They were great to work with. Answered all my questions and it felt they went out of there way to help me.
When trying to refinance our home we ran into some roadblocks on a few areas of our file. Hope, Courtney and their team stayed positive and never gave up. They worked diligently to see our refinance through! A long road that would have been very rough with their team helping smooth the way.
Exceptional experience!
Wonderful team! Allie is the best! She answered every question we had and more. She even went to our closing with us to make it easier. The portal is super simple to use and makes the process easier and quicker. Paige worked with us on our time and was very helpful. LOVE this team!
We are first time homebuyers, the entire team from Erique to Chris to Lisa and Sabrie and everyone else has been so incredibly helpful throughout the entire process. They constantly checked in to make sure we understood the process and answered any questions we may have had. Buying a home is definitely not easy but the team with VU made it simple for us and took care of all the hard work. I would most definitely recommend VU and would work with them again in the future.
Awesome service and professionalism!
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Working with our team and Veterans United was the smoothest and easiest part of the whole experience! Harley and Erin are amazing, they were there every step of the way and always had answers. We always knew exactly where we were at in the process. Thank you so much! We love working with you!!
Probably more communication for first time homebuyers because I'd say most of us have no clue what anything is and how anything goes. That's what if felt like the whole process other than getting some answers from my agent David. Also need more communication from Angela Hake, I messaged and tried to call throughout the process but no dice so I gave up speaking with her, not sure what's going on there. I'd hire someone else that would at least acknowledge what you ask or say. David my agent was the best compared to anyone on the VU that I dealt with. If he wasn't apart of the process my review would of went the other way. Brie Flippin did her job well.
Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.
Jacob went into the trenches to help with getting the title and all paperwork corrected and answered all questions and stayed in contact
It was a great experience for first time buyers. Lot's of guidance and personal touches which we needed.
Employees like Mr. Spencer Wesson and Ms. Marina Chiodini come along once in a blue moon. They pulled all the stops to achieve the objective of getting me the refinance I requested and needed. I am so grateful and honored to have worked with them as my team to accomplish this task. Please know that they together are indispensable to Veterans United Home Loans and should be appreciated for their commitment to your office and to the veterans whom they serve. I applaud their devotion to duty, and congratulations on their efforts!
Outstanding service work with us very well.
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Ryan and Alison were helpful throughout the home buying process.
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
Had a great team, felt informed and communicated with. Made the process much easier.
I wouldn’t recommend the 2 turds who took over 90 days to do a cash out refi. And lost my intrest rate and tried to buy down interest rate 2 times and take money from my refi . Luckily I sent an email to the right person, because if I hadn’t, I would have been in a crap position. This isn’t the time to be fucking around with peoples mortgages. Some people need to take this shit more seriously, less vacations and answer the god damn phone more . I will be dealing with federal bank in como from now on . I’ve been with you all for 7 years . Adios muchacho
Response from Veterans United
I'm sorry this refinance left you feeling so frustrated and let down Steven, especially after trusting Veterans United with your home financing for the past seven years. A process that took longer than you expected, combined with concerns about your interest rate and difficulty reaching the team, understandably had a significant impact on your experience.
I'm glad you were ultimately able to connect with someone about your concerns, but I don't want to overlook what led you to that point. I'd appreciate the opportunity to review your experience more closely and understand what happened. Please contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
