I would say my experience working with Veterans United was subpar.Being a first time home buyer is stressful enough, but sometimes not having clear instructions and having to go through so many tasks, made it worse.Though there were reasons that we had to keep pushing back the closing, such as the birth of my son, the winter weather, etc, however, this process took entirely too long to complete.We had to have our house appraised twice, we had to have THREE pest inspections, all of which cost money, the amount of items that we needed to upload, get approved, etc was just insane.I don’t feel as though there was any benefit at all to using my VA home loan other than potentially not having to put a down payment down, but even at that, the numbers in today’s economy are insane.Towards the end when we were going back and forth with our loan officer about potentially putting money towards buying down some points, it was so confusing. There were so many different figures given, I feel as though I was talked to like I wasn’t understanding them however, they were the ones not understanding my questions.I do know there are things out of my control and their control, such as interest rates, etc however, it over all was stressful and not a fabulous first time home buying experience.
Response from Veterans United
Hey Jordyn,
Buying your first home should be an exciting milestone, and I'm sorry the process left you feeling overwhelmed and disappointed. I understand how frustrating it must have been to navigate repeated inspections, additional expenses, and an extensive list of tasks, especially while balancing other major life events. While certain requirements and delays can be outside anyone's control, I know that doesn't make the experience any less stressful.
I'm also sorry to hear that conversations about your loan options and potential rate adjustments left you with more questions than answers. You deserve to feel informed and comfortable with the financial decisions you're making, and clear communication is an important part of that. I appreciate you sharing these concerns and would welcome the opportunity to take a closer look at your experience. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can better understand what happened and address any lingering questions.
Sincerely,
Claire S., Client Relations Manager
This is my second VA loan and this went as smooth as it could have. VU is great. Hanna and Mark were great. Our realtor wasn’t too savvy with VA loans but Hanna really broke it down and explained everything which was reassuring to her and the sellers agent to get the deal done. I truly can’t think of anything negative through out the process. They were always in communication via text, calls, emails and the app/site made it very easy to see what they needed for documents for underwriting.We didn’t use VU for our first home but glad we did this time. If I ever buy in the future, I will be using Veterans United and would recommend them to any veteran I know.
Everyone involved in this process were extremely helpful, transparent, and always willing to answer my many questions. Thank you all for helping make our dream come true!
The whole process was absolutely painless and much easier than I was expecting. The team was great in relaying information and keeping me updated on the process. 10/10, would recommend.
Everyone involved in my home-buying experience treated me with dignity and respect. They were all very knowledgeable and answered my questions and if they didn't know, they always came back with answers.
They were also friendly and felt like people I hang out with.
They made what could have been a bad experience turn out to be good.
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Very responsive and helpful.
The whole entire team from the start of the process all the way to the closing were AMAZING!!! It took a while to get me where I needed to be. It took me a while to find the right place. I was, at times, a lunatic. Yet they stuck by me the whole way. And they genuinely care. I can not recommend them enough.
It was a very thorough process, and everyone involved was very professional and patient.
Nicole and her team were great! They answered any questions I had in a timely manner.
I highly recommend Veterans United. Having dealt with other mortgage lenders I can tell you they are the most knowledgeable when it comes to the VA Loan process. Even if you have undesirable credit; they have a team that coaches you on how to build it back up. You never have to worry about being embarrassed because there is no judgement. They really there to help. Although there is a lot of running around and document requirements in the beginning, I can assure you it is for a good reason. They are very thorough therefor making sure there are no surprises when it comes to closing.
Some miscommunications
Our experience was great. No hoops to jump through and the process went smoothly.
Everyone was so helpful during the whole process, cat thank them enough.
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Excellent service, excellent deal. Appreciate everyone’s support accommodating a tight schedule. Instructions were clear and concise.
Torri gave us 110% and made sure everything went smooth with that long. My wife and I are extremely happy and thank God for her and her players with her.
There is no break, it’s a whole team there to help and somebody is always monitoring your questions and concerns. Great team and I am very satisfy with their performance.
Every member of our team helped make our process so much easier! Down to answering the little stupid questions we had every other day! Ben & Katie were amazing.
The process is long, but worth it in the end. Ask for Matt or Becca; they do not disappoint.
10/10 service from all the team at veterans united. I have already recommended this company to other veterans who are looking to buy a home!
