We were not sure if we would be able to get a home loan. I called veterans united after seeing their add on facebook. To my shock not only were we qualified but approved for the full amount of our home.
Everyone else was telling us no and no way
The buying process was so fast and easy, I still can’t believe that in less than a month we’ve moved into our new house.
This was the easiest and pain free loan. Amy Carder and everyone else was amazing and great to work with. I will definitely work with them in the future. Thank you guys again.
My loan team was OUTSTANDING!!! Annie, Stacey and Stacey, who coached me through the whole process, with detailed instructions and a timely response, once again I would like to thank them for everything they did for me and Bruno, you gals are the greatest.
The entire team was very courteous, professional, and thorough! Shane my loan officer even returned my call on Christmas Eve to answer my question! I would definitely recommend them to any veteran wanting to purchase a home. Thanks!
For this to be my first home buying experience, it was amazing! Ive heard many people talk about how its a hard process to purchase a home, but i didn't even have to ask questions because all of my questions were answered before i had to ask. It was extremely smooth and easy.
They made purchasing a home easy and little stress. Answered all my questions and provided everything I needed along the way.
Bennet was amazingly good at what he did for me and it was my first time buying a house.
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I couldn’t have asked for a better experience. Joel, Blair, and the entire team really took care of me. You will be in good hands.
People were very friendly and helpful. They sent a welcome box to new home. By what was in it they remembered and paid attention to all conversations. Was highly impressed
The best experience i have ever had!
Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!
Second time buying a home. Shopped around for a mortgage and still came back to VU. If there is a third, I’ll just go straight to Jon.
Would never use veterans united or recommend them to anyone else. My lender and closing team haven’t reach out to me and my closing cost went up 6,000 dollars then expect. When I arrived at closing I was unaware that I owe anything. The closing agency threatened us that we would have to leave the property. Thankfully I had the 8,000 dollars in closing cost to cover it. But no one reach out to me to mention that I would owe money at closing. I was under the impression that the sell of my home would transfer the money for closing of my new home. Very disappointed in veterans united for not being transparent with me I was under the impression that closing cost would be 9,000 dollars. 7,000 would be covered by the seller and when I sold my home the funds would be transfer to the closing of my new home. But no closing cost ended up being around 16,000 dollars. I believe the buy down points went up without my knowledge. No one reach out to me. I reach out to management and they basically told me that I made a mistake and I forgot everything. Overall very disappointed in veterans united I will tell everyone to stay away from this company and don’t understand how my closing cost ended up being so around 16,000 dollars.
Response from Veterans United
Hi Trumann,
Thank you for taking the time to share your experience. I’m truly sorry to hear how stressful and frustrating closing became for you, especially when you were under the impression that the funds from the sale of your previous home and the seller concessions would cover the costs associated with your new home purchase.
Unexpected changes to closing costs, particularly that close to closing day, can create a lot of confusion and pressure. I understand how upsetting it must have been to arrive at closing and feel unprepared for the amount due. Communication and transparency throughout the process are incredibly important, and I’m sorry that you left feeling unsupported and unclear about the final numbers and rate buydown details.
Our loan teams do review loan terms, rates, and disclosures throughout the process, including any associated costs tied to rate buydowns or financing decisions. However, it’s clear from your feedback that we did not communicate those details in a way that left you feeling confident and informed, and that’s something we take seriously.
We appreciate you bringing these concerns to our attention and would encourage you to reconnect with our Client Advocate team so we can review your experience further. We’re available at 1-800-212-5200 or ClientAdvocate@vu.com from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime.
Sincerely,
Claire S., Client Relations Manager
Had a great experence and they worked hard to keep everything on track to the best of their ability, I am so happy with my new home, thank you Veterans United.
If you are qualified to receive Veterans benefits contact Veterans United to handle your your VA loan. Totally professional, responsible, and knowledgeable for any questions regarding your real estate transaction. Best service I have encountered in my life!!
Jordan and the team was amazing !!
Honest and straightforward about everything. Make sure I had all the tools needed.
