Mike amd Bri were fantastic to work with. They made the entirw process go flawlessly.
Wonderful team! Allie is the best! She answered every question we had and more. She even went to our closing with us to make it easier. The portal is super simple to use and makes the process easier and quicker. Paige worked with us on our time and was very helpful. LOVE this team!
Everything was smooth and efficient.
Jaimie is wonderful to work with, she goes out of her way to help you and make you comfortable during all the work she does. Suzanne is also a great person to work with, she was there any time I felt out of my comfort Zone. These ladies are the best at their jobs
The entire team was great to work with. They answered all of my questions, and guided me through the entire process.
Up until the Friday before we closed (closed on the following Monday) everything seemed to be going well. Then, I dont know what happened or who screwed the pooch, but someone messed up big! We were supposed to walk away from closing with $75.. no big deal there, but then, because someone could not read a contract, we were asked to come up with $11k to bring to closing, we found out the $11k number the morning of closing. The sellers had already pre-signed. This was the most stressful event of our move. We were teetering on breach of contract because of you guys. The only way out to close was to get a $5k lender credit (should have been all of it due to your mistake) and my agent ( a personal friend) had to sacrifice her commission to get the new closing day numbers to line up. I'll now be cutting her a check from the sale of our old home to help fix your mistake. And on top of this.. I was told my first payment is due less than a month after we closed, originally my first payment was due to be December 1st. Short of you finding a way to fix this, not only would I not recommend you, I would adamantly warn people about you.Now that that was said, Arlo and Lexie were GREAT. Easy to work with, decent on the communication and very clear on what they needed.
Response from Veterans United
Hi Donald,
I can only imagine how stressful it must have been to face such a significant change in your closing costs at the last minute, especially when you were expecting everything to be ready to go. Closing on a home should be an exciting milestone, and I'm sorry that unexpected financial concerns and confusion surrounding your first payment overshadowed that experience.
I appreciate you taking the time to recognize Arlo and Lexie for their support and communication throughout the process. While I'm glad they made a positive impression, I understand that doesn't take away from the frustration you experienced at closing. Your concerns about the last-minute changes and the impact they had on everyone involved deserve a closer look.
I'd appreciate the opportunity to review what happened and discuss your concerns further. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. I hope we have the chance to better understand your experience.
Sincerely,
Claire S., Client Relations Manager
Jeremy was available to answer all of my many questions as a first time homebuyer. Extremely helpful and was able to calm my anxieties.
Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.
These folks at VU care about what they do and the people they do it for. They communicate and explain everything. Mike Pitts and his team are the best.
Joe and his whole team were wonderful! I would highly recommend them anytime! Thank you so much! We got our dream home!
Scott and Melany where so great to work with. They kept me informed thur the whole process and made the mortgage process go smoothly. They are the best.
All of the team were with me throughout the process, helping me get through each step and were always ready and willing to answer the questions I had, alleviating my worries. All of them were polite, patient, and genuinely glad to help another veteran get my first house at the age of 64. You guys make me proud. Thank you from the bottom of my heart.
Everything was great, Toby Clifton and the team did an amazing job and made the whole process very seamless!
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
You guys went above and beyond! I tell everybody how great you all are . Thank you you made our dream house a reality.
