We were a bit disappointed at how long the process took from start to finish. Last time we did a conventional refinance it went much more quickly and smoothly. This time it took months to complete and hurdles that should have been foreseen by the lending team caused multiple delays.
Response from Veterans United
Thank you for this information Philip. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and discuss ways that we might improve. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further.
The underwriters need to get involved sooner. They caused a 5 day delay in our closing.
My experience working with my loan team was incredibly easy. They kept me up to date on anything needed. They are incredibly courteous and I can't hardly believe how simple they made the process of buying my home.i would highly recommend Veterans United for anyone buying a home. I've never had a bank treat me as good as I received from my loan officer and the rest of the team.
Shannon and Jordan were amazing to work with. They took me through every step of the process and explained things to me. They even took the time.to re-explain things to me when I did not understand. Top notch duo through the whole process.
Jacob Powers is an incredible at his job and as person he was kind and considerate, just the best I have ever worked with. Your very fortunate to have him on your team. Thanks Jacob again
Kayla made the process and its complex details understandable and doable. We were amazed at how we were able to complete the required tasks online conveniently. A wonderful service...
From the beginning vets United had people to assist and advise to insure the loan process was seamless. The only thing I would have liked would have been more and faster communication.
The Veterans United team of Doug and Michelle were awesome to work with. Very easy and understanding of what to expect and processes. I would highly recommend this team to anyone looking for a VA loan.
My team was wonderful! They were professional, helpful and made me feel comfortable throughout the entire home-buying process. I can’t thank them enough!