Process was easy and Aaron was very easy/friendly to talk to. Always got back to me in a reasonable time.
My Veterans United team were the best!! They guided me through this process with ease. I am a first time home buyer and was very nervous about buying. But my team was with me every step of the way. I recommend my team especially to anybody.
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
While our loan coordinator was very on top of things and in contact regularly, our loan officer was not. We often got last minute notice that documents were needed the last day, but the request for the documents had been in the system for over a week. If it wasn’t for us calling, or our loan coordinator Jordan reaching out to us, we would not have been able to close on time. Our loan officer and loan coordinator did not seem to be in regular touch with each other and often times came us mixed information. This made the process feel more rushed and confusing. While our experience wasn’t awful, the lack of communication and last minute notice was frustrating and forced scrambling on our end.
Cole ant team made this experience extremely easy and efficient! Personally I would highly recommend this company to anyone purchasing a home. I’m beside myself on how well this turned out.
John and the team were outstanding during the loan process. By far the best experience I have ever had with a mortgage company.
Sam and his team were outstanding. My home buying experience was quick and everything went smoothly
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
Helpful and patience with me
Great outcome and results, I appreciate the support and gift.🎁
Jodi and her team were amazing! Top-notch and professional!
Very friendly and hard working team. However they seemed slightly inexperienced due to a few mistakes made along the way. They might succeed with a more experienced team lead. But overall we made it to closing.
Response from Veterans United
Hey Clark,
Thank you for the feedback. I’m glad to hear the team was friendly and hardworking throughout the process. I’m sorry there were mistakes along the way that made the experience feel less smooth than it should have. We appreciate your honest feedback, and I’m happy to hear you still made it to closing.
If you’d like to share more about your experience, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Easiest mortgage process. Always first class!
Great group of people and they helped every step of the way!
Wow, what a fantastic experience with Meghan Kopka and the Veterans United Team! From start to finish, Meghan was in touch and working hard to keep me informed on our loan. Meghan and VU helped get my rate down to where I wanted it to be, and I truly appreciated their conservative approach to cost estimation… no surprises on closing day! 10/10, would and will work with them again. Thank you!
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
Haley and Kate were amazing. Give them a 10 out of 10.! they both went out of their way to help me and I was very pleased with the work they did for me. on the other hand when I had to switch to get a VA rep when I was going to buy a property in New York year representative I think her name is Suzanne or Susan was the worst possible representative for your company that I’ve ever dealt with I would give her zero and if I had to work with someone like that again, I would never go to veterans United. she was a complete bitch and totally unprofessional.
Jake and team did an incredible job. I will be recommending them to my friends in Tampa that are looking to buy a home. Also, my realtor who has been in the business for 30+ years was highly impressed by Jake and the team.
The entire Veterans United team was wonderful from start to finish. Jamie made sure we had all the information we needed to feel secure about our decision and was “by our side” the whole time. Catherine, our agent, was truly a blessing. Very attentive and always there anytime we needed, day or night! She helped make our dream a reality. Buying our home could not have gone any smoother thanks to Veterans United. We appreciate you all so much!!
