The whole experience was the smoothest and stressless process I’ve ever had.
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
Ive tried my best to get people to go with one of the greatest ive ever met.
I would absolutely recommend working with veterans united!
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
The whole team was great to work with, would highly recommend.
Good service, very easy to work with and always available for every need.
This was the worst experience of my life. I am a previous homeowner and my first experience was way better than this one. Jason Bals was my primary loan representative and in the beginning it was great. In the middle not so much. I asked to be switched to someone else or have a local person representative assist me. He said that's not how this business works and he had an outstanding rating working with veterans. I couldn't get the answers needed or things explained about the loan until the end. Megan helped me get the documents needed towards the end and she was outstanding. Megan was very courteous each time she spoke, text, or emailed me. In the future I will always seek a loan option that is face to face and not all electronically done. Jason was harsh at times and I felt he talked down to me. At the end I gave up and pretty much told him don't call, text or email me. Once this was closed I don't want anything else to do with him. At that time he tried to show some sympathy but damage was done. At the end I was so frustrated I had to seek behavioral health because I felt severely overwhelmed and upset. All my career I sacrificed so much and felt degraded trying to purchase a home using this process. My credit is excellent and I don't have any big debts other than my other home I'm renting so this caused me a lot of pain and anguish. So no I will not recommend anyone to use Veteran's United. Jason truly made this a horrific event for me that should have been one of the happiest days of my life.
Response from Veterans United
Hey Marilyn,
I’m truly sorry to hear how difficult this experience was for you. Buying a home should be an exciting milestone, and I can understand how painful it must have been to feel frustrated and unheard during the process. That’s not the kind of experience we ever want for our borrowers.
I do want to thank you for sharing that Megan was able to help and provide support toward the end. I’ll make sure she knows how much you appreciated her care and communication. As for the challenges you mentioned, I’d really like to have my team review your loan experience in detail so we can better understand what went wrong and how we can improve.
When you’re ready, please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
So glad to work with Veterans United. You've given us our forever-home.
Just was not happy with Halie. I don't feel like she took a real interest in making sure everything we sent was what she needed, and it seemed once she received what we sent it would show up as completed so we took it as everything was completed in the app, next thing we get, something wasn't there, or not the right things she needed and there was not personal connection, just back and forth through email. Everytime I called I would get a recording to reach out by email and someone would contact me before the end of the day and them we would just get another email.
My overall experience with Veterans United was excellent. The process was smooth from start to finish, and the team made everything clear and straightforward. As a first-time homebuyer, I appreciated how organized and transparent they were in explaining every step. They truly lived up to their reputation for supporting service members and veterans through one of life’s biggest decisions.
