We are so thankful for Veterans United, it was a great way to enter the world of home buying with the help of a VA loan which can be extremely stressful otherwise. VU was able to make everything simple and pair us with the right people to help us navigate the process and be there for us every step of the way.
The process was smooth and Brian and his team members were very helpful. This is a very professional, knowledgeable and hardworking team. They were always there for us and very responsive to our needs and concerns. One thing that could improve is the way the repairs (in our case - the septic distribution box repair) requiring permits with escrow holdback is dealt with. I would suggest that the holdback amount should be determined in light of the required repairs indicated on the permit issued by the appropriate authorities. The initials bids submitted by the buyer/seller could be based on what vendors are telling the buyer/seller and not based on what is required by the appropriate authority. Therefore, once the appropriate authority states the requirements in the permit, the buyer/seller should be allowed to withdraw the bids and submit new bids based on the permit. This prevents the buyer/seller from unnecessarily paying more into escrow than is really necessary. Requiring more of an escrow could also prevent the buyer/seller from closing in a timely fashion due to lack of resources that should not be required of the buyer/seller in the first place.
Veterans United made the home buying process for me, a first time home buyer, absolutely seamless. My home loan team was phenomenal and absolutely on top of every question and detail. They were addressing any issues or updates in near real-time speeds and would reach out to me before I had a chance to see for myself; this was especially nice considering I am completely inexperienced and received all updates in full clarity. Overall my experience with Veterans United was fantastic and I would recommend to service members and non-service members alike any day.
I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.
Kaleb and his team were there when we needed them to be.
Very professional
We have used Veterans United several time for our moves. They are always prompt and have great customer service!
I am very disappointed with Veterans United and in particular, Ian Reed. The closing was supposed to be May 23rd. The paperwork was completed until the 22nd which meant we had to wait 3 business days. The closing was completed on the 27th. I sent Ian numerous emails and phone calls to make sure everything would be done by the 23rd. Ian ignored my emails and calls and didn't change the items that he was supposed to (the origination fee and the interest rate) until the 22nd. Ian has very unprofessional attitude and didn't take responsibility or apologize for ignoring my calls or not having the paperwork done in a timely manner. I would not recommend Ian Reed or Veterans United to anyone. Although, Veterans United is not affiliated with the Veterans Administration, they should treat Veterans with more dignity and respect.
Response from Veterans United
Hi Dennis,
I really appreciate you sharing this. I'm truly sorry to hear about the experience you had leading up to closing. It’s completely understandable to feel frustrated when expectations aren’t met—especially with something as big as buying a home. Delays and communication issues like the ones you mentioned are not how we aim to serve those who’ve served.
I want you to know that your feedback isn’t being taken lightly. I’ve shared your concerns with our team so we can dig into what happened and make sure we’re holding ourselves to the standard our veterans deserve. I’d really like the chance for my team to talk with you directly if you’re open to it.
You can reach us at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that works for you.
Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.
I appreciate the professionalism of your company. Everyone knew (not guessing) what their job was and executed almost perfectly. My end had a minor glitch. Your company is amazing. I am positive that other companies should follow how you handle business , then people would know what they are doing and not guessing.
A genuine company with a personal approach… VU really cares about the Veterans they help navigate through the home buying process. They have streamlined the process into a painless journey. We have two dogs and they thoughtfully sent us a treat box for them after we closed and moved in. That’s above and beyond!
Great work.
I would highly recommend the team as they were so helpful and made the experience so less stressful
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Veterans United is the only way to go! Every single person I interacted with was truly exceptional; in knowledge, customer service, experience and efficiency. As a first time home buyer, they made the process as smooth as possible for my husband and I. We always knew what was expected from us and if I had a question, it was answered promptly! I worked with Kindra during our process of building our credit up to purchase, Ginny as our loan officer and Brett as our loan coordinator. I can't say enough about this team! They worked with my husband and I from start to finish and made us feel like family. This is an experience I will remember fondly for the rest of my life. Thank you so much for giving us such great service!
The whole team was excellent to work with. They communicated well, had an answer to all my questions, and overall made the process seamless. I absolutely would recommend them to anyone and plan to use them again myself.
