Matt Landis was great.
From start to finish he stuck with us. He gave us the freedom to look at every single option available and determine what was the best option at the time.He also made sure everything was good to go for underwriting, it was an easy process!He further reached out after the closing to ensure some last minute things were attended to. I also came to him with a concern regarding some tax issues and he assured me and said to reach out to him closer to the time. There's more I could say but I'll wrap this up with my appreciation for Matt Landis and his team for being available, even on Sunday.
Moving across country in midsts of a pandemic, we were able to have something less to worry about as it was a smooth process thanks to the outstanding service Veteran United Home Loans provided.
Join the ranks of our 200,000+ Proud Veteran Homeowners nationwide.
I really want to commend Forest, Jake, Miles my Realtor Jennifer August-Ruiz and the rest of the Veterans united home loan team for the wonderful job done throughout the process. They made sure to guide me step by step and assist whith any questions i had. Great job and much thanks.
We appreciate the outstanding customer service. As first-time homebuyers, they made sure to keep us informed throughout the whole process. If you're trying to buy a home, look no further. These are your people!
My Veterans United loan team were very professional and knowledgeable during the entire home buying experience. From the credit specialist to the loan team, my questions were answered quickly and communication was on point!
Great experience my team made everything go really smooth thanks Rachel, Stephanie, and Kendra and a shout out to my real estate agent Myla....thank you guys
Initially, I had a rough experience with the person who pre-qualified me but the loan team more than made up for that. I'd say the only advice I'd give for that person is to take the time to listen to the needs of the Veteran, and cater to his or her lack of experience in home buying. I know in my industry, I have to listen to my customers and understand where they're getting their basic knowledge from, then gently guide them to the right answers. That's allowed me to improve customer experience and satisfaction in every business I've managed.As far as the loan team goes, don't change anything! It works, it's not broken so don't fix it. Good luck to you and all the best,Respectfully,Don Novak
We had a wonderful experience working with veterans united ,it could not have gone any smoother.