We really good experience with our team. Anytime we would call, email or text the response was always quick. Colin, Matt, Brandon and Alyssa we thank you. Anyone else who helped us. Thank you
Johnny Mitchell and Anthony P. we're a joy to work with. They were responsive to questions and provided timely information to allow me to make the best decisions. Their professionalism made this a smooth process. I would recommend them to any veteran who is looking for home financing experts.
I appreciate the time and effort of the Ross Deeken team. Drew Deutschman I have no words for his hard work and dedication I am indebted and grateful to Veterans United you guys and gals are a blessing. Thank you so much.
I had a wonderful experience with Veterans United. Everyone was so communicative, helpful, and reassuring. Brandon and Keri, who dealt with the nitty gritty of the process were amazing.
To be fully upfront, the initial process was amazing. Everyone was very helpful, and we were moving through everything perfectly. The team was excellent and met all of my standards. However, things started to go downhill once contract talks began. The team began dropping the ball and failed to maintain the professional standards they claim to uphold. Communication became almost impossible, and certain key people were nonexistent. If the process had remained smooth all the way through, this would be a very different review. Unfortunately, the ball was dropped, and I hope you can use this feedback to turn things around and strive for better in the future.
Response from Veterans United
Hey Addison,
Thank you for sharing this honest feedback. I’m really glad to hear the beginning of your experience felt smooth and supportive, and that the team initially met your expectations. That makes it even more disappointing to hear how things changed once you moved into the contract phase.
I’m sorry for the drop in communication and the inconsistency you experienced. You should feel the same level of support and professionalism from start to finish, and it’s clear we didn’t maintain that here. I understand how frustrating it must have been to feel like key moments weren’t handled with the attention they deserved.
I appreciate you calling this out, and I’d really like the opportunity to look into what happened and where we fell short. If you’re open to it, please reach out so I can learn more and help however I can.
You can contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Had a wonderful experience everyone was great my Team Craig and Jenny knock it outta the park made the whole process quick easy and calming.
Ms Emmy Curry and her team were very professional and very knowledgeable about the Refi process they kept me informed in every step of the way and I really appreciate their attention to detail. Thank you
From when I first started out, everyone has been kind, courteous and professional. Couldn't ask for a better team to assist me with my first loan.
Outstanding support and service. Phillip Kast and Anna were exceptional throughout the entire process.
We truly appreciate all the support Phillip and the team provided along the way. The process definitely had its moments, but everything came together in the end, and we’re grateful for the effort everyone put in to help us get across the finish line.To God be the glory!Jim & Gigi Hampton
Wish i never went with the VA.even the agent from Beezer homes who built my home said this was the worst people they dealt with.
Response from Veterans United
Hi Antonio,
I am sorry to hear that your experience left you feeling this way. Buying a home should be an exciting milestone, and I regret that your process did not meet your expectations.
I cannot speak to the perspective of other parties involved, but I do know that we strive to provide clear communication and a smooth experience for our borrowers. If that was not your experience, I would appreciate the opportunity to better understand what happened and where things may have fallen short.
If you are open to a conversation, please contact me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we typically respond the next business day to messages received after hours.
Thank you for your feedback. I hope we have the opportunity to connect.
Sincerely,
Claire S., Client Relations Manager
I worked closely with Max Carratura while going through the lending process. He was extremely responsive and made me feel comfortable and confident through my home buying experience. I would absolutely recommend VU as well as Max.
Jon is always quick to answer my questions. And I appreciate his seasoned and honest perspective. And I do like the online app.
Great help and communication
I am thankful to Veterans United Home Loans. They made my journey to homeownership possible. Especially, in this current market. I urge any veteran to utilize their services. They won't be disappointed in the quality of work that Veterans United provides.
VA United is very efficient and effective when it comes to buying a home. All staff is very courteous and knowledgeable about the entire home buying process. I am very satisfied and happy with my first-time home buying experience. Thank you!
Craig and his team were amazing. They made the process seamless. Would highly recommend.
Veterans United made my VA home loan experience smooth and stress-free from beginning to end. The team was responsive, knowledgeable, and truly supportive throughout the entire process. They took the time to explain everything clearly and made me feel confident every step of the way. As a veteran, I felt genuinely valued and cared for. Because of Veterans United, I’m now a homeowner, and I’m incredibly grateful. Highly recommend to any veteran looking to buy a home!
