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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

337,381

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 17,561 reviews from North Carolina

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5 out of 5 Stars
Would Recommend

Everyone that worked with me, I appreciate you so much. I don't think 🤔 I could have asked for a more dedicated group of people! THANKS!

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

Loan Officer: Joel Smith

NMLS# 1953567

5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Madrid

NMLS# 1161632

5 out of 5 Stars
Would Recommend

With all the ups and downs from the seller Molly and the team made the process easy. Whenever there was a problem we never had to wait someone always responded and helped us fix it or get answers.

Loan Officer: Molly Meis

NMLS# 1046490

5 out of 5 Stars
Would Recommend

Loan Officer: Christopher Robinson

NMLS# 1374325

5 out of 5 Stars
Would Recommend
Photo submission from William C.

Thank you Veterans United for giving us your service and helping us achieve our goal of owning a new home. You went above and beyond for us and we are truly grateful.

Loan Officer: Steve Schuh

NMLS# 1638494

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Worthington

NMLS# 1563972

5 out of 5 Stars
Would Recommend

Just so happy with how patient and considerate they were when purchasing my first home

Loan Officer: Dan Salter

NMLS# 1407348

5 out of 5 Stars
Would Recommend

Great overall job. Very knowledgeable team and weee able to walk through process with ease!!

Loan Officer: Hana Shehadeh

NMLS# 1709138

5 out of 5 Stars
Would Recommend

Loan Officer: Allen Spencer

NMLS# 2228660

4.5 out of 5 Stars
Would Recommend

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Chris B. is Through the Roof!

This was my third time with Veterans United and it was great yet again. They don't leave you in the dark on anything!

Loan Officer: Joe Peterson

NMLS# 1275877

Start your own homebuying journey! See what you qualify for today ›
5 out of 5 Stars
Would Recommend

Production Manager : James Browning III

NMLS# 1884028

5 out of 5 Stars
Would Recommend

Loan Officer: Brant Batson

NMLS# 2069966

5 out of 5 Stars
Would Recommend

VU is an amazing organization for Veterans! My greatest.momwnt was when I was sick with COVID, the team intentionally sent me a very thoughtful and caring get well package! It made my day and I felt like more than a client but cared for. Very pleased!

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

top notch team always put the customer first. top of the class. No pressure felt and were compassionate yet able to get the job done. Love my team Amy and Gabe.

Loan Officer: Amy Haines

NMLS# 2172313

5 out of 5 Stars
Would Recommend
Photo submission from David F.

Great company takes the hassle out of Home finance! Made the whole process so easy! Good to be home!

Loan Officer: Suzie Naeger

NMLS# 1997209

4.5 out of 5 Stars
Would Recommend

Senior Loan Officer: Solibel H. Ramos

NMLS# 110667

5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Chisum

NMLS# 1520505

5 out of 5 Stars
Would Recommend

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend

Working with Addie Burr was great! She was professional, informative and very easy to contact whenever there was an issue. I'm so happy I used this team and I'm really excited to finally own a home.

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend

Loan Officer: Gabriel Maldonado

NMLS# 1603442

5 out of 5 Stars
Would Recommend

Loan Officer: Rett Thompson

NMLS# 1747762

4.5 out of 5 Stars
Would Recommend

Loan Officer: Michael Fible

NMLS# 2161436

0.5 out of 5 Stars

This was one of the worst experiences of my life. I was over charged, scrutizised, my military injuries were triggered by the amount of strain and stress I was under by VU that affected people in my professional and personal life. I will never work with them again unless there is no other option. I am sure they'll someone how blame everyone else including me for their terrible work.

Response from Veterans United

Lillian,

I'm so sorry to see this. Please know our Client Advocate team is here for you and we'd like to learn more about what happened. We'll pull up your file and take a closer look at this so we can take steps to make it better; because when we know better, we do better.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend

We only work and deal with Veterans United, they show they care, get the job done, and are supportive. We refer everyone to contact them to help with refinancing or new purchases.

Production Manager : James Browning III

NMLS# 1884028

5 out of 5 Stars
Would Recommend
Photo submission from Denzil H.

Great Service and the portal made the process very easy to understand and meet suspense.

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend

People hate to leave a message and never get a return call. This was never the case with Charlie team. I also received results on the weekend. That had let me know that the teams were monitoring their texts, and message. It really made me feel that they had a true concern. Thank you!!!

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend

Loan Officer: Brie Lasley

NMLS# 1182864

5 out of 5 Stars
Would Recommend

Crystal, my closing agent was always extremely responsive with all of the million questions I asked. It was really appreciated during this process. Everyone was great, but I mainly worked with Crystal and she was very helpful..

Loan Officer: Amanda Perez

NMLS# 2169580

More Reviews

See all 337,381 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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