Very attentive and explained what was going on every step of the way which I really appreciated.
As a first-time homebuyer, I expected a smoother and more transparent process than what I experienced. Unfortunately, communication and organization were lacking throughout my loan process.I strongly prefer email communication, but despite multiple requests, I was almost always met with voicemails instead. This made it harder to keep track of important information. I was sent several versions of the same documents to sign, which was confusing. At one point, I was even asked to re-verify my employment just two days before closing—something I wish I had been warned about much earlier in the process.Even more concerning, I personally caught a $10,000 error in my closing costs just five days before closing. When I brought this up, instead of recognizing it as their mistake, the team initially discussed restructuring my loan to include the additional fees. Only later did they realize it was an error on their end. That kind of oversight is unacceptable, especially when clients are paying fees for document preparation.As a first-time buyer, it would have made a huge difference to have a clear timeline of what documents to expect, when to expect them, and even guidance on things like taking time off work for closing.On a positive note, every interaction I had with staff was friendly and courteous. However, the lack of consistent communication and upfront explanation made what should have been an exciting milestone into a stressful and confusing experience. Veterans United could greatly improve by focusing on clear, timely communication—especially for those navigating the home-buying process for the first time.
Thank you so much to my Veterans United team. Never stop being great. Other veterans need you just like I did! It was over the top great!! I never want to work with another company or group of people again!
The experience I had with my loan team was fantastic I highly encourage and recommend veterans or active duty to use the services here at veterans united
Alberto, Stephanie and Sarah were all very helpful and easy to work with, although it was not always clear what their specific roles were other than Alberto was overall in charge of my loan application. I did get frustrated with the back/forth with the Underwriters and their recurring request for additional information. This included last minute requests for information after I had already been cleared for closing. And waiting three hours after I signed all my documents at the closing for them to "approve" everything on your end was not helpful.
Until the VA, the Appraiser and Veterans United can get on the same page there will always be too many set backs.
Response from Veterans United
Hi Danny,
I’m sorry the process felt weighed down by setbacks. I know how frustrating it can be when different parts of the process don’t feel in sync. The VA appraisal’s role is to look at the property’s value at face value, but it isn’t the same as a full home inspection, which can help buyers catch more details earlier on. I understand that doesn’t make the experience easier, and I’d like to hear more about what happened. Our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
Veterans united is the best and easiest to work with will definitely use again
Kyle Black, Jon McCarty were amazing and incredibly helpful.
Mike and his team were exceptional. Answered questions when I had them. Explained things I was not firmiliar with. The whole team was great!!!!!
Big shout out to Justin and Jared for helping us buy our first home! We are so happy! Thank you for making the process so easy and smooth!
Thank you very much!! Smooth as can be on my end!!
Great Process!!!
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Very friendly and professional. Answer questions and returned calls and emails quickly
The best experience making a home purchase you could possibly have.
Mike and Shawna was always quick with an answer to whatever question I had. They were very supportive, calling and walking me through the parts I didn't understand. I always felt like I was their only client.
