Easy and pleasant to work with throughout the whole process. Don’t hesitate to work with this team.
The team was very patient and kind while I found all of the information they needed.
It was the most efficient and smooth of the four ive done in my life.
A little bumpy to start, but after clarification everything went smoothly!
I was amazed at how Haley always responded to any questions I had so quickly. She is definitely professional and has a wonderful personality to work with people. I will definitely recommend others to this company.
Veterans United has continued to be there for us and have done exactly as they said they would from the start. I would 100% recommend Veterans United.
My experience was frustrating due to poor communication and lack of follow-through. I requested phone calls that never came, and the process felt reactive instead of proactive. I had to chase down paperwork and push things forward myself—unacceptable when trying to
Response from Veterans United
Hi Bernie,
I really appreciate you sharing this feedback, and I’m sorry your experience left you feeling like you had to do all the chasing. That’s not how this should feel—especially during something as important and stressful as buying a home.
You’re right to expect proactive communication and consistent follow-through, and I’m sorry we didn’t deliver on that. I'd love a chance for my team to learn more about what happened and see how we can do better. If you're up for it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that’s convenient for you.
Quick, easy and professional!
Outstanding company, I can not say how professional everyone is at every level. I would highly recommend Veterans United to my family and friends.
Matt and the team were easy to work with and made the process pretty painless. I have and will continue to recommend them to other veterans.
Always excellent service with veterans united and Dylan and team.
Absolutely amazing! With Zach and Jennifer were both professional yet personal at the same time. Anyone who has VA benefits and looking to purchase a home or refinance cannot go wrong with Veterans United and Zach and Jennifer. Thank you both!!
From the very start Veterans United has did a great job, this was my reason for coming back to them for a refinance loan.
