Hard loan to do stuck with me thru whole ordeal
I was up against a hard deadline with another bank that decided to raise my 5.9% to 8.4 by 10/01/25.I called "BS, and called Veteran's United, and finished my refinance in 30 days, Wow, that was fast!One discrepancy which burned my ass like a three foot camp fire was a lack of "COMMUNICATION!"Veterans United gives you a text message to do most of your back and forth communications, and a phone number attached up top.Each time I needed something time sensitive, which was three different times during the entire process, I had to make phone calls, and additional text messages to get a hold of one of four (4), people assigned to my case. Hours went by when I expected at least a heart beat text message but no, my last text message from a day or two ago has not been answered, and have not received the requested call back from the manager on my case!Communication is everything in any relationship, however my back was against a wall and had to endure the process.Refinancing a home is not in my wheelhouse, it is however the employees of Veteran's United. I think they like anybody who deals with the public get complacent and tunnel vision on one thing or too many things at at time.My Veteran's United case workers:1. Ryan Sherman
2. Selina
3. Adam
4. DaneOverall Veteran's United was pretty good, and got the job done.Thank you all for assisting me with my refinance, it is much appreciated a great deal!Sincere Appreciation,Darrell F Martin II
Okinawa911@aol.com
Veterans united application and document platform make refinance easy. Excellent communication and knowledge throughout the process.
Process went very smooth! Highly recommend them.
Quick and seamless! Polite and very knowledgable.
When I had questions they always got back to asap and helped me through the process. This is my 3rd time using Veterans United and i highly recommend them.
They are very patient . helpful. And understanding.and will stay in contact with you. Thank you.
Everyone was amazing, especially meghan and deanna. very polite, very efficient. Would recommend to fellow veterans
At first, we were very apprehensive about applying for a refinance with an internet company. After we committed, we soon found out the process was quite easy. All the documents were sent via portal. At closing, the notary came to our house . This was especially helpful during this pandemic.
Quick response/follow up. Very helpful through whole process. Definitely recommend.
It's really fast if you do all to do's. I had almost everything done in 3 days. Waiting for appointments is what takes longest.
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The whole team were very attentive and responsive to all my questions and needs. I would definately recommend United Veterans to anyone that is in the market.
Veterans United is an outstanding company because of OFFICERS like Anna Denietolis again words cannot express my thanks to Anna Denietolis and justis her assistant
Our refinance went smoothly! Our experience with Kayla and Abbey was amazing and would recommend them and Veterans United for anyone's finance needs!
