They are patient with my work schedule when I haven’t been able to return documents right away. They allow for other options. I appreciate the VU website where I am able to load documents and they can review them later.
Good, sincere organizations are hard to find in todays world. These guys are it. I am an office manager and I have assembled an all star team. These guys rival it. I am very critical of other customer service organizations but I have nothing but positive things to say about Kim and her team.
The process was very easy to understand and their customer support is the best I have ever experienced!
Veterans United referred us to their Light House program which helped us repair our credit. We were then able to be pre qualified without any problem. Everyone we worked with was extremely professional and communicated with us through every phase of the process. In the future, we will look to them FIRST for our mortgage needs.
Made things so easy.
great job and friendly
The entire staff was very friendly and understanding. We had a slight issue with probate that they felt just as bad as I did but guided me through to a solution.
Very easy to work with and always there to answer questions.
My loan officer very quick to respond to my every question:
Several delays put our Refi Closing well past the Dec 30, 2016, balloon payment deadline. We started the process in April of 2016, & in earnest, Oct 2016. The penalty for missing the balloon was $27,000, creating immeasurable stress! The Estate holding the escrow was willing to waive the fine, despite the delay.
I am very pleased enjoyed working with Luke and Veronica she was always their for me I appreciated all of her help she was Great to work with all ways their Thank you Veronica and Luke
My only issue, and the reason this was not a 10, was the sign off procedure and some confusion with the title company and Notary
Very informative and kept me up to date throughout the process. Also the staff was very friendly.
This is my 2nd time using Veterans United and Danielle Genz and both times where very smooth . Everything went perfect.