Nick did a great job and kept me informed throughout the process. I appreciate all the help he provided to me. I would definitely use Nick again for a loan or recommend his service to my friends and family.
Ryan Mason is hands down the BEST person we could have worked with while making big decisions for our family. If we could, we would recommend him to anyone & everyone. Ryan makes the entire experience feel like talking with a close friend & not just someone from an office. We hope to always work with him as he has set the highest standard. Thank you so much Ryan. We appreciate you!
Tim and Danielle did a great job. This is my 4th time working with V.U. its a new team but same results. Fast, professional, and all about saving the member money where they can. They continue to be my go to for mortgage solutions.
Fantastic experience! The easiest refinance I’ve ever done.
The Veterans United team was an absolute pleasure to work Team.
Ty and Jake did awesome to help my family refinance our house.We have used Ty and the veterans united team before and have always had a great experience.
Easy peasy.
They were excellent
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Veterans United was great all the way through the process… and I am very thankful for that. We had a few hiccups that were outside of their control and they held on with us and got us through and everything went even quicker than planned even with the few issues we had… we had a great team! Thank you for all the hard work!
Overall, easy experience! One area for improvement would be clarification on what specifically VU is wanting for homeowners insurance. I had several different points of contact throughout the process. The primary problem was I was just told to get homeowners insurance with no specific details. A local company was able to get me a good rate and then cut my auto insurance in half by bundling. The homeowners insurance i got covered the cost of the loan but was not called a "replacement cost" policy. This led to a situation where my closing date kept getting pushed because VU would want language changed in the policy. I had also set the auto policy, that relied on the homeowners policy, to start on the original closing date and canceled my existing auto policy on the same day. So there were about 2-3 weeks and ultimately ended up paying maybe $60-70/month on homeowners insurance to make the policy fit what VU wanted. What i think would have solved this from the beginning would be some kind of checklist from VU that I could have provided to potential insurance companies where I could ask them to give me a quote based on all of their requirements. It wasn't a big deal at the end but It seems like something that could be solved without much work and also help people get accurate quotes based on the requirements opposed to getting no information and watching the number go up as the insurance tries jump through hoops to meet each new requirement.
Response from Veterans United
Hey Eric
Thanks so much for the thoughtful feedback—and I’m glad to hear the overall experience was easy, even with some bumps toward the end. That insurance situation sounds frustrating, especially when it affected both your closing timeline and your auto coverage. I can imagine how stressful it must’ve been trying to make last-minute policy changes just to meet shifting requirements.
You make a great point about having a clear checklist or guide from the start. That kind of resource could definitely save time, avoid confusion, and help borrowers get accurate quotes right out of the gate. I’ve shared your experience with our team so we can look at where we can tighten up communication around insurance and make things smoother for future homebuyers.
If there’s anything more you’d like to share or if you want to chat directly, feel free to reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We're here Monday through Friday from 9 a.m. to 5 p.m. CST.
Kayla and her team were right on the ball. Very helpful, fast and the best in the business. I would definitely recommend to family and friends.
