The service I received was above and beyond what I was honestly expecting. Every step explained over the phone and in writing.I am proud to have contacted the entire team with outstanding results!!
Justin Darr was amazing to work with. He is very professional. He answered our questions and addressed our concerns quickly. I would refer friends and family to him.
Fast, stress free, and excellent customer service. We felt valued and cared for during the whole process.
Veterans United hit all my expectations and more. Everyone was extremely friendly, quick to respond and broke down any area I had questions on. I don’t regret my decision to work with VU at all.
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
Chris Rohr and his team did an outstanding job of walking us through the process and preparing us to be able to put an offer in on a home. We had difficulty with our seller and had to extend closing multiple times, in spite of this Chris gave us sound advice and we were able to close on our home. Jack also assisted us with many of the forms and processes. Thank you team!
Thorough and knowledgeable people.
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Tyler did a great job for us.
Everyone on our team did a fantastic job!
Any questions we had were answered completely and promptly.
I look forward to the next opportunity to work with them!
You all did an amazing job helping me buy a home.and I ask God to bless each of you for your help.you are all loved and appreciated.
This was truly a pleasant experience. Having bought several homes in the past and this was, by far, the best. I was kept informed throughout the process. And the people I worked with were exceptional.
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They have several people that handle things for you at different stages of your loan. All were very helpful
Brant Baxton was amazing!!! He explained everything to us and made our home purchase very easy. He always answered my calls which I never expected. He lwent above an beyond and I will recommend him to everyone. He even sent us a bark box which was a total surprise that we LOVED!!!We also had the experience of working with LeAnn Justis I'm sorry to say that I did not enjoy working with her nor did the title company we used. She waited till the last minute on a few very crucial things that delayed our closing. He emails to us and the title company using her BIG LETTERS shouting at us were very offensive. I did not enjoy working with her and at the end Brant came in and saved the day.
I have been trying to get Veterans United to recognize Disabled Veterans for property Tax purposes Ryley doesnt seem to understand that in the state of New Mexico they signed in there constitution Disabled veterans are exempt based on there percentage of disability they get that percentage off of there property tax. Example Im 80% disabled so I get 80% off my property tax. I have certification from the VA of that exemption and have uploaded to the VU's portal plus a 10,000 property tax exemption. I have filed these exemptions with the Valencia County Tax Assessors office. But the property tax is still on my loan documents. Fidelity Escrow here in New Mexico knows about this tax exemption but cannot do anything it until VU fixes loan documents.
Response from Veterans United
Hi Stephen,
First, I want to thank you for your service. I’m truly sorry for the frustration this situation has caused.
I can understand how upsetting it must be to have submitted your VA disability documentation and county exemption paperwork, yet still see property taxes reflected in your loan documents. When you’ve taken the proper steps with the VA and the county assessor, you should feel confident the information is being handled correctly.
Property tax exemptions, especially those tied to disability ratings, can involve coordination between the county, escrow, and loan servicing, but that does not make it any less frustrating when things do not appear to reflect what you’ve already provided. I’m sorry this has felt like an ongoing battle.
I would really like the opportunity to personally review your file and better understand what’s happening with the documentation and escrow setup. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we’ll typically respond the next business day.
You’ve done your part, and you deserve clear answers. I appreciate you bringing this forward and would welcome the chance to help get clarity around it.
Sincerely,
Claire S., Client Relations Manager
Veterans United makes the home buying process enjoyable. They assign a Team to you that helps you through the whole process from beginning to end and will even help with utilities and moving. I highly recommend Veterans United for all of your home buying needs.
We had an excellent experience with our refi. Dava Turk was incredibly hard-working and wonderful to work with. Always quick to reply and so kind, friendly and helpful. We highly recommend this skilled and experienced professional.
