From beginning to end, the experience was exceptional. My team knew exactly what they were doing at all times and everything went smoothly. Any questions I had, they took care of quickly and efficiently. They were always available for consultation. Exceptionally professional.
Overall the process to get started was great. However, once the approval process had started, it felt very rushed. I remember asking a few times about the reimbursement methods and getting different answers, or asking if lower the loan amount and take less out. I got the impression that it was too much paperwork so it got shoved along to the next stage.
We really enjoyed working with Noah and his team members. We we're guided through the processes with extreme professionalism. It was a leaning processes for my husband and me. All our concerns and questions we're answered in a very timely manner and that was a huge stress releaver to us both. When all was said and done we were left feeling more like family than clients. Absolutely a pleasant experience. I feel Noah did a fantastic job! If we were to do this again I definitely would ask for Noah to be my go to person again. Such a great person to deal with. I can't recommend him enough!
We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.
The help and communication frim start to finish, was beyond outstanding! The only thing I wish had been discussed further, and earlier on, was how we could have used the money left over from closing; but I consider that a very minor thing. Our entire team was incredible and I cannot recommend them enough!! Thank you. All of you! I wake up everyday, in awe that this is my home, and you all were no small part.
Victoria and Alexis were amazing! Super responsive and accommodating. Made purchasing a home seamless and explained anything we had questions on.
Needed a home for my family and Veterans United got it done fast and painlessly! I’m thankful for these guys!
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They made it an easy an doable experience for me and my wife helps us along the way. They where thier to help navigate us on our first home purchase and we truly are great full for it.
Michael and the team were outstanding to work with. This was my second time around with veterans United and they continue to make this complicated process quite simple and make sure I am taken care of. I can't recommend Michael enough.
The whole process was relatively painless. Thank you.
Veterans United helped make the process easy, especially with troubles resulted from houses not being adequate for appraisal or in need of repairs, and being a first-time homebuyer with Veterans United’s the only way to go.
Thank you Josh for all of your advice and suggestions during the process. Veterans United should be proud to have a stand up guy working on their team. Thank you. The only suggestion........Veterans United should test the knowledge of the Realtor for VA criteria for move in ready houses. This alone would speed up the process and create less stress for the Veterans applying. Thank you
Fast
Thomas, Tommy, and Maggie were fantastic to work with. Each question I had they had an answer for and helped my wife and I get into our first house within a month! With our short timeline, these folks went above and beyond.
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Whole team at Veterans United was very communicative, helpful, and reassuring. My only request is to consider if your client is reaching out via email or text to keep it to text or email and ask before calling if a phone call is doable. For me, at least, email and text is easier because of my audio processing disability and full time work schedule.
Absolutely veteran friendly. No matter what you need, Veterans United and staff get things done! I'm so happy that I chose VU for my loan and can't wait for future investments with them!
United Veterans home loans was awesome..the organization of things streamlined. And Diana seaman was a very awesome and great realator.
Thank all of you at united Vetrans home loans for the great job done. I was so happy to deal with your organization. If I could give a 100 for the job done I would. But a 10 will have to do. Again, thank you all so much.Rickey Furtado.
Had problems with communicating at the end was very frustrating
Response from Veterans United
Hi Wes,
I’m sorry communication became frustrating toward the end of your experience. I’d appreciate the chance to learn more. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
