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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

139,890

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
120,728
4
15,115
3
2,239
2
1,027
1
781

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Showing all 1,061 reviews from Iowa

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5 out of 5 Stars
Would Recommend

Veterans United made the home buying process easy and smooth, especially for first time home buyers. They made my husband and I feel well taken care of!

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
Would Recommend

Loan Officer: Jacob Powers

NMLS# 1565057

4.5 out of 5 Stars
Would Recommend

I loved the flexibility the team had, as a busy parent of two young children, working around my schedule, using multiple forms of communication from text to email, was much appreciated.

Loan Officer: Cody Smith

NMLS# 1074565

4.5 out of 5 Stars
Would Recommend

Loan Officer: Dustin Fritz

NMLS# 744901

3.5 out of 5 Stars
Would Recommend

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend
Photo submission from Curtis S.

It was a joy working with them. My family was actually working with another bank at same time trying for the pre-approval so I could put in offers and they got me the pre-approval without invasive questions at that stage that the other company seemed to ask before even considering pre-approval.

Loan Officer: Matthew Etling

NMLS# 902132

4 out of 5 Stars
Would Recommend

Loan Officer: Tom Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars
Would Recommend

The staff were friendly and well prepared. The short videos explaining the process were also useful in learning the steps to home buying.

Loan Officer: Andy Moe

NMLS# 34810

5 out of 5 Stars
Would Recommend

To my fellow veterans this is the way to go! I was able to buy a house with no down payment and the process is super easy! If you want to own a home, Veterans United will help you through the entire process! I highly recommend them!

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend

Loan Officer: Callahan Thompson

NMLS# 1487191

5 out of 5 Stars
Would Recommend

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend

Although Nick was out loan specialist we also dealt with Shyanne who was just amazing and friendly.

Branch Manager: Nick Schuster

NMLS# 9616

3 out of 5 Stars
Would Recommend

Patience seems to be the key when dealing with Veterans United.

Response from Veterans United

Guy, we value your feedback. A member of our Client Advocate team is available to speak with you and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service. Thank you for sharing your comments with our team.

3.5 out of 5 Stars
Would Recommend

Branch Manager: Nick Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend
Larry M

I wouldn't have my new home without Cody Smith's help. The team bent over backwards to help me out and made it look easy, even when we had problems with the paperwork. Thank you so much!

Loan Officer: Cody Smith

NMLS# 1074565

4.5 out of 5 Stars
Would Recommend

Loan Officer: Brian Flanigan

NMLS# 1068745

4 out of 5 Stars
Would Recommend

Loan Officer: Tim Wuest

NMLS# 1009949

5 out of 5 Stars
Would Recommend

We felt we had someone on our side looking out for us during the whole process! Within 40 days, we were in our dream home!

Loan Officer: Jeremy Anderson

NMLS# 1493972

3.5 out of 5 Stars
Would Recommend

Shelbi talks too much

Loan Officer: Jose Banuelas

NMLS# 1287239

1.5 out of 5 Stars

Response from Veterans United

We agree that communication is key Richard. If you would like to discuss the issues you had during your loan process please remember that our Client Advocate team is here to help at any point before, during or after your loan closes.

5 out of 5 Stars
Would Recommend

I know that that our 3 specialist are very busy but we did have trouble reaching them sometimes and them returning phone calls. Maybe you guys could set up a service to call in and it just be for simple questions and that the person on your end has access to the person buying information. It would have helped when i had simple questions. Overall highly satisfied with you guys and yall made home buying simply and will recommend yall to anyone in the future and for me buying another home in the future. Thanks again.

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend

After purchasing several homes with various lenders, Veterans United is by far the easiest and thorough, as well as pleasant lender I’ve ever used. I highly recommend them! Their commitment to helping veterans is amazing!

Loan Officer: Jess Vomund

NMLS# 979223

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Bought a house in Iowa from California, and I thought for sure it would be a very difficult endeavor. This is the third VA home loan I've done, and turned out to be the easiest by far. After the initial phone call a pre-approval letter was emailed within 5 minutes. Went to Iowa, with pre-approval letter in hand, that simplified the negotiating process a great deal. After finding a house I emailed Kayla Theonen at Veterans United reporting that I had made an offer on a house, and gave her the contact information for the seller's agent. The selling agent told me that she had received an email from Kayla before she got back to her office on the same day. The next day I was emailed a "To Do" list from Veterans United, with an introduction to my loan team and contact info for any questions or problems. Along the way, to do items were preceded with a detailed explanation, what to expect, and contact numbers for questions. There were never any questions unanswered. nor any lag in communications. Updates of the process status were received by phone or email anytime the process progressed. After closing, they didn't just disappear, but offered to maintain open communications. Normally I don't respond to surveys, but in this case their service truly exceeded my expectations and I really feel they would benefit veterans who are pursuing a VA loan.

Loan Officer: Kayla Thoenen

NMLS# 1548073

5 out of 5 Stars
Would Recommend

We would highly recommend Veterans United. Our experience going through them was very pleasant and Tony and his team did a fantastic job making it all go smoothly.

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

Loan Officer: Kirk Jones

NMLS# 1659981

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Worthington

NMLS# 1563972

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Worthington

NMLS# 1563972

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See all 139,890 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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