Process was easy and loan officers were available every step of the way to answer any questions or concerns.
The loan process went very easy and smooth with Veterans United, and they were clear about each step.I only marked down from a ”10” since we didn’t close on time due to the appraisal taking so long. I was told it takes about 5-10 business days and the VA appraiser took the full time allowed by the VA (15 business days) and left me displaced. I’m addition, no one could tell me how long the VA allows for re-appraisal (if the VA authorizes another 15-business days) since the house needed to be 100% finished for appraisal. This cost me thousands more for my lost rate lock, re-appraisal, hotels, dining out, and loss of an entire refrigerator & freezer full of food. However, I was thankful my loan officer handled some of the extra charges on the VU loan side. That shows excellent customer service on behalf of VU, and was much appreciated; Thank you!
I would recommend United Veterans Home loan to any vet looking for a mortgage!
I will be recommending VU to all my vet contacts!
Thank you so much to my Veterans United team. Never stop being great. Other veterans need you just like I did! It was over the top great!! I never want to work with another company or group of people again!
I would 100% use Veterans United for a home loan. The team was amazing, responsive, and professional!
We've worked with Jason Crone and his team on several occasions and they always do an outstanding job!
Great experience.
Buying a home can be overwhelming, but working with Veterans United turned what could’ve been a stressful process into something genuinely manageable—and even enjoyable. Our loan officer, Mason Maddox, was attentive, knowledgeable, and incredibly easy to reach. He made sure we understood every step and always made time for our questions, no matter how small. Equally invaluable was Dena Singh, our loan coordinator, who truly went above and beyond. She had this amazing way of making everything feel less intimidating—guiding us through the paperwork, checking in often, and offering reassurance when we needed it most. Dena brought warmth and clarity during the moments we felt unsure, and we honestly couldn’t have done this without her. Robin, our homebuying concierge, was also a great resource—friendly, responsive, and ready with helpful tools along the way. With a team like this, we never felt alone in the process. Veterans United didn’t just help us get a loan—they helped us feel at home before we even moved in.
I felt like I had the most top-notch professional team VU had to offer.
Between the flooding basement and leaking roof and asbestos and electrical wires trying to burn the house down, I'm pretty sure I was safer in Afghanistan. Thanks.
Response from Veterans United
Hi Chad,
I’m so sorry to hear what you’ve been dealing with since moving into your home. No one expects to face issues like flooding, roof leaks, or safety hazards right after closing—and to say it’s disappointing would be an understatement. I can’t imagine how frustrating and overwhelming this must feel, especially when you trusted that the process would protect you from surprises like this.
While we don’t control the condition of the home or what comes up after closing, that doesn’t mean we don’t care. You deserved clear guidance and support throughout your journey, and I’m truly sorry you were left feeling like we let you down.
If you’re open to it, we’d really appreciate the chance to talk more about your experience and see how we can help from here. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office from 9 a.m. to 5 p.m. Central Time, but please feel free to reach out anytime.
Big shout out to Justin and Jared for helping us buy our first home! We are so happy! Thank you for making the process so easy and smooth!
A seamless process from start to finish. Aaron and his team worked behind the scenes and burned the midnight oil to meet my specific goals within the home buying process. I commend them for their efforts, would recommend them to any veteran homebuyer, and will be sure to work with Aaron on our next purchase down the line.
Even while our transaction moved at light speed, Mike and his team took their time to ensure we understood our loan and the steps that needed to take place to get it done - and done right. He listened to us and educated us. He is kind and we could hear his smile through the phone. We highly recommend him!
The home buying experience was made enjoyable by the constant support. As well as the fast turnaround time from start to finish.
This was a fantastic experience. The team was knowledgeable and extremely friendly. They were always one step ahead of the process to ensure everything went smoothly.
Mike and Shawna was always quick with an answer to whatever question I had. They were very supportive, calling and walking me through the parts I didn't understand. I always felt like I was their only client.
Thank you all for ruining my life, you all sold me a lemon and told me tough luck. I went in on this not knowing anything, and was completely taken advantage of. After private inspection and following the VA home loan guidelines you all sold me a summer cabin and passed it off as a 4 season home. The interest rate was conveniently raised from 6.5 - 7.2 at the last minute. After 5 months of living here I have spent $3500 on heat, because the cabin doesn’t hold heat, and I have permanent cold damage to my toes from arriving the winter. I’ve have to get a new roof put in the home because the roof that passed all your inspections didn’t qualify for home owners insurance. It is cold inside as it is outside here, and you sold me this home for a soon to be foreclosure.
When I called about this, all of this, your company told me tough luck, there’s nothing we can do for you. The state of Maine told me they’d help but then forgot about me, there’s nothing department of veteran affairs home loan dept told me there’s nothing they can do for me, and pretty much that I’m an idiot.
If I could go back and give this house back and make things they way they were before I called you all I would, since that is impossible I want to congratulate you, for treating me like a number just like everyone else. A check in the box, whose entire life is soon to change because I am already behind on monthly payments because all my money went toward heat and surviving the winter.
When you inevitably take this house from me, I will be left homeless with awful credit. That moment will happen during your 9-5 job, when you get to go home I will be homeless.
Thank you for ruining my life.
The best part is when you sent me a congratulations gift. For context, before purchasing this lemon, I had to put down my cats due to a debilitating gum disease, both of them the same day. I had mentioned this to someone during this process. The gift you sent was a name plate with one of their names.
I hope that the universe works against everything you all do, so you won’t be able to destroy anymore lives like you did mine.Thanks for never listening to me, and rushing and pressuring me through this process, and congratulations for picking on the guys that are trying to just get by with what they’ve already gone through.
Response from Veterans United
Hi Justin,
Reading your review was heartbreaking. I’m so sorry for everything you’ve gone through — from losing your pets, to feeling misled about the home, to now facing financial hardship and physical health challenges. That’s an enormous burden to carry, and I hate that you're feeling like you were left to carry it alone.
You deserved to feel heard, supported, and fully informed throughout the homebuying process — not rushed or pressured. It’s incredibly upsetting to hear that you’re questioning the condition and livability of the home after closing, and I can see how all of this has made what should’ve been a fresh start feel like anything but.
Regarding the gift, I want you to know it came from a place of compassion. Our team remembered your story and hoped to honor something meaningful in your life. I’m so sorry it came across as insensitive — that was never our intention, and I hate that it caused more pain.
While our ability to intervene after closing is limited, especially with property condition issues, I still want to do whatever I can to support you. If you’d be open to it, I’d like one of my team members to talk through your concerns and walk you through any potential next steps — whether it’s getting in touch with the VA, your inspector, or other professionals who may be able to help.
You can reach my advocates directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST, and if a conversation doesn’t feel right now, just know that we’re here when and if you’re ready.
Easy process, very helpful!
