Veterans home loan closed my refinance loan within three weeks!
Dane and Holly were very professional and knowledgeable.
This was the easiest loan process I have ever had.Thanks!
Charles will get the job done for you!
Kelly has helped us with a couple of home purchases over the past 6 years and each time she has been great to work with. I suffer from many health issues and she is the calm in the storm.
These folks did a solid job. My buying situation had a small hoard of problems, but all I really had to do was wait for an email saying "sign here please." If you are a first time buyer, they will take care of you right proper.
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
Very communicative and responsive! I never had a question go unanswered. As a first time home buyer I didn't understand much of the process but they made sure to explain everything and make sure we knew what was going on. Highly recommend!
Exceptional job. Katie was very responsive and helpful.
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I commend the extraordinary work of my Loan Officer, Bailey Ganz and Loan Coordinator, Ofelia Clements regarding my VA home loan refinance. This team provided a "standard of excellence" that was truly life changing. My refinance was not a simple file, it involved a difficult title issue. Ms Ganz and MS Clements did not simple "manage" my file; they championed it. They provided exceptional and consistent advocacy, daily supportive communication, and a commitment to my best interest. It was evident at every turn that they were not just closing a loan, but we're dedicated to my best interest as a veteran. I was well informed at every step of the process. Their expertise, professionalism and support gave me every assurance and confidence that choosing Veterans United to refinance my mortgage was the best and right choice and I express much gratitude.
Amy and her team were outstanding! They went way above and beyond the call of duty to help me get my home loan. Very grateful to them.
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
My loan officer, Brandon, lied and didn't do his job correctly, and here I am, over 2 months after my loan closed, cleaning up the sloppy job. I will never do business with this company again, and I will warn anyone I speak to against using this company. Previously, I had suggested you to people, and two of my children have used you to buy homes. Lesson learned. Buyer beware!
Response from Veterans United
Hi Toby,
I am very sorry to hear that this has been your experience. Feeling like you were misled or that your loan was not handled correctly, especially when you are still dealing with issues more than two months after closing, is incredibly frustrating. I can understand why that would leave you feeling upset and disappointed.
It also means a lot that you previously recommended us and that two of your children trusted us with their home purchases. That kind of confidence in us is never taken for granted, which makes it even more concerning to read your feedback now.
Concerns about honesty and post-closing issues are taken seriously. I would truly appreciate the opportunity to review your file and better understand what happened so we can look into this thoroughly. While I cannot address specific details here, I want to make sure your concerns are heard and reviewed carefully.
Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we will typically follow up the next business day.
I understand that trust is earned, and I would value the chance to speak with you.
Sincerely,
Claire S., Client Relations Manager
Victoria is amazing. Went above and beyond at every step. Give this woman a raise and hire more like her!
They were great at first but due to the 3 month delay on house issues they didn't respond to a request i made 3 different times. They just kinda forgot about me it seems.
Easiest refinance I have ever done. Scott and his team at veterans united super quick to answer any questions we had. Communication was outstanding my wife and I always new exactly what was going on.
My experience with Veterans United was incredibly quick and smooth from start to finish. The team was efficient, responsive, and made the entire process easy to understand. Communication was excellent, and I always felt informed every step of the way. They truly know how to take care of veterans and make what can be a stressful process feel seamless. I highly recommend Veterans United.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
Great people. Great service. And literally hand Walked my through this
I will never use anyone else again!
Communication great. Unfortunately unnecessary steps costing my wife and more money. But over all good experience
Sam was amazing in every way an answers everything an is great with answering the phone
