Overall an amazing experience! Easy online submitting and was easy to submit exactly what they asks for.
We have purchased a few other homes with different lenders, so we are no strangers to this process. However, this was my first experience with Veterans United and I thought I knew what to expect. I was wrong. The promptness of my Loan Officer and her team was impressive. The effectiveness of the communication system, their process, and the staff were nothing short of exceptional. This was not an easy home to buy given the current market conditions, but having this team from Veterans United made this experience substantially less painful. I am not sure if we would have made it to close if it wasn't for the loan team. Their positive and consistent communication practices earned their weight in gold. Thank you!
Overall as first time buyer it was great experience thank you for everything
The team that helped me through the home buying process was amazing! I was beginning to think that I was never going to find a home that fit me and that it was not going to become a reality of owning my own home, however, through everything the team that I got connected with was there for me the whole time every single step of the way encouraging me and reassuring me that this was going to happen and it did!! I found a great little place and my team really came through for me to make it mine!!!
Madison was amazing to work with!! She made us feel like she was our family and she was protecting us!! If it wasn't for Madison We would of thrown the towel in months ago!!! Thank you agian Madison!!! Doug and Dixie
My team of 3 were outstanding! They called, texted and emailed my husband and I, keeping us informed throughout the way. - We appreciated the support system and smooth transaction, communication and process fo refinancing our home.
Very stress free experience.
Jordan and the team were stellar people to work with throughout the home buying process. Veteran's United is the best of the best. Thank you for everything VU!
Happy in Up North Michigan. Thank you, Veterans United!
Everyone I spoke with was amazing! I cannot say enough positive things about Heather! She took all my calls and answered some of the same questions multiple times. Her professional and kindness made me at ease
Evan, Aaron, and Jourdan were PHENOMENAL. They were so quick and incredibly patient with us through the entire process. They definitely made a difficult situation much more manageable.
buying a home is a stressful time. this is what i was expecting. this is not what i got this team held my hand the whole way through, they took away the stress, kept me informed in every situation i was never uninformed. garet, tyler and brad bought this house for me i just had to move in i was so impressed with the knowledge of this professional team and the way they complimented each other. i will tell everyone what a great and stress free experience this was...
Extremely unlikely to do business with you again, or recommend your services.
Response from Veterans United
Hi Gabriel,
Thank you for sharing your feedback, and I apologize for any frustration this caused.
We aim to provide the best service possible, and it's clear we didn't meet your expectations this time. I'm sorry to hear that your experience with us was disappointing.
Could you please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we may learn more about your journey with us? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime, and we’ll get back to you as soon as we can.
Made the home buying process smooth. If our attorneys in Buffalo didn't mess the process here from our proceeds it would have been even better!!! We are happy to be part of the veterans united family!! 🥰. Thank you!!!
What a great experience. I was clueless to the whole experience. I read articles and YouTube videos, but still didn’t feel prepared for buying my first house.
I have service related mental health issues. I was having a panic attack one day, and Rhett was just reaching out to check in. I was honest with him, and with no judgement and pure empathy he assured me everything was going to be fine. Said he would take care of me, support me through this, and he did!The true care they give is not what I expected or could have imagined. Above and beyond service.They were always there for every question I had, and I had a lot of them. Everyone in the team checked in frequently to see how I was doing. How I was doing with looking for the house, the inspections, all the details of the house buying process…and then check on how I am doing. The attention to detail in their customer service and the whole loan process is top tier!I told my friends and family about the experience. None of them ever had their loan providers buy them coffee to boost morale or support them like you all did.Thank you, truely and deeply.
