It was painless, efficient, and smooth. They have lending down to a science and I wouldn’t buy another home without Veterans United. Everyone there did an amazing job.
It was a reel pleasure working with all of you.
What a great experience! They make it so easy with the app. No more having to fax tons of pages of information, just take a photo of the necessary documents and upload them. The app “to do” list keeps your tasks at your fingertips. The staff we dealt with were kind, courteous and extremely knowledgeable. We went from toying with buying a new home to closing in less than 2 months. I will definitely tell our friends about Veterans United.
Veterans united was there every step of the despite my repeated calls and questions.
Scott helped us through every step would recommend him to anyone looking at
The process was made easy by thorough explanations from my loan team. To-do's were completed and processed in a timely manner.
Veterans United truly makes the home-buying process smooth and stress-free. From start to finish, they handle every step with professionalism and care, breaking everything down in a way that’s easy to understand. What could have been an overwhelming process was made simple, quick, and worry-free. For fellow veterans looking for a team that understands your needs and has your back the entire way, Veterans United is an outstanding choice.
There are people working for Veterans United who have no idea what serving means. I am not sure what the actual benefits are. I was talked down to when I questioned part of the programming. There are better benefits out there after I had the chance to research. There were some amazing advocates but there was a struggle with a giant part of it.
Response from Veterans United
Hi Mark,
I’m sorry to hear parts of your experience left you feeling dismissed and uncertain about the benefits. No one should feel talked down to when asking questions, and I understand how frustrating that must have been. I’m glad to hear you did connect with some of our amazing folks along the way, but I wish the whole process had felt that way for you. If you’d like to share more, our Client Advocate Team is here at ClientAdvocate@vu.com or 1-800-212-5200.
Overall this was an exceptional experience! Thank you to the entire team!
My experience couldn't of been nicer, easier or better. Tyler & Micheal were very good at helping me through all the procedures & paperwork signing (with DocuSign). They went over everything with me every step of the way; I could call, text or email them anytime to ask a question if I had one. They kept me continuously informed of the progress, and always asked me if I had any questions or concerns along the way. Couldn't of went smoother
Very responsible and responsive team.
I would recommend you explain the all the numbers. But this is a great process and they are very friendly and knowledgeable. I appreciate the resources that they provided. It was a very nice process.
Communication was terrible with our loan officer. It would day several days to get a response, whether it was text, email or phone call. Our realtor and title agent also had trouble getting ahold of our loan officer. Once we got Jared to help with the loan, it was better.
Response from Veterans United
Hi Brian,
I’m sorry to hear communication wasn’t what it should have been during your loan process. I know how stressful it can feel to wait days for a reply, especially when you and your realtor needed timely updates. I’m glad Jared was able to step in and make things better, but I wish the whole experience had felt that way from the start. If you’d like to share more, our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
I had the most amazing experience working with veterans United from the very beginning from my realtor Ben to my loan officer Karen and everyone else that worked on my closing they were easy to work with and work quickly on my loan I would recommend them to anybody and if you're a veteran who is getting ready to buy a home I highly recommend that you start here.
This was my third Mortgage through Veterans United Home Loans. Every time has been made so simple and easy for me even while transitioning from Active Duty to retirement, and while purchasing a home after changing jobs and moving to a different state. I will always use and recommend Veterans United Home Loans when purchasing a home with a VA loan.
Veterans United made buying our dream home by the lake smooth and stress-free. Bill Musick and the team were professional, flexible, and incredibly supportive—making the loan process transparent and painless. We love our new home and highly recommend Veterans United to any veteran family.—Tyrese & Angel Lindsay
