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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

137,783

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
118,796
4
14,978
3
2,220
2
1,013
1
776

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Showing all 941 home purchase loan reviews from Iowa

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5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Magsamen

NMLS# 50787

3.5 out of 5 Stars
Would Recommend

Branch Manager: Nick Schuster

NMLS# 9616

4.5 out of 5 Stars
Would Recommend

Loan Officer: Brian Flanigan

NMLS# 1068745

4 out of 5 Stars
Would Recommend

Loan Officer: Tim Wuest

NMLS# 1009949

5 out of 5 Stars
Would Recommend

We felt we had someone on our side looking out for us during the whole process! Within 40 days, we were in our dream home!

Loan Officer: Jeremy Anderson

NMLS# 1493972

5 out of 5 Stars
Would Recommend
Photo submission from Curtis S.

It was a joy working with them. My family was actually working with another bank at same time trying for the pre-approval so I could put in offers and they got me the pre-approval without invasive questions at that stage that the other company seemed to ask before even considering pre-approval.

Loan Officer: Matthew Etling

NMLS# 902132

3.5 out of 5 Stars
Would Recommend

Shelbi talks too much

Loan Officer: Jose Banuelas

NMLS# 1287239

1.5 out of 5 Stars

Response from Veterans United

We agree that communication is key Richard. If you would like to discuss the issues you had during your loan process please remember that our Client Advocate team is here to help at any point before, during or after your loan closes.

5 out of 5 Stars
Would Recommend

I know that that our 3 specialist are very busy but we did have trouble reaching them sometimes and them returning phone calls. Maybe you guys could set up a service to call in and it just be for simple questions and that the person on your end has access to the person buying information. It would have helped when i had simple questions. Overall highly satisfied with you guys and yall made home buying simply and will recommend yall to anyone in the future and for me buying another home in the future. Thanks again.

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend

After purchasing several homes with various lenders, Veterans United is by far the easiest and thorough, as well as pleasant lender I’ve ever used. I highly recommend them! Their commitment to helping veterans is amazing!

Loan Officer: Jess Vomund

NMLS# 979223

5 out of 5 Stars
Would Recommend

Bought a house in Iowa from California, and I thought for sure it would be a very difficult endeavor. This is the third VA home loan I've done, and turned out to be the easiest by far. After the initial phone call a pre-approval letter was emailed within 5 minutes. Went to Iowa, with pre-approval letter in hand, that simplified the negotiating process a great deal. After finding a house I emailed Kayla Theonen at Veterans United reporting that I had made an offer on a house, and gave her the contact information for the seller's agent. The selling agent told me that she had received an email from Kayla before she got back to her office on the same day. The next day I was emailed a "To Do" list from Veterans United, with an introduction to my loan team and contact info for any questions or problems. Along the way, to do items were preceded with a detailed explanation, what to expect, and contact numbers for questions. There were never any questions unanswered. nor any lag in communications. Updates of the process status were received by phone or email anytime the process progressed. After closing, they didn't just disappear, but offered to maintain open communications. Normally I don't respond to surveys, but in this case their service truly exceeded my expectations and I really feel they would benefit veterans who are pursuing a VA loan.

Loan Officer: Kayla Thoenen

NMLS# 1548073

5 out of 5 Stars
Would Recommend

We would highly recommend Veterans United. Our experience going through them was very pleasant and Tony and his team did a fantastic job making it all go smoothly.

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

Loan Officer: Kirk Jones

NMLS# 1659981

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Worthington

NMLS# 1563972

5 out of 5 Stars
Would Recommend
Larry M

I wouldn't have my new home without Cody Smith's help. The team bent over backwards to help me out and made it look easy, even when we had problems with the paperwork. Thank you so much!

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend

Loan Officer: Tim Langdon

NMLS# 610467

5 out of 5 Stars
Would Recommend

I will never again go to any other lending institution without first going to Veterans United.

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend

Tim and his team were very helpful. They helped us get approved quickly, Sset us up with a very experienced and knowledgable agent locally, making they process very smooth and timely. We would recommend Veterans United Home Loans to any veteran looking to buy a home.

Loan Officer: Tim Wuest

NMLS# 1009949

4.5 out of 5 Stars
Would Recommend

Sr. Production Lead: Bryant Chambly

NMLS# 1037124

5 out of 5 Stars
Would Recommend

Veterans United handled my loan process excellently. I have had 3 other homes and the process was a nightmares. Veterans United took all of the stress out of the paperwork and the overall process. Thank you Veterans United. That you Andrea and Kristin.

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Underwood

NMLS# 398146

5 out of 5 Stars
Would Recommend

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend

Veterans United helped take away the confusion and frustration that can happen when trying to purchase a home. It was a very good experience thanks to a great team of people.

Loan Officer: Kirk Jones

NMLS# 1659981

5 out of 5 Stars
Would Recommend

Loan Officer: Brock Christopher

NMLS# 1726916

3 out of 5 Stars
Would Recommend

Branch Manager: Nick Schuster

NMLS# 9616

3 out of 5 Stars

Loan Officer: Jeremy Anderson

NMLS# 1493972

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

My wife and I were so pleased with the friendly, courteous, and professional VU staff. These folks were with us every step of the way and answered all our questions. We could not have asked for a better group to do business with!

Loan Officer: Damien Shafer

NMLS# 449799

2 out of 5 Stars

Response from Veterans United

Thank you so much for the response Nathan. We want to ensure that other Veterans do not run in to similar issues in the future. We remain available to you if you need.

4 out of 5 Stars

Loan Officer: Ashley Cook

NMLS# 1106948

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See all 137,783 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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