Skip to Content

Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

104,158

Total Customer Reviews

97.7%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
88,979
4
11,951
3
1,819
2
809
1
600

Filters by recency
Filters by state
Filters by branch of service
Filters by type of loan

Showing all 115 refinance loan reviews from Idaho

Clear Filters

5 out of 5 Stars
Would Recommend

They are patient with my work schedule when I haven’t been able to return documents right away. They allow for other options. I appreciate the VU website where I am able to load documents and they can review them later.

Loan Officer: Ben Long

NMLS# 1099960

4.5 out of 5 Stars
Would Recommend

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars
Would Recommend

Good, sincere organizations are hard to find in todays world. These guys are it. I am an office manager and I have assembled an all star team. These guys rival it. I am very critical of other customer service organizations but I have nothing but positive things to say about Kim and her team.

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Perfect

Loan Officer: Damien Shafer

NMLS# 449799

5 out of 5 Stars
Would Recommend

The process was very easy to understand and their customer support is the best I have ever experienced!

Loan Officer: Shannon Cantoni

NMLS# 1078335

5 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

4 out of 5 Stars
Would Recommend

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Genz

NMLS# 400570

4.5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Veterans United referred us to their Light House program which helped us repair our credit. We were then able to be pre qualified without any problem. Everyone we worked with was extremely professional and communicated with us through every phase of the process. In the future, we will look to them FIRST for our mortgage needs.

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend

Made things so easy.

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

great job and friendly

Loan Officer: Brittany Gladish

NMLS# 1072202

4 out of 5 Stars
Would Recommend

Loan Officer: Nick Holman

NMLS# 1052289

4.5 out of 5 Stars
Would Recommend

The entire staff was very friendly and understanding. We had a slight issue with probate that they felt just as bad as I did but guided me through to a solution.

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Very easy to work with and always there to answer questions.

Loan Officer: Ben Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

My loan officer very quick to respond to my every question:

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Loan Officer: Gerrit Hane

NMLS# 1002285

4 out of 5 Stars
Would Recommend

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

Loan Officer: Amber Brown

NMLS# 1137822

3 out of 5 Stars

Several delays put our Refi Closing well past the Dec 30, 2016, balloon payment deadline. We started the process in April of 2016, & in earnest, Oct 2016. The penalty for missing the balloon was $27,000, creating immeasurable stress! The Estate holding the escrow was willing to waive the fine, despite the delay.

Loan Officer: Chris Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend

I am very pleased enjoyed working with Luke and Veronica she was always their for me I appreciated all of her help she was Great to work with all ways their Thank you Veronica and Luke

Loan Officer: Luke Thurman

NMLS# 916543

4.5 out of 5 Stars
Would Recommend

My only issue, and the reason this was not a 10, was the sign off procedure and some confusion with the title company and Notary

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend

Very informative and kept me up to date throughout the process. Also the staff was very friendly.

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

This is my 2nd time using Veterans United and Danielle Genz and both times where very smooth . Everything went perfect.

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

Loan Officer: Zac Fitzgerald

NMLS# 311880

4.5 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Loan Officer: Jon McCarty

NMLS# 35060

Start your journey today!

Let’s Go!

See all 104,158 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

More Reviews

See more Veterans United Home Loans reviews from across the web:

Send Your Feedback

We want to hear about your experience with Veterans United!

Now It’s Your Turn!

Join the ranks of these proud Veterans United Homeowners, and make your homebuying dreams a reality.

See if I’m Eligible!

Back to Top

Speak with a Home Loan Specialist today
Representatives Available 24/7 to Better Serve Troops Overseas
A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.