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Response from Veterans United
Lonnie,
I’m really sorry you were disappointed with your experience and appreciate this feedback. I was able to review your loan with your Client Advocate, Josh, and he let me know you have his info should you need anything else. We're here for you and the line will be open. On the bright side, I see we closed about a week ahead of schedule all considering! I sincerely wish you the best in your new home and most importantly, thank you for your service.
Sincerely,
Kendra, Client Relations
Thank you Josh for all of your advice and suggestions during the process. Veterans United should be proud to have a stand up guy working on their team. Thank you. The only suggestion........Veterans United should test the knowledge of the Realtor for VA criteria for move in ready houses. This alone would speed up the process and create less stress for the Veterans applying. Thank you
I would use Veterans United again and again.
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Experience first-hand why 246,658 homeowners give us a perfect score!
I am very happy with my experience with Veterans United.
Absolutely veteran friendly. No matter what you need, Veterans United and staff get things done! I'm so happy that I chose VU for my loan and can't wait for future investments with them!
Alex Ringling helped us so very much, it was a pleasure to sing her name in the "Name Song"!!! It was so very AWESOME to have a concierge; Kimberly Moravec provided so much guidance! We've never moved from one State to another, Kimberly was invaluable. Mike Lottes helped with securing home insurance in our new State, thank you so much Mike for answering all of our questions.
Finally, thank you Shannon Matlack for initially latching on to us and providing insight into "why VU" and we should go with them. Her sharing/friendly demeanor and patience were pivotal in our choosing Veterans United Home Loans.
GREAT people, wonderful organization.
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Experience first-hand why 246,658 homeowners give us a perfect score!
Keep doing what you are doing!!! If ever we are looking to purchase again, Veterans United will be our first call.
Working with Veterans United was a fantastic and very simple process I would highly recommend them to any veteran that is looking to buy a home wonderful people to work with and Tommy Purk is a top loan advisor and very knowledgeable. Thank you Veterans United.
