Levi and Markita were wonderful to work with, they took great care of my client!
Nick made me feel so safe going through this process. I have trust issues and I can be pretty pessimistic about things, but Nick was wonderful in explaining everything to me, giving me updates on the process at every stage. He really listened to my concerns and focused on allaying them. He was also very proactive preemptive, bringing up questions that I had but hadn’t been able to formulate and verbalize yet. He was kind and approachable without being the overly enthusiastic, over bearing “salesman” type. I could let my guard down.
I just don’t know if I could have done it without VU . The entire process from a. To z The team helped me every step and follow-up . I am enjoying my Senior life . In my own Home. Unbelievable thank you.
Awesome to work with!
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Our VA team was outstanding. Everyone was so kind, knowledge, efficient, and more than helpful. Because of this amazing team the whole process was less stressful and easier to navigate.
Veterans United is unparalleled for home buying. I don't think other companies that say that are VA-backed can do what the people at VU can do. The process was well-detailed. The team I had went above and beyond to help me get my first home and become a homeowner.
We had the best first home buying experience with Holly. She was very knowledgeable and attentive to every question we had. Holly went above and beyond. We couldn’t have asked for a better experience!
You guys had my back throughout the whole process. I really felt like you had my best interests in your sights. It's my turn to say Thank You For Your Service!
Jon and the Team really helped me every step of the way! Sometimes I feel when doing big purchases people want you to know “everything” but Jon and the team were always happy to help and explain everything to me! I never felt judged or mistreated by the team! Definitely continuing my journey with MYVU!
The entire effort of the team, especially Taylor and Mark, was stupendous! At every task or question I had, they were immediately responsive throughout every phase.
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Clear and consistent communication between the entire team. Easy to use app. Responses during normal business hours showed good work life balance for the team, while they were good at answering things towards the end of the day
We were in dire straights, our home had mold and I am disabled from Iraq. We turned to an internet search and we found Veteran's United. We went from a hotel to air bnb, but the team was there with us throughout the wait. Their kind words kept me sane, and my mind at ease. They never said we can't or anything negative to us. Sometimes I thought they were Superheroes. I will sing their praises, and HIGHLY RECOMMEND them to all my Veteran friends, and once again for me and my wife Katrina, and daughter Peyton thanks for our GREAT home and new lease on life. SSG(R) Rico Rawls
The entire Team was great to work with! They were very knowledgeable and always willing to answer any question I had! Great experience working with Chance and his Team for the second time!
My experience with Veteran's United started out great, however, by the time that I reached closing I was within a hair's breadth of walking away to find another lender. The communication with Britany went downhill and it started when I was trying to submit the FSBO contract. I accidentally had sent it to a family member instead of Britany, of which the mistake was not caught until a few days later, however, it could have been caught sooner if Britany had followed through on calling me when she was supposed to therefore this caused my interest rate to be pushed out an entire week because Britany had gone out of town. I had sent several emails requesting that Britany contact me for various things in regarding the loan, however, I never received a call from her directly. Rather I would receive a random call from the concierge or her 2nd; if that even happened. To wrap things up, there was no conversation to go over the closing paperwork. Documents would just be sent to me via the portal with zero explanation. One of these being for me to sign declining the Energy Efficiency funds. There was no communication with me as to why I had been declined and it was not until I actually got Britany on the phone and she did some digging that I actually could qualify for EEM, and just needed to send additional documents on what I was going to be having done. Even to this end, there was no follow-up on the amount that I would be approved for and I did not know what that was until I went to closing. As for the closing documents, the first time I had received them my middle name had been misspelled, to which I had caught the night prior and told the office. A corrected version was sent to me to be signed, however, this corrected version did not make it to the title agency which caused me to go back to have the paperwork re-signed. There was zero communication on my needing to go to closing with a check or cash to pay my end of the closing costs. Granted this partially falls on me for not having read the documents fully, however, the VU is not blameless as there typically is a conversation between the lender and their client to ensure there are no discrepancies prior to going to closing.Overall, I would not recommend Veteran's United which is sad as this is the lender that helped a family member with buying their home and they had the exact opposite experience. I would re-think the business model and remove the redundant positions. There does not need to be 3+ people reaching out for one loan. If there is a member out, then the loan officer should be reaching out, not another stranger.
Response from Veterans United
Hi Danielle,
I'm sorry to hear that what started as a positive experience became so frustrating. Buying a home is a big milestone, and the last thing you should feel is left in the dark about important details along the way. I can understand how discouraging it must have been to struggle with communication and face unexpected challenges so close to closing. I appreciate you taking the time to share your experience, especially the concerns surrounding the EEM funds and closing documents. I know this wasn't the experience you had hoped for, and I'd really appreciate the chance to learn more about what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
