Veterans United is simply the best! Fantastic customer service and relationships built with clients! Couldn’t be more pleased!
I pray my home owning path crosses with Veterans United again, because as a first time home buyer, the process was easier than everyone tells me. Thanks again VU
The team was fantastic to work with. They made the home buying process so smooth and less stressful!
Everyone throughout the process that was apart of my team was very responsive and very helpful and patient with me even tho it was my first home purchase and made it a good experience!
Everyone I worked with was amazing and helped me, and relayed information every step of the way. Very happy with the whole team
Overall it was a great experience. I know VU has been working with my wife the last few years to help get our credit on track. Without you guys this wouldnt have been possible. Thank you so much. Also I really loved the 2nd relator you set me up with, Shannon. He was amazing to work with and really helped make the process go smooth.
They made the process almost too easy! I was stressed out over nothing!
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Great job! Always concerned about our situation, easy to work with. The overall process to verify our income and retirement was overboard, but Brett, Richmond and Noelle were fantastic!
Chinda is amazing send more veterans to her!
Just a great experience overall. While buying a home can sometimes be a tough experience, everyone made it super easy!
Was very satisfied, whenever I called I either got one of the people working my loan, or a promt call back. All my my questions were answered and the process was east.
Little to no contact. Confusing process. Changing requirements.
Response from Veterans United
Hi Robert,
I’m really sorry to hear that communication felt lacking and the process came across as confusing. That’s not the experience we aim to provide—especially when navigating something as important as a home loan. If requirements were changing without clear explanation, I can only imagine how frustrating that must’ve been.
I'd really like for my team to have the chance to dig into what happened so we can learn from it and do better moving forward. When you're ready, our Client Advocate team is here to listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST, but please don’t hesitate to reach out anytime.
Cal saved us from having a bad VU experience. When he stepped in, the process went very smooth and we felt very fortunate to have worked with him.
