Excellent home buying experience through the beginning to the end of the purchase. The team worked well and I could not be happier with my decision to go with Veterans United.
Deanna and Chris. And Jonathan were easy to reach and followed up with everything
I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.
cannot say enough great things about Veterans United Home Loans! From start to finish, the entire team made the homebuying process smooth, stress-free, and even enjoyable. They were incredibly knowledgeable, responsive, and truly cared about helping me achieve my dream of homeownership. Every step of the way, I felt supported and informed.
Their online tools made the paperwork simple, and my loan team worked tirelessly to make sure everything stayed on track. Special thanks to [Loan Officer’s Name if you want to add] and the whole crew for going above and beyond. If you’re a veteran or service member looking to buy a home, Veterans United is hands down the best choice. Thank you for everything!”
The only reason i did not give it a 10 was because it was difficult to reach certain members of the team, poor communication. Other than that everything was great
Thanks for another wonderful experience, Veteran’s United is the best!
Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.
Too many phone calls from different people. Seems like the right hand had no idea what the left hand was doing.
Response from Veterans United
Hey Howard,
Thanks for taking the time to share your feedback. I’m really sorry it felt like there were too many people reaching out and things weren't as coordinated as they should’ve been. That’s definitely not the experience we want for our Veterans or anyone trusting us with such an important milestone.
I'd really like the my client advocate team to have the chance to dig into what happened and learn from your experience. If you’re willing, please reach out to our us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime and we'll follow up as soon as we can.
Great service, communication and UI with their app
I've been recommending veterans united to every person I come in contact with that's looking for a new home. I truly believe this team is very happy to help their customers.
Heidi and her team did a great job on my refinance. Everything went smooth and quick thank you very much.
I really enjoyed working with this company. Everyone was very knowledgeable and helpful. They made this process very easy and clear.
Veterans United is the only way to go! Every single person I interacted with was truly exceptional; in knowledge, customer service, experience and efficiency. As a first time home buyer, they made the process as smooth as possible for my husband and I. We always knew what was expected from us and if I had a question, it was answered promptly! I worked with Kindra during our process of building our credit up to purchase, Ginny as our loan officer and Brett as our loan coordinator. I can't say enough about this team! They worked with my husband and I from start to finish and made us feel like family. This is an experience I will remember fondly for the rest of my life. Thank you so much for giving us such great service!
Shelbi did a great job following up on my concerns and Sydney was very informative and also did well in keeping me updated. Great experience overall!
Working with Veterans united was great! My loan officer was there every step of the way.
I am grateful to all the teams staff and support in educating me in this process and being very proficient in getting things done on a timely schedule I will definitely recommend Adam to any veteran looking to buy a house
