Outstanding Staff and always made us feel welcome.
This was my second time going through Veterans United Home Loans and they always go above and beyond to help us. Just communicate with them when issues arise and they will help you with anything that is within their abilities.
This is the place you want to be if you are purchasing a home. I am sure that Veterans United has many qualified people, but my Loan Specialist is the best. Ask for Mystle Schellhorn, she will get you through the process in a very professional and friendly way. Mystle has been dealing with me and my struggles, but does not give up on helping out. She knows who to partner with such as Jimmie Drapier as an underwriter, and he is excellent. Mystle Schellhorn has become a friend to my wife and I due to the fact she knows her business, and she cares for her clients.
Veterans United Home Loans helped make our home buying process very pleasurable even though this was not our first VA Loan. Our first VA loan experience was not as great as it was through Veterans United Home Loans. If your looking for a company to go above and beyond to help you with your loan process than this is the right place! Awesome experience by far!
Both team members took vacation the same week. Left just a clerk to handle questions. Additionally, twice I left messages with Lori asking her to call me. Never heard back.
Thank you.
This is the second time I've gone through veterans united. Both times it seems to be streamlined and a very quick process compared to the other loan companies I've used. Your always in the know and never left in the dark during the whole process and the loan teams are always quick to respond to any questions.
Ask for Danielle Genz!
From the very start of the process, we knew we had the best team to get us thru.
Great team work, very knowledgeable, always willing to help.
The entire process was easy and smooth and fast. The online interface is extremely user friendly!
I could not recommend more highly the staff of Veterans United. They overcame every obstacle and did it with positive attitudes. So glad God directed us to their doorstep.Do not shop any further as they are the company you need and want.
Out of all the decision you will need to make in buying a home, this is a no brainer! Outstanding team that achieved outstanding results! I could be happier!!!
I can't recommend Veterans' United Home Loans. We received pre-approval for our loan and started building our home 9 months ago. Veterans' United delayed our closing date twice on the same week were supposed to be closing. As a result, we had to reschedule movers and appliance deliveries twice. We were stuck having to reassemble furniture and unpack as we have 3 small children. Both delays were caused by Veterans' United and they were not the least bit apologetic. When we were finally able to move into our home we met our neighbors who also secured their loan with Veterans' United. They had the exact same experience and their closing date was also postponed twice. For a company that is supposed to support veterans and their families, they showed me they could care less about their clients.
Response from Veterans United
We appreciate what you've shared with us Robert. Financing a home while it is being built can lead to some unforeseen delays. We do our best to set the proper expectations and to communicate any and all changes with our Veterans. We'd like to know more about your personal experience so we can look for areas to improve. Please reach out to our Client Advocate team to discuss how we can improve.
