The overall process was more tedious than other VA lenders and the appraiser’s they use do not do their jobs. A $700 appraisal still had the VA buyer have to go out and take pictures of smoke alarms.
From opening bid to closing in 23 days. That speaks for itself.
Received excellent customer service and very professional.
As a real estate agent with 39 years in thee business, I was very impressed with how smooth the process was. Communication was great which is probably the most important part of any real estate transaction.
Kept communicating even when they was out from the office.
Molly was very helpful throughout the whole process !
Amazing group of individuals who I would recommend a thousand times over. The most satisfying professional team of people from the Agent, Lender and Title company. Great experience that I would suggest for the next Veteran to take advantage. #NewVeteranHome
Great friendly staff! Super courteous and knowledgeable. Great experience! This is my first home purchase and they're excellent!!!!
Alberto was amazing at his job. He answered every question we had and even gave us his cell number and answered when he was on vacation. The process was smooth with the To Do List on the app we always knew what was needed right away. This is the 2nd time we used them for a loan and we will use again if we buy again. 10 out 10 recommend!
Jerry Landrey, Loan Officer, and Stephanie Sanders, Loan Coordinator, made the process of refinancing go smoothly. Both very professional and always kept me informed (in a very timely manner) about information I needed to provide.
Those guys were awesome !!! They worked with me for over a year and a half , and never gave up on me !!! That's what I call committed !!!!
Zack was awesome. Everything ran smoothly and professionally.
Overall, the home loan process was very smooth. The team Veterans United provided for me was professional, efficient, and effective. The only complaint I have is that the Veterans United VA loan rate page states that "a good credit score almost always means a lower rate". This was not accurate I have excellent credit and was given the highest current VA home loan rate. It was only later in the home buying process where I learned that if I wanted the lower advertised number I had to "Buy down" my rate. I recognize that many factors influence rates. However, the statement on the loan rate page is misleading.
