Bill and his team blew us out of the water. The home buying process can be daunting and intimidating. From the very beginning we were welcomed with a clear and informative line of communication to answer any questions we had. Punctual responses were extremely helpful to the smooth process of going from pre-approval to keys in hand in under 2 months. Somehow with all that efficiency every single member of Bill's team himself included showed a level of professionalism, compassion, and care with every call. The only downfall is that we can only give one 10☆ rating and not more. We will only recommend Bill and his team along with veterans united to everyone going forward.
The whole team at Veterans United held our hand through the entire house buying process! All questions were answered and the closing was an actual delight!! Veterans United will be there for us if we have any other questions now or in the future.
Thank you so much to my Veterans United team. Never stop being great. Other veterans need you just like I did! It was over the top great!! I never want to work with another company or group of people again!
Any questions I had were answered right away. Dan, Erin and Abby all worked together and made my home buying experience stress free.
Matt and Tara were great, they kept me informed and worked tirelessly to make my refi as easy as possible!
I was very nervous the team told me what I needed to do every step of the way it went so smooth.
We found many issues with this house a couple days before buying, when we tried to back out, we were told we would be sued for breach of contract. Now we're stuck with it and it has at least 3 leaks in the roof, the sellers broke a window before we bought it, the walls are coming apart at the ceiling, and we continue to find more and we've only bought it 7 days ago!
Response from Veterans United
Hi Lonnie,
I’m really sorry you’re dealing with all of this, especially so soon after buying your home. That’s incredibly stressful, and I understand why you’re feeling upset. While the VA appraisal is meant to assess the home’s value at face value, it doesn’t identify or predict underlying condition issues, which is why a separate home inspection is always recommended. That said, I hear how overwhelming this feels, and I’m sorry this has been your experience.
I’d appreciate the chance to learn more and see how we can help talk through what happened. Please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and typically respond the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Only good things to say about our experience with Veterans United! The team was responsive, knowledgeable, and made the VA loan process easy to understand. Everything stayed organized, deadlines were met, and communication was excellent throughout. I knew that if i had questions they were there to answer them and things that could be a hiccup for other lenders, they were extremely knowledgeable about. They clearly know VA loans inside and out. Highly recommend to any veteran looking to buy a home.
Big shout out to Justin and Jared for helping us buy our first home! We are so happy! Thank you for making the process so easy and smooth!
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Mike and Shawna was always quick with an answer to whatever question I had. They were very supportive, calling and walking me through the parts I didn't understand. I always felt like I was their only client.
Brian and his team were great. There were some moving goal posts, and VU flexed and explained the details along the way. While I was asking questions, I never felt like I was annoying, and I never felt like I was in the dark. Brian explained the process in the depth and level of detail I needed.
