Honestly, the loan officer was not truthful upfront. Even when first contacted the staff became aggressive, and later into the ordeal I surmised he was bamboozling me about interest rate, which I was adamant I didn't want to buy ! I verbalized I was just to buy the home outright with cash, which was met with more salesman tactics. It was round & round of garbage about V.A rates changing everyday & when I spoke with other loan officer I was told the rates were at the rate 5.25 without buying points! But all I got from your agent was locked it in , never mentioning $7000 charge was not in my interest , and I surmised after seeing my bank statement, I felt targeted as if to loan sharking. That loan officer never answered the last e-mail on all my concerns about unfair lending with VU and all my concerns when I saw estimate went from 23, 000 to $29,000 ...fraud.
The whole interaction w my loan officer & VU personnel stressed me out! I really don't have anything positive to say about my experiences with VU and will have my concerns addressed further.
everyone was awesome and I would do it again anytime
Process was made easy. If I had a questions it was answered promptly. If it was something they wasn’t sure about they would find out and respond immediately. United veteran’s Team Ken and Jenny were awesome to work with. Would definitely look forward to working with them again in the future if needed. I would highly recommend them.
I started working with Ross Mclanahan and his team at Veterans United about 3 years ago and just couldn’t find the right home. They helped me navigate through 4 different choices in just the last 6 months. They were always available, and when they couldn’t take my calls they would call me back within 15-30 minutes during business hours. Oftentimes they would stay late to assist me. When I got frustrated they maintained professionalism and went above and beyond. Ross went well beyond what I expected and got my rate down to something in the 4% with what I can only call “imaginary money magic.”
Veterans United, thank you all so much for allowing me to use your services. This was the smoothest transition ever as you all really do help and take care of Veterans. Huge shout out to Joel and Crosby. They are awesome!!!
This was the easiest closings I been through. 10 out of 10 all around.
We are very pleased with the service that was provided for us to purchase our new home. We will definitely refer for future business
Blake Thompson was on it and was always there every step of the way when he is needed.
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The team was easy to get in touch with with and helpful with all questions during the process
Could have done it without my Team!
Team Kait & Team Katie
Had a wonderful experience.
Ken, Natalie, and Brandon were all amazing! Ken was the one I dealt with the most and not only did he answer calls after hours, he coordinated directly with my realtor which was a tremendous help to us since we are overseas.
Nathaniel and Kelly were totally amazing to work with very helpful and also responded so quickly
Veterans united helped me out the best way they can for my family and made sure everything worked out in our favor for the best outcome of purchasing a home!
Working with Chris Endicott was truly a wonderful experience. As a repeat homebuyer, I knew what to expect from the lending process, but Chris still managed to exceed all of my expectations. From the very beginning, he was professional, responsive, and incredibly knowledgeable, making the entire VA loan process feel smooth and stress-free.What made this experience especially meaningful was the veteran-to-veteran connection. Being able to work with someone who understands military life and the unique needs of veterans created an instant sense of trust and comfort. Chris genuinely cared about helping me succeed, and that level of understanding made all the difference.Throughout the process, he kept me informed every step of the way, answered all of my questions with patience, and ensured everything stayed on track for a seamless closing. His dedication and attention to detail gave me complete confidence, and I always felt like I was in good hands.I’m so grateful for Chris’s support and would highly recommend him to anyone—whether you’re a first-time buyer or purchasing another home. If you’re looking for a loan officer who is knowledgeable, trustworthy, and truly invested in your journey, Chris is the one to call.
Veterans United should focus on assisting there customers and not just pushing documents to finalize the closing of a home. Veterans United should do more of focusing on what in the best interest of the customer and not solely on the betterment of the company.
Response from Veterans United
Hi Erica,
I hear what you’re saying, and I’m really sorry your experience left you feeling this way. Buying a home should feel like you have a team in your corner, not like you’re being pushed through a process. When communication breaks down or things feel rushed, it can absolutely come across as though the focus isn’t where it should be.
Our goal is always to guide and support our borrowers, making sure decisions are clear and in your best interest. It’s disappointing to hear that wasn’t your experience, and I appreciate you being candid about it. Feedback like yours matters because it highlights where we need to do better, especially when it comes to communication and making sure you feel confident every step of the way.
If you’re open to it, I’d really like to connect and learn more about what happened so we can take a closer look. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you reach out outside those hours, we’ll follow up the next business day.
Sincerely,
Claire S., Client Relations Manager
Perfect 10 totally would recommend Veterans United....our closing went smoothly...thanks Angela.Hake@veteransunited.com and Emma.Loyd@vu.com
Very is easy to get along with . He has your best intrest at heart. Bkake always looks out for you to save money . He is a great person that will always have your back.
Jeffery and Wesley kept us informed the entire way. And made us feel like we were family. They really made buying a home seem so easy! I would never recommend anyone to anyone else!
