We truly cannot say enough amazing things about Madison at Veterans United! From start to finish, she was absolutely incredible to work with. Buying a home can be stressful, but Madison made the entire process so much easier with her kindness, patience, and constant support. She was always there to answer our questions, keep us updated, and make sure we felt comfortable and confident every step of the way.What really stood out to us was how much she genuinely cared. We never felt like just another client, and she always went above and beyond to make sure everything went as smoothly as possible. Having someone so knowledgeable, dependable, and supportive throughout such a big milestone meant more to us than she probably realizes!We are beyond grateful for everything Madison did to help us get into our new home. Veterans United is so lucky to have her, and we would recommend her to anyone looking to buy a home! Thank you again, Madison, for everything! ❤️
First time home buyer the team they set up made everything easy to understand and was there to answer all my questions
The Veterans United loan team were great! Highly recommend their knowledge of the VA processes, which were useful for the realtor to rely upon. Easy, online process for document collection and communication.
To Management,I am writing to formally express my extreme dissatisfaction with the recent dealings I received from your company regarding my mortgage.
The correspondence I received was highly disorganized, unprofessional, and entirely unacceptable for a financial institution. This was the worst experience I have ever had with a lender. Due to this lack of professionalism, I will absolutely not be recommending your mortgage company to anyone in my network.Sincerely,
Daniel Jackman
Response from Veterans United
Hi Daniel,
I'm sorry to hear how disappointing your experience was. I can understand how frustrating it must have been to deal with disorganized communication, especially when navigating something as important as a mortgage. You deserve clear, professional guidance throughout the process, and I hate knowing your experience left you with such a negative impression of Veterans United.
I appreciate you taking the time to share your concerns, and I'd welcome the opportunity to learn more about what happened. If you're open to discussing your experience further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Danny set the standard in support of our mortgage needs. I will highly recommend Danny to anyone seeking a VA loan. I’m also very satisfied with VU, and I’m willing to support VU marketing efforts.
While I appreciate the benefits of using Veterans United, my loan officer, Spencer, and my loan coordinator, Julie, were terrible to work with.
- They were impossible to reach when I had questions. Although, if they called or texted with a question, I would get back to them and then try to ask my question and be left without a response again.
- Julie did not understand my income, which caused a delay in my closing. I explained it four times over a period of about a month, but she didn’t understand how travel contracts work, and she kept calling me a travel nurse, but I’m a travel CT Tech.
- I only spoke on the phone with Spencer like 4 or 5 times throughout the whole process because he was never available. Once my closing was delayed because of him and Julie, I called three times in a row and he just texted me “I’ll call when I can” with no sense of urgency.
- Because there was a discrepancy with closing costs, Spencer’s first idea was to increase my interest rate by 1.4%. Luckily, my real estate agent offered to lower their commission so I could keep my rate, but I was unimpressed with the first option being to increase my burden.
- Spencer assured us that if we increased our rate the day before closing, it would work, but it actually triggered a disclosure error that would have delayed our closing by another three business days. Luckily my real estate agent knew this, which is when she offered to lower her commission. I was unimpressed that Spencer didn’t know the error would occur.
- When I finally did close, no thanks to them, I received a message the following day from Spencer congratulating me that my loan was funded, but I knew that because it happened a day before and I already closed.
Julie and Spencer really seemed like they had never done this job before, and had no interest in learning it.
Response from Veterans United
Hi Jose.
Thank you for taking the time to share such detailed feedback about your experience. I can understand how disappointing it must have been to feel like your questions were going unanswered, especially while navigating unexpected delays and concerns so close to closing. I'm sorry the communication and support you received left you feeling this way.
You should feel confident that your loan team understands your unique circumstances and is keeping you informed throughout the process. Having to repeatedly explain your employment situation, struggle to get timely answers, and navigate last-minute changes to your loan terms understandably added stress to an already complicated process. I hate to hear that these challenges overshadowed what should have been an exciting milestone.
I appreciate you bringing these concerns to my attention and would welcome the opportunity to look into your experience more closely. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I don’t even know where to begin with Chelsea and her team. It was my first time buying a home and I couldn’t have been assigned a better lender to make the experience so great. Chelsea was on top of everything from the start. She made the entire process so seamless to the point that I know she is who I want to contact for my next home purchase or refinance
We thank so much for Zach and his team because of them yesterday we got a new home. From the beginning I never thought buying a house specially me been a veteran. Zach from the start explained to me the process and always assure me the he would work hard to make it happen and he did. Believe me they went far and beyond to make it happened. They always calling and texting keep us updated, answer questions and make us feel confident of the process. Tools are awesome, the website and app give you a lot information and anything you need it complete the process. Any Veteran think to buy a house, trust Zach and Veterans United.
Great team and great people from the bottom of our hearts Thank you Zach and your team to make a dream come true.
I definitely recommend Veterans United for a homebuyer. I enjoyed working with Suzie Naeger & the team. They are all great to work with. Thank you for helping us get our new to us home. David & Cindy F.
Tommy Purk was incredible. We never felt rushed while we were searching the market. He was there anytime we needed him and always had answers for everything we had!
Madison was absolutely exceptional throughout our entire home-buying journey. From start to finish, she worked tirelessly for months to ensure we made it to closing, despite the many hurdles we faced being located overseas the entire time. What could have been an incredibly stressful and complicated process felt manageable because of her dedication, responsiveness, and unwavering commitment to helping us succeed.She consistently went above and beyond… navigating time zone differences, keeping everything on track, and advocating for us every step of the way. Her communication was clear, timely, and reassuring, which gave us total confidence even from afar.Simply put, we would not have a home to return to without Madison. Her professionalism, persistence, and genuine care made all the difference. We are beyond grateful and cannot recommend her highly enough.
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Tommy and his team was great at answering all of our questions and providing great service.
Very professional and responsive. Walked us through every step so we always knew what to expect. Provided very helpful videos. Would highly recommend Veterans United and Dave Buchner.
Jaimie and his team are top tier. Made such a complex move with lots of moving parts happen with out any stress or problems. We can't thank this team enough, just the best in the game.
This team was phenomenal, made the whole process seem less daunting and ensured we always knew what was going on at each step. Thank you guys so much!
