The whole Veterans United team was amazing and helpful. I can't put into words how grateful I am at the ease of the entire process of buying our home. Thank you all so much.
The entire team was extremely helpful and timely in getting everything needed for our closing!
I would give more than a 10 if I could!
Thank you to Horace and his team!! They took care of me and got me into my first home. A cute little brick in the middle of no where!
Mike and his team were professional and easy to work with. They made this process extremely easy and stress free. I would recommend everyone to veterans united off of my experience alone! They made everything easy to understand with this being my first home purchase and I never left a conversation confused. Thank you again for the help!!
fantastic service! very helpful through the process.
Crystalline and her whole team were absolutely fantastic to work with and if possible I would rate them as a 15 or more. They were on top of the whole process and made sure that I was comfortable with what was going on. As a senior, I felt that they respected me and each other and that everything was explained in such a way I had no doubt that I was in their care. Thanks for helping me through the process comfortably.
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Worked with me for a long time and we made it happen. Such an amazing time.
Ross with absolutely outstanding.
I enjoyed working with the Veterans United team. They kept me informed and they are a awesome team
Everyone at Veterans United was super helpful. Chad answered any questions we had about the loan. Elyse kept us on track with all the paperwork and documents we needed for the loan. Caitlin checked in also to make sure everything was going well and help get us a list of utility providers for our new home. Very happy with all of their help.
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
Another deal closed. Charles went above and beyond. Will do business again.
I would not recommend veterans united. Everything was going well until the end when Mike provided me with the final closing disclosure on a Friday afternoon and the closing was on the following Monday. The issue with that was that the loan estimate stated I could possibly get $206 back at signing and the final closing disclosure required me to pay over $2800. That was a huge difference and I had no advance notice of this drastic increase. Mike basically waited until last minute and I had only the weekend to figure out my finances. I was not expecting to pay at closing and that was a huge hit to my finances. When I communicated with Mike, he basically told me I needed to figure it and pay via cashier check or wire transfer. This last minute hit to my finances without advance notice was completely unacceptable. It turned my signing day from what was supposed to be exciting and a great day to an upset and angry day. It ruined my wife and I signing day.
Response from Veterans United
Hi Alex,
I'm sorry that your closing experience left you and your wife feeling upset and frustrated during what should have been a memorable and exciting milestone.
I can understand how concerning it would be to receive final closing figures that differed significantly from what you expected, especially with only a weekend to prepare. Learning at the last minute that additional funds would be needed at closing can create a great deal of stress, and I'm sorry that you felt caught off guard by those changes.
I also understand your concerns about the communication surrounding the final numbers. Buying a home is one of life's biggest financial decisions, and clear, timely communication is important throughout the process. It sounds like the experience at the finish line did not meet the expectations you had for your closing day.
I'd appreciate the opportunity to learn more about what happened and review your concerns further. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday. If you reach out outside those hours, we can typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
VU got the job done quickly, Professional, responsive, and truly dedicated. If you want someone who will fight for you, this is the one.
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
The loan team was terrible …. Very hard to get ahold of them or get answers to the questions we had …. I told them during the times of 7am- 5:30pm est Monday through Thursday I’m working and can’t answer the phone and that I’m off Friday through Sunday … yet anytime they got back to me it was during the times I requested not to be called … and one time Mr Jay called me at work at like 9:30am and was very rude about an email that they claimed was sent to me but it actually was never sent …. The loan teams communication sucked … they were constantly waiting till the last minute to send us stuff that need to be done asap but took a few days to actually do …. Yes we got approved and bought the house but because of lack of communication on there end we almost missed out on the house we wanted …. The whole experience was supposed to be special considering it was our first time buying a home and it was not… it was a nightmare … the week of closing my whole loan teams was on vacation…and they sent us a house warming gift which we received the same day they told us they were pushing back the close date … and the worst part of it all was Mr Jay and his attitude… they pushed our closing date back because they had the wrong info from plaid and when I was called and told them the info was wrong … Mr Jay got an attitude so I hung up the phone ( I’m at work when this took place and I’m not going to argue with a grown man over the phone while I’m at work during the time frame I asked them not to call … then after I proved them wrong that they had bad info it was brushed off and they would even apologize for the rudeness
Response from Veterans United
Hey James,
I'm sorry to hear that your first homebuying experience was so frustrating. Purchasing a home should be an exciting milestone, and it's disappointing to hear that communication challenges, repeated requests for information, and delays left you feeling unsupported throughout the process.
I understand how frustrating it can be when you're asked to provide documents you believe have already been submitted or when it feels like important items are being addressed later than expected. Clear communication and coordination are critical during the homebuying process, and I'm sorry that your experience created additional stress during such an important time.
We want every borrower to feel informed, supported, and confident from start to finish. I appreciate you sharing your perspective and the areas where you feel we fell short.
Sincerely,
Claire S., Client Relations Manager
