We felt we had someone on our side looking out for us during the whole process! Within 40 days, we were in our dream home!
It was a joy working with them. My family was actually working with another bank at same time trying for the pre-approval so I could put in offers and they got me the pre-approval without invasive questions at that stage that the other company seemed to ask before even considering pre-approval.
Shelbi talks too much
Response from Veterans United
We agree that communication is key Richard. If you would like to discuss the issues you had during your loan process please remember that our Client Advocate team is here to help at any point before, during or after your loan closes.
I know that that our 3 specialist are very busy but we did have trouble reaching them sometimes and them returning phone calls. Maybe you guys could set up a service to call in and it just be for simple questions and that the person on your end has access to the person buying information. It would have helped when i had simple questions. Overall highly satisfied with you guys and yall made home buying simply and will recommend yall to anyone in the future and for me buying another home in the future. Thanks again.
After purchasing several homes with various lenders, Veterans United is by far the easiest and thorough, as well as pleasant lender I’ve ever used. I highly recommend them! Their commitment to helping veterans is amazing!
Bought a house in Iowa from California, and I thought for sure it would be a very difficult endeavor. This is the third VA home loan I've done, and turned out to be the easiest by far. After the initial phone call a pre-approval letter was emailed within 5 minutes. Went to Iowa, with pre-approval letter in hand, that simplified the negotiating process a great deal. After finding a house I emailed Kayla Theonen at Veterans United reporting that I had made an offer on a house, and gave her the contact information for the seller's agent. The selling agent told me that she had received an email from Kayla before she got back to her office on the same day. The next day I was emailed a "To Do" list from Veterans United, with an introduction to my loan team and contact info for any questions or problems. Along the way, to do items were preceded with a detailed explanation, what to expect, and contact numbers for questions. There were never any questions unanswered. nor any lag in communications. Updates of the process status were received by phone or email anytime the process progressed. After closing, they didn't just disappear, but offered to maintain open communications. Normally I don't respond to surveys, but in this case their service truly exceeded my expectations and I really feel they would benefit veterans who are pursuing a VA loan.
We would highly recommend Veterans United. Our experience going through them was very pleasant and Tony and his team did a fantastic job making it all go smoothly.
I will never again go to any other lending institution without first going to Veterans United.
Tim and his team were very helpful. They helped us get approved quickly, Sset us up with a very experienced and knowledgable agent locally, making they process very smooth and timely. We would recommend Veterans United Home Loans to any veteran looking to buy a home.
Veterans United handled my loan process excellently. I have had 3 other homes and the process was a nightmares. Veterans United took all of the stress out of the paperwork and the overall process. Thank you Veterans United. That you Andrea and Kristin.
Veterans United helped take away the confusion and frustration that can happen when trying to purchase a home. It was a very good experience thanks to a great team of people.
My wife and I were so pleased with the friendly, courteous, and professional VU staff. These folks were with us every step of the way and answered all our questions. We could not have asked for a better group to do business with!
Response from Veterans United
Thank you so much for the response Nathan. We want to ensure that other Veterans do not run in to similar issues in the future. We remain available to you if you need.