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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

184,390

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
137,351
4
37,340
3
6,178
2
1,902
1
1,619

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Showing all 945 home purchase loan reviews from New Hampshire

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2 out of 5 Stars
Would Recommend

Management at VU should look strongly into what transpired here. This could be used as a training event so others don't have to deal with what I did. VU handled the routine things very well....but when we hit a snag....it was all on me to fix it. I expected more. I expected VU to have a strong relationship with the VA, and to help when needed. I found just another lender, I could definitely have gotten at least this level of service from anyone.

Response from Veterans United

Kim, thank you for taking the time to share your voice and provide this feedback. Having spoken with you directly, we realize the uniqueness of the situation and appreciate your willingness to speak to the Department of Veteran Affairs directly. We will use your feedback to promote a positive customer experience for similar situations down the road.

5 out of 5 Stars
Would Recommend

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

Zach and his team execute the loan process with professionalism and courtesy. The online portal facilitates a secure, smooth transaction process. I recommend Zach and Morgan to anyone ready to refinance or buy a home.

Loan Officer: Zach Roberts

NMLS# 1200238

4 out of 5 Stars
Would Recommend

Dealing with the loan team was a good experience, very professional and worked in a timely matter. I felt that the underwriting person was slow at requesting paperwork. It almost appeared that they asked for things one at a time. I felt things could have moved faster if the requested items at the same time.

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend
Photo submission from Michael M.

I can't say enough good things about Joe Narron, I would say that the majority of my interactions was through Joe. We had quite a difficult time obtaining a Certificate of Eligibility from the VA but Joe was there helping every step of the way.

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend

Spectacular team work always kept my wife and I updated, none better
True professionals

Loan Officer: Tyler Sadich

NMLS# 393144

5 out of 5 Stars
Would Recommend

Loan Officer: Tommy Purk

NMLS# 1222488

4.5 out of 5 Stars
Would Recommend

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
Would Recommend

VU was an excellent partner in getting my loan process done. Very veteran friendly program and easy to use application process and website. Well done!

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

Loan Officer: Juliana Eckles

NMLS# 1126762

4 out of 5 Stars
Would Recommend

Loan Officer: Matthew Lucas

NMLS# 1027457

4.5 out of 5 Stars
Would Recommend

Loan Officer: Derek Flood-Lorber

NMLS# 984493

5 out of 5 Stars
Would Recommend

Reps were very responsive and always willing to discuss options to fit our situation.

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend
Photo submission from Andrew N.

I would absolutely recommend, have and will continue to pass along Max and his team to fellow Veterans.

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend

It was the best experience we ever had purchasing a home. We recieved information freely and were kept in the loop the whole way

Loan Officer: Jenna Pahde

NMLS# 1421181

4 out of 5 Stars
Would Recommend

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

we worked together for over 2 years If I had any questions he had the answers plus his team he had working with him were top notch

Loan Officer: Chris Primmer

NMLS# 1054596

5 out of 5 Stars
Would Recommend

Loan Officer: Robert Freeman

NMLS# 1783680

5 out of 5 Stars
Would Recommend

I can’t give enough praise to Veterans United! The entire process was incredibly smooth, seamless and stress free!!

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

Eric and Gina were outstanding. Very helpful through my entire process and we’re always there for me

Loan Officer: Eric Highley

NMLS# 1810615

4 out of 5 Stars
Would Recommend

Loan Officer: Morgunn Thornhill

NMLS# 1127375

5 out of 5 Stars
Would Recommend

Seamless and nearly hassle free! The sticking point continues to be the appraisers. But in the end, our loan specialist donned his bright red cape and saved the day!!

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend

It was not only a pleasure working with Gerrit Hane and the whole staff that they provided to make the process of getting our mortgage go smoothly but they went above-and-beyond to answer all of our questions; sometimes before we even knew what to ask.

Loan Officer: Gerrit Hane

NMLS# 1002285

5 out of 5 Stars
Would Recommend
Photo submission from John B.

The team I worked with was professional and followed up on all my questions and concerns very promptly. They took their time to guide me through this whole process. I truly value the friendship I developed with this Team during my loan experience.

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Buchner

NMLS# 217248

5 out of 5 Stars
Would Recommend

They made the overall process easy, and were incredibly helpful.

Loan Officer: Jake Jones

NMLS# 1838230

3.5 out of 5 Stars
Would Recommend

I would recommend Veterans United because from the beginning the Senior home loan consultant was attentive and helpful. Our credit was in severe need of a boost. Brittney walked us through how to make the appropriate moves in order to get the improvement we were after. After about a year of hard work we just wanted an update of where we fell. Brittney and me, spoke late August/Early September of 2019, for an update, we still didn't achieve our credit goal. A few short weeks later, our home loan consultant called to report the good news that we achieved that magical number. We were partnered with the loan officer and real estate agent. Early in the process, all were attentive and helpful. The last 2 weeks of our process, there seemed to be a major source of breakdown in communication. When expressed to VU, I did not feel heard, I felt patronized. All of a sudden I felt like me buying a home just became a thing to get done, instead of the personalization that I had felt earlier in the process. It was sad and unfortunate. I would use them again for all of the good that came of it. However, I would voice my concerns sooner and to someone who may have been able to help. So, if you feel like you aren't getting that attention, don't hesitate to speak with someone.

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

Loan Officer: Jon Abernathy

NMLS# 49695

4 out of 5 Stars
Would Recommend

Loan Officer: Nathan Corley

NMLS# 1113688

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See all 184,390 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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