Josh was so helpful in this process that I never had doubts from offering to close! Thanks so much for his help!
Very helpful, very quick and thorough. Everyone has phenomenal personalities and are always ready to help!!
Buying a home can be incredibly stressful, but the entire team at Veterans United made the experience feel easy and supported from start to finish. Their communication was excellent, and the additional resources and guidance they provided truly helped take so much of the stress off our shoulders. We’re incredibly thankful to everyone involved for helping our family through such an important milestone.
Honestly expected better. The communication was terrible there were so many times I could not get ahold of my loan team in a timely manner. I was constantly being told two different things about the loan process. Kelsey Riggs would tell me one thing and Anna Barton would tell me that was not correct and give me different information. I was told on several occasions “that’s not my lane ask Kelsey or Ask Anna” and neither of them could give me answers to my questions. Leading to many false claims about rates and credit checks. Kelsey told me the hard credit pull was not done, Anna told me the same day right after speaking to Kelsey that it was done. Kelsey told me the hard pull would not be done until closer to closing for rate purposes which ended up not being true. I was never notified prior to locking in the rate and even at the end when asked was told they locked it in when I was previously told it wasn’t locked and I would be notified before they did any rate lock. I was left to guess about paperwork until after I had already signed because no one would answer their phone or email until it was signed. I would definitely recommend finding any other company to work with. This was not my first home and if it was I would have probably gotten screwed worst than I did. In the end I am stuck with a rate I didn’t approve and a higher mortgage than I had told the loan officer I was budgeting for. I am still waiting to hear back from Kelsey about an escrow adjustment for the property taxes that were included that I do not have to pay due to being 100% VA rated. They promised credits and discounts but in the end they were empty promises. I am very sorry I did not go with my previous loan servicer. After this experience I will not be using VU ever again! All I can say is beware! I am definitely looking into a formal complaint against them!
i honestly had the absolute best team. super helpful and accommodating and being a first time home buyer i was super stressed and they made it more like a smooth ride for me
I would highly recommend Stephen Coloni. He was very helpful throughout my whole process with my VA loan . He checked on me throughout my process
As a first time homebuyer this is a scary process, there are many unknowns and questions you have along the way, but I can confidently say that Noah and my team made me feel heard and answered every question I had. They responded quickly to phone calls and emails. Though this is a scary process and seems so intimidating, I knew I was in good hands from the beginning. I highly recommend Veterans United for your home buying process.
Knowledgeable and always reachable
Always answered any questions in a timely manner
Veterans United, thank you all so much for allowing me to use your services. This was the smoothest transition ever as you all really do help and take care of Veterans. Huge shout out to Joel and Crosby. They are awesome!!!
Zach Harrison and his team were outstanding with assisting me in purchasing my 2nd home through Veterans United!
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Mr.Chris was awesome, the whole team
Could have done it without my Team!
Team Kait & Team Katie
They went above and beyond for us, highly recommend.
