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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
37,639 reviews
587 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 37,639 reviews from Florida

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5 out of 5 Stars

My Veterans United team was truly outstanding from start to finish. They went above and beyond to look out for my family and me, ensuring we felt supported, informed, and confident throughout the entire process. We are incredibly grateful to Todd, Josh, and the entire team for their dedication, professionalism, and genuine care. Thank you all for making this experience such a positive one.

headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

4 out of 5 Stars
headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars
headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars

Great people to work with. Smooth/easy process, Kept up with me every step of the way.

headshot image of Dean Crippen

Loan Officer: Dean Crippen

NMLS# 1968112

5 out of 5 Stars
Photo submission from Richard J.

The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!

headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
headshot image of Kara Vernon

Loan Officer: Kara Vernon

NMLS# 2052332

5 out of 5 Stars

Jamie and Chad were awesome, great communication and helpful getting all the documents needed to close our loan.

headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

4.5 out of 5 Stars
headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars

The purchase of a home can be one of the most stressful event in one’s lifetime. One of the main reasons is you may or may not be kept in the loop so you have to be patient while you are waiting for the process to go through which can make you feel anxious at times. Amazingly this was not the case with Veterans United specifically Lily Farnan and her theme. She kept us in the loop every Step of the way. She let us know what to expect and at the close of the day she would always send an update which was always positive. This made you feel good especially if you’re not sure about what is happening behind the scenes. In addition Veterans United has a very informative website with videos that tells you about the process and what to work on or expect for the next step. We really appreciate this kind of information and customer care. Thank you very much , it’s really appreciated!

headshot image of Lily Farnen

Loan Officer: Lily Farnen

NMLS# 1912630

5 out of 5 Stars

Malachi is incredible! Bae’s wonderfulness is contagious! Jake’s attention to detail and drive is commendable. Thank you for the quick 30 day close!

headshot image of Malachi Goodman

Loan Officer: Malachi Goodman

NMLS# 2222316

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5 out of 5 Stars
headshot image of Steven Staszcuk

Loan Officer: Steven Staszcuk

NMLS# 42811

5 out of 5 Stars

Another very good performance by the team.

headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars

Thomas Hall and his team were extremely engaging and helpful all throughout the process. Veterans United is by far the best loan originator team that I have ever dealt with. Thank you so much to everyone at Veterans United and especially Thomas Hall and his entire team for making the process easy and seamless. 10 out of 10 for me here!

headshot image of Thomas Hall

Loan Officer: Thomas Hall

NMLS# 2466750

5 out of 5 Stars

My Veteran United team did an excellent job during my purchase and refinance. Very expedient and accurate. Answering my every question ASAP.

headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
headshot image of Samuel Sexauer

Loan Officer: Samuel Sexauer

NMLS# 1025352

5 out of 5 Stars
Photo submission from Robert B.

I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!

headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars
headshot image of Vincent Fank

Loan Officer: Vincent Fank

NMLS# 2674639

5 out of 5 Stars

2nd time using them. Tim and His team were great. He said 45 days offer to close and we did!

headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars

Another great loan with Chris and company. Always a pleasure!!!

headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

5 out of 5 Stars

They worked with such effectiveness I was able to close on a home in just 10 days!!

headshot image of Torri Thomas

Loan Officer: Torri Thomas

NMLS# 2328463

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Experience first-hand why 358,621 homeowners give us a perfect score!

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5 out of 5 Stars

The counselors assigned offered outstanding service. It was a pleasure working with Harley and Diana. Any problems I had were addressed and a solution found. The process is aggravating at times but definitely worth it. I highly recommend this company

headshot image of Harley Bradley

Loan Officer: Harley Bradley

NMLS# 1568123

4 out of 5 Stars

While I understand there are a lot of moving parts with buying a home, there were a lot of people to keep track of and at times it was frustrating. There were occasions where it seemed like they had too many projects to keep track of. But once everyone was in the same page things did begin to move smoothly. I would have liked some sort of list of all the up front costs. As a new homebuyer I did not know what to expect and it seemed like there were a lot of surprise costs along the way. Looking back they were all valid and needed, I just wasn’t aware from the beginning.

headshot image of Noah Durham

Loan Officer: Noah Durham

NMLS# 2736698

5 out of 5 Stars
headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

5 out of 5 Stars
headshot image of Katie Mottet

Loan Officer: Katie Mottet

NMLS# 1377183

5 out of 5 Stars
headshot image of Colin Vaughan

Senior Loan Officer: Colin Vaughan

NMLS# 2291856

5 out of 5 Stars
Photo submission from Dennis M.

IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
headshot image of Matt Turner

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars
headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars

Veterans United is the best. I really love the open communication . If I had a question it was answered. JB Barton! I’ll say his name again JB Barton is awesome. I worked with him when I purchased my home and I worked him again when my family and I refinanced on our home. In between that if I had a question he always answered. If the rates went down but not to what we discussed he would openly communicate that to my family and I. It is because of JB Barton why I would recommend Veterans United to my fellow comrades.

headshot image of JB Barton

Loan Officer: JB Barton

NMLS# 1882020

5 out of 5 Stars

My teacher through this whole process was absolutely amazing we where absolutely impressed and will be more then happy to recommend you guys every time thank yall again so much

headshot image of Mary Davis

Loan Officer: Mary Davis

NMLS# 1926641

5 out of 5 Stars

Every member of Veterans United were informative, helped step by step and were there to answer any questions. It felt like they were family!

headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

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