Greg under estimated closing cost and monthly mortgage. I asked for a 15 & 30 year mortgage estimate. I received the 15 year but had to call for the 30 year. It took about 2 weeks after several calls.
Wasn’t happy
Response from Veterans United
Hey Ralph,
I'm sorry to hear your experience left you feeling disappointed. I understand how important it is to have a clear picture of your estimated closing costs and monthly payments when making such a big financial decision. Having to follow up multiple times and wait weeks for the information you requested only adds unnecessary frustration to an already complex process.
While estimates can change as loan details are finalized, I know that doesn't take away from the importance of timely communication and setting clear expectations. I'd appreciate the opportunity to learn more about your experience and address any lingering concerns. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Buying a home can be incredibly stressful, but the entire team at Veterans United made the experience feel easy and supported from start to finish. Their communication was excellent, and the additional resources and guidance they provided truly helped take so much of the stress off our shoulders. We’re incredibly thankful to everyone involved for helping our family through such an important milestone.
The whole team was fantastic. They were leading me every step of the way. Always available anytime I had a question, and I could really tell that they care about the people they do work with. Everyone was great and I will definitely recommend them to anyone looking for help buying a home. I couldn't be more appreciative of every single team member I worked with
Very quick and easy
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Jake did a phenomenal job handling any situation that arise. He is very knowledgeable and handled this entire process very smoothly, without fail.
Kenney was great. Very present. Great communication. Answered any questions in depth. Highly recommend kenney and his team. My experience was wonderful.
Veterans United, thank you all so much for allowing me to use your services. This was the smoothest transition ever as you all really do help and take care of Veterans. Huge shout out to Joel and Crosby. They are awesome!!!
Overall great experience and easy to work with. The portal with pending tasks was useful and progress transparency. Fell short at follow-up to offered services regarding assistance with gathering quotes on HOI for the buyer. This was not the specific team's fault but I believe a lack of task progress tracking in operations. The only reason I gave a 9 of 10, as I pumped brakes on legwork to gather quotes when assistance was offered - only to assume the task and regain momentum when I realized help wasn't coming two weeks later. Thank you for my team's exceptional attention and assistance to make our dreams a reality.
Jess and the team did great flawless transaction
The team, my hair was amazing. They work with me through every hiccup. Stay positive no matter what and guided me to where I need to be.
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On point kept all parties involved on task.
Solid job easy to work with!
They were very patient throughout the whole process and explained every step till the closing.
Could have done it without my Team!
Team Kait & Team Katie
What an amazing experience I had with Veteran’s United. Ken and my team did absolutely amazing and went above and beyond helping me through this process!
I would 100% recommend. Larry and his team made everything super easy!
Great and quick experience.
