Easiest process ever. Incredibly helpful
I found this relatively smooth process, I have never done this before and had no idea what to expect. At times I was overwhelmed but my loan specialist really walked me through and thoroughly answered any questions I had.
Crystal, Damien, and Lance did a fantastic job when it came to this whole process.
Website is fairly easy and contains a lot of educational videos in terms of learning about VA home loans and the processes involved.The disclosures provided could be better; if the documents reflected more realistic numbers or are updated to reflect changes, it would be helpful. The importance of accurate paperwork can make or break trust; especially if documents require signatures. The disclosures we received would include 30-year loans when we only wanted 15-year. Once the appraisal was complete, we requested new loan numbers to reflect 100% LTV but may have only received that once, then the future paperwork still showed 97% LTV. The best way to receive accurate pay-offs in a refi/bill consolidation would involve the new lender requesting those numbers and updating disclosures; this did not happen. This part isn't a big deal, but customers should be advised to work with prior lenders as they may have remaining balances. I am up to date on these things but most aren't.In the end, with enough self-advocating, I achieved my goals
Liked the electronic process and “things to do”.
Kyle was a pleasure to work with.
Best VA Loan experience I have ever had.
Nick did a great job from the very first email to closing on my home. This is my second home I have bought with a VA loan but the first with Veterans United and I will never go with another lender for a VA loan. Thank you so much.
Exceeded my expectations! From the beginning till the end of the loan process. Am greatful that I had my COE (certificate of eligibility) in my possesion prior to applying for the loan. Having this document saved a lot of time & money!
All contacts were very professional and informable, thanks.
Everything went extremely smooth and was handled exceptionally well
Excellent service; and very informative.
Treated myself and my wife like real people not just business. Made us feel like they wanted us to get a home and helped us every step of the way. Made the whole process simple, correct, and professional. I am so grateful for veterans united.