Rick and his team at Veterans United did a fantastic job of keeping our purchase moving forward from pre approval to close of escrow. Very responsive and helpful every step of the way. Great team, great job!
Veterans United is very professional and knowledgeable. I would recommend any and all of my friends and family to them.
Working with Danielle at Veterans United was an absolutely fantastic experience. Her professionalism, knowledge, and genuine dedication made the entire home loan process smooth and stress-free. She was always available to answer our questions, kept us informed every step of the way, and consistently went above and beyond to ensure we felt confident and supported. We couldn't have asked for a better guide on our home-buying journey. We wholeheartedly recommend Danielle to any veteran looking for an expert and caring loan officer.
Our experience with Veterans United was 5 stars from pre-approval to final signing. They assigned us specialists for every part of the home buying process that made everything seem so effortless.
Josh Schultz is the absolute best, I wouldn’t have wanted anybody else to help me buy my first or any other home for as a matter of fact.
I would highly recommend Veterans United and helping you finance your dream home. Shawn and her team Went above and beyond in assisting us in purchasing our home. It's been and exhausting 14 months journey but in the end they were there to help to help we appreciate everyone at veterans United thank you everyone for your assistance the Oberst's
The staff, especially Todd and Rachel were fantastic. The made things easy and we felt comfortable through the whole process. They treated us like family!
Josh and team were outstanding! They made the buying process incredibly simple, and facilitated a very quick close.
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The entire team were amazing. Always got back to me right away when I had a question and kept me up to date on process and interest changes. I would highly recommend.
Very up front about everything. They were like setting the cruise control on your car, just sit back and enjoy the ride.
Veterans United was very easy to work with. JB did an amazing job taking care of my wife and I. We will definitely recommend Veterans United to our fellow veterans and use them in any future home purchases. Thanks again!
The entire loan process was made easier with our loan because of the knowledge and professionalism of the entire team. Would highly recommend Veterans United for VA loans.
Jacob spoke with an extremely high rate of speed, spoke in circles and was way overly smelling commission breath. Never called me to go over the initial closing disclosure, never called me to go over the final closing disclosure. Was sending emails trying to move closing up into the end of August saying “the customers want to move over the long weekend” and get the deal closed before the month end. I sold cars for a decade, this dude belongs in that line of work.
Response from Veterans United
Hi Adam,
I’m really sorry to hear that your experience left you feeling rushed and pressured instead of supported. Having clear, timely conversations about your closing disclosure is an important part of the process, and I regret that you didn’t get that from us. The last thing I want is for a borrower to feel like they’re being “sold to” rather than guided through such a meaningful purchase.
I’d like my advocates to learn more about what happened so your concerns are fully heard. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if messages come in after hours.
