Whitney and Madison were awesome along with the rest of them for getting everything done, they are very professional and know what they are doing.
THANKS FOR EVERYTHING, I WAS LOST TO HOW TO DO ANYTHING. SUPPOSEDLY EVERYTHING WORKED OUT GOOD.
It was great!!
Nick was awesome to use! We never had an issue getting a hold of him. Quick response and very friendly
Since day 1 of talking with Joel, he's been nothing but extremely helpful and patient with my wife and I. We are new to homeowners and we're quite happy with Joel's professional and friendly interactions. He helped us understand stuff if we couldnt figure it out. I highly recommend VA home loans to any new or existing homeowners. Definitely ask for Joel.
Thanks to the whole Veterans United team for helping to make the first home I’ve bought on my own such an easy process!
Tim Alvis would be great for someone who is NOT buying their first house. He would be a great candidate for someone who is an experienced buyer. It was not a good experience for me and my husband and we were disappointed in his complacency that ultimately changed our closing date and our view of veterans United home loans.
Response from Veterans United
Hi Rebecca,
I’m sorry to hear that your experience as first-time homebuyers left you and your husband feeling disappointed. Purchasing a home for the first time can already feel overwhelming, and it’s important to have clear communication, guidance, and support throughout the process.
I understand why changes to your closing timeline and the overall experience would affect your confidence and perception of Veterans United. Every borrower’s situation is different, and first-time buyers especially should feel informed and supported every step of the way. I appreciate you taking the time to share this feedback.
I’d like the opportunity to learn more about your experience and discuss your concerns further. Please feel free to contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
The local office was great! Cal and his team are amazing. The corporate side that I started with leaves much to be desired. Multiple calls a day from different people trying to give me the same information over and over.
I work with Cal he was very fun to work with and communicated everything that I was not sure of.
Thanks to Cal and crew the refy went as exspected...and would recommend your sevices any day any time...10 stars anytime...Dr. Larry A Bond,PH.D.
I was completely blown away by the level of customer service. Simply astonished. I look forward to doing more business with Veterans United doing mortgages as well as insurance. If I had the money to buy another home I would absolutely do it right now and give you guys a call! Thank you so very much for a very positive and wonderful first time home buyer experience!!
Thank you for all the help through the entire process
A very pleasant and professional experience.
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Nick was great and the rest of the team was fantastic about answering all my questions and getting back to me incredibly quickly. They made the whole first time home buying process a breeze.
Wyatt was very easy to work with and he responded to all of our needs immediately. He made the home buying experience flawless.
Nick, Ellen and Lliam were all of great help getting us through the home loan process!
Nate was the best part of my whole experience. He was very professional and extremely helpful.
Owning my own home has always been a dream of mine. Veterans United not only made that dream come true the helped me step by step to achieve my goals! Thank you!
Need to work on communicatios with customer
