Outstanding! Always available for questions and help.
It's always a pleasure working with Veterans United. Unparalleled service that's such a great experience. I can't thank you enough.
Overall I was satisfied with Veterans United. But it was almost impossible to get someone to answer my phone calls. Even with the videos I still felt like I was in the dark. And it was a last minute decision that I received. I needed to be more informed by the people working on my file. Also not everyone is a computer or app expert. Which was frustrating for me. And I was never able to change anything that I thought was wrong in my file, on their app. It had to be done by Veterans United, my capability was limited.
I pray my home owning path crosses with Veterans United again, because as a first time home buyer, the process was easier than everyone tells me. Thanks again VU
Jakes team is all about business. Mr. Bellamy is also very professional and quick to work with. The only thing Jakes team can't do is get rid of the nerves buying a home.
The Veterans United lender staff were very friendly and made the process went smoothly. We got our first home within 30 days. Thank you so much.
The Veterans United team i worked with made buying my first home a breeze! Thank you!
Tim & team are amazing helped me so much I really appreciate everything they have done for me I can't thank them enough
Overall it was a great experience. I know VU has been working with my wife the last few years to help get our credit on track. Without you guys this wouldnt have been possible. Thank you so much. Also I really loved the 2nd relator you set me up with, Shannon. He was amazing to work with and really helped make the process go smooth.
The whole team were exceptional
The team that I had from veterans untied was second to none. From the start to the end of the process they were always there when I had questions or concerns. They really look out for their customers.
The entire team was great throughout the process. I felt like everyone was invested in getting across the finish line and the amount of communication was perfect. I highly encourage every veteran to work with this outstanding team.
The entire team made the process so easy. It went quickly and the team was always quick to respond.
As long as you follow instructions, it’s a super easy process. App is user friendly and super effective during process. Stay on top on your "To Do" list and the experts do most of the work.
Cal has been awesome throughout this entire process. He has kept me up to date with every step and was always able to answer my many questions. The rest of the team were great and were reaching out to me to see if they could help in any way also.
The person we worked with us did not communicate well at all. Did not tell us any expectations of what to happen. Did not get paperwork done until 3 days before closing. It was just a real horrifying experience all the way through.
Response from Veterans United
Hey David,
I'm really sorry to hear this was your experience. Buying a home should feel exciting, not stressful or confusing—and it sounds like we missed the mark on communication and setting expectations throughout the process. That’s on us, and I truly regret that this caused so much frustration for you.
I'd like to dig into this a bit more to understand what happened and see where we dropped the ball. If you’re open to it, our Client Advocate team would really appreciate the chance to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're here Monday through Friday, 9 a.m. to 5 p.m. CST, but you're welcome to reach out anytime.
Just a great experience overall. While buying a home can sometimes be a tough experience, everyone made it super easy!
