Sure there was a hick up created internally in the process but the overall actions of the packager and loan officer overcame those problems. The Big picture of Veterans United Home Loans is one of veterans standing by veterans with the end goals of getting the job done for the right reasons.
These guys are amazing! They help not matter what! Even when they don't have to! It was a hard journey made great by Veteran's United!
Veterans United did a great job. I would use them again and refer them to other Veterans that are looking for an outstanding morgage company.
Response from Veterans United
Thank you for the feedback Ryan. We understand that all situations are unique and we want to help streamline this process as much as possible. We will use this information to make sure other Veterans have a smoother experience.
I talked with other banks before i found veterans united and im glad they did there alot more 1 on 1 than other banks you always deal with the same people and there customer service is amazing
The people that I was in contact with through out the the whole process were always very helpful. Veterans United seemed to be VERY thorough during the underwriting process, which was a bit frustrating at times, but understandable. I had quite a few questions concerning the whole process, and every question was answered in a timely manner.
My loan team kept me well informed, they presented all options, they were timely in letting me know what had to be done, and they answered all my questions along the way. Great experience
Truly valued working with Kody and his team. They stuck with me through the ups and downs and even a little sideways. Took a very long process and made it painless. 10 out of 10 I say.
At this point, with our Veterans' United experience in the rearview mirror, we would tell potential Veteran homebuyers to definitely look elsewhere for VA home loans. We have never written a review such as this for any company, and we wish we did not have to do so in this case. but, this is how it is. Our move to Montana is probably not our final relocation move. With that in view, the Berrys have no plans to return to Veterans' United for future home purchases.We do not expect to see my comments on your Reviews Page.With respect,COL (Ret) Steven L. BerryCOL (Ret) Vanessa A. Berry
Response from Veterans United
Steven, thank you for taking time to share your valuable feedback. We appreciate the opportunity to research your experience further and learn more about the ways we might improve for the next customer. One of our Client Advocate team members has attempted to reach you. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
Underwriting was horrible to deal with. Documents were requested of me, I provided them, then I was told numerous times that they needed something else or more. One instance I sent in a statement from my retirement that I received and it was rejected because the investment company used “two different fonts...the document could be a forgery.”
We would not consider any other home loan company.