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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
24,076 reviews
572 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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4.9 out of 5 Lending Tree logo
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 24,076 reviews from North Carolina

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5 out of 5 Stars

After having a bad time with a bank for four and a half months. I came to Veterans United hoping to find relief and boy did they ever make this transition and every step along the way easy to deal with. I got daily updates, where they were at, what they needed from me and the next steps that we would address. I had direct contact when I needed it and fast responses all of which I did not get from the bank. I could be no happier.

headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

2 out of 5 Stars

Smooth start. Horrible bumpy ending once we got to underwriting, Constantly going in circles and honestly gave me the impression that I was being scammed until everything finally closed. Communication was scarce. And to find out this company has no actual affiliation with the VA leaves me speechless considering “Veteran’s” is literally in the name. Please consider a name change instead using that word as a cash grab to lure service members in.

headshot image of Toby Clifton

Loan Officer: Toby Clifton

NMLS# 1996257

5 out of 5 Stars
headshot image of Yoel Stefanos

Loan Officer: Yoel Stefanos

NMLS# 2094709

5 out of 5 Stars
headshot image of Justin Miller

Senior Loan Officer: Justin Miller

NMLS# 2102284

5 out of 5 Stars
headshot image of Alexei Kotchetov

Loan Officer: Alexei Kotchetov

NMLS# 2483252

5 out of 5 Stars

Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!

headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars
headshot image of Rebecca Fowler

Loan Officer: Rebecca Fowler

NMLS# 1406990

5 out of 5 Stars

This is one of the greatest companies to work with hands down.

headshot image of Ashley Tasco

Loan Officer : Ashley Tasco

NMLS# 2533214

5 out of 5 Stars
headshot image of Jeremy Landrey

Loan Officer: Jeremy Landrey

NMLS# 1575756

5 out of 5 Stars
headshot image of John Mowrey

Loan Officer: John Mowrey

NMLS# 2303893

5 out of 5 Stars
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

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5 out of 5 Stars
headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

5 out of 5 Stars

Wonderful

headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars

The whole team was great and professional. They walked me through everything that I had questions to. Crystal totally awesome 👌. Thank you so much. 😊 and Happy New Year.

headshot image of Alexei Kotchetov

Loan Officer: Alexei Kotchetov

NMLS# 2483252

5 out of 5 Stars

The service I received was phenomenal and great communication

headshot image of Chelsea Perkins

Senior Loan Officer: Chelsea Perkins

NMLS# 1955996

4.5 out of 5 Stars
headshot image of Douglas Lippmann

Loan Officer: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
Photo submission from Gregory L.

The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!

headshot image of Tyler Dunn

Loan Officer: Tyler Dunn

NMLS# 1864169

5 out of 5 Stars

Jason is very knowledgeable and Easy to work with.

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
headshot image of Jason Lacey

Loan Officer: Jason Lacey

NMLS# 1604515

5 out of 5 Stars
headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars

Veterans United made my VA loan experience smooth and stress-free from beginning to end. They truly helped me along the way, making sure I understood every step of the process. The instructions were clear, organized, and easy to follow, which made a huge difference. My loan officer, Bob Doran, was absolutely great—professional, knowledgeable, and always responsive. He took the time to explain everything and made me feel confident throughout the entire process. I’m very grateful for the support I received and highly recommend Veterans United and Bob Doran to anyone using a VA loan.

headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars

I recently had the pleasure of working with Erica Mooring and Solibel Ramos during my journey to buy my first home, and I can't recommend them highly enough!From the start, Erica Mooring was incredibly knowledgeable about the local market. They took the time to understand my preferences and budget, guiding me through various neighborhoods and helping me find the perfect home. Their attention to detail and commitment to finding a place that truly felt right for me made the entire process enjoyable.Together, they made a potentially overwhelming experience seamless and straightforward. Their professionalism, expertise, and dedication truly stood out. I’m thrilled with my new home and grateful for their guidance every step of the way! I highly recommend both Erica Mooring and Solibel Ramos to anyone looking to buy or finance a home.

headshot image of Solibel H. Ramos

Branch Manager: Solibel H. Ramos

NMLS# 110667

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Experience first-hand why 356,437 homeowners give us a perfect score!

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5 out of 5 Stars
headshot image of Chelsea Perkins

Senior Loan Officer: Chelsea Perkins

NMLS# 1955996

5 out of 5 Stars
headshot image of Blake Weisenfelder

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
headshot image of Sheldon Turek

Loan Officer: Sheldon Turek

NMLS# 1911743

5 out of 5 Stars

The customer service was great, making the process efficient and enjoyable.

headshot image of Cory Peebles

Loan Officer: Cory Peebles

NMLS# 2158088

4.5 out of 5 Stars
headshot image of Ashlyn Cupp

Loan Officer: Ashlyn Cupp

NMLS# 2105531

5 out of 5 Stars
Photo submission from Jason S.

So glad to work with Veterans United. You've given us our forever-home.

headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
headshot image of Solibel H. Ramos

Branch Manager: Solibel H. Ramos

NMLS# 110667

4 out of 5 Stars

Being on time is important and that reflects. I know that’s not solely anyone’s fault but all are still accountable.

headshot image of Solibel H. Ramos

Branch Manager: Solibel H. Ramos

NMLS# 110667

5 out of 5 Stars
headshot image of Solibel H. Ramos

Branch Manager: Solibel H. Ramos

NMLS# 110667

5 out of 5 Stars
headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

5 out of 5 Stars

I had Veterans United a few years ago, due to moving, I have to change lenders; however, I have been waiting for the interest to change to move back to Veterans United. That is how much I think about the people who work for this company. I am so glad to be back.

headshot image of Paul Farnam

Loan Officer: Paul Farnam

NMLS# 2373411

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