Complete Professionalism. Always, Always promptly return phone calls.
Friendly and helpful
Wow, if anyone would have told me that I would have our dream home when 2018 began, I would have laughed it off! Thank you Veterans United for making something that we thought was a dream come true in less than 2 months! LOL, you have made a believer out of me!
Absolutely awesome. Would definitely recommend
Denise and her crew were AWESOME
Did everything to make the process go smoothly as possible!
I recommended my oldest Nephew to your company
!
The Veterans United Team made it seem so easy and stress free for me to buy my new home. Thank you for helping me with this new chapter in my life.
Only complaint is our realtor was not very involved in the process. we saw him a total of 3 times, the last of which he only;y showed up to pick up his check. please beware of working with this realtor.
Melissa, the transaction coordinator, was on the ball. I was impressed with her work throughout the entire process. Seems rare these days to find that hard-working employee dedicated to the customers end goal exist, and Melissa is one of them.
I feel blessed to have had Sam Yoo and Ryan Bogeart working on our loan. They both were always there to answer questions and keep us informed of what they needed. The loan process was a calm experience. We will definitely refer others.
Veterans United made certain I understood all aspects of the home buying process and kept me in the loop throughout. I recommend it for a relatively painless experience.
Overpaid on loan. I did not get numbers on closing until I had to go to Katie’s supervisors
Response from Veterans United
Hi Ricardo, thank you for your open feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our detailed explanation of the closing process has help you gain knowledge on this issue.
Zac and Nick from Veterans United were amazing! They were knowledgeable and great at communicating and keep me in the loop for the whole process. I will definitely use them again in the future.
Everyone that I dealt with was so helpful. , Knowledgeable and a pleasure to work with you.
If there was a number 11 for overall rating, you would of received it!! Neal and Aaron were always available and very knowledgeable. We have already started spreading the word about the great services from Veteran United.
The process was smooth. My Agent is knowledgeable and made it all very easy for me.
Solely based on lack of communication from loan officer
Response from Veterans United
Hi Melissa, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you to provide more detail and help us look to improve.
