Veterans United was outstanding they went above and beyond all our needs. We stayed on schedule and the process was extremely easy.
Overall, the loan process itself was relatively smooth and straightforward. Most steps were handled efficiently, and the application process was easy to navigate.However, our experience with the assigned loan coordinator, Samantha Villaire, was extremely frustrating and ultimately the most challenging part of the entire process. Communication was consistently lacking, with long periods of no response and little to no guidance when we had questions or needed clarification. This left us feeling uncertain and unsupported throughout much of the loan timeline.The lack of communication became especially concerning as we approached closing. From start to finish, we were never given a clear understanding of where we stood in the process, and we did not receive meaningful updates until the day before we were cleared to close.Fortunately, another loan officer, Emily Hunkins, stepped in during the final stage while our original loan officer was on vacation. Her responsiveness and willingness to help made a significant difference and ultimately helped us get across the finish line.While the overall loan process was manageable, the communication issues we experienced with the loan coordinator made what should have been a straightforward experience far more stressful than necessary.
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
Brandon team feels like family to us. They've truly helped us find our first and second homes, and they've also been there for our family members when it was time to find a new home. We highly recommend them!
Garet and Christina were awesome. They know their stuff and I can’t speak highly enough about Christina’s efforts to make our purchase work with no hiccups. I’m incredibly happy and would ALWAYS recommend Veterans United! THANKS!!
Thank you Veterans United Home Loans for making our home buying experience a great one! Special thanks to Kenny Scheer for providing us with all the support and knowledge we could possibly need during this very important milestone. He was very communicative and informative throughout the whole process. We recommend Veterans United to anyone buying a home, especially first time home buyers.
Justin and the entire team were incredibly helpful throughout our home buying process, from pre‑approval all the way through post‑closing. They made everything seamless and easy and were always available to answer questions. Thank you to Veterans United for making our home‑buying experience outstanding!
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I had a great experience working with Veterans United Home Loans from start to finish. Their team was responsive, knowledgeable, and made what can be a complicated process feel straightforward and manageable.What stood out most was how they handled my timeline. I initially reached out but decided not to move forward right away, and instead of constant follow-ups, they checked in periodically without any pressure. When I was ready, they picked right back up and made the process seamless.As a veteran, I also appreciated how well they understood and explained the VA loan process, making sure I had access to all the benefits and information available to me.Their online portal for document submission was incredibly user-friendly and organized—it made everything so simple that I almost felt like I was missing something.Overall, they made the experience smooth, efficient, and low-stress. I would absolutely recommend them to other veterans looking to buy a home.
This was our second time using Veterans United and working with Jake Force. Everything was smooth and easy. Jake has always gone above and beyond during the process, ensuring the best mortgage outcome. I would highly recommend him and Veterans United to anyone wanting to purchase or refinance their home.
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
Ginny and Team were amazing! Explained details and answered any questions quickly.
I. Hate details!!! If these fellows hadn’t held my hand along the way, I would have walked the first week. Solid group!
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They know the VA home loan program like the back of their hand. They are the real home loan professionals.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
Aaron was awesome with difficult sellers.
The entire team headed by Eric Herman was great. Knowledgeable courteous and friendly evey step of the way.I would recommend them to anyone.
