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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

270,365

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 4,948 reviews from Kentucky

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5 out of 5 Stars
Would Recommend

Veterans United made my first home buying experience easy and flow smoothly. I would highly recommend any veteran to use this service for their home loan.

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
Would Recommend

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend

Great rates, and great customer service! When I needed to close quickly, they hustled and got the job done on time! Amazing! As soldiers, we all appreciate promt results, and no needless fluff!

Loan Officer: Robert Canine

NMLS# 1866300

4.5 out of 5 Stars
Would Recommend

Loan Officer: Alex Demczak

NMLS# 1559325

5 out of 5 Stars
Would Recommend

Loan Officer: David Kitchen

NMLS# 1325613

5 out of 5 Stars
Would Recommend
Photo submission from Karen K.

I would not hesitate to recommend Veterans United and Tim Alvis to anyone that asked. We had not heard of you previous to this but we would advise any veterans to contact you first. Thank you so much!

Loan Officer: Tim Alvis

NMLS# 373984

5 out of 5 Stars
Would Recommend

Will call for all mortgage loans

Loan Officer: Maureen O'Hare

NMLS# 1064196

5 out of 5 Stars
Would Recommend

The process was explained to where I understood, and it was fast paced. Would've been able to purchase my first home without the step by step guidance. Very professional and friendly service!

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend

Loan Officer: Alex Aldrich

NMLS# 2049796

5 out of 5 Stars
Would Recommend

Loan Officer: Kollin King

NMLS# 1375182

3 out of 5 Stars

Loan Officer: Carl Zeigler

NMLS# 1884756

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Loan Officer: Robert Canine

NMLS# 1866300

5 out of 5 Stars
Would Recommend

They went out of their way to make a stressful situation stress free. This is great for someone who deals with anxiety issues like myself. It only took 30 days to close on my future home. I would recommend Anne Kuster if you're looking for a great loan specialist.

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend

Tim Wuest, Casey Regan, Bret Hansen, and the whole team at Veterans United went the extra mile to help us get into our home. They made the whole process easier than I anticipated. They answered all our phone calls, emails, and text messages promptly. I would absolutely recommend Veterans United to all my family and friends.

Loan Officer: Timothy Wuest

NMLS# 1009949

5 out of 5 Stars
Would Recommend
Photo submission from Bryan H.

Veterans United was great to work with! The process was very easy. The faster you get the items they request the faster the process works. I would definitely use them again in the future. I highly recommend them! Ashton Graf was awesome!! She made the entire home buying process less stressful and easy to understand. She went above and beyond what she had to. I have recommended her and Veterans United to every one of my friends who are veterans.

Loan Officer: Ashton Graf

NMLS# 1891920

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

Branch Manager : Marty Gaddie

NMLS# 1745992

5 out of 5 Stars
Would Recommend

Loan Officer: Whitlee Goostree

NMLS# 1188778

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Levy

NMLS# 168064

2.5 out of 5 Stars

I was not pleased with the lack of communication and unresponsiveness from Veteran's United. (VU) There were some discrepancies with the documents I uploaded to VU's database; these discrepancies were not communicated to me until several weeks later (two days prior to closing) which forced me to scramble to acquire the appropriate information. The title Co. did not receive the "clear to close" from VU until the day of closing, in spite of multiple emails and phone calls from our agent and myself to enquire about the delay. These emails and calls were ignored until the week of closing which caused a lot of last minute scrambling to gather information and documents. Furthermore, the amount due at closing was increased at the last minute and was not communicated to me which caused a shortage at closing, for which I was not prepared. This caused further delay and embarrassment. Lastly, I received a text from the Senior Loan Officer (SLO) encouraging me to give a rating of 10/10 on this survey. In this text, the SLO Mentioned another loan officer, by name, (who seemed to take over my case around a week or so prior to closing which is when I finally started receiving communications from VU) and hinted that I should rate my overall experience with VU as if I was rating the other loan officer individually. I didn't respond to the text, as I found it to be highly unprofessional and was even offended for the other loan officer who's name and good service practices were being held for ransom of a high rating.

Loan Officer : Jon Williams

NMLS# 1862561

5 out of 5 Stars
Would Recommend

Great communication

Loan Officer: Christopher Stieffermann

NMLS# 1136517

3 out of 5 Stars
Would Recommend

Loan Officer: Paul Grise

NMLS# 1855193

5 out of 5 Stars
Would Recommend

They are extremely easy to work with and streamline the whole process. The home buying process can be stressful and confusing. My loan team and veterans united resources made sure I was never confused or stressed at any point. Definitely a 10 out of 10 experience.

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend
Photo submission from Michael C.

Just do what they tell you and you will. Get your dream home. Thank you for getting me here I am the happiest that I have ever been and veterans united did way more for me than probably anybody else that they helped in am not that good with today's technology, but they guided me thru it. And made it easier for me to do what I needed to carry on thank you very much.

Loan Officer: Eric Almazan

NMLS# 1282293

5 out of 5 Stars
Would Recommend

I would recommend Veterans United to all Veterans. They are great at what they do.

Loan Officer: Ashley Brown

NMLS# 1706825

5 out of 5 Stars
Would Recommend

Evan is on top of his game. You know what they need and easy to contact.

Loan Officer: Evan Oswald

NMLS# 1450502

4 out of 5 Stars
Would Recommend

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
Would Recommend

Robert and Breanna were very patient with me. They made my first time home buying experience a breeze and a joy to work with. Thank you!!!

Loan Officer: Robert Sweeton

NMLS# 1451365

More Reviews

See all 270,365 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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