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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
37,324 reviews
738 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 37,324 reviews from Florida

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5 out of 5 Stars

The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!

headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars

Great experience. Everyone was very knowledgeable and helpful in my journey to my home. Thanks so much to all those involved.

headshot image of Justin Menard

Loan Officer: Justin Menard

NMLS# 1828739

5 out of 5 Stars
headshot image of Madison Yant

Loan Officer: Madison Yant

NMLS# 1927322

5 out of 5 Stars

Veterans United was easy to work with. We had a tight deadline for a VA Home Loan and they pulled it out. Highly recommend, especially compared to the competition.

headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Photo submission from Robert B.

I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!

headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars

Jason and his team were amazing. They were on top everything throughout the whole process. Especially Katie.

headshot image of Jason Rush

Loan Officer: Jason Rush

NMLS# 2675965

5 out of 5 Stars

Rob was absolutely great!!!! 10 out of 10 for sure :-)

headshot image of Rob Weigand

Loan Officer: Rob Weigand

NMLS# 1435397

5 out of 5 Stars

Veterans United was the only one to say "Yes, you can buy a condo that does not allow rentals even though VA Loans permit such rentals. We will attach to your loan documents a statement sworn by you that you will not rent the condo you are buying."
Nobody at the condo community of well over 3,000 condos knew of or used such a remedy for the Condo Association regulations against condo rentals. Every Florida agent (except the VU agent) said it was impossible to buy a condo here with a VA loan.

headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars

Nick and Jacob are PHENOMENAL!! It was a trying process due to factors out of their control and they never quit trying to find solutions for other people's incompetence!!

headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

5 out of 5 Stars

⭐⭐⭐⭐⭐
Working with the United Veterans Loan team—especially Lance Hopper and Julie Moore—was an outstanding experience from start to finish. The entire process was handled smoothly and professionally, and every step was clearly explained along the way. Lance was incredibly proactive, responsive, and always made sure we understood exactly what was happening, which gave us complete peace of mind. Julie was equally helpful, organized, and supportive throughout the process. This was by far one of the easiest and most stress-free home loan experiences we’ve ever had. We highly recommend Lance, Julie, and the United Veterans Loan team to any veteran looking for a seamless and trustworthy home-buying experience.

headshot image of Lance Hopper

Loan Officer: Lance Hopper

NMLS# 1469035

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5 out of 5 Stars
headshot image of Mark Sexton

Loan Officer: Mark Sexton

NMLS# 1092870

4 out of 5 Stars
headshot image of Brad Tweedy

Loan Officer: Brad Tweedy

NMLS# 1812017

5 out of 5 Stars
headshot image of Schandler Rogers

Loan Officer: Schandler Rogers

NMLS# 2312103

5 out of 5 Stars
headshot image of Levi Lenon

Loan Officer: Levi Lenon

NMLS# 1151148

5 out of 5 Stars

The team approach worked great. Never had a "concierge" for a home loan before. Nice touch.

headshot image of Courtney Jones

Loan Officer: Courtney Jones

NMLS# 1483086

5 out of 5 Stars
Photo submission from Dennis M.

IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars

The process was painless but at times overwhelming.

headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

5 out of 5 Stars

Go above and beyond what they are asked to do! Professional, dependable and consistent!

headshot image of Jeremy Landrey

Loan Officer: Jeremy Landrey

NMLS# 1575756

4.5 out of 5 Stars
headshot image of Alex Aldrich

Loan Officer: Alex Aldrich

NMLS# 2049796

5 out of 5 Stars

Stephen and his team were very helpful throughout the home purchasing process. Also, they were very knowledgeable of the process and able to answer all of my questions.His whole team provided many assistance throughout the process as well. Another team member of note is Felicia as she was as available to answer our questions and help out on the process as well.10/10 would recommend Veteran’s United to other veterans or active duty military!

headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars

Very smooth process

headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

Ready to see for yourself?

Experience first-hand why 355,159 homeowners give us a perfect score!

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5 out of 5 Stars

Ron Rowe and the entire team at United Veterans worked very hard with us to close on our present NEW HOME. Thank you all for your help. We love our New Home.

headshot image of Ron Rowe

Loan Officer: Ron Rowe

NMLS# 2292095

5 out of 5 Stars

Unbelievable service. Friendly,Professional and personable. I wouldn’t consider using any other Mortgage Company.

headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
headshot image of Joel Gigler

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
headshot image of Brian Flanigan

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
Photo submission from Sarah M.

Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.

One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.

On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.

Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.

headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
headshot image of Marcus Crossgrove

Loan Officer: Marcus Crossgrove

NMLS# 1875139

4.5 out of 5 Stars

The only draw back is the VA appraiser who took his sweet time. But as for Veterans United experts all the way. Great communication with us all through the process. Thank you so very much.

headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

5 out of 5 Stars

Fast closing , all the procedure last less than a month.very efficient and professional !

headshot image of Christopher Robinson

Loan Officer: Christopher Robinson

NMLS# 1374325

5 out of 5 Stars
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars

Quick easy. The whole team is involved along the way. And lowest interest rates available.

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

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