We felt like our team made our dreams come true!
Overall, my home buying process couldn't have been better! Other than one area that no one except the builder had control of. Our realtor that VU recommended was wonderful, our loan officer was a 10+ and the entire process from start to finish was exceptional. One thing that gets overlooked is the portal. I think the VU portal is awesome! The ability to watch the process is similar to watching your Domino's pizza in the app. You can see where it's at and what your loan officer is needing. The portal is great! Thanks for a rock star performance, VU and Cal!!!
Thank you!!
I was completely blown away by the level of customer service. Simply astonished. I look forward to doing more business with Veterans United doing mortgages as well as insurance. If I had the money to buy another home I would absolutely do it right now and give you guys a call! Thank you so very much for a very positive and wonderful first time home buyer experience!!
Going through Veterans United made buying a lot easier. They gave us all the steps and resources to be able to accomplish this process with a breeze, if we ever had questions there was someone there to help along the way.
Great team, great professional service! Will, use Veterans United again for future home purchases involving VA loans.
United Veterans is a fantastic company to work with. They are fast, reliable, professional, and very easy to work with. Thank you United Veterans, it was great to work with you!
I couldn't be happier from start to finish. I thought this would have been a much more challenging process but it turned out to be really stress free. I'm very pleased.
I loved this whole experience. Thank you all so much for helping me achieve my dream of owning a home and building an asset!
I only wish E-signing was available as requested to accommodate my nerve damage as requested.
Over all we had a great experience with Veterans United. They made the whole process easy. They supported us in every way possible. They made sure we knew what was coming so there were no surprises.
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Veterans United is awesome! Give these guys 5 stars ⭐️ ⭐️⭐️⭐️⭐️ Great communication skills and was very consistent on keeping us updated throughout the mortgage process! Thanks for all your help Nick and your team!
Listen. If you are serious about owning a home, Veterans United is definitely a preferred option, in my opinion. The steps it took to purchasing our home was frustrating to say the least. In my wife and I case, we were purchasing from our landlord, so a realtor wasn't necessary. However, gathering the necessary documents, coordinating with the different agencies like appraisals, home inspections, insurance, title company, and loads of paperwork, signatures, and questions are still very much a part of the process. Our team, Nick Holman, Courtney Gully, Francie Greene, and the rest of their supporting members were there from the first phone until the closing on our home. They fielded every question, listened to all of our frustration, guided us through the whole process step by step, and we're encouraging, patient, professional, and, most of all, very polite, friendly, and engaging whenever we were in contact with them. I mean they kept in touch by phone, text, and email. Even sent us mail. Who does that in this technology age? Seriously, they were the best team my wife and I could ask for in communicating with us and our landlord to make this dream a reality!! I highly recommend Veterans United to anyone who’s reading this review, or anyone who asks is this company for real. To our team, Nick Holman, Courney Gully, Francie Greene, and their supporting team members, thank you for everything! We can't say thank you enough. My wife, Valencia Long, and I now own our home!!!
Like we have said before, communication with the Senior Representative was terrible. Locking in rates and working with customers really needs some major improvements. After working with Veterans United this time (we have secured mortgages over three times), it will be the last. We do appreciate being able to finally complete this particular process though as it finally turned out.
Response from Veterans United
Glenn, we take your feedback seriously and appreciate your point of view. Please consider touching base with one of our Client Advocate team members to explore this experience further. Our teams go to great length to prevent experiences like yours, and we want to understand what caused you to feel this way. Thank you for being honest with your review.