Not everything was fully explained during my refinance.
Exceptional communication throughout the process.
Veterans United was responsive, professional and courteous every step of the way!
Clint and his team made this such an easy process!
Mitch and staff were very accommodating. Made the loan process easy to navigate. Not being computer literate, they helped me thru the e sign process. and reassured me that I would receive paper documents. So I was put at ease through out the loan process.
The Veterans United team always accommodated my wife and I. They always responded in a timely manner.
Josh was extremely responsive and did an excellent job at keeping us up-to-date with the process.
I liked the way that you keep the client aware on everything as the process continues.
My experience with Kevin and his team was nothing short of amazing. From the time I entered my info to talk to someone about pre-approved through settlement, they were most helpful and efficient. Cris, Adam, Tressa, Jackie, Jessica and Kevin were all consummate professionals and helpful. I highly recommend Veterans United.
Very shortly after contacting VU, I was turned over to my loan officer Joe Ferling and then Joe Hooker took over as my loan assistant. The entire process went smoothly and they both understood that I was new to the mortgage process and answered all my questions with promptness, patience, and courtesy.
It was just lovely. Quick and painless.
I had an amazing experience with Veterans United.
Excellent on line system for document collection with "To Do" list to ensure the loan will quickly and successfully.
Patty Kelly is Awesome!!
yes this veterans united home loan company help you in every way from beginning to the end ,yes any question you have they will help you, they were up front with help,along the process explain everything and will bend backwards to make sure the loan process was easy.i will recommend this company to all veterans
Customer service, reachability of service reps was top notch. However, I did request more clarity on explaining some of the disclosure forms. For a first time buyer, many of these are not intuitive and I found myself in situations where I was catching things that looked like mistakes (and sometimes were) on these forms. I expect VU to be the experts so I was not pleased to have to catch minor discrepencies within some of the forms.
Veteran's United was very friendly, helpful and educational throughout the entire home buying process. Melissa Quinones did a really good job at explaining all of the items on my To-do list and provided me with prompt updates to my home buying process.
Communications need a little work...I was not informed on the distribution of the loan proceeds clearly.