The entire Veterans United team have been excellent from start to finish. Danny K., Nate A., and Jonathan R., each were very responsive and timely with all communications. Patient professionals all the way through the entire process. We will work with this team again and will highly recommend this team to others in my sphere of influence looking into their future home purchase needs.
Working with Lance Hopper was truly one of the greatest experiences I’ve ever had during such an important chapter of my life. From day one, Lance went far above and beyond the call of duty to make sure everything happened smoothly. There were moments where things seemed impossible, but somehow Lance always found a way to make things happen that I never thought could happen.What stood out the most was his constant support, communication, and dedication throughout the entire process. He never made me feel like just another client, he genuinely cared about helping me achieve my dream. Anytime I had questions, concerns, or stress, Lance was there reassuring me and guiding me every step of the way.Honestly, if it wasn’t for Lance Hopper, my dreams would not have become a reality. His hard work, persistence, professionalism, and heart made all the difference. I can’t thank him enough for everything he did for me and my family. If you’re looking for a loan officer who truly fights for you and treats you like family, Lance Hopper is the person you want in your corner. Highly recommend him to anyone looking to buy a home or refinance!
Everyone was a professional
From day one until closing on my home everyone at Veteran's United were professional, supportive, always there to answer a question, and take the time to explain things in a way that was easy to understand. They worked hard to ensure everything was timely, precise, and with good financial numbers (interest, fees, etc).
From start to finish everyone was very professional and extremely helpful and knowledgeable.
Some correspondence and “to-do’s” came late in the evening and representatives were unavailable for questions.
Great people and process from beginning to end
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This is the second time I've used Veterans United. They have been amazing both times. The online portal makes everything easy. The communication with the team is always fast. They truly make a stressful process much easier. I LOVE Veterans United!!!!!
Tim and his team at Veterans United stuck with me through my indecisiveness. No matter how many houses I looked at and toured they stuck with me all the way. As a first time home buyer, they made all of my fears about buying a home disappear. Thank you again you guys were the best.
Blake keep me informed throughout the process.
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
It was a horrible experience. I felt like everything was left to the last minute. Our loan was delayed by 12 days, I feel this was all on VU. I called the VA the day prior to our closing and they never even received the package to review. It was a very stressful experience. Our family was moving across country, and I felt like VU could care less. Overall, the worst experience I have ever had. I should also add, they added a customer care person to our loan because of the issues, but all she wanted to do was act as another loan coordinator. I asked her to figure out what happened to our loan and conduct training so it doesn’t happen again. Never heard from her again. I would not recommend VU to a friend. I hope to IRRRL out of VU as fast as possible.
Chance and the entire Veterans United team were great to work with. Clear expectations and requirements were given. The portal is user friendly and helps to keep all on track. Our home buying process, pre-approval, home searching, contract, underwriting, final approval and closing took less than 30 days. The team was very quick with responses and took the time to answer any questions. We highly recommend VU and their team.
Having gone through the mortgage process several times over the years, we know how important good communication and follow through can be. Brian Flanigan and Sam Younger were both great to work with during the purchase of our new home.
Brian was knowledgeable, easy to talk to, and always willing to answer questions and explain things along the way. He helped make the financing side of the process feel much less stressful and was always available when we needed guidance.
Sam was equally helpful throughout the process, staying on top of documents, communication, and timelines. He was responsive, organized, and made sure things kept moving without us having to wonder what came next.
Buying a home always comes with moving parts, but Brian and Sam helped make the lending process smooth and straightforward. We appreciate all of their help and would gladly recommend them to anyone looking for a lender who communicates well and stays on top of the details.
The team was outstanding throughout every stage of the purchase. They responded swiftly to my specific requests and demonstrated extensive expertise, which significantly eased the overall process and reduced my stress.
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
This is my 2nd home loan with them due to excellent service and we do it again if I were to move and buy another home and I would definitely recommend them to anyone buying a home
My entire team was GREAT! My loan officer-Shawn, helped me understand a lot when it came to DTI which I will use moving forward. He answered all questions and was readily available when needed. Troy- my real estate agent- I could go on and on about him. He was a GEM, very patient and understanding. My concierge-Gavin, made sure if I needed anything he was ready to assist and my loan coordinator - Marina answered all my questions whenever I had any. I would recommend this team to anyone - they seemed to really care!
As U.S. Army veteran I found the Veterans United group was extremely well coordinated as each team member was in communication with the others. Any questions that aroz were quickly answer with guidance along the way.
My assigned realtor was so very wonderful and helped me shop for our new home day and night until we found the right one. Even after the sale she made herself available and assisted with numerous questions and issues.
My insurance agent became involved as we moved towards closing and became an intricate part of the team ensuring his part would enter the fold seamlessly.
As with any major purchase, there are many eyes to dot and tees to cross. Each team member made sure I stayed on track completing each task at the appropriate time.
If I was to purchase another home or knew someone that was, I would definitely recommend Veterans United 100%.
