Josh and Sarah both made this process so unbelievably easy! They helped with a few credit errors and got them taken care of immediately! They stayed in touch every step of the way! Highly recommend!!!
I was disappointed at first but then I became irritated and then just plain mad. There FOUR to many people in this process. None of them knew what was actually happening and most had the wrong understanding of what was expected of them and what the needs of the customer was. I’ve bought over twenty properties in my lifetime while not the worst of the group this was definitely in the bottom twenty percent and I paid you thousands of dollars to do this unexceptionable service to me. I guess I’m to blame for this. No I won’t be putting my name on the line for the group who didn’t take care of there customer. I’m gonna stick to one person deal with one person hold one person responsible. This shot gun affect is a very bad experience.
Response from Veterans United
Hey Michael,
I really appreciate you sharing this, even though I’m so sorry to read it. Having a confusing or disjointed experience—especially with something as important as buying a home—has got to be incredibly frustrating. You’re right to expect more clarity and coordination from us, and I hate that we didn’t deliver that for you.
It sounds like we put too many voices in the mix and didn’t have a clear enough plan for how to support you. That’s on us. The “shotgun” approach you mentioned isn’t how this process should feel, and I’m sorry it left you feeling like no one was truly owning your experience.
If you’re open to it, I’d love my team to dig in more with you or learn anything else you’d be willing to share. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
I recommend using Veterans United. My loan team members Holly, and Eli both excelled at customer service in all aspects which led to a very simplified and stress free process.
I had anlot of interface with Amanda Day. She was "over the top" with advice, guidance, and support. She and Tom are a perfect team. Thank you, Amanda.
I can't thank Kendall and the team enough for helping me refinance my loan. I was almost 100% hands off as they did all the leg work for me. Great to have that trust in a team keeping our best interests in mind.THANKS AGAIN!
rich was great! Timely, professional and polite. Would happily recomment and enourage others to go with Rich and VU!
Julian, another outstanding individual. He was great if there was any changes he was in contact with me right away. Nothing ever caught me off guard with him either. He made sure that I understood what was expected of me. I can’t say enough good about this individual this was the easiest Loan I have ever gotten. With Ross Julian and your whole team I want you to know that this old man, thank you from the bottom of his heart. God bless you all.
GREAT PEOPLE POOR PLATFORM
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Chris and his team earned our trust after quickly proving their mission to partner with us long term and find the best possible plan to get us into our dream house. As first time home buyers, they walked us through the entire process and took time to answer all my questions, and NOW refinancing our house no hassle and go smoothly. Chris and his team worked fast to get us to the closing table quickly. He even made sure to closely watch interest rates. Since closing I've had several interactions with the team to ensure that our goals stay aligned moving forward. We can't thank him and the entire team enough for how professionally and warmly they handled our entire mortgage process. We are grateful to work with Chris and the whole team of My Veterans United. Thank you so much!!!
Me paying for the assessment of my property instead of it being included with my loan was a big disappointment. It also took way longer that my previous experience with Rocket Mortgage
The best company and people to work with, this is the second time in a row we have used Veterans united. They have earned are trust, which is more important then I can say about some other company's. Give them a call today and you will see what we mean. Trust is earned not given. Good luck!
Trump shouldn't be touching what the taxpayers pay into for our social safety nets like Medicare, Social Security, Unemployment or Food Stamps or VA Benefits, just to pay for tax breaks for the wealthy. Is nothing sacred? A living wage for a minimum wage would level the playing field, so working people wouldn't need to depend on the government supplemental incomes.
Thank you
