Veterans United went above and beyond for our first ever home purchase. From start to finish we felt supported every step of the way. From raising our credit score, helping us through pre approval, keeping us updated on the status, and even getting us to an earlier closing day. I would highly recommend Veterans United to anyone looking to use a VA loan.
The team was amazing Chris took excellent care of me walking me through each step
The team that helped me through the home buying process was amazing! I was beginning to think that I was never going to find a home that fit me and that it was not going to become a reality of owning my own home, however, through everything the team that I got connected with was there for me the whole time every single step of the way encouraging me and reassuring me that this was going to happen and it did!! I found a great little place and my team really came through for me to make it mine!!!
We had a very good overall experience!
Chase, and his Team did a phenomenal job. Veterans United is quick and efficient.
Had a couple hiccips but our team was fast to corrrect them. Love our new home
The Best Rhan Deborah Jeff thank you so much for your help and Nicole thank you so much
Happy in Up North Michigan. Thank you, Veterans United!
Josh and Sarah both made this process so unbelievably easy! They helped with a few credit errors and got them taken care of immediately! They stayed in touch every step of the way! Highly recommend!!!
Ready to see for yourself?
Experience first-hand why 336,705 homeowners give us a perfect score!
The Veterans United team helped make a dream come true! Exemplary customer service and Veteran oriented team and company!!!
Made the home buying process smooth. If our attorneys in Buffalo didn't mess the process here from our proceeds it would have been even better!!! We are happy to be part of the veterans united family!! 🥰. Thank you!!!
I was disappointed at first but then I became irritated and then just plain mad. There FOUR to many people in this process. None of them knew what was actually happening and most had the wrong understanding of what was expected of them and what the needs of the customer was. I’ve bought over twenty properties in my lifetime while not the worst of the group this was definitely in the bottom twenty percent and I paid you thousands of dollars to do this unexceptionable service to me. I guess I’m to blame for this. No I won’t be putting my name on the line for the group who didn’t take care of there customer. I’m gonna stick to one person deal with one person hold one person responsible. This shot gun affect is a very bad experience.
Response from Veterans United
Hey Michael,
I really appreciate you sharing this, even though I’m so sorry to read it. Having a confusing or disjointed experience—especially with something as important as buying a home—has got to be incredibly frustrating. You’re right to expect more clarity and coordination from us, and I hate that we didn’t deliver that for you.
It sounds like we put too many voices in the mix and didn’t have a clear enough plan for how to support you. That’s on us. The “shotgun” approach you mentioned isn’t how this process should feel, and I’m sorry it left you feeling like no one was truly owning your experience.
If you’re open to it, I’d love my team to dig in more with you or learn anything else you’d be willing to share. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Veterans United is the lender to work with!! The loan team guides you through the home buying process with patience, kindness and professionalism ensuring a great experiene. Veterans United works hard to help Veterans become homeowners and the team goes above and beyond to makes the process easy.
One thing that was upsetting was the interest rate for a VA loan. I know this wasn't my loan officers doing as she was fantastic to work with!
This is my third house through Veterans United.
Everything went smoothly again. Highly recommend.
