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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

139,890

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
120,728
4
15,115
3
2,239
2
1,027
1
781

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Showing all 1,611 home purchase loan reviews from Minnesota

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5 out of 5 Stars
Would Recommend

I wore the socks you sent me at closing.

Loan Officer: Mitch Casteel

NMLS# 920439

5 out of 5 Stars
Would Recommend

Loan Officer: Scott Turner

NMLS# 1781695

5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

Veterans United was a great help. Veterans United answered every question I had, They made sure I understood everything. Veterans United made it easy. Thank you Dylan, Paul and crew.

Loan Officer: Dylan Morgret

NMLS# 1493964

5 out of 5 Stars
Would Recommend

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
Would Recommend

Loan Officer: Scott Houin

NMLS# 1245877

5 out of 5 Stars
Would Recommend

Loan Officer: Jeffrey Ferguson

NMLS# 201868

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend

Very pleased with Veterans United!

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

Said it above. Thanks again to Veterans United for coming through for me and now my brother Mark. Mark struggled over the last year with issues that were not his fault yet he was responsible. Veterans United looks at the WHOLE picture and creates a strategy to overcome. And they don't just say they will do; they do it! Mark's real estate agent made a comment about Veterans United people. Here's what he said:"Those Veterans United people are on-the-ball. I've never encountered a loan company as sharp as Veterans United."That's what he said to Mark the day he showed the house Mark is now the proud owner of.You guys keep doing what your doing and don't screw it up with too much pride. Stay humble and serve. We know the difference out here, believe me and we can spot a fake a mile away. Thanks

Loan Officer: Daniel Lowes

NMLS# 186468

2 out of 5 Stars

I would not recommend VU to anyone. I was just another number to them. My process was contingent on the sale of another home. When my process took longer than normal, I was pushed aside and felt like a nuisance. I was told they would work on interest rates to compete with other quotes. That was a lie. I had 4 closing cost changes in 7 days prior to closing. They said it was due to other groups (title company, home owners insurance, etc.) My emails, documents and speaking with these places told a different story. They gave me the clear to close on Monday for Wednesday, text me Tuesday and changed my closing cost numbers, Wednesday I get an alert that things were added to my online portal THE DAY OF CLOSING. The title company did not receive the paperwork until 4 hours before I walked through the door. They dragged their feet on everything to the point where I had 2 choices, start the process over with another lender and potentially lose out on my house or suck it up and refinance somewhere else. I receive better, faster service from the VA than I did with VU.

Response from Veterans United

Jessica, we take your feedback seriously. Thank you for taking the time to share your experience with our team. A member of our Client Advocate team will be researching this situation further to determine how we might better communicate the right expectations. We do not hold ourselves accountable for the actions of others; however, we appreciate the attention you have brought to improving our process.

5 out of 5 Stars
Would Recommend

Great job

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
Would Recommend

This company was the best experience I’ve had ever. I could do most everything online. I always had someone to talk to when I had questions. Got the best rate possible. I would highly recommend Veterans United to anyone looking for a VA loan. Trulely outstanding in lenders!

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

only use my name as "Sandie" not Sandra for promotional use

Loan Officer: Matt Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

I really enjoyed the services my family received!

Loan Officer: Dave Llewellyn

NMLS# 933895

5 out of 5 Stars
Would Recommend

There was a lot of information available to help inform each step of the process. Although there were several steps, we felt confident throughout the whole process. Our loan specialist was increible. We truly appreciated his attention and dedication to ensure we had a successful outcome. He made the process easy to navigate. It felt like we were at the top of his priority list everyday. His team was also very knowledgeable, diligent, and responsive to our needs.

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars
Would Recommend

Go with Veterans United, the process is smooth and they communicate everything very well. We had a great first home buying experience.

Loan Officer: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
Would Recommend

Loan Officer: Jerry Simons

NMLS# 1378656

5 out of 5 Stars
Would Recommend

nothing but helpful & considerate

Loan Officer: Chris Thornton

NMLS# 45514

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Istwan

NMLS# 1565050

4.5 out of 5 Stars
Would Recommend

Loan Officer: Bradley Strubel

NMLS# 1392166

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Mange

NMLS# 177094

4.5 out of 5 Stars
Would Recommend

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend

Veterans United made the process of buying a home as quick and painless as possible while taking the majority of the stress off of the shoulders of my family and I. It was a pleasure working with Krystal. She contacted me daily whether it was by text, call or email updating me on the process or just calling to see if I had any questions. Krystal went above and beyond as a loan agent and truly cared about the well being of me and my family.

Loan Officer: Krystal Palmer-Robb

NMLS# 1110490

5 out of 5 Stars
Would Recommend

Production Manager: Scott Ratliff

NMLS# 976418

4.5 out of 5 Stars
Would Recommend

Loan Officer: Bill Musick

NMLS# 820645

3 out of 5 Stars
Would Recommend

Loan Officer: Jerry Simons

NMLS# 1378656

5 out of 5 Stars
Would Recommend

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
Would Recommend

Veterans United is a topshelf organization that truely supports U.S. Veterans and their families. I will use Veterans United for all my mortgage needs.

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Hayes

NMLS# 1144691

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See all 139,890 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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