We want to express our appreciation for Veterans United Home Loans, especially the way you took the time to understand exactly what we were looking for as first time brand new home buyers. It made all the difference to know that you were mindful of the details required and keeping us at ease!!. The effort from all involved has us eternally grateful that they helped us find our beautiful home. It is right for us in every way. Thank you
This is the 2nd time that Veterans United helped us found our home sweet home. And just like the first one they never disappoint. Buying a home is never east but with Veterans United it has always been a smooth and fast transaction.
We are blessed to be part of the Veterans United family and will of course recommend them to everyone. Again, Thank you to everyone at Veterans United especially to Tim, Jenny and the rest of the team for helping us find our home sweet home.
I’ve only bought one house years ago through a friend who was a Real Estate manager. Veteran’s United made it seem like I was working with a friend and guiding me through the entire process. I was anxious at first, but now seeing how seamless they made it, I would recommend this service to any Veteran!
This is me in front of Grace's Haven, my new dream home!
If any veteran ever asks who I would refer it would definitely be Veterans United.
Very helpful and quick responding members. Made the whole process easy from start to finish.
End-to-end the service was amazing. Our situation required us to move quickly for a variety of reasons and the entire VU team was supportive, understanding and bent over backwards to get our loan approved.We'll never forget you! Thank you! - Raq and Matt
This was my first time working with VU so I wasn't too familiar with the brand, but I found out my coworker had used VU 3 time when buying his home, so I said why not try it for myself? Well, the rest as they say is history!! Joel Gigler's entire team was very responsive in every area of getting on contract and ensuring the underwriting part would go smoothly....second to none!! I would highly recommend them to each of my friends looking to purchase a home. Keep up the great jobs everyone!
This team also consisted of Tiffany Herrmann. She was awesome!!
Great experience with this team!!!
I love my house and I am soo thankful for veterans United especially Kelsey who was a huge help and made it soo easy for me!!
My Veterans United team was amazing. Communication was great, customer care was amazing. I never felt like I was in the dark. I was quite scared going into the process of home buying. I finally decided to make the step and I’m glad I did it with Veterans United!
The awesome team at Veterans United really is the dream team in making our dreams come true. My DREAM TEAM got me a clear to close in 17 days. I will refer my DREAM TEAM to any Veteran looking to purchase or refinance. Michael Pitts and he’s team are truly the DREAM TEAM.
I have put a lot of thought into if I was going to write this review as I was very frustrated with the way our file was handled. There was poor communication about our loan process. We made it very clear from the beginning that all parties wanted to close early. There was no communication on where our loan was or explanation about anything. At one point when we reached out for an update the response we got from Jackie was “We are going as fast as we can.” This was the same response given to our realtor when we asked for an update. We were able to get docs in within 5 minutes of being requested EVERYTIME, yet you underwriters were caught up not knowing what payroll taxes are. It is extremely concerning that in this industry they don’t understand basic liabilities business owners have. I’m curious what these employees think happens to the deductions from each paycheck. The employer does need to send those to the IRS. This held up our loan for 2 weeks which is ridiculous. When we initially started the process we were told 30 days. It took longer. Once we were put into closing we were told Wednesday or Thursday the following week. We made plans accordingly. When we received the update on Wednesday there was no communication about an expected closing date. Then Thursday we were told it would be Monday. This caused me to need to utilize my only 2 remaining vacation days. This could have been avoided had Britney reached out to Lennar title on Tuesday instead of sitting on her hands until Wednesday causing the closing to be delayed. She told us she did not even attempt contact with them on Tuesday. We offered to reach out and she said she had it. These issues continued into the signing on Monday. The document from this company came in at the last minute. There was no communication from Veterans that the signer would need to sign said document. Britney knew the seller had already signed all her docs. We were almost delayed even further due to a lack of communication on the process Veterans has. As a lender myself I feel this was very unprofessional. There were multiple things with our uploaded docs that were not communicated to us, but I knew because I am in the industry such as signing our P&Ls. I feel Veterans need to assess the docs they request on the 1st request based on the type of business someone owns. Maybe some training for underwriters to understand how businesses operate. This process was ridiculous..
Response from Veterans United
Randolph, it is important to us that we work hard to provide excellent service and we realize that the home buying process can become stressful at times. While we cannot make up for the experience you had, it is important we acknowledge and address what you've shared as communication remains a top priority. We realize that the home buying process can become time consuming when working to gather the required documentation and how it can feel to resolve numerous underwriting requests. Licensed Underwriters comply with VA regulations as well as internal and external guidelines to ensure loans are properly documented. Balancing with our third party partners can also be a time challenge and we are sorry if that caused any undue delays. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. We appreciate your point of view and understand how it can be frustrating when unexpected delays occur. Thank you for sharing your experience so that we might learn and improve where to strengthen our process.
Would recommend to everyone.
This team, including Levi, made this a seamless transaction for me. I was sincerely amazed at the smoothness of the process. Thank you.
Louisiana will always be "home" but I believe I have surely found my place in the world, thanks in LARGE part to the stellar efforts of my Veterans United loan team. Yes, I AM a Proud Veteran Homeowner!
My Veterans United team was amazing and made everything for my family and I smooth and easy. We're absolutely happy with our purchases.
Aaron and the whole Unite Veteran team went above and beyond helping me buy my first home. Can’t thank the team enough.
