You guys have great customer service and I felt appreciative. I also received a quick response to all of my questions you also kept me informed about the whole process.This is the best house buying experience I had ever experienced.Keep up the amazing work. I have lots of friends that I will refer to you.Thank you so very much. You made my day.
From start to finish Veterans United were top notch. Christian Baker was on top of it from the first phone call until closing. Kyle, Rachel, and Raj all had my back every step of the way. Would have felt comfortable doing this without a team like this.
Funding was not secured in a timely manner. New neighbors saw me having to meet police on-site before I was able to meet them.
To everyone involved in my process to purchase this beautiful home, I would like to thank each and everyone of you for the amazing work you did thank you and may God bless you all. Our realtor Laura she definitely showed my wife and I how to relax doing this whole thing and never left us in the dark, she was absolutely amazing
I cannot say enough good things about Taylor and his entire team at Veterans United Home Loans! They made the process of purchasing my second home smooth, stress-free, and straightforward from start to finish. Taylor and his team were professional, knowledgeable, responsive, and always willing to answer any questions I had along the way. They kept me informed throughout the entire process and made sure everything stayed on track to get my loan processed and closed.It’s not always easy navigating the home-buying process, but having a team like theirs makes all the difference. I truly appreciate all their hard work, dedication, and commitment to making this happen. I highly recommend Taylor and his team to any veteran or anyone looking to purchase a home. Thank you all for making this experience such a great one!
Steve Schuh and his team were amazing! Kept us informed throughout the entire process. We would highly recommend them in the future.
My experience with Veterans United Home Loans was outstanding from start to finish. Brett and his team were true experts throughout the entire home-buying process. Their communication was exceptional, keeping me informed every step of the way and ensuring I always understood what to expect next.
What impressed me most was their professionalism, patience, and understanding when unexpected setbacks arose on both the buyer's and seller's sides. Rather than adding stress to the situation, they provided reassurance, guidance, and solutions that kept the process moving forward.
Brett and his team should be highly commended for their level of professionalism, expertise, and outstanding customer service. Their dedication, responsiveness, and genuine care made purchasing my home not only smooth but genuinely enjoyable. I would highly recommend Veterans United, and especially Brett's team, to anyone looking for a lender that truly puts its customers first. Five stars all the way!
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Great communication back and forth. Made my first time home buying experience a breeze.
Our experience with Veterans United was incredibly seamless from start to finish. They kept us informed every step of the way, answered every question quickly, and made what could have been a stressful process feel organized and manageable. We’re so grateful for how smoothly everything came together during our home buying journey
Love the service; great communication. Love how fast and clear it was all. Thank you.
Ben, the loan officer was very prompt and polite throughout the whole loan process. He worked closely with my Realtor. They both kept me informed of what was needed. And answered all my questions.
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Jeff was amazing! He was very attentive, professional and very knowledgeable. He listened to my concerns and was able to ease our anxiety with step by step guidance of the loan process, offer on new home and closings on both the selling house and the new home.
I wanted to take a moment to express my sincere gratitude for your incredible support throughout my home buying journey. Your team made the entire mortgage process remarkably smooth and easy from start to finish.
Going into this, I anticipated a stressful and complicated ordeal, but your clear communication, user-friendly portal, and constant guidance completely changed that experience. I always knew exactly what was needed and what to expect next, which gave me immense peace of mind.
Thank you for your professionalism, your dedication to serving veterans, and for helping me step into my new home with ease. I could not have asked for a better team in my corner.
Warm regards,Yolanda Feliciano
I have ever had a home loan process go so smoothly and quickly. The entire team was great and was able to be ready to close in under ten days.
From day one until closing on my home everyone at Veteran's United were professional, supportive, always there to answer a question, and take the time to explain things in a way that was easy to understand. They worked hard to ensure everything was timely, precise, and with good financial numbers (interest, fees, etc).
Kyle was rated a 10. He was the only one who supported us to get the loan through in 60 days.
Lori did a poor job of verbal communication until the final week before closing & then she pulled it off during the final days. Communication is key in completing a job successfully. You don’t know us & our story and we rely on you for close follow up! I would recommend United Veterans based solely on Kyle’s superior service.
Response from Veterans United
Hi John,,
I'm so glad Kyle was there to support you throughout the process, and I appreciate you recognizing his efforts! I'm sorry, though, that communication wasn't as consistent as you needed it to be. You're absolutely right that staying informed and having someone follow up makes a big difference, especially during such an important milestone. I appreciate you sharing your experience and would welcome the chance to learn more about your concerns. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Our first loan officer was terrible. So glad to get Josie . She was 👍
Response from Veterans United
I'm sorry your experience got off to a rough start, William, but I'm really glad Josie was able to turn things around for you! I appreciate you sharing your feedback and would welcome the chance to hear more about your initial experience. You can reach my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
