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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

427,593

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 1,825 home purchase loan reviews from Maine

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0.5 out of 5 Stars
headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Veterans United was an absolute pleasure to work with. My loan officer was transparent, communicative, and great to work with throughout the process. The loan coordinator was responsive, clear, and concise in what was required of me, and great overall. I am so thankful to have worked with the team that I did to help get me into my first house! 10/10 recommend!

headshot image of Jordan Smetana

Loan Officer: Jordan Smetana

NMLS# 2388792

5 out of 5 Stars
Would Recommend

Really didn't expect it to go as smoothly as it did. Excellent experience.

headshot image of Daniel Perry

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
Would Recommend
headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars
Would Recommend
Photo submission from Peter G.

Thank you so much to my Veterans United team. Never stop being great. Other veterans need you just like I did! It was over the top great!! I never want to work with another company or group of people again!

headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

4.5 out of 5 Stars
Would Recommend
headshot image of Mike Lyman

Loan Officer: Mike Lyman

NMLS# 1312488

5 out of 5 Stars
Would Recommend
headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

5 out of 5 Stars
Would Recommend
headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend

Working with VU was such a smooth process. I stayed closely connected with the team and knew exactly what was needed of me at all times. Super easy and friendly work with!

headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend
headshot image of Jessica Pratt

Loan Officer: Jessica Pratt

NMLS# 1450320

5 out of 5 Stars
Would Recommend

Professional yet personal enough to feel friendly and familiar.

headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

4.5 out of 5 Stars
Would Recommend
headshot image of Samuel Sexauer

Loan Officer: Samuel Sexauer

NMLS# 1025352

5 out of 5 Stars
Would Recommend

Process was easy and loan officers were available every step of the way to answer any questions or concerns.

headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

4.5 out of 5 Stars
Would Recommend

The loan process went very easy and smooth with Veterans United, and they were clear about each step.I only marked down from a ”10” since we didn’t close on time due to the appraisal taking so long. I was told it takes about 5-10 business days and the VA appraiser took the full time allowed by the VA (15 business days) and left me displaced. I’m addition, no one could tell me how long the VA allows for re-appraisal (if the VA authorizes another 15-business days) since the house needed to be 100% finished for appraisal. This cost me thousands more for my lost rate lock, re-appraisal, hotels, dining out, and loss of an entire refrigerator & freezer full of food. However, I was thankful my loan officer handled some of the extra charges on the VU loan side. That shows excellent customer service on behalf of VU, and was much appreciated; Thank you!

headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
Would Recommend
Photo submission from Eric H.

Big shout out to Justin and Jared for helping us buy our first home! We are so happy! Thank you for making the process so easy and smooth!

headshot image of Justin Phillips

Loan Officer: Justin Phillips

NMLS# 1803468

5 out of 5 Stars
Would Recommend
headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

I would recommend United Veterans Home loan to any vet looking for a mortgage!

headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

I will be recommending VU to all my vet contacts!

headshot image of Mike Lyman

Loan Officer: Mike Lyman

NMLS# 1312488

5 out of 5 Stars
Would Recommend

I would 100% use Veterans United for a home loan. The team was amazing, responsive, and professional!

headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend

We've worked with Jason Crone and his team on several occasions and they always do an outstanding job!

headshot image of Jason Crone

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
Would Recommend

Great experience.

headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

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5 out of 5 Stars
Would Recommend

Buying a home can be overwhelming, but working with Veterans United turned what could’ve been a stressful process into something genuinely manageable—and even enjoyable. Our loan officer, Mason Maddox, was attentive, knowledgeable, and incredibly easy to reach. He made sure we understood every step and always made time for our questions, no matter how small. Equally invaluable was Dena Singh, our loan coordinator, who truly went above and beyond. She had this amazing way of making everything feel less intimidating—guiding us through the paperwork, checking in often, and offering reassurance when we needed it most. Dena brought warmth and clarity during the moments we felt unsure, and we honestly couldn’t have done this without her. Robin, our homebuying concierge, was also a great resource—friendly, responsive, and ready with helpful tools along the way. With a team like this, we never felt alone in the process. Veterans United didn’t just help us get a loan—they helped us feel at home before we even moved in.

headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend
headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend
headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
Would Recommend
Photo submission from Sue C.

Mike and Shawna was always quick with an answer to whatever question I had. They were very supportive, calling and walking me through the parts I didn't understand. I always felt like I was their only client.

headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

3.5 out of 5 Stars
Would Recommend

I felt like I had the most top-notch professional team VU had to offer.

headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

4.5 out of 5 Stars
Would Recommend
headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

0.5 out of 5 Stars

Between the flooding basement and leaking roof and asbestos and electrical wires trying to burn the house down, I'm pretty sure I was safer in Afghanistan. Thanks.

Response from Veterans United

Hi Chad,

I’m so sorry to hear what you’ve been dealing with since moving into your home. No one expects to face issues like flooding, roof leaks, or safety hazards right after closing—and to say it’s disappointing would be an understatement. I can’t imagine how frustrating and overwhelming this must feel, especially when you trusted that the process would protect you from surprises like this.

While we don’t control the condition of the home or what comes up after closing, that doesn’t mean we don’t care. You deserved clear guidance and support throughout your journey, and I’m truly sorry you were left feeling like we let you down.

If you’re open to it, we’d really appreciate the chance to talk more about your experience and see how we can help from here. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office from 9 a.m. to 5 p.m. Central Time, but please feel free to reach out anytime.

5 out of 5 Stars
Would Recommend
headshot image of Andrew Moe

Loan Officer: Andrew Moe

NMLS# 34810

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