We had our original lender fall through just a week before closing. We had previously gotten pre-approved through VU, so my realtor suggested reaching out to them again as a last-ditch effort. We worked with Don Smith's team, and they were outstanding! They even price-matched the previous lender's interest rate with no out-of-pocket costs to us. They were able to close our manufactured home in just 16 days! They were professional, easy to get a hold of, communicated well, and just fast overall. They took each new hurdle in stride and really fought for us. When it comes to Don's team, I would choose to work with them time and time again. Without them, we wouldn't have our house now.
Very helpful and understanding, overall great experience.
Underwriting had us go through what felt like a lot of unnecessary steps to prove our worthiness for the loan despite multiple pre-approvals at different dollar amounts.
We did not appreciate how things were handled on this loan. Edward kept taking days off to sign, made him look unreliable because VU kept saying oh we're going sign this day, nope this day, nope this day. Nick never called Edward, and this was his loan. Always called his wife so his wife could pass the bad news on. And yes, I understand " Nick has a family too" as what he said to me regarding the survey. I asked Nick to call Edward, but never did. That really says something about that person. Awful experience!!!!
Response from Veterans United
Hi Edward,
Thank you for sharing your feedback. I'm sorry to hear your experience was so frustrating. I understand how disappointing it must have been to deal with changing signing dates and to feel that communication wasn't handled the way you expected. That's not the experience we want anyone to have.
I'd like the opportunity to learn more about what happened. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Veterans United is very professional and knowledgeable. I would recommend any and all of my friends and family to them.
Maybe this is more of the realtor's responsibility, but it would have been nice if someone would have advised us that the seller might leave all their Airbnb furniture and artwork in the house. Then we could have requested for it to be removed instead of allowing them to leave stained and burnt furniture, and weird artwork. I think what happened was the seller decided to leave all their Airbnb junk when we requested a $5000 credit back for maintenance fees. Kind of like "well if I'm giving you a $5000 credit back then you can also deal with all this junk" which I just think was highly unprofessional.
Overall my experience was great. Having VU on my side made home buying as easy and stress free as you can get. Excellent communication from all team members and very personable. 10/10!
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They took great care of us. The process was actually quite simple everyone was delightful to work with.
Danielle Genz was great to work with through out this process. She was very helpful and patient with questions. She worked diligently to make some changes to our loan a little late in the game. Her mark is easily a 10 and I would recommend her to others. Luckily we found that she serviced the area, and was able to switch to her.The general experience prior to her and when I applied roughly 5 years ago was borderline harassing behaviors. I will return calls on my own time. Leaving a voice mail suffices, over calling numerous times, texting, and emailing (spamming across all methods). I understand it’s a business but it is excessive. This actually drove me away from VU the first time I applied years ago. Danielle made this process very smooth and much more enjoyable.
The experience was outstanding. Everyone on the team worked fast, and had very good communication. I’ve worked with veterans United in the past and made the poor decision to move away from veterans United. I was fortunate enough to be able to work my way back and will be staying with veterans United through the duration of my contract. Working with Danielle made it easy, comfortable, and fun. Danielle constantly kept me in the loop, gave me the best options, and helped me when I was confused.
I would highly recommend Veterans United and helping you finance your dream home. Shawn and her team Went above and beyond in assisting us in purchasing our home. It's been and exhausting 14 months journey but in the end they were there to help to help we appreciate everyone at veterans United thank you everyone for your assistance the Oberst's
Everyone was very helpful, especially Dawn, with whom we worked the most! Thank you!
VU has always taken great care of me and made my home buying experience. Look forward to working with them again.
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Eric Johnson and his team have always been great. Love them
Danielle is top tier in every aspect. She helped throughout the entire process. Timely responses, thorough feedback, and cared about our overall interest.
Derek and his team are amazing.And I would recommend them to anyone, and everyone
I had a great team. Matt went above and beyond getting my family in the new home. 20 out of 10 stars. The whole team was transparent with the whole process.
Veterans United was very easy to work with. JB did an amazing job taking care of my wife and I. We will definitely recommend Veterans United to our fellow veterans and use them in any future home purchases. Thanks again!
This has been the most scariest adventure but in the end it has been the best journey we’ve had in a long time. So greatful for everything you’ve done to help us complete this part of our lives!!! Bravo to veterans United for the completion of this.
We are more than happy for the opportunity to have dealt with all you folks!!!
Thank You all for everything you’ve done for us and being so supportive and professional!!
Sam and her team went above and beyond the call of duty! THANK YOU!!!
