Skip to Content

Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

270,382

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

Filters by recency
Filters by state
Filters by branch of service
Filters by type of loan

Showing all 6,202 reviews from Michigan

Clear Filters

5 out of 5 Stars
Would Recommend

Julie Watts was always very helpful, respectful and great with communication.

Loan Officer: Ashleigh Quinn

NMLS# 342058

3 out of 5 Stars
Would Recommend

I rated our experience a 6/0. Scoring a 6/10 in school is a failing grade. Our home-buying experience was miserably exhausting the closer we got to our close date. Being the first experience of buying a house we were told by many that it would be the most difficult thing we have ever done. VU did not disappoint. Our close date was extended over and over again. Paperwork was submitted again and again. And again we were delayed. My biggest issue is that we as homebuyers did not have any contact with the underwriter. In our situation it was numerous underwriters who each wanted something different. There was no justification for half of the repetitive paperwork and it just seemed that there was no reasoning behind it. Being active-duty you would think that there would be a checklist and everyday there was something new. The only reason why I would recommend VU is the caliber of the user interface and the actual representatives that you can speak to. The final approver team of underwriters is lacking and I feel as if there is a repetitive issue with extended close dates in which the potential for losing money by the sellers backing out is likely. No family should be in fear of losing a residence during the closing process.

Loan Officer: Stephanie Piester

NMLS# 2026815

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend

Loan Officer: Thomas Champion

NMLS# 1102159

4.5 out of 5 Stars
Would Recommend

This company is the best of all the 12 loans we have closed over the past 64 years,
Thanks VHL and Stacy.
.

Loan Officer: Stacy Sumpter

NMLS# 865042

5 out of 5 Stars
Would Recommend
Photo submission from Maria D.

I had a wonderful experience with them in my first VA home loan. They secured me the lowest interest rate, and they were there to answer any questions throughout the entire process. They were with me during every step of the process, which for smooth sailing throughout. I would highly recommend Veterans United.

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Buchner

NMLS# 217248

4.5 out of 5 Stars
Would Recommend

There is someone every step of the way to help you. Always cordial making you feel like your very important to them.

Loan Officer: Kyle Bass

NMLS# 1960368

5 out of 5 Stars
Would Recommend

I am really happy with my service that Veterans United help me with I really appreciate all the hard work everyone put into it and I would recommend them to anyone.

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars
Would Recommend

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend

Veteran’s United is an outstanding lender that made our dreams come true. Through the use of technology, the process was not complicated at all. Every email I sent or any question we had during the process was answered quickly. The staff is nothing less than professional. In addition, they are not afraid to put in the extra “legwork” in order to help the process moving in the right direction. The process they have in place of buying your new home makes it simple, fast, and without errors. Veteran’s United has literally made our families dreams come true. They are about helping people, and to us…..you can’t put a price on that.

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend

Loan Officer: Damien Shafer

NMLS# 449799

3 out of 5 Stars

Loan Officer: Promise Jackson

NMLS# 1125746

5 out of 5 Stars
Would Recommend

Our loan Coordinator Ashlee was amazing as well. Her and Rett make an amazing team.

Loan Officer: Rett Thompson

NMLS# 1747762

4 out of 5 Stars
Would Recommend

Loan Officer: Chris Lippmann

NMLS# 1943520

5 out of 5 Stars
Would Recommend
Photo submission from Thaddeus L.

Working with Maureen made the home buying process a breeze! She was always there for any question or concern. I’d easily redo this whole process if she was on my side. Thank you again.

Loan Officer: Maureen O'Hare

NMLS# 1064196

5 out of 5 Stars
Would Recommend

They are always there for you, you dont have to worry about anything

Loan Officer: Justine Farnen

NMLS# 1281956

5 out of 5 Stars
Would Recommend

Very professional and we would not hesitate using their service again.

Loan Officer: Stacy Sumpter

NMLS# 865042

5 out of 5 Stars
Would Recommend

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
Would Recommend

I love my home and area that I’m living at so be patient and work with United Veteran.

Loan Officer: Brandi Arvidson

NMLS# 1531279

5 out of 5 Stars
Would Recommend

I think the only think that could use improvement is maybe chill out a little bit on the inspection process , lowkey it was a pain , for the buy, and for the seller, AND that was the specific reason most people declind our loan type is be ause the appraisal process is to nit picky... I understand it's to cover your Investment, and to protect the buyer, but ultimately it may be a little to strict and it's kind of a bummer to lose out on opportunities because the seller is afraid of have to make repairs like repainting chipped paint areas .... lowkey the appraiser was petty for that but to each its own....but it's those tiny little lowkey irrelevant problems that hold up the process when it's not an issue that prevents to the home from being livable.... I feel like it's an expensive part of the home buying process for it to be as nit picky as it is..... we literally paid 600 for someone to tell us we got chipped paint.... and an exposed wire.... when the home inspector already said those were passable . So I dont understand the point of paying a home inspector and pass inspection just to be held up buy a home appraiser... but hey your the bank , you do what you feel is necessary to protect your money... I suppose if I was handing out Hella money I'd be nit picky too. But hey you asked ...

Loan Officer: Kelsey Allen

NMLS# 1947880

Ready to see for yourself?

Experience first-hand why 206,357 homeowners give us a perfect score!

Check My Eligibility →
5 out of 5 Stars
Would Recommend

Highly recommend Veterans United. They walk you through the process and will answer any questions you have quickly. They did an awesome job!! Love Whitney and Lori!!

Loan Officer: Whitney Lieberman

NMLS# 2001312

5 out of 5 Stars
Would Recommend

It was a very long process, but Steph and Co. stuck it out with us with patience and determination! We’re finally set to move in and we couldn’t be more happy. Thanks again for everything!

Loan Officer: Stephanie Buckridge

NMLS# 1035470

4.5 out of 5 Stars
Would Recommend

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend
Photo submission from Randall B.

I’m glad I went with VA home loan, they did an awesome job in getting me into my new home during this time, with the covid 19 having everything shut down they were able to get things done for me to close on the home.

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend

Hands down, if it were not for Nick Berardini I would probably have financed through USAA and probably missed out on our forever home. We would most likely have settled for something less, but Nick came through like Tom Brady in the 4th quarter and threw a Hail Mary (gap coverage) to win us this house. Thank you Nick.

Loan Officer: Nick Berardini

NMLS# 2073527

3.5 out of 5 Stars
Would Recommend

Loan Officer: Chelsea Browner

NMLS# 1960358

4 out of 5 Stars
Would Recommend

Loan Officer: Steve Kincheloe

NMLS# 328305

More Reviews

See all 270,382 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

See more Veterans United Home Loans reviews from across the web:

Send Your Feedback

We want to hear about your experience with Veterans United!

Back to Top

START HERE: $0 Down VA Home Loans