Scott & Courtney were amazing! This was my first home buying experience and not even the home buying classes could ever fully prepare you for this but Scott & Courtney took extremely great care of me! They communicated EVERY step and listened to me and addressed ALL of my concerns. I experienced a moment of doubt and they pretty much assured me I had nothing to worry about. I was never ignored, rushed, mislead, Etc.. A honest hardworking team to get you to a clear to close and I have extremely grateful for them! Will certainly keep them in contacts for all home financing help!
Veterans United, thank you all so much for allowing me to use your services. This was the smoothest transition ever as you all really do help and take care of Veterans. Huge shout out to Joel and Crosby. They are awesome!!!
Ashley and Olivia were absolutely amazing, answered all of our questions, kept us updated and informed every step of the way.
I already recommended my cousins dad to try veteran’s united.
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Mis Bailey is just awesome . Could not have gotten through the process without her. She is the employee ever employer needs. Just wonderfully. You are blessed to have here
Could have done it without my Team!
Team Kait & Team Katie
Very professional, kind, and expedient.
Honestly, the loan officer was not truthful upfront. Even when first contacted the staff became aggressive, and later into the ordeal I surmised he was bamboozling me about interest rate, which I was adamant I didn't want to buy ! I verbalized I was just to buy the home outright with cash, which was met with more salesman tactics. It was round & round of garbage about V.A rates changing everyday & when I spoke with other loan officer I was told the rates were at the rate 5.25 without buying points! But all I got from your agent was locked it in , never mentioning $7000 charge was not in my interest , and I surmised after seeing my bank statement, I felt targeted as if to loan sharking. That loan officer never answered the last e-mail on all my concerns about unfair lending with VU and all my concerns when I saw estimate went from 23, 000 to $29,000 ...fraud.
The whole interaction w my loan officer & VU personnel stressed me out! I really don't have anything positive to say about my experiences with VU and will have my concerns addressed further.
Response from Veterans United
Hey Rosetta,
I’m really sorry to hear how upsetting and stressful this experience felt from start to finish. What you’ve described around communication, pressure, and uncertainty about your loan terms is not how the process should feel, and I can understand why this left you frustrated and concerned.
I’m especially troubled to hear your concerns about how the interest rate and points were presented, along with the increase in your closing costs. Those are important details that should always be clearly explained so you can make informed decisions with confidence. Feeling like you weren’t given straightforward information or that your questions went unanswered is something I take seriously.
I’d really like the opportunity to look more closely at your loan file, including the communication you received and the changes you mentioned, so we can better understand what happened and provide you with clear answers.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
everyone was awesome and I would do it again anytime
Process was made easy. If I had a questions it was answered promptly. If it was something they wasn’t sure about they would find out and respond immediately. United veteran’s Team Ken and Jenny were awesome to work with. Would definitely look forward to working with them again in the future if needed. I would highly recommend them.
I started working with Ross Mclanahan and his team at Veterans United about 3 years ago and just couldn’t find the right home. They helped me navigate through 4 different choices in just the last 6 months. They were always available, and when they couldn’t take my calls they would call me back within 15-30 minutes during business hours. Oftentimes they would stay late to assist me. When I got frustrated they maintained professionalism and went above and beyond. Ross went well beyond what I expected and got my rate down to something in the 4% with what I can only call “imaginary money magic.”
This was the easiest closings I been through. 10 out of 10 all around.
We are very pleased with the service that was provided for us to purchase our new home. We will definitely refer for future business
Perfect 10 totally would recommend Veterans United....our closing went smoothly...thanks Angela.Hake@veteransunited.com and Emma.Loyd@vu.com
Blake Thompson was on it and was always there every step of the way when he is needed.
