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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

156,386

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Showing all 2,385 reviews from Maryland

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4.5 out of 5 Stars
Would Recommend

Loan Officer: Mitch Pearson

NMLS# 1407333

3.5 out of 5 Stars
Would Recommend

Thank you to Alex and Gloria! We would not have had such a smooth transition without them.

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend

Loan Officer: Ashleigh Quinn

NMLS# 342058

5 out of 5 Stars
Would Recommend

Kris and Kathy were both effective and responsive, genuinely looking out for my best interest I would highly recommend them to anyone able to use VA

Loan Officer: Kris Carmichael

NMLS# 966989

4 out of 5 Stars
Would Recommend

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Would Recommend
Photo submission from Dernard W.

My wife and I was and still is impressed with the customer service and help in buying our first home using Veterans United services. The care and respect given to veterans is platinum. They seem to care for the whole veteran and not just a number. We were kept informed throughout the whole process and if I had a question it was not a bother them if I called several times a day or throughout the week. And I fill that we had the best team Veteran United has. Awesome is defined as extremely impressive or daunting; inspiring great admiration, apprehension, or fear. It also should include Jimmy Stranz, Ashley Stratman and Corey Sublett. They made our first time home buying experience seamless. WHAT A TEAM!!!!! Thanks From The Williams Family

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin McMillen

NMLS# 221266

5 out of 5 Stars
Would Recommend

Loan Officer: Sam Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Loan Officer: Taylor Deppe

NMLS# 1055205

5 out of 5 Stars
Would Recommend

Veteran United help me to get though the home buying easy. They are a great group of people.

Loan Officer: Mitch Pearson

NMLS# 1407333

5 out of 5 Stars
Would Recommend

They are always there when you need them to answer any and all questions you may have. They are very good at explaining things to your understanding and make sure you're ready before your closing date. They give you the best deal possible, and show you their appreciation for your service to this country.

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
Would Recommend

The whole team was great. They took the time to explain when I had questions, always prompt with giving updates, and very courteous. I’m a first time home buyer that needed assistance and I received that and more.

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend

Veterans United Is The Way To Go ,If You Are Financing Or Refinancing. I Know From First Hand Experience..They Are The Best

Loan Officer: Janet Bowe

NMLS# 1161486

4.5 out of 5 Stars
Would Recommend

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend

Loan Officer: Allie Leiva

NMLS# 1558421

4.5 out of 5 Stars
Would Recommend
Photo submission from Debra V.

A good team approach. Each member knew their role and will assist you with any questions. I was very apprehensive but they settled my nerves. First time I went through this process. Thank you!

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

Veterans United and my team helped my dreams of homeownership come true. You will start off very energetic and you will get very frustrated during the process at times; however , do not give up. Like I was told by my team STAY POSTIVE and YOUR HOUSE IS OUT THERE SOME WHERE!!!!Thank you Veterans United for making what I thought was the impossible; show me that it was possible of being a HOMEOWNER!!!!HOOAH!!!!!!From Tia M.

Loan Officer: Nate Reeves

NMLS# 856448

3 out of 5 Stars

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend

From start to finish, everyone with or recommended by Veterans United helped me, as a first time homebuyer, understand the entire process. I got a great rate on an outstanding property and I couldn’t be more happy with the services provided. I can’t recommend Veterans United highly enough.

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars
Would Recommend

This was the best decision I could of made going with Veterans United. They closed on my loan in 23 days! They took a lot of the stress out of a cross country move and were there answering all my family's questions along the way. I really appreciated all their work and would not hesitate to recommend them.

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend

See above.

Loan Officer: Courtney Jones

NMLS# 1483086

5 out of 5 Stars
Would Recommend

It was a great process from start to finish. It happened very quickly and I have no issues with the process. The interest rate reduction reduced my mortgage payment by a few hundred dollars a month.

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Kundert

NMLS# 1000911

4.5 out of 5 Stars
Would Recommend

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

My experience with Veterans United was AWESOME! The staff communicated every step of the way. I will highly recommend their services to and and all of my fellow veterans.

Loan Officer: Terri Behrens

NMLS# 1122291

4.5 out of 5 Stars
Would Recommend

Loan Officer: Taylor Deppe

NMLS# 1055205

5 out of 5 Stars
Would Recommend
Photo submission from Marliez G.

Best experience I've had to be my first home loan. They were patient and explained everything to me, they kept me in the loop of everything and remained in communication at all times. Whatever I needed Veterans United reacted in a quick way to try to solve any issues or questions I had.

Loan Officer: Sam Yoo

NMLS# 149705

4 out of 5 Stars
Would Recommend

Loan Officer: Colin Park

NMLS# 1045574

3.5 out of 5 Stars
Would Recommend

Loan Officer: Doug Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend

Trust the process, be patient, submit all documents in a timely manner. Ask for Richard and Jimmie.

Loan Officer: Patrick Richardson

NMLS# 1154233

1.5 out of 5 Stars

My experience with my loan officer was so poor that I intend to call VU's client experience advocate to voice my concerns. The ink isn't even dry on the purchase contract yet and I already regret choosing this lender. I will absolutely NOT recommend VU to anyone looking to purchase a house.

Response from Veterans United

John, thank you for providing this open feedback regarding your loan experience. We look for every possible opportunity to improve and promote customer service. Our Client Advocate team will be researching these comments further to ensure a better experience for future customers. Our team is always eager to hear from you and would have been grateful for the chance to speak with you sooner in the process to seek improvement.

5 out of 5 Stars
Would Recommend

Veterans United helped calm my fears as a first-time homebuyer pursuing a VA loan. Outstanding Service!

Loan Officer: Nichole Barber

NMLS# 1275878

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See all 156,386 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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