Easiest process ever. Incredibly helpful
I found this relatively smooth process, I have never done this before and had no idea what to expect. At times I was overwhelmed but my loan specialist really walked me through and thoroughly answered any questions I had.
It was absolutely wonderful to work with Nick! This is my third time buying a home and first time via email, and let me tell you this was the smoothest, most professional and simply wonderful process of the three!
Crystal, Damien, and Lance did a fantastic job when it came to this whole process.
Website is fairly easy and contains a lot of educational videos in terms of learning about VA home loans and the processes involved.The disclosures provided could be better; if the documents reflected more realistic numbers or are updated to reflect changes, it would be helpful. The importance of accurate paperwork can make or break trust; especially if documents require signatures. The disclosures we received would include 30-year loans when we only wanted 15-year. Once the appraisal was complete, we requested new loan numbers to reflect 100% LTV but may have only received that once, then the future paperwork still showed 97% LTV. The best way to receive accurate pay-offs in a refi/bill consolidation would involve the new lender requesting those numbers and updating disclosures; this did not happen. This part isn't a big deal, but customers should be advised to work with prior lenders as they may have remaining balances. I am up to date on these things but most aren't.In the end, with enough self-advocating, I achieved my goals
Liked the electronic process and “things to do”.
Kyle was a pleasure to work with.
Best VA Loan experience I have ever had.
I wouldn't have my new home without Cody Smith's help. The team bent over backwards to help me out and made it look easy, even when we had problems with the paperwork. Thank you so much!
Nick did a great job from the very first email to closing on my home. This is my second home I have bought with a VA loan but the first with Veterans United and I will never go with another lender for a VA loan. Thank you so much.
Exceeded my expectations! From the beginning till the end of the loan process. Am greatful that I had my COE (certificate of eligibility) in my possesion prior to applying for the loan. Having this document saved a lot of time & money!
All contacts were very professional and informable, thanks.
Everything went extremely smooth and was handled exceptionally well
Excellent service; and very informative.
Treated myself and my wife like real people not just business. Made us feel like they wanted us to get a home and helped us every step of the way. Made the whole process simple, correct, and professional. I am so grateful for veterans united.