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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

442,045

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
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1

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Showing all 7,388 home purchase loan reviews from Kentucky

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5 out of 5 Stars
Would Recommend
headshot image of Chelsea Browner

Loan Officer: Chelsea Browner

NMLS# 1960358

5 out of 5 Stars
Would Recommend
headshot image of Joey Philpot

Loan Officer : Joey Philpot

NMLS# 345832

5 out of 5 Stars
Would Recommend

The team killed it with helping me navigate the process. Not my first home buying process, but the first time I've rolled a sale into a purchase. Top to bottom, stand out team. There's a reason this is my second time using VU!

headshot image of Bert Shaw

Loan Officer: Bert Shaw

NMLS# 1990203

4 out of 5 Stars
Would Recommend
headshot image of John Lyman

Loan Officer: John Lyman

NMLS# 47945

5 out of 5 Stars
Would Recommend
headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend
Photo submission from Cheetara H.

Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!

headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

5 out of 5 Stars
Would Recommend
headshot image of Drew Tee

Loan Officer: Drew Tee

NMLS# 2734299

4.5 out of 5 Stars
Would Recommend
headshot image of Paul Grise

Loan Officer: Paul Grise

NMLS# 1855193

5 out of 5 Stars
Would Recommend
headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
Would Recommend

I would highly recommend VU to friends that are veterans.
My overall experience with the app sucked. It was extremely frustrating to log on.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Working with Veterans United during my home loan process was nothing short of exceptional. From the very beginning, their team demonstrated professionalism, dedication, and a deep understanding of the unique needs of veterans. They made every step of the journey smooth, transparent, and stress-free.
Communication was top-notch—every question I had was answered promptly and thoroughly. They kept me informed at every stage, and I always felt like a priority. Their expertise and attention to detail gave me complete confidence that I was in the best hands possible.
What truly stood out was their genuine care. Veterans United didn’t just help me secure a loan—they helped me secure a future in a home I love. I’m incredibly grateful for their support and would recommend them to any veteran looking to buy a home. They deserve every one of these 10 stars!
Thank you, Veterans United, for making this milestone so memorable!

headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

3.5 out of 5 Stars

The communication between underwriters and appraisers was terrible and prolonged time for closing.

headshot image of Aaron Guinn

Loan Officer: Aaron Guinn

NMLS# 2079487

1.5 out of 5 Stars
headshot image of Paul Grise

Loan Officer: Paul Grise

NMLS# 1855193

5 out of 5 Stars
Would Recommend
headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
Would Recommend

My team worked hard to get me through this process while retaining my property preferences, and now I’m a homeowner in a beautiful area. So I’m grateful.

headshot image of David Kitchen

Loan Officer: David Kitchen

NMLS# 1325613

5 out of 5 Stars
Would Recommend
Photo submission from Nathan H.

If you are qualified to receive Veterans benefits contact Veterans United to handle your your VA loan. Totally professional, responsible, and knowledgeable for any questions regarding your real estate transaction. Best service I have encountered in my life!!

headshot image of Tyler Lentz

Loan Officer: Tyler Lentz

NMLS# 2426262

5 out of 5 Stars
Would Recommend

Mary was very helpful. She was always asking if we needed anything or if I had questions regarding our loan. Would definitely recommend her services.

headshot image of Mary Davis

Loan Officer: Mary Davis

NMLS# 1926641

5 out of 5 Stars
Would Recommend
headshot image of Samuel Short

Loan Officer: Samuel Short

NMLS# 1828252

5 out of 5 Stars
Would Recommend

This was our second time buying a home through Veterans United. My team was outstanding in all phases of buying the home. They assisted with every detail until closing and offered great advice along the way. Will highly recommend given the opportunity.

headshot image of David Kitchen

Loan Officer: David Kitchen

NMLS# 1325613

5 out of 5 Stars
Would Recommend
headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

5 out of 5 Stars
Would Recommend

I would suggest to any veteran to try veteran United. I found them to be very informative resourceful and patient with my needs. They followed through every step with me and help me to understand the process quite well.

headshot image of Stefanie Snow

Loan Officer: Stefanie Snow

NMLS# 1116265

5 out of 5 Stars
Would Recommend

From the beginning to the end super helpful team led by Mary. It was a bit of an emotional rollercoaster doing this on my own but Mary and her team were there to guide me and get me into my 1st home.

headshot image of Mary Davis

Loan Officer: Mary Davis

NMLS# 1926641

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4 out of 5 Stars
Would Recommend
headshot image of Toby Clifton

Loan Officer: Toby Clifton

NMLS# 1996257

5 out of 5 Stars
Would Recommend

Connor and everyone that helped throughout this process was absolutely awesome to work with. Thank you for making this process seemless.

headshot image of Connor Brandt

Loan Officer: Connor Brandt

NMLS# 2146712

5 out of 5 Stars
Would Recommend
headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend
Photo submission from Christopher R.

Jimmy, Sarah, and Maja were great to work with. They are always available to answer any questions. They really made my first home buying experience very easy. Thanks and again.

headshot image of Jimmy Hale

Loan Officer: Jimmy Hale

NMLS# 2132316

5 out of 5 Stars
Would Recommend
headshot image of Josie Weishaar

Loan Officer: Josie Weishaar

NMLS# 2030448

5 out of 5 Stars
Would Recommend

Online signatures make buying a home easy.

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

I just can’t say enough good things about our team at VU. Attentive, proactive, resourceful, responsive and one of the best customer service experiences I’ve ever had. Definitely recommend- you won’t regret it!

headshot image of Brian Flanigan

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
Would Recommend
headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

More Reviews

See all 442,045 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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