i had done so 20 years earlier ... I would gave saved thousands of dollars per year! Thanks Veterans United.
This was my first home buying experience and from other reviews and from what I was lead to believe initially by my loan team is that Veterans United would be there every step of the way in the process. However that never happened past the second day. Communication was minimal and on multiple occasions I would not get a response to a question for several days. Sometimes it required sending an email a text message and a voicemail all together to get a response. Now I do understand everyone has other responsibilities and a lot of time was around the holidays I just wish it was presented that way and not as if someone would be available whenever I had one.
Response from Veterans United
Michael, we appreciate your honest review. You have helped us understand one critical way we might improve our service. So much effort goes into every loan application to meet expectations for communication. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time.
It was a very smooth experience. John Parker and his team were very professional. Thank you Veterans United for hep me to buy my first house.
I found veterans United on my own. I called and asked questions. There was no run around or reading off a paper responses. The team that helped us buy our home was amazing. We had some difficulties but none were because of veterans United. They helped us get through everything and made sure we were 100% satisfied and happy.
I could not be more thrilled with how smooth and fluid Veterans United and their staff made buying my first home. Then to top it off before my first year was able to refinance and lower my interest rate which also turned out to be smooth and effortless due to the extremely great customer service. Veterans United made me proud to be a veteran again!
We still can't believe we own a beautiful home all thanks to hard work and support from Veterans United. Veterans United is staffed by people who have a family oriented approach, and that is always a breath of fresh air. The day of the closing we even got a surprise gift from our finance officers team, we were amazed how thoughtful everyone was.
Everyone at Veterans United are extremely hardworking, professional, and helpful. They all made what could be a daunting experience a smooth experience in our home buying!!Rick and his team are awesome!!
Make sure you ask them to tell you what they need all at once in the beginning. Otherwise, they will drag it out to nine weeks.
Response from Veterans United
James, thank you for taking the time to share this recommendation with our team. We've invested a great deal of time and effort to accomplish this very thing. We agree that it is important to be upfront about the documentation necessary to complete your home loan, and we are interested in learning more about your experience. You may contact one of our Client Advocate team members to share more details and help us continuously improve.
Probably the easiest and most helpful experience I had. Every seemingly dumb question I had they were move than willing to explain everything. I hope I can use the same people for my next house.
It is a tedious process when purchasing a home but Veterans United (shout out to Morgunn and Emilee) was with me throughout everything. They literally held my hand through answering questions, guiding and updating me. Also you can text them!!! I think that’s awesome, worked well for me. Trust your team and they’ll take care of you!
Veterans United Home Loans was absolutely the best decision I have made. The team I worked with was phenomenal and always more than accommodating to my requests and strange work hours. They were there to reassure me at all time when the daunting reality of home buying got the best of me occasionally. Always timely and always a pleasure to talk to. Every person that worked with me was very friendly, compassionate, and positive. I could tell they were hard workers and had a love for what they do.
My experience with Veteran United Home Loan was a enjoyable experience. I recommend them to all that review this comment."