Nick made me feel so safe going through this process. I have trust issues and I can be pretty pessimistic about things, but Nick was wonderful in explaining everything to me, giving me updates on the process at every stage. He really listened to my concerns and focused on allaying them. He was also very proactive preemptive, bringing up questions that I had but hadn’t been able to formulate and verbalize yet. He was kind and approachable without being the overly enthusiastic, over bearing “salesman” type. I could let my guard down.
Andy was excellent, he answered my questions promptly and guided me through the entire loan process.
In the beginning it was nice. But then we had a whole “team” jumping in and out communicating different things and it seemed like they were not communicating amongst themselves well. We got handed off to a new agent towards the end of our home buying and I ended up reaching out to her on multiple occasions to answer her questions which she would then reiterate in an email or a text whether that be a day or two later like we never talked or immediately after our phone call. After her we got handed back to our first agent who changed our closing estimate the day before closing which resulted in me driving over an hour away to our bank and then an hour back whilst trying to make it before the law office closed. Which I now know that they had to sign off on that amount well prior to the closing date and just neglected to properly inform me.
Response from Veterans United
Hi Madison,
Thank you for sharing this. I’m glad things started off on a positive note, but I’m really sorry for how frustrating the rest of the experience became. Being passed between multiple team members and receiving inconsistent communication can make the process feel disorganized and stressful.
I can understand how frustrating it must have been to repeat information and then see it not reflected or followed through. On top of that, having your closing estimate change the day before closing and needing to make a last-minute trip like that is a significant inconvenience. You should have had clear, timely information well before that point.
This isn’t the level of coordination or communication you should expect, and I appreciate you bringing it to our attention. I’d really like the opportunity to look into what happened and better understand your experience.
If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
I’ve never bought a home before and Jeff and his team made it extremely easy, constant communication and answering every question I had.
The process was seamless
My loan team was excellence , there are no better people than my loan team, from start to finish and they are still working with me to make sure that I can afford this beautiful condo…
Veterans United is unparalleled for home buying. I don't think other companies that say that are VA-backed can do what the people at VU can do. The process was well-detailed. The team I had went above and beyond to help me get my first home and become a homeowner.
Zack and Mellisa at Veterans United were great. Our realtor, Jennifer Forbes was outstanding. We would like to thank each and everyone for the outstanding service.
Daren and his team were amazing. They responded quickly and acted quickly.
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simple to go through, I’ve been through the mortgage process before and think this was very easy. I liked that when forms were needed, I got a message online and submitted when I had time.
Vet United team was great. They had tons of knowledge on buying a home and were super helpful. .
We were in dire straights, our home had mold and I am disabled from Iraq. We turned to an internet search and we found Veteran's United. We went from a hotel to air bnb, but the team was there with us throughout the wait. Their kind words kept me sane, and my mind at ease. They never said we can't or anything negative to us. Sometimes I thought they were Superheroes. I will sing their praises, and HIGHLY RECOMMEND them to all my Veteran friends, and once again for me and my wife Katrina, and daughter Peyton thanks for our GREAT home and new lease on life. SSG(R) Rico Rawls
They were great at what they did. They were honest and direct. They answered any questions we had and worked WAYYY quicker than what we initially expected.
Johnny was great! He was extremely informative, responsive, and kept me moving in the right direction. Good guy all-around and a total professional.
My team was amazing and helped me through every little detail and question I had!
Best ever
While we had some rollercoasters with the original loan, we chose to refi with VU for an easier streamline process. And it was. Easier than I expected. We’re not sure how the numbers worked for the higher loan totals when some was to be waived because it’s a current account but sure the real loan amount will be reflected when the final is fine as our loan agent explained how it goes.
