Michale Quinn is also super dope at her job. She was extremely helpful in answering my questions, which were probably dumb questions. She never made me feel like they were and she also had a wonderful attitude, even when I may have been unpleasant because I was stressed. I am truly grateful that I had her and Justin to get me through this major life event. YALL ARE THEEEE BEST!!! Thanks bunches.
Everything worked so well and everyone was so accommodating and exceptional I love the Communication.
Jerry Simons was amazingly responsive. He was available for any questions or concerns no matter the time or day! Great experience, great professional!
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Excellent service very friendly and helpful I would recommend veterans united to all military branches
To my brothers and sisters, these are folks we can trust. Let them do their part and you can worry about something else. 100% satisfied with our latest home purchase with Veterans United. Highly recommended
This was a great experience. I did not expect a lender to put my families interests first but they did through every step of the process. Thank you Veterans United. Thank you for making our dream come true! My family and I love our new home and this wouldn't have been possible without help from the team at VU.
Great experience and great communication and help all throughout. Great team
Communication was very poor throughout the process in terms of what was allowed, amount of fund approved for kept changing after offers were made, terms of signing at close were not clearly spelled out from the beginning almost costing me the house. When I complained about it I was gaslighted which I don't appreciate.
Response from Veterans United
Hello Diondria we appreciate your feedback on this matter. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Our team will be researching your comments to determine what our team may do in the future to help prevent a similar misunderstanding. The process for disclosing the costs of a loan is managed very closely. We understand how relying on estimates for a portion of the home buying process can seem inconsistent or make it difficult to trust the process. For that reason, we are always looking to support your customer experience with excellent care. If you feel there were ways we could have better handled the process, then please give us a call to share more. Our Client Advocate team is always eager to listen and take action whenever possible.
If you are a first time home buyer, I would highly recommend Veterans United. They made the process easy and stress free. Such a wonderful team and I am proud to be working with a team that takes their work serious and provides such a personal touch.
If you are a vet and you do not use Veterans United, you are making a huge mistake! They love helping vets get homes, and they are extremely personable and have some of the best customer service skills I have ever experienced. They actually care about their client and it shows in the way the treat you! I was blessed to have them assist my family and am forever greatful!
The first 95% of this process was very easy due to the availability of your team and the ease of use of your website. Underwriting is a pill.
I have a great deal of respect for my team of professionals who helped me during the home buying process. They helped me find answers to my questions and choose the best mortgage for me. They helped me find the house I was looking for then took me through the whole process.
