Overall the experience was positive. There were only one or two hiccups with the entire process.
The process was very simple from the start. My agent explained everything in great detail from beginning to end.
Our veterans team was outstanding in their work. They all had a hand in helping us along the way and made sure we understood the process in each step. Tim was in constant communication with us and our realtor to keep transparency and accuracy in everything. Bailey and Josh both kept in contact with us to ensure everything was working and ask if we had any issues or concerns with the process.
The entire team communication was great. They kept me informed all along the way. The veterans united app made the process very simple. Uploading documents was very fast. All of my questions were answered very quickly. Response time on my texts were so fast. Would recommend Veterans United to everyone for their next home purchase.
Thank you to Horace and his team!! They took care of me and got me into my first home. A cute little brick in the middle of no where!
The team was great to work with!!!
OUTSTANDING OUTSTANDING TEAM!!!!!!!
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The people at Veterans United are great. They know all that needs to be done to get you in a home using your VA benefit. A real pleasure to work with!
All representatives were helpful, knowledgeable and friendly.
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
Suzie was amazing. She explained every step every number and every option. As a very young first time homebuyer I could not have asked for better.
Matt and Jason were amazing.
AMANDA Rapp and Nicole T were wonderful. Very personable and keep us informed! They treated us like family and were quick to respond to our questions. They made the rocks seamless!
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Supportive through each and every phase with quality service and professionalism at its best, I would definitely recommend Veterans United with a ratings of 10 out of 10.
The overall experience was good. I just think a little more communication would have been helpful once the initial closing date passed. But I appreciate your patience with me while I was waiting on my employment verification. I am pleased with the experience and would definitely recommend you.
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
Communication and professionalism was great until the end. Our closing was delayed for a couple days, but we were not informed until the night before. I did not personally speak to Madeline, but Jay sent the following text to my client: “ it sounds like your two biggest issues are utilities starting & help moving. They will be able to easily update the effective date for your utilities if you call them. I regards to the move itself you are staying with family currently correct? So you will not be homeless or have no where to stay for the 2 extra days between Tuesday & Thursday right?”
Especially considering the number of homeless vets in the world today, this was extremely disrespectful and disappointing. I will not be recommending this lender to any of my future clients.
Evan And Micheal were awesome. I had no clue on what I was doing and the whole team helped me. Purchasing a home is extremely stressful and they took that stress away. Outstanding service is an understatement. I am very grateful.
They are very helpful in all areas of home buying and in all aspects of moving long distance and the importance of coordination between selling and buying.
The team led by Travis Ward made our home buying experience move forward with ease. There was complete attention to all aspects of the process. We were fully informed of each step and the team was always available for any questions that arose. This is the second time we have worked with this team and we recommend Travis wholeheartedly to anyone who is in the home buying process.
