My experience with Veteransunited has been wonderful.
The team I had at Veterans United was absolutely phenomenal, the hospitality, speed, professionalism, and overall confidence they shared with me to get us into our home was what made this whole experience pain free, thank you Aaron and thank you veterans united!
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
The team help with process of buying a home
They always make everything so seamless, great company to work with
Jason and his team provided excellent communication, were friendly and respectful! It was an excellent experience and they were always ahead of everyone else in terms of readiness and paperwork.
As a first time homebuyer, I’ve never felt so left in the dark or misguided through a transaction, even down to the most simple of details for instance what money needs to be in a checking account and when? Response times grew long or went absent as we got closer to closing day. Loan estimates, origination fees, and cash to close kept changing right up until close only for the rate to need to go up to secure the close. The American dream has become predatory in this economy.
Response from Veterans United
Hey Darin,
Buying your first home should be an exciting milestone, and I'm sorry your experience left you feeling confused and unsupported. I understand how stressful it must have been to navigate changing loan costs and unanswered questions, especially as closing approached. Clear communication and guidance are so important throughout this process, and I'm disappointed we left you feeling otherwise. I'd appreciate the opportunity to learn more about what happened and better understand your concerns. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Stephen, Aldin, and the team made our first-time home-buying experience smooth, easy, and not too overwhelming. The entire process was simple to follow, and they always kept us informed about what needed to be done. They were organized, communicative, and on top of every detail, making sure everything was done right and that the process went as smoothly as possible.We’re so grateful for all their help and support in helping us find and secure our very first home! We highly recommend Stephen, Aldin, and the team to anyone looking to buy a home.
Loved this team! They were amazing! So grateful for their help in the home buying process.
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This is the second home that we've purchased with VU, and specifically with Ali Schellenberg. Both experiences were stress-free and we would recommend Ali's services to anyone.
The VU team was great! There were some communication challenges with the loan coordinator. However, both the Loan Officer and Loan Coordinator worked with me to ensure the loan was closed successfully!!
Shane and Derick were amazing
From opening bid to closing in 23 days. That speaks for itself.
Great working with the Danielle, Kara, and the team.
Every step, wver newly added representative, every part of every process, was just an easy blessing after dealing with the chaos of the Military for 20 years.
I fully expected this program to be just like the Army: horrible and full of bad people, but I was wonderfully suprised.
Nothing was a hassle, nothing went wrong. Everyone explained everyrhing, and if i didn't understand they took the time to explain until I did. I cant think of a more wonderful group of people! I wish my whole Vet United team was here with me, so I could spend time with them.
I don't know how, but everyone on my team better get a raise, a bonus, some vacation time, or something that is deserving of such a great group of people. The whole team was great!
A special shout out to Drew Tee. From the start to the end, he was there for me and my family. However much he makes every year, triple it! Drew, if you get to see this review, I gotta thank you, man! I've never got to meet you in person, but you feel like a lifelong best friend, dude!
The whole team, thank you all!
Madi, Austin, Jesse, and even my realtor Leisa! (Leisa must be the best realtor on the planet!) A perfect team, no one better!
