From the minute we filled out a survey/interest link to the final ‘congratulations’ text, we were pleased and surprised! VU knew we wanted to close in less than 30 days and made it very clear what was needed from us to deliver on our goal! They were all amazing and easy to work with! Would highly recommend!
The team that helped me through the home buying process was amazing! I was beginning to think that I was never going to find a home that fit me and that it was not going to become a reality of owning my own home, however, through everything the team that I got connected with was there for me the whole time every single step of the way encouraging me and reassuring me that this was going to happen and it did!! I found a great little place and my team really came through for me to make it mine!!!
Rett and his team didn’t disappoint. I was nervous that the last time we used Rett and his team was a fluke, but this time went just as smooth as last time. Hopefully this is the last house we buy for a while, but I wouldn’t hesitate to use Rett again if we did buy again in the future.
I think I've said a lot of good at this point. I feel extremely lucky that I had such an amazing team of people that made my family's first home a possibility. I hope they all know how much my family and I appreciate their efforts.
Everyone is very helpful. Some parts of the paperwork I did not understand at all. They replied very quickly breaking down the numbers and what everything meant. Overall, as long as you’re on top of checking your email the make the process very quick and efficient.
I just want to say thank you to the entire staff. I am not sure if this will make it to him but Dillon who was handling the ADT pitch was also fantastic, unfortunately due to the lay out of the house and only having satellite internet we decided to forgo the ADT system had that not been an issue I certainly would've purchased it through Dillon. Every single person I worked with genuinely seemed to care about me more than customer. I was skeptical at first as there is plenty of Veterans assistance programs that turn out to be scamish. Veterans United HL was simply the best possible choice, they made our dreams come true and I love to say this, the overall process was simply easy.
Can’t thank everyone enough, we truly couldn’t have done it without our veterans united team!
Happy in Up North Michigan. Thank you, Veterans United!
Erinn Cline is a true professional and worked with me and kept me aware of everything that was happening or going to happen
Made the whole process super easy very helpful any questions we had everybody was more than willing to help answer those questions it's just made a very difficult process much easier on myself and my family will very much recommend for any of my veteran friends and family.
Ready to see for yourself?
Experience first-hand why 321,648 homeowners give us a perfect score!
Made the home buying process smooth. If our attorneys in Buffalo didn't mess the process here from our proceeds it would have been even better!!! We are happy to be part of the veterans united family!! 🥰. Thank you!!!
My negative review was mainly do to the rate change they keep sending estimate of the loan closing documents. Me unaware, once the rate went up a whole percentage point they decided to lock the rate costing me 1% on this mortgage which was a big deal. Also lest than a hour before closing he emails changes to the closing amounts. what if i had never read that email before going to close. I was just just not happy with how this was handled. But, i have the Home and I'm moving on
Response from Veterans United
Hi Keith,
I’m really sorry to hear about the frustration you experienced with your rate lock and the last-minute changes before closing. I can only imagine how upsetting it must have been to see your rate increase by a full percentage point and to feel caught off guard so close to the finish line. That’s not the kind of experience we want anyone to have when buying a home.
It sounds like there were some breakdowns in communication on our end that made an already complex process even more stressful, and I truly apologize for that. Buying a home is a big deal, and your concerns about the rate change and last-minute closing adjustments are completely valid.
If you’re willing, my team would love the chance to look into what happened here so we can learn from this and do better in the future. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We really appreciate your feedback, and hope you’re settling into your new home despite the challenges along the way.
