This is the second home that we've purchased with VU, and specifically with Ali Schellenberg. Both experiences were stress-free and we would recommend Ali's services to anyone.
The VU team was great! There were some communication challenges with the loan coordinator. However, both the Loan Officer and Loan Coordinator worked with me to ensure the loan was closed successfully!!
Shane and Derick were amazing
Great working with the Danielle, Kara, and the team.
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
Every step, wver newly added representative, every part of every process, was just an easy blessing after dealing with the chaos of the Military for 20 years.
I fully expected this program to be just like the Army: horrible and full of bad people, but I was wonderfully suprised.
Nothing was a hassle, nothing went wrong. Everyone explained everyrhing, and if i didn't understand they took the time to explain until I did. I cant think of a more wonderful group of people! I wish my whole Vet United team was here with me, so I could spend time with them.
I don't know how, but everyone on my team better get a raise, a bonus, some vacation time, or something that is deserving of such a great group of people. The whole team was great!
A special shout out to Drew Tee. From the start to the end, he was there for me and my family. However much he makes every year, triple it! Drew, if you get to see this review, I gotta thank you, man! I've never got to meet you in person, but you feel like a lifelong best friend, dude!
The whole team, thank you all!
Madi, Austin, Jesse, and even my realtor Leisa! (Leisa must be the best realtor on the planet!) A perfect team, no one better!
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My experience with Veterans United was outstanding from beginning to end. As a veteran purchasing a home for my family, I truly appreciate the professionalism, communication, and support provided throughout the entire process. The team made everything straightforward, answered my questions, and helped us successfully close on our new home. I’m grateful for their dedication to helping veterans achieve homeownership and would highly recommend Veterans United to other veterans and their families.
Loved this team! They were amazing! So grateful for their help in the home buying process.
Veteran United was extremely helpful from beginning to the end. After closing they are still reaching out to see if I need anything.Joseph Lee Jr
Derek was amazing, super responsive to me and the realtors team! We had one small hiccup and Derek went out of his way to correct the problem with no cost to us!
Kelsey Riggs was amazing with purchasing my home, she walked me through everything. Kelsey was extremely friendly and informative about the process and what was needed to do.
We are very pleased with service we received.
From opening bid to closing in 23 days. That speaks for itself.
Sam, our loan officer, was really instrumental in helping us get connected with an amazing realtor and assisting with the loan side of things. He went above and beyond in even doing research for us and was always responsive.
It started off well enough but in the end because of my loan officer mistake I have to pay an extra $200 a month on my mortgage because he accidentally didn't lock in my rate before the jumped.
Response from Veterans United
Hi Brandon,
I'm sorry to hear that what started as a positive experience ended with such a frustrating outcome. I can understand how upsetting it must be to face a higher monthly mortgage payment than you originally anticipated, especially when you feel it could have been avoided. Your concerns about the rate lock are certainly worth a closer look, and I hate knowing this situation has left you disappointed with your experience.
I'd appreciate the opportunity to review what happened and better understand the circumstances surrounding your rate lock. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
