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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
38,572 reviews
728 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 38,572 reviews from Florida

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5 out of 5 Stars

Our experience with Veteran’s United was excellent and far exceeded our expectations. The app is extremely user friendly, and they were always there to help out with anything we needed!

headshot image of Tony Stephenson

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars
headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
headshot image of Corey Bruns

Loan Officer: Corey Bruns

NMLS# 2027182

5 out of 5 Stars

Mike, Audrey, and the team were always on top of things. They did everything to keep me informed, were highly competitive against other mortgage companies. They were always ready to help at anytime, no matter the issue, big or small. I highly recommend Mike for any Veteran looking for a class act who’s calm, cool, and collected. Thank you Mike, Audrey, and the entire team for getting my family and I the home of our dreams!

headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars

I would just like to say my whole team was amazing, Ward Mershon and Jay Christman always there to answer random questions along the way and point me in the right direction, they definitely went above and beyond, hands down don’t think you can find a better loan officer and specialist. Holly glass crunching numbers last minute to make sure I can stay in the green for the loan and working with me directly was amazing and I am very grateful for her help and experience. My realtors Rebecca and Bruce were and still are amazing thanks for connecting me with such great people in general. Oh and Tara Fuemmeler dude amazing as well, always there to let me know I gotta sign something and super nice. Honestly I feel like this is the best possible team anyone could receive I got super lucky and I feel bad not everyone cant experience what I did. Every issue, question or potential set back, no problem at all, my roster was stacked and I didn’t even know it, this team is so good I’m considering never buying a house again because I don’t think anyone else will come close to being as good. Again my family and I are beyond grateful for everyone’s help and wish everyone the best moving forward. Thank you.
- Gregory Marin

headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars
Photo submission from Richard J.

The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!

headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

4 out of 5 Stars

Great communication, timely responses

headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

5 out of 5 Stars

Thank you Veterans United. You guys have the greatest team. This home purchase was my second with you guys and both times it was the best!! I highly recommend Veterans United!!

headshot image of Scott Hutto

Loan Officer: Scott Hutto

NMLS# 1957475

5 out of 5 Stars
headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars
headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars

Brian Poterbin, Kate Keating, and the entire VUHL team were exceptional throughout the entire home loan process. Every team member provided prompt, professional, and outstanding customer service from start to finish. They consistently went above and beyond to keep me informed, answer my questions, and make sure I felt supported every step of the way.This was by far the best home-buying experience I’ve ever had. I truly couldn’t have asked for a better team, and if I could give a higher rating, I absolutely would.

headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

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4.5 out of 5 Stars
headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
headshot image of Alex Herbel

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
headshot image of Drew Alexander

Loan Officer: Drew Alexander

NMLS# 1407112

4.5 out of 5 Stars
headshot image of TaTianna Thomas

Loan Officer: TaTianna Thomas

NMLS# 2111142

5 out of 5 Stars
headshot image of Mary Davis

Loan Officer: Mary Davis

NMLS# 1926641

5 out of 5 Stars
Photo submission from Robert B.

I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!

headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars

Everyone was fantastic throughout this entire experience. We were never left with an unanswered question - of which there were few since the Team kept us informed of everything we needed (and did not know we needed) almost daily.

headshot image of Ellis Carter

Loan Officer: Ellis Carter

NMLS# 2452369

5 out of 5 Stars
headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars

I had an excellent experience working with my loan specialist by the name of Kelly Tolster; the whole team at Veterans United was great. They were patient, knowledgeable, and always willing to explain every step clearly. I never felt rushed or confused, and they made the entire process smooth and stress‑free. Their professionalism and kindness truly stood out. I’m very grateful for their help and would highly recommend them to anyone going through the VA loan process.

headshot image of Kelly Tolster

Branch Manager: Kelly Tolster

NMLS# 420363

5 out of 5 Stars

Ben and his entire staff was incredible to with. They made this process so stress-free it’s such a pleasure to work with people who know what they’re doing in every single one of them go above and beyond.

headshot image of Benjamin Hummel

Loan Officer: Benjamin Hummel

NMLS# 2342632

5 out of 5 Stars

very helpful through the whole process.

headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

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5 out of 5 Stars
headshot image of Mitchell Huebner

Loan Officer: Mitchell Huebner

NMLS# 2064460

5 out of 5 Stars

Let me first say Thank You to Shawn Hall. He is and has always been my loan officer for all my loans. He never disappoints, always has the time to explain and recommend based upon current situations.

headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars

Very easy and smooth process

headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars
headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars

My team went above and beyond yet again. I couldn’t be more grateful.

headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
Photo submission from Dennis M.

IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars

Starting with David C and then, working with the rest of his crew, was simply amazing… I will be sure to inform anybody, especially veterans that they would be in very good hands if they were thinking about buying home

headshot image of David Christensen

Loan Officer : David Christensen

NMLS# 2086681

4.5 out of 5 Stars
headshot image of Lily Farnen

Loan Officer: Lily Farnen

NMLS# 1912630

5 out of 5 Stars
headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

5 out of 5 Stars
headshot image of Tyler Dunn

Loan Officer: Tyler Dunn

NMLS# 1864169

5 out of 5 Stars

Nick did an outstanding job throughout the entire home buying process. He was professional, responsive, knowledgeable, and always made himself available whenever I had questions or concerns. He kept me informed every step of the way and made the process feel smooth and stress-free. I would absolutely recommend Nick and Melissa to any Veteran looking to purchase a home.

headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

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