Very fast easy home buying process.
Purchasing our home through Veterans United was very smooth and easy. Our loan officer set us up with a great realtor and made sure we had everything in place to close on our home right on time.
Veterans United is a one stop shop when it comes to PCS moves.
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
The interest rate offered to me was not in par with the market and not competitive at all even after paying for points.
As someone who has purchased 4 homes, I can confidently say that Aaron Brooks and his team were the best I have ever worked with. The home loan process can be stressful but, Aaron made it seamless. He was incredibly responsive, proactive and knowledgeable. He guided us threw every step with absolute professionalism.
"THANK YOU SO MUCH AARON "
BRENDA & MELVIN
HIGHLY RECOMMEND......
The team just makes it as painless as possible for all parties involved. Definitely worth it!
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I had an outstanding experience with the Homebound team from start to finish. They were always readily available, responsive, and willing to answer every question I had throughout the entire process. They took the time to understand exactly what I was looking for and provided honest, knowledgeable advice that helped me make the best decisions every step of the way.
Their professionalism, prompt communication, and attention to my needs made what could have been a stressful experience feel easy and seamless. The entire process was incredibly smooth, and I truly appreciated the support and guidance I received. I highly recommend Homebound to anyone looking for a team that genuinely cares about their clients and goes above and beyond to ensure a great experience.
Loved this team! They were amazing! So grateful for their help in the home buying process.
Excellent process. Excellent service. Excellent!
Shane, Jake and the rest of the team that we worked with to get the job done were an incredible group. They were on top of everything within minutes of any notification. A well put together group, I would recommend UV’s to any vet looking to close on a property.
Corey and his time were phenomenal throughout the whole process!!!!
John and Team were fantastic! Very helpful throughout the whole time.
Veterans United made the entire home-buying process incredibly easy. As a 21-year-old purchasing my first home, I appreciated how they walked me through every step and made sure I understood everything along the way. The experience was smooth from start to finish, and I would definitely recommend Veterans United to my friends and family.
A special thank you to Ryley -he was outstanding! He stayed on top of everything, kept me informed throughout the process, and made handling all the paperwork stress-free. I truly couldn’t have asked for a better experience.
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Cory and Dene was very helpful and always stayed on top of things with my agent and the title company. They might as well did the whole process for because they handle things and reach out to people when my agent should have been. Cory and Dene you guys are awesome. 🤩
From opening bid to closing in 23 days. That speaks for itself.
They were great through out the process. Friendly, super helpful, and responsive.
Right up to the end our refi went fine. But since the web site wouldn't let me access the existing loan, I was unable to cancel the autopay and a July payment was taken for the loan that had already been replaced. I sent an email asking how to get this fixed and was given 2 numbers to call, after 20 min on the first number they couldn't even find my loan. The second number resolved my issues after one referral. Very poor and uncoordinated customer service, right hand doesn't know what the left is doing.
Response from Veterans United
Hi James,
Thank you for sharing your feedback. I'm glad your refinance went smoothly overall, but I'm sorry the experience after closing was so frustrating. I understand how confusing it must have been to have an automatic payment drafted after your new loan replaced the old one, especially when you had trouble finding the right team to help.
I'm glad your issue was eventually resolved, but I appreciate you letting us know where we can do better. If there's anything you'd like me to look into further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
