When it came down to it. Chase and the team got it done. Despite the unusual challenges I brought to the table. Gratefully appreciate their hard work. I can think of no better support I could of had.
Tim and Kenny (others) were available past normal working hours. They dealt with each hurdle in a deliberate and efficient manner. They were always courteous and patient with us.
Andy Harris was outstanding and walked us through the entire process!
Robert Keeley was also very good. He was very patient with all of the communications and all of the checklist processes. His was diligent in making sure all my information got to the underwriters and helped me understand exactly what they were asking of me. I am thankful for my whole team, to include Laura who stepped in and kept the process moving seamlessly when needed. I never felt like anyone dropped the ball or forgot about me. It truly was a person-centric experience and I look forward with working with the same team when it comes to buying my dream home.
Malachi is a top notch professional, enjoyed working with him would definitely refer
Give this man and his team a raise for how well they handled our case
The team that I worked with was awesome. Very communicative, clear, and quick. Would HIGHLY recommend.
Veterans United is unparalleled for home buying. I don't think other companies that say that are VA-backed can do what the people at VU can do. The process was well-detailed. The team I had went above and beyond to help me get my first home and become a homeowner.
It was obvious why they do more volume than their several successive competitors combined. It was very smooth, they got me an amazing rate, and helped with a property that others thought was impossible to acquire.
Nathan Jackson was great I'm not good with a smartphone and he helped me through it when I called him he would call back quickly made me relax when I got frustrated talked me through the whole process I'm very grateful for all he did for me
Response from Veterans United
Hi Steven,
I’m so glad to hear Nathan was able to make the process easier for you. It sounds like he provided the kind of patience and support we always want our borrowers to feel, especially when things get frustrating or overwhelming. Knowing that he helped you feel relaxed and cared for means a lot.
Thanks for sharing your experience and for giving us the chance to be part of your journey. I’ll make sure Nathan sees your kind words.
Home buying process was straight forward
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Great experience. Everyone was very helpful.
We were in dire straights, our home had mold and I am disabled from Iraq. We turned to an internet search and we found Veteran's United. We went from a hotel to air bnb, but the team was there with us throughout the wait. Their kind words kept me sane, and my mind at ease. They never said we can't or anything negative to us. Sometimes I thought they were Superheroes. I will sing their praises, and HIGHLY RECOMMEND them to all my Veteran friends, and once again for me and my wife Katrina, and daughter Peyton thanks for our GREAT home and new lease on life. SSG(R) Rico Rawls
I had an amazing team. They truly went above and beyond to ensure I got the loan I needed for the home of my dreams with terms that were acceptable. I highly recommend them and plan to be using them again in the future.
VU was really great to work with. From the first call to closing, everyone at VU was helpful. As first time homebuyers, we had no idea what we were doing. Everyone we worked with at VU was patient, informative, and proactive. And we got a great rate!
