Great communication, and great people to answer questions. Great overall experience!
Matt and Kayla worked amazingly together. The process of buying a house is stressful and I wanted to walk away on a few occasions. Matt and Kayla were able to shine light and encourage me to keep pressing forward with things. Through the help from God, my family, and the Veterans United team, we can proudly say we are homeowners again!
sam & his team been great ,took care of every thing to make it very easy . no problems thank you carl & diane ricciardone
I can't say enough good things about Joe Narron, I would say that the majority of my interactions was through Joe. We had quite a difficult time obtaining a Certificate of Eligibility from the VA but Joe was there helping every step of the way.
Very easy transaction
I would 100% recommend Veterans United Home Loans.
Given our situation of the condo we were purchasing being new construction, there were many hoops that had to be jumped through in order to have the condo association be VA qualified. This process was a hassle and there wasn’t much visibility on the buyer side which at times was frustrating. This was not any fault of Veterans United but of the nature of the situation. Overall we are very happy with our experience and would definitely recommend to other people seeking a VA loan.
There were several miscommunications and little follow up. It seemed to take several days to get clarification.
Response from Veterans United
Michael, we're sorry to hear our communication was not on par with the expectations we set. Communication is very important, and we appreciate you providing this review. We will use this feedback to ensure we continually improve our service. We hope you enjoy many happy years in your new home.
I would absolutely recommend, have and will continue to pass along Max and his team to fellow Veterans.
Veterans United has given my family an opportunity to move forward to the future.
There team of personnel are courteous, professional and will work hard to help move you to a better standard of living, which in my book is very important to my household.
Veterans United gives the most pleasant home buying experience possible. From their friendly staff to the online loan process, it felt like they were there for every step.
I would recommend all veterans use local brokers that they can talk to in person. Our comm's were less than satisfactory much of the time.
Response from Veterans United
Hi Steve, thank you for bringing this to our attention. We apologize that communication was not a stronger part of your experience, and we will continue to strive for better. Veterans United does have local branches set up to meet with you face to face if they are in your area. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
The team I worked with was professional and followed up on all my questions and concerns very promptly. They took their time to guide me through this whole process. I truly value the friendship I developed with this Team during my loan experience.
One of the best decisions of our lives. I don't think we would have our beautiful home today if we had gone with another lender --The Bellinger Family
VU was great! Thank you for helping me get into my first home!!
