Veterans United and their mortgage team did a great job processing this loan and we were even able to close early. I highly recommend working with Veterans United for your mortgage needs.
Cole Stoecklein answered all my questions and made sure to update me every step of the way in this process. Cole was kind enough to refer an realtor who was awesome! As a matter of fact the entire team was awsome, Cole, Cameron Baker,
Jamie Swalwelll,,Eva Anspach James Ragan, they Had me ready to close in less than 30 days. I would recommend them to anyone especially Cole Stoecklein
From start to finish the entire team was buttoned up and on top of everything needed. Guiding us along each step ALONG THE JOURNEY. 28 days from signed seller contract to closing is spectacular and on closing day.. twenty minutes from the time we arrived at the office to completely done. I hadnt even finished my coffee! I will highly reccommend UV to any vet that is in the market for a new home. Thank you.
To everyone involved in my process to purchase this beautiful home, I would like to thank each and everyone of you for the amazing work you did thank you and may God bless you all. Our realtor Laura she definitely showed my wife and I how to relax doing this whole thing and never left us in the dark, she was absolutely amazing
Nate and everyone else at Veterans United was very & helpful.
These guys were fantastic! They kept us updated throughout our escrow and were very helpful. I would absolutely use them again.
Everyone was amazing! Walked me through each step and answered all of my questions. They made the process easy and less stressful. I would highly recommend.
I would recommend anybody I know to this wonderful company. Tansee was nothing but excellent and always was there for any questions I had.
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I had an excellent experience with Veterans United Home Loans. From beginning to end, the team was professional, responsive, patient, and genuinely committed to helping me successfully navigate the home-buying process.
Let me highlight that I was 'just looking' and filled out the online application not thing that within minutes the amazing Zachery Nelson would be calling. He was so friendly, professional, and welcoming, that instead of saying “I’m just looking” I stayed on the phone with him and explained my situation. I was immediately pre-approved and next thing I know, I had a realtor, a dashboard page on your website, and an entire team of Veterans United professionals to help me navigate the home buying process, up to and including utilities connection and contact information, home alarm system, law service, home decor, city and county information - even garbage pick-up. Who does that????? these human touch services are truly unheard of. Truth be told, between June 22nd and August 10th the team at Veterans United basically carried me to help me through this process to the finish line. It was absolutely amazing.
There were several moving parts and a few challenges along the way, but I always felt that the team was working with me rather than simply processing a loan. Questions were answered promptly, concerns were taken seriously, and when an issue arose, they worked to find a solution and keep the process moving toward closing, with a smile on their face, although I was not looking at them, I could feel it in their warm and encouraging emails.
As a veteran, I especially appreciated being treated with respect and understanding throughout the process. Purchasing a home is a major financial and personal decision and having knowledgeable people guiding you through it makes an enormous difference.
I am very grateful to the Veterans United team for helping me reach the finish line and become the proud owner of my new home. I would absolutely recommend Veterans United to other veterans and military families looking for a lender that understands the VA home loan process and truly cares about its customers.
One last thing before I close. The team connected me with Malachi Gaddis, a local real estate agent who was truly phenomenal. I am so very happy to have made that ‘just checking’ inquiry because it began a short and happy journey from beginning to end. Thank you for the home welcome gift to each and everyone of these amazing team members led by Zach: Britney George, Tre Manuel, Greg Wiele, Sami Lick, and Malachi Gaddis and everyone at Veteran's United. Please extend my warmest and most sincere regards.
Heidi and her entire team stayed on top of EVERYTHING.
We even had a curveball thrown at us when closing got pushed up a week, about 2 weeks from losing. Heidi said "Let us get to work", and she and her team made it happen. Everything went as smooth as silk. Couldn't have asked for more, and cant recommend enough.
This has been my 3rd time using Veterans United, As always, Tommy Purk and his team went above and beyond. The level of customer service and attention to detail is simply amazing. Just a BIG Thank you again, You guys are the BEST!!William Sypolt
Meghan was a great lender. Friendly, knowledgeable, and available almost 24/7 to answer our questions.Loved veterans united UI and how easy it made everything through the phone.
Our experience with Veterans United was incredibly seamless from start to finish. They kept us informed every step of the way, answered every question quickly, and made what could have been a stressful process feel organized and manageable. We’re so grateful for how smoothly everything came together during our home buying journey
Malachi was amazing , he was always able at any time to answer any questions.
Amanda Rapp was amazing! She answered so many questions when there was questions that needed to be answered. I seriously recommend her as a loan officer. I highly recommend Veterans united overall. Thank you guys for everything and helping us purchase our first home!!
Made this purchase smooth as can be. Very organized.
I would say the loan officers i initially worked with was a very nice person and helped in many ways; however, after that the loan team was all over the place. The closure report was confusing with all the fees, and not to mention the last minute before signing the closing documents, "oh, we forgot, you need to pay for flood insurance before closing"..even though I'm on a 3rd floor condo??? I felt like i was playing "find the peanut under the shell" game because each day was a new find or adventure..I felt like i was being scammed.
Response from Veterans United
Hi Steve,
I’m glad your initial loan officer was helpful, but I’m sorry that confidence didn’t carry through the rest of your experience. Unexpected costs and learning about the flood insurance requirement right before signing would understandably add to the frustration, especially when you already felt like new information was coming up throughout the process.
It’s concerning to hear that the experience ultimately left you questioning whether you could trust the process. I’d like the opportunity to take a closer look at what happened and how the costs and requirements were communicated. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Very easy to get ahold of, very knowledgeable, helpful, patient and detailed as a first time home owner I was new to everything Andrew went above and beyond and helped explain and made sure I understood everything even when I felt like I was going to loose the property he’d find solutions to help me get my Dream home
Constant questions about my employment for the underwriters made it very stressful
From day one until closing on my home everyone at Veteran's United were professional, supportive, always there to answer a question, and take the time to explain things in a way that was easy to understand. They worked hard to ensure everything was timely, precise, and with good financial numbers (interest, fees, etc).
Excellent service and staff
Just waiting for the escrow account money that per public Notary mates me aware of needs to be reimburse.
This is my second time purchasing a home with Veterans United, and I could not be more pleased with absolutely everything and everyone involved during the process!
