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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

430,650

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 3,686 reviews from Iowa

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5 out of 5 Stars
Would Recommend
headshot image of Matt Torres

Loan Officer: Matt Torres

NMLS# 1094594

5 out of 5 Stars
Would Recommend
headshot image of Molly Meis

Loan Officer: Molly Meis

NMLS# 1046490

5 out of 5 Stars
Would Recommend

Outstanding! Always available for questions and help.

headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
Would Recommend

It's always a pleasure working with Veterans United. Unparalleled service that's such a great experience. I can't thank you enough.

headshot image of TaTianna Thomas

Loan Officer: TaTianna Thomas

NMLS# 2111142

4.5 out of 5 Stars
Would Recommend

Overall I was satisfied with Veterans United. But it was almost impossible to get someone to answer my phone calls. Even with the videos I still felt like I was in the dark. And it was a last minute decision that I received. I needed to be more informed by the people working on my file. Also not everyone is a computer or app expert. Which was frustrating for me. And I was never able to change anything that I thought was wrong in my file, on their app. It had to be done by Veterans United, my capability was limited.

headshot image of Andrea Rice

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Would Recommend
Photo submission from Joshua B.

I pray my home owning path crosses with Veterans United again, because as a first time home buyer, the process was easier than everyone tells me. Thanks again VU

headshot image of Dan Salter

Loan Officer: Dan Salter

NMLS# 1407348

4 out of 5 Stars
Would Recommend
headshot image of Camron Hermann

Loan Officer: Camron Hermann

NMLS# 1247956

5 out of 5 Stars
Would Recommend
headshot image of Victoria McGhee

Loan Officer: Victoria McGhee

NMLS# 2030084

3.5 out of 5 Stars
Would Recommend

Jakes team is all about business. Mr. Bellamy is also very professional and quick to work with. The only thing Jakes team can't do is get rid of the nerves buying a home.

headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars
Would Recommend
headshot image of Camron Hermann

Loan Officer: Camron Hermann

NMLS# 1247956

5 out of 5 Stars
Would Recommend
headshot image of Leah Maloney

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
Would Recommend
headshot image of Dean Crippen

Loan Officer: Dean Crippen

NMLS# 1968112

5 out of 5 Stars
Would Recommend

The Veterans United lender staff were very friendly and made the process went smoothly. We got our first home within 30 days. Thank you so much.

headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

The Veterans United team i worked with made buying my first home a breeze! Thank you!

headshot image of Brandon Worthington

Loan Officer: Brandon Worthington

NMLS# 1563972

5 out of 5 Stars
Would Recommend

Tim & team are amazing helped me so much I really appreciate everything they have done for me I can't thank them enough

headshot image of Tim Langdon

Loan Officer: Tim Langdon

NMLS# 610467

5 out of 5 Stars
Would Recommend
Photo submission from Jay C.

Overall it was a great experience. I know VU has been working with my wife the last few years to help get our credit on track. Without you guys this wouldnt have been possible. Thank you so much. Also I really loved the 2nd relator you set me up with, Shannon. He was amazing to work with and really helped make the process go smooth.

headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend

The whole team were exceptional

headshot image of Colin Vaughan

Senior Loan Officer: Colin Vaughan

NMLS# 2291856

5 out of 5 Stars
Would Recommend
headshot image of Chelsea Browner

Loan Officer: Chelsea Browner

NMLS# 1960358

5 out of 5 Stars
Would Recommend

The team that I had from veterans untied was second to none. From the start to the end of the process they were always there when I had questions or concerns. They really look out for their customers.

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

The entire team was great throughout the process. I felt like everyone was invested in getting across the finish line and the amount of communication was perfect. I highly encourage every veteran to work with this outstanding team.

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

The entire team made the process so easy. It went quickly and the team was always quick to respond.

headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

As long as you follow instructions, it’s a super easy process. App is user friendly and super effective during process. Stay on top on your "To Do" list and the experts do most of the work.

headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars
Would Recommend

Cal has been awesome throughout this entire process. He has kept me up to date with every step and was always able to answer my many questions. The rest of the team were great and were reaching out to me to see if they could help in any way also.

headshot image of Cal Thompson

Loan Officer: Cal Thompson

NMLS# 1487191

1.5 out of 5 Stars

The person we worked with us did not communicate well at all. Did not tell us any expectations of what to happen. Did not get paperwork done until 3 days before closing. It was just a real horrifying experience all the way through.

Response from Veterans United

Hey David,

I'm really sorry to hear this was your experience. Buying a home should feel exciting, not stressful or confusing—and it sounds like we missed the mark on communication and setting expectations throughout the process. That’s on us, and I truly regret that this caused so much frustration for you.

I'd like to dig into this a bit more to understand what happened and see where we dropped the ball. If you’re open to it, our Client Advocate team would really appreciate the chance to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're here Monday through Friday, 9 a.m. to 5 p.m. CST, but you're welcome to reach out anytime.

5 out of 5 Stars
Would Recommend
headshot image of Jody Overacre

Loan Officer: Jody Overacre

NMLS# 388815

5 out of 5 Stars
Would Recommend
Photo submission from Matt R.

Just a great experience overall. While buying a home can sometimes be a tough experience, everyone made it super easy!

headshot image of Shannon Matlack

Loan Officer: Shannon Matlack

NMLS# 982020

5 out of 5 Stars
Would Recommend
headshot image of Jose Banuelas

Loan Officer: Jose Banuelas

NMLS# 1287239

5 out of 5 Stars
Would Recommend
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend
headshot image of Connor Brandt

Loan Officer: Connor Brandt

NMLS# 2146712

5 out of 5 Stars
Would Recommend
headshot image of Michael Jones

Loan Officer: Michael Jones

NMLS# 1629215

More Reviews

See all 430,650 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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