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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
24,971 reviews
830 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 24,971 reviews from North Carolina

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5 out of 5 Stars
headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

4 out of 5 Stars

I had a very hectic time throughout the entire process. From finding the home, not qualifying, then moving mountains to eventually get to the place where I'd qualify to having major issues with repairs not being finished, closing pushed back and a thousand other things. As a first time homeowner and a disabled vet this made the process even more stressful and hard to understand.All that into consideration, I have to say that ALEX and EVAN put a ton of effort and time into making sure I was comfortable, aware of any and every single little fine print detail and prepared for any contingencies.Neither of them wasted any of my time. They didn't lie, helped me to set realistic expectations, and were usually always available. While both of them have spent many hours going over things with me, specifically Alex and I have had several conversations some as long as 2+ hours. He gave great advice and was a huge reason I was able to get into the house. Evan and I have also spent SEVERAL hours working this deal. He went line by line, through every decimal point, sometimes two or three times, just to help me understand and feel more comfortable moving forward. He laid a solid plan of action and made the impossible possible.To the whole team: Evan, Alex, Grace, plus probably 4 others who directly spoke with me and everyone behind the scenes making this run smoothly, THANK YOU!Because of all of you, I now have the chance to get my mom into a safer place where I know her disability won't be taken advantage of. It's a great home, in a great neighborhood and I hope it will be the last home she will ever need... and you all made that dream a reality for the both of us. So, again, I want to say, "Thanks SO Much!"11/10 experience and will for sure bring my business to you all when I'm ready to build my 4-plex in 3-5 years!Sending warm regards and my sincere appreciation,Christian Thomas Diamond

headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

4.5 out of 5 Stars
headshot image of Kenneth Carson

Loan Officer: Kenneth Carson

NMLS# 2772170

5 out of 5 Stars
headshot image of Tyler Dunn

Loan Officer: Tyler Dunn

NMLS# 1864169

5 out of 5 Stars
Photo submission from Mina G.

Thank you to Horace and his team!! They took care of me and got me into my first home. A cute little brick in the middle of no where!

headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

5 out of 5 Stars

These guys were great and made sure we were taken care of they went above and beyond.

headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

1.5 out of 5 Stars
headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars
headshot image of Dorian Henderson

Senior Loan Officer: Dorian Henderson

NMLS# 1660957

5 out of 5 Stars

Every single person on my team worked with me dealing with every obstacle, thoroughly explaining everything to the point where they answered my questions before I even asked them and was just amazing. If I could rate higher than a 10 I would

headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars

Sheldon, Joe, Dustin, and Noadiyah were exceptional. This was me and my wife’s first time purchasing a home and they made the experience easy, explained things to us when we felt lost, kept us reassured when we worried, and not only walked but essentially held our hand through the process. As a veteran, I usually function well when I know the mission and can work toward it. I was nervous going into this process not just because it’s new to me, but that some people call a whirlwind. They made sure we felt heard and answered every question we had with confidence and honesty. They informed us of what they do, how they do it, how quickly and seamlessly it can be done and executed in every aspect. We move in today and couldn’t be happier with the process.

headshot image of Sheldon Turek

Loan Officer: Sheldon Turek

NMLS# 1911743

5 out of 5 Stars
headshot image of Brad Hoefelman

Loan Officer: Brad Hoefelman

NMLS# 1519842

5 out of 5 Stars
headshot image of Dustin Medlin

Loan Officer: Dustin Medlin

NMLS# 1828763

5 out of 5 Stars

Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!

headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars

The whole process was seamless and easy the whole team was always their to answer questions

headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars
headshot image of Tim Glover

Loan Officer: Tim Glover

NMLS# 2122534

5 out of 5 Stars
headshot image of Suzie Naeger

Loan Officer: Suzie Naeger

NMLS# 1997209

5 out of 5 Stars

I had the pleasure of working with Brian Jahnsen. He was super open and up front about everything that was going on. He went above and beyond anytime I had a question. 10/10!

headshot image of Brian Jahnsen

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars

Jake Hanson did such an amazing job working with me, as a repeat client, to make sure I got the best loan terms available. He was quick to answer all my questions and made me feel I was in capable hands. The follow through with Shawna was wonderful and was very helpful. Tammy (?) worked hard to try to get me covered with insurance too. I had a dream team and from start to finish, the process was smooth. There was never a time I had a question when there wasn't a prompt reply. I honestly couldn’t have asked for a better experience. Thank you all!

headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

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4.5 out of 5 Stars
headshot image of Nate Alexander

Loan Officer: Nate Alexander

NMLS# 2026800

5 out of 5 Stars

If you are ever in need of buying or selling a home Tommy and his team are the way to go. My journey started in April of 2025 with selling my home in Florida and relocating back home to North Carolina. Tommy stuck with me through the good and bad for over a year and checked in on a regular basis to make sure how I was doing, if there was anything he could do to make the process easier always putting my journey first. Once I found a home I contacted him and his response was "Lets go". From the beginning of the process to closing on May 28th of this year when I say I had ZERO STRESS, I MEAN ZERO STRESS. The way I was walked through every step was the most seamless process I have ever seen. He and his whole team's communication from keeping me updated on my to do lists, to answering any question I had the same day and ensuring that the entire process did not have stress or worry on my part speaks volumes about his heart and how he really does care about you. Check out his profile and you will see what I am talking about. You are not just another client, you feel like you are truly part of the United Veterans family. Thank you so much for everything!

headshot image of Tommy Heller

Loan Officer: Tommy Heller

NMLS# 2053002

5 out of 5 Stars
headshot image of Randal Manning

Loan Officer: Randal Manning

NMLS# 2523852

5 out of 5 Stars
headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars
headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Photo submission from Gregory L.

The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!

headshot image of Tyler Dunn

Loan Officer: Tyler Dunn

NMLS# 1864169

5 out of 5 Stars
headshot image of Toby Sullivan

Loan Officer: Toby Sullivan

NMLS# 2104302

5 out of 5 Stars
headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars

Jacob and the entire team made this first time experience a breeze. Thank you all.

headshot image of Jacob Moore

Loan Officer: Jacob Moore

NMLS# 1881956

5 out of 5 Stars
headshot image of Randy Groner

Loan Officer: Randy Groner

NMLS# 2007722

5 out of 5 Stars
headshot image of Karson Hill

Senior Loan Officer: Karson Hill

NMLS# 1997207

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