Every step, wver newly added representative, every part of every process, was just an easy blessing after dealing with the chaos of the Military for 20 years.
I fully expected this program to be just like the Army: horrible and full of bad people, but I was wonderfully suprised.
Nothing was a hassle, nothing went wrong. Everyone explained everyrhing, and if i didn't understand they took the time to explain until I did. I cant think of a more wonderful group of people! I wish my whole Vet United team was here with me, so I could spend time with them.
I don't know how, but everyone on my team better get a raise, a bonus, some vacation time, or something that is deserving of such a great group of people. The whole team was great!
A special shout out to Drew Tee. From the start to the end, he was there for me and my family. However much he makes every year, triple it! Drew, if you get to see this review, I gotta thank you, man! I've never got to meet you in person, but you feel like a lifelong best friend, dude!
The whole team, thank you all!
Madi, Austin, Jesse, and even my realtor Leisa! (Leisa must be the best realtor on the planet!) A perfect team, no one better!
My experience with Veterans United was outstanding from beginning to end. As a veteran purchasing a home for my family, I truly appreciate the professionalism, communication, and support provided throughout the entire process. The team made everything straightforward, answered my questions, and helped us successfully close on our new home. I’m grateful for their dedication to helping veterans achieve homeownership and would highly recommend Veterans United to other veterans and their families.
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
Veteran United was extremely helpful from beginning to the end. After closing they are still reaching out to see if I need anything.Joseph Lee Jr
Derek was amazing, super responsive to me and the realtors team! We had one small hiccup and Derek went out of his way to correct the problem with no cost to us!
Loved this team! They were amazing! So grateful for their help in the home buying process.
Kelsey Riggs was amazing with purchasing my home, she walked me through everything. Kelsey was extremely friendly and informative about the process and what was needed to do.
We are very pleased with service we received.
Sam, our loan officer, was really instrumental in helping us get connected with an amazing realtor and assisting with the loan side of things. He went above and beyond in even doing research for us and was always responsive.
It started off well enough but in the end because of my loan officer mistake I have to pay an extra $200 a month on my mortgage because he accidentally didn't lock in my rate before the jumped.
Response from Veterans United
Hi Brandon,
I'm sorry to hear that what started as a positive experience ended with such a frustrating outcome. I can understand how upsetting it must be to face a higher monthly mortgage payment than you originally anticipated, especially when you feel it could have been avoided. Your concerns about the rate lock are certainly worth a closer look, and I hate knowing this situation has left you disappointed with your experience.
I'd appreciate the opportunity to review what happened and better understand the circumstances surrounding your rate lock. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I was very fortunate enough to have worked with Austin Butler and his team during my process. I can’t say enough how professional and patience they all were with me. My case was a little more difficult with doing a remote signing, but they got through it with a breeze. When I do buy another house, god willing I hope there still in business. 10/10 would highly recommend.
From opening bid to closing in 23 days. That speaks for itself.
We are happy that VU worked really hard to get us funded, but the process was really confusing.SUGGESTION
Once a potential buyer or seller qualifies Veteran' United services, then have Gavin (not sure of the position title) to review a checklist of what to expect during the journey i.e. time lines, paperwork, expectations, and an overview of the processes. We didn't know the process.So, we were just asked to sign documents 99.99% of the time that weren't really aware of what we were signing. We took the time to read it --when we could, but when we asked question we received the real estate response, which caused us to research the information online to learn for ourselves.Oftentimes, I did not feel like the responses to my questions were truly addressed and it was confirmed with our closing document.Overall, at a certain point we'd lost faith in the entire journey of owning our home .Although the team never gave up on us, clearer explanations and more patient, supportive communication would greatly improve the experience.Anne and Bri were awesome, but be mindful to show grace.Marie: We would have not did services with VU and I am happy that we were able to change loan officers.
Response from Veterans United
Thank you for taking the time to share such thoughtful feedback, John. I'm glad to hear your team stayed committed to helping you reach the finish line, but I'm sorry the journey left you feeling confused and uncertain along the way. Buying a home comes with a lot of moving pieces, and you deserve to feel informed and comfortable with each step, especially when it comes to understanding the documents you're being asked to sign.
I appreciate your suggestion about providing a clearer roadmap of the process from the beginning. Having a better understanding of timelines, expectations, and paperwork can make such a difference, and your feedback highlights how important it is to take the time to answer questions thoroughly. I'm sorry there were moments when you felt you had to find those answers on your own.
I'm grateful you shared both the positives and the challenges of your experience. I'd welcome the opportunity to learn more about your concerns and any questions that may still be unanswered. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
