VU was very informative and forward leaning.
Absolutely YES I highly recommend this team for your mortgage! They work hard for you and also work together as a team, and that shows.
We had such a wonderful experience with veterans united! They made the whole process as less stressful as possible! Definitely would recommend them !
Bravo Zulu to the entire staff at veterans united truly fantastic service and professionalism.
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
yes I would recommend/
The experience with the lending officers was extremely disappointing due to a clear lack of professionalism, poor communication, and inadequate time management. Timelines and expectations were consistently misrepresented, and the process required three separate extensions to the closing file in order to meet the necessary deadlines. This mismanagement jeopardized the successful completion of the transaction, resulted in additional costs to the seller—who was unable to plan his move accordingly—and caused significant stress and uncertainty for the buyer, who received no clear assurance that their loan would be approved in time.
Response from Veterans United
Hey Derek,
I’m really sorry to hear how things played out on this one. It sounds like the delays and lack of communication created a stressful situation not just for the buyer, but also for the seller—and that’s something we take seriously. No one should be left guessing whether their loan will be ready in time, especially when multiple extensions are involved and people are trying to make major life moves around closing dates.
You should have been able to count on clear timelines, consistent updates, and a team that kept things on track. I hate that this fell short on all fronts. If you’re open to it, I’d like to have our Client Advocate team take a closer look at the file. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST.
Thanks again for the candid feedback—it helps us know where we need to improve.
Sincerely,
Took care of us through the whole process. Really made everything easy
House buying made easy!
Evan was amazing! He cares!
A+++++
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
This is my 4th time using Veterans United.
2 home purchases, 2 refinances. I love how they have an electronic portal with clear “things to do”, “status,” and “document upload” sections. The employee quality has increased over time, I like the new group that helps with Insurance options they were very informative. However there are elements of bureaucracy that can cause unnecessary delays and miscommunication. The underwriter is not part of your loan team and your file can sit with them for long periods of time without any update, then they emerge demanding information with little lead time. Then you send it back to them, and have to wait for days to get feedback over whether that suffices. The Underwriter should have direct communication with the Buyer. It should at least be an option. I would definitely use them again, and I’m sure all loan entities have similar issues, but beware that you need to be on the ball and communicating with them regularly (send them a text) or something may go awry.
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Overall a great experience dealing with Veterans United.
Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.
One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.
On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.
Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.
The teams here are easy to reach and responsive. Everything is well explained and the software system keeps each piece clear and simple to follow.
This company does not take their Veteran reputation for granted. Aaron, Julie and the team were reliable and trustworthy
I would not recommend Veterans United to anyone. The way I was treated through the whole process as a first time home buyer was absurd. I was never able to get an actual answer. Always told “well this is just how it goes when buying a home.” Even was told at one point to “use google” when I was asking about something that my lender should have known the answer to or done their research to get me the appropriate answers. We received more information from the title company through the process than we did from Veteran’s United.
Response from Veterans United
Hey Shane,
I’m so sorry this was your experience—especially as a first-time homebuyer. That process can already feel overwhelming, and it’s our job to be the ones guiding you through it, not leaving you with more questions or sending you off to Google.
You deserved clear answers, timely updates, and a team that had your back from start to finish. I hate hearing that you felt more supported by the title company than by us—there’s no excuse for that kind of gap in communication, and I appreciate you bringing it to our attention.
If you’re willing, I’d really like to dig into what happened here. Our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday.
