The first experience was great this time will be be my last time with this company. The whole process was just a mess, they would say everything is in but then ask for twelve more items and more after that. My loan team came across as very unorganized and difficult to get in communication with.
Response from Veterans United
Hi Ronald, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. They are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. We invite you providing more detail and help us look to improve.
Jeff Barringer is the MAN! Whenever I reached out, he immediately responded and assisted. He explained everything along the way and made my uneasiness disappear. First and foremost, he is a very nice man, second, his knowledge and professionalism was top notch. From start to finish, my team was amazing (Jeff, Patti, Emily, Sonia, Steph). They worked with me and got me on the right track for a smooth process, even during a pandemic! I loved working with all of them.
I hope Veterans tried first Veterans United since they are 1 on help us to buy the house are we need since my husband is handiccaped .I will reccomendation any veterans look for the house try them .They will know the true.
Veterans of all branches please use VA United,you will see a very,very bright light at the end of a homebuyers process!
That wouldn't be a good idea.I got the feeling that there were mitigating circumstances regarding our experience. Meaning this isn't the norm for VU. So out of respect for Derek's hard work and perseverance , I will forego sharing my "...experience working with Veterans United."
All the veterans united employees from Don Scott, Justin Darr, Natalie Fitzgerald, and on were amazing. I do not think I could have had it any better through anyone else. My family and I thank you all.
I reviewed a lot of companies and I’m very pleased I chose Veterans United to handle my refinance. Rob and Ediri were on top of things from the beginning and I was very comfortable working with them through the entire process. I would highly recommend this company.
Malcolm Swift's team was outstanding. Loved the electronics.
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I would highly recommend Veterns United to any prior service looking for a house to purchase or to refinance. So easy. So hassle free. Most importantly, so helpful.