The entire Team was great to work with! They were very knowledgeable and always willing to answer any question I had! Great experience working with Chance and his Team for the second time!
Nick made me feel so safe going through this process. I have trust issues and I can be pretty pessimistic about things, but Nick was wonderful in explaining everything to me, giving me updates on the process at every stage. He really listened to my concerns and focused on allaying them. He was also very proactive preemptive, bringing up questions that I had but hadn’t been able to formulate and verbalize yet. He was kind and approachable without being the overly enthusiastic, over bearing “salesman” type. I could let my guard down.
My experience with Veteran's United started out great, however, by the time that I reached closing I was within a hair's breadth of walking away to find another lender. The communication with Britany went downhill and it started when I was trying to submit the FSBO contract. I accidentally had sent it to a family member instead of Britany, of which the mistake was not caught until a few days later, however, it could have been caught sooner if Britany had followed through on calling me when she was supposed to therefore this caused my interest rate to be pushed out an entire week because Britany had gone out of town. I had sent several emails requesting that Britany contact me for various things in regarding the loan, however, I never received a call from her directly. Rather I would receive a random call from the concierge or her 2nd; if that even happened. To wrap things up, there was no conversation to go over the closing paperwork. Documents would just be sent to me via the portal with zero explanation. One of these being for me to sign declining the Energy Efficiency funds. There was no communication with me as to why I had been declined and it was not until I actually got Britany on the phone and she did some digging that I actually could qualify for EEM, and just needed to send additional documents on what I was going to be having done. Even to this end, there was no follow-up on the amount that I would be approved for and I did not know what that was until I went to closing. As for the closing documents, the first time I had received them my middle name had been misspelled, to which I had caught the night prior and told the office. A corrected version was sent to me to be signed, however, this corrected version did not make it to the title agency which caused me to go back to have the paperwork re-signed. There was zero communication on my needing to go to closing with a check or cash to pay my end of the closing costs. Granted this partially falls on me for not having read the documents fully, however, the VU is not blameless as there typically is a conversation between the lender and their client to ensure there are no discrepancies prior to going to closing.Overall, I would not recommend Veteran's United which is sad as this is the lender that helped a family member with buying their home and they had the exact opposite experience. I would re-think the business model and remove the redundant positions. There does not need to be 3+ people reaching out for one loan. If there is a member out, then the loan officer should be reaching out, not another stranger.
Josie was very helpful at explaining everything throughout the process all the way until closing. She was always responsive and worked fast through really difficult and tight deadlines to make closing as fast as possible.
The day of closing it seemed like no one knew what had to be done still or needed. Was asked to send invoices of things I personally did a couple of times. The issue was wood for drainage that needed to be cut. No one said anything I would of cut that wood if told. But it was part of the repairs outlined that was sent for the fix. Other than that it was a pleasant experience. Eric and Courtney did a great job.
This team was phenomenal, never once did I have a question go unanswered or a call that wasn’t responded to in a timely manner. Would recommend to any veteran
Veterans United is unparalleled for home buying. I don't think other companies that say that are VA-backed can do what the people at VU can do. The process was well-detailed. The team I had went above and beyond to help me get my first home and become a homeowner.
The people were nice and easy to work with and everything was easy to submit. The initial loan I was offered had several thousand dollars of fees that other companies wouldn’t have charged. I had to get a competing loan offer to get these waved. When the time came to close I was blindsided by costs far higher than what was given to me in earlier estimates. I expected the information given to me to be accurate but instead I almost couldn’t afford to close. I was given a credit by the seller to fix some of the issues with the townhome I bought but none of that money is left after closing. I expected my agent to give me accurate information to make informed decisions and plan my budget accordingly. This did not happen. I have already talked one of my friends into walking away from veterans United.
Everything went well . I felt secure that I had a team of people working this. I now have the keys to my own home.
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I can’t say enough good things about Veterans United. Ken and his entire team made the process of buying my first home incredibly easy from start to finish. They were always there to answer questions, keep me informed, and help me through every step of the process.I’m incredibly grateful and thankful for everything they did to help make becoming a homeowner a reality. I truly appreciate Ken and his team and would absolutely recommend Veterans United to anyone looking to buy a home. I wouldn’t hesitate to use them again in the future.Thank you for helping me get into my first home!
Samantha, Kyle, Nacim, and Rubia this team was great from the beginning to end. You all answered my questions and were quick to responded to my calls, text and emails. Samantha was awesome and straightforward with the process. The babies love the gift....thank you!
Biggest issue I had was the initial tittle estimate. Would have rather expected I higher estimate so that when the actual amount was finalized it’s not as big of a big between the cost. But overall very wonderful experience!
We were in dire straights, our home had mold and I am disabled from Iraq. We turned to an internet search and we found Veteran's United. We went from a hotel to air bnb, but the team was there with us throughout the wait. Their kind words kept me sane, and my mind at ease. They never said we can't or anything negative to us. Sometimes I thought they were Superheroes. I will sing their praises, and HIGHLY RECOMMEND them to all my Veteran friends, and once again for me and my wife Katrina, and daughter Peyton thanks for our GREAT home and new lease on life. SSG(R) Rico Rawls
Helpful, Knowledgeable, Kind,Understanding
