Everyone that worked with me, I appreciate you so much. I don't think 🤔 I could have asked for a more dedicated group of people! THANKS!
With all the ups and downs from the seller Molly and the team made the process easy. Whenever there was a problem we never had to wait someone always responded and helped us fix it or get answers.
Just so happy with how patient and considerate they were when purchasing my first home
Great overall job. Very knowledgeable team and weee able to walk through process with ease!!
This was my third time with Veterans United and it was great yet again. They don't leave you in the dark on anything!
VU is an amazing organization for Veterans! My greatest.momwnt was when I was sick with COVID, the team intentionally sent me a very thoughtful and caring get well package! It made my day and I felt like more than a client but cared for. Very pleased!
top notch team always put the customer first. top of the class. No pressure felt and were compassionate yet able to get the job done. Love my team Amy and Gabe.
Working with Addie Burr was great! She was professional, informative and very easy to contact whenever there was an issue. I'm so happy I used this team and I'm really excited to finally own a home.
This was one of the worst experiences of my life. I was over charged, scrutizised, my military injuries were triggered by the amount of strain and stress I was under by VU that affected people in my professional and personal life. I will never work with them again unless there is no other option. I am sure they'll someone how blame everyone else including me for their terrible work.
Response from Veterans United
I'm so sorry to see this. Please know our Client Advocate team is here for you and we'd like to learn more about what happened. We'll pull up your file and take a closer look at this so we can take steps to make it better; because when we know better, we do better.
Kendra, Client Relations
We only work and deal with Veterans United, they show they care, get the job done, and are supportive. We refer everyone to contact them to help with refinancing or new purchases.
People hate to leave a message and never get a return call. This was never the case with Charlie team. I also received results on the weekend. That had let me know that the teams were monitoring their texts, and message. It really made me feel that they had a true concern. Thank you!!!
Crystal, my closing agent was always extremely responsive with all of the million questions I asked. It was really appreciated during this process. Everyone was great, but I mainly worked with Crystal and she was very helpful..