I couldn't be happier from start to finish. I thought this would have been a much more challenging process but it turned out to be really stress free. I'm very pleased.
I loved this whole experience. Thank you all so much for helping me achieve my dream of owning a home and building an asset!
I was completely blown away by the level of customer service. Simply astonished. I look forward to doing more business with Veterans United doing mortgages as well as insurance. If I had the money to buy another home I would absolutely do it right now and give you guys a call! Thank you so very much for a very positive and wonderful first time home buyer experience!!
I only wish E-signing was available as requested to accommodate my nerve damage as requested.
Over all we had a great experience with Veterans United. They made the whole process easy. They supported us in every way possible. They made sure we knew what was coming so there were no surprises.
Veterans United is awesome! Give these guys 5 stars ⭐️ ⭐️⭐️⭐️⭐️ Great communication skills and was very consistent on keeping us updated throughout the mortgage process! Thanks for all your help Nick and your team!
Like we have said before, communication with the Senior Representative was terrible. Locking in rates and working with customers really needs some major improvements. After working with Veterans United this time (we have secured mortgages over three times), it will be the last. We do appreciate being able to finally complete this particular process though as it finally turned out.
Response from Veterans United
Glenn, we take your feedback seriously and appreciate your point of view. Please consider touching base with one of our Client Advocate team members to explore this experience further. Our teams go to great length to prevent experiences like yours, and we want to understand what caused you to feel this way. Thank you for being honest with your review.
Danielle did a great job replying to emails quickly despite her child being in the hospital. However, my overall experience was incredibly frustrating. For someone who was previously in mortgage lending, I felt I was constantly trying to keep up with unspoken changes in the loan requirements. I was most frustrated with the number of phone calls I received at the beginning of the process (many) vs toward the end of the process when I needed communication most (one). Mostly I was discouraged that the real estate agent received information about what we could afford before I did, despite the fact that I had asked multiple times and had to correct the lender about our finances. If I could do it over again, I would just use my local bank.
Response from Veterans United
Stephanie, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. Providing clear and effective communication is a top priority. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.
I have good experience with the team. During on or off hours, they were willing to help me through my confusion. I would like to thank them for getting my house on time.
It was a very easy process.
Listen. If you are serious about owning a home, Veterans United is definitely a preferred option, in my opinion. The steps it took to purchasing our home was frustrating to say the least. In my wife and I case, we were purchasing from our landlord, so a realtor wasn't necessary. However, gathering the necessary documents, coordinating with the different agencies like appraisals, home inspections, insurance, title company, and loads of paperwork, signatures, and questions are still very much a part of the process. Our team, Nick Holman, Courtney Gully, Francie Greene, and the rest of their supporting members were there from the first phone until the closing on our home. They fielded every question, listened to all of our frustration, guided us through the whole process step by step, and we're encouraging, patient, professional, and, most of all, very polite, friendly, and engaging whenever we were in contact with them. I mean they kept in touch by phone, text, and email. Even sent us mail. Who does that in this technology age? Seriously, they were the best team my wife and I could ask for in communicating with us and our landlord to make this dream a reality!! I highly recommend Veterans United to anyone who’s reading this review, or anyone who asks is this company for real. To our team, Nick Holman, Courney Gully, Francie Greene, and their supporting team members, thank you for everything! We can't say thank you enough. My wife, Valencia Long, and I now own our home!!!
Genevieve & Cal did a great job! I would highly recommend. I’m a repeat customer, and I hope to not move again soon, but if I did I would use them again.