It was such a pleasure working with Jayden and the whole team. Such a great experience.
My team did an amazing job throughout this whole process, they were on top of making sure I was well taken care of and answered any questions I had or cleared up any confusion I ran into. I would highly recommend veterans United to anyone and have already referred them to a coworker that is in the survive. Thank you to each and everyone, I am very pleased with all of their hard work!
They made the process very easy and answered any questions we had in a timely manner.
I pray my home owning path crosses with Veterans United again, because as a first time home buyer, the process was easier than everyone tells me. Thanks again VU
Overall the experience was good and veterans united was very responsive. We are in our new home on time and everything worked out. The online portal is an awesome feature. We would probably use VU again.There are some things that can be improved -We qualified for a military grant in our state. But about halfway through the process was being told by veterans united we couldn't use it due to our locked in interest rate. I ended up reaching out to the state myself and pushing and questioning veterans united - turns out I was correct and we were able to use it. I'm not sure where the disconnect was.We had an appraisal that was passed and clean only for it to be revised by the underwriters after realtors had already been told it was clear. Our loan office pushed back for us - but wasn't getting a response from the underwriter. I asked to request a waiver from the VA but was told no no- we will hear back from the underwriter. A week later no word- and turns out the underwriter was on vacation??! Two weeks later we submitted the waiver and was approved the same day. Seems all that delay and stress could have been avoided.We used a VU realtor because we were told we received a small credit. Turns out that isn't allowed in our state- we should have been told that up front- veterans united did not have accurate information.
The whole team is great! The process is so streamlined and everyone is very pleasant to work with and when I have a questions I get an answer from a real human being in minutes. Don’t know what else I could ask for!
Veterans United is easy to work with and determined to get you into the house of your dreams!
Overall it was a great experience. I know VU has been working with my wife the last few years to help get our credit on track. Without you guys this wouldnt have been possible. Thank you so much. Also I really loved the 2nd relator you set me up with, Shannon. He was amazing to work with and really helped make the process go smooth.
It was ridiculously easy and fast. Everyone on the team was fantastic and helped more than I could have asked for.
Overall solid. Had a better time with the buying agent vs the selling agent but .500 isn’t bad.
Agent was always gone. I would email, she would never answer and when I asked why she said rudely, "I can have time off you know".
Response from Veterans United
Hi Frank,
I’m sorry to hear about your experience. Not being able to get timely responses when you need answers during the loan process is frustrating, and it’s even harder when the interaction leaves you feeling dismissed. That’s not the kind of support we want veterans and their families to experience here.
I’d like my team to learn more about what happened so your concerns can be fully heard. If you’re open to sharing, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. CST, Monday through Friday.
Great communications, without pushing through this entire process of buying a home.
Thank you for making the process so easy and smooth.
Such a great team to work with. They did so much and I'm so appreciative for everything they did.
Just a great experience overall. While buying a home can sometimes be a tough experience, everyone made it super easy!
Having so many different people to work with was rather confusing to work through.
There are no words to express our gratitude to VU. I had given up hope of owning at my age. VU not only found us a home...we have a NEW home exceeded all our expectations. If you dont believe me, I will send you the pictures! VU also partnered seamlessly with local realtor. She had worked with Will before.
She had good things to say at the beginning, so I knew he was legit 😉
It was so easy to complete the loan application and forms on line. Someone was there from the first step to the last to answer any questions. I would highly recommend
Veterans United!
