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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
38,134 reviews
795 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 38,134 reviews from Florida

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5 out of 5 Stars

Aaron Thomasson and his team are top-notch! Completely trusted him and his expertise, and he delivered with unmatched professionalism!

headshot image of Aaron Thomasson

Loan Officer: Aaron Thomasson

NMLS# 2081078

5 out of 5 Stars

Very helpful every step of the way. I appreciate the attention to every detail.

headshot image of Dorian Henderson

Loan Officer: Dorian Henderson

NMLS# 1660957

5 out of 5 Stars
headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

4.5 out of 5 Stars
headshot image of Karlie Clark

Loan Officer: Karlie Clark

NMLS# 2675968

5 out of 5 Stars

Carrying and resourceful!

headshot image of Thomas Hall

Loan Officer: Thomas Hall

NMLS# 2466750

5 out of 5 Stars
Photo submission from Richard J.

The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!

headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars

We want to sincerely thank Jake Albers and the entire team at Veteran’s United for helping us achieve our dream of owning a home. From start to finish, the process was simple, smooth, and far less stressful than we ever imagined it could be. Their professionalism, communication, and genuine care made all the difference. We truly felt supported every step of the way. We’re beyond grateful for their hard work and dedication in helping make this dream a reality for our family.

headshot image of Jake Albers

Loan Officer: Jake Albers

NMLS# 2709266

5 out of 5 Stars
headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars

Veterans United overall was great. The experience was extensive but good. Eric and Lisa were there to help and advise whenever I needed. Him stayed on top of my case and it was an overall good experience .
My only problem was after I closed the closing title company I believe gave me misinformation on when they were sending out or sent out my payout which I was not happy with at all. It should have been paid out on Monday the 23rd of March I was told it would be paid out on Monday but it wasn't after many phone calls, texts and emails between Eric and Boston national title and escrow the closing company which is very frustrating cuz like I said I kept getting misinformation if it was sent if it was not sent. But in the end I did receive it on Tuesday the 24th of March at 3:00 p.m. so it all turned out. Eric stayed on top of it even before office hours which I appreciated very much.

headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars

Great team who worked very committed to me and my wife in purchasing our first home.

headshot image of Amanda Barcus

Loan Officer: Amanda Barcus

NMLS# 2724252

5 out of 5 Stars

Kelly was super easy to work with and guided me through the entire process.

headshot image of Kelly Tolster

Branch Manager: Kelly Tolster

NMLS# 420363

5 out of 5 Stars
headshot image of Mark Sexton

Loan Officer: Mark Sexton

NMLS# 1092870

1 out of 5 Stars
headshot image of Paul Farnam

Loan Officer: Paul Farnam

NMLS# 2373411

5 out of 5 Stars

It was a long process, but Ryan Chinnis's help got us through. Very helpful explaining each task and how to complete them. Thank You!

headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

5 out of 5 Stars
Photo submission from Robert B.

I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!

headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

4 out of 5 Stars
headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars

From day one I have had every question answered. I have never been pushed or up sold anything. If I had a question an email was always followed up with a phone call. Andrew Zynda and Rachel Lenz were always quick to respond and always let me know what was happening every step of the way.

headshot image of Andrew Zynda

Loan Officer: Andrew Zynda

NMLS# 2115772

5 out of 5 Stars

Very smooth sailing with Kapil and Eli!

headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

5 out of 5 Stars
headshot image of Evan Campbell

Loan Officer: Evan Campbell

NMLS# 2732305

4.5 out of 5 Stars
headshot image of Taylor Holman

Loan Officer: Taylor Holman

NMLS# 2036493

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5 out of 5 Stars

Communication was great throughout the whole process. People were friendly and helpful.

headshot image of Brian Flanigan

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars

Jeremy and the whole team were amazing to work with. They responded to all my questions in a timely and professional manner.

headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

5 out of 5 Stars

Bret and his team are good to go. They know their jobs and make it stress free. Was a pleasure working with this team. You guys rock.

headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars
headshot image of Kelly Tolster

Branch Manager: Kelly Tolster

NMLS# 420363

4 out of 5 Stars
headshot image of Meghan Kopka

Branch Manager: Meghan Kopka

NMLS# 845777

5 out of 5 Stars
Photo submission from Dennis M.

IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

5 out of 5 Stars
headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

4.5 out of 5 Stars
headshot image of Kellen Nowack

Loan Officer: Kellen Nowack

NMLS# 2426251

4.5 out of 5 Stars

Top of the line service from a mortgage institute. I was treated exceptionally well as a disabled Veteran. Very high recommendations to VU's .realtor referral department.
In retrospect my team consisting of Max Carratura, Amy H. Markita R , Madeline S. And the whole insurance team as well.

headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars

The customer service overall is OUTSTANDING!

headshot image of Tony Stephenson

Loan Officer: Tony Stephenson

NMLS# 1542765

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