Nick made me feel so safe going through this process. I have trust issues and I can be pretty pessimistic about things, but Nick was wonderful in explaining everything to me, giving me updates on the process at every stage. He really listened to my concerns and focused on allaying them. He was also very proactive preemptive, bringing up questions that I had but hadn’t been able to formulate and verbalize yet. He was kind and approachable without being the overly enthusiastic, over bearing “salesman” type. I could let my guard down.
I have used this mortgage broker before. The first time it was a dream and I truly enjoyed my experience. The second time, however, was a complete headache and very stressful situation. I understand the issues come up during buying a house, totally understandable. It was extremely difficult though to get answers or even get a response in general in a timely manner. If I did get a response, it was rather vague or didn’t completely answer the question. One time an issue almost delayed my closing, it was a problem with my homeowners insurance and the roof. I could not get a clear answer on what needs to be done in order to handle the situation. Finally my Realtor had to step in and push very hard to finally get the answer that it was a mistake and they will fix it. This was two days before closing, and I was scared. I was going to not be able to close on my house. Once again, I totally understand that things need handled, and that things come up, it is the lack of response in the lack of clarity that was frustrating. My Realtor told me that she had prior experience with veterans unit and it was not good, but I assured her I had a great experience the first time. I am starting to understand now what she was saying when she told me this. I enjoyed working with Rich and he was pleasant to talk to, but his team was difficult to reach and work with. I even had issues after closing with funds being dispersed properly that I still had to send several emails to even start to get an answer That makes sense. Once again, it was an error, and I was given a credit, thankfully. I appreciate that, but I was still very stressed out in my insurance agent, very upset that she was not given the funds on time as stated previously several times by her. I am hoping that this error does not cause a lapse in coverage when this mistake had nothing to do with me. I’m only worried that if I did not get involved and start messaging different people that it would not have been handled.
Justin and dawn were amazing throughout the entire process!
Everyone at Veterans United has been excellent. Especially Ellis
Veterans United is unparalleled for home buying. I don't think other companies that say that are VA-backed can do what the people at VU can do. The process was well-detailed. The team I had went above and beyond to help me get my first home and become a homeowner.
Great experience once again with the VU team! I wouldn't go anywhere else!
Ross never fails!!
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I’ve worked with Aaron Foster and his team twice now and would recommend not only Aaron as an agent, but Veterans United as a company for Veteran's looking to purchase a home with their benefits.
We were in dire straights, our home had mold and I am disabled from Iraq. We turned to an internet search and we found Veteran's United. We went from a hotel to air bnb, but the team was there with us throughout the wait. Their kind words kept me sane, and my mind at ease. They never said we can't or anything negative to us. Sometimes I thought they were Superheroes. I will sing their praises, and HIGHLY RECOMMEND them to all my Veteran friends, and once again for me and my wife Katrina, and daughter Peyton thanks for our GREAT home and new lease on life. SSG(R) Rico Rawls
I had a great experience with Veterans United purchasing my first home using my VA loan benefit. My loan officer, Eric, along with the lending team, were very helpful throughout the entire process and worked through any issues that came up along the way. Communication was great, and I always felt informed about what was needed next. I’m very grateful for the support I received and would definitely recommend Veterans United to other Veterans looking to purchase a home.
