Thanks for all the help to get us into our new home.
I would be very happy to recommend Veterans United to any and everyone. Veterans United were very patient and would go above and beyond in helping you fulfill your dream of becoming a home owner.
I am truly grateful to Veterans United in helping me make my lifelong dream come true.
THANK YOU.
Lance was amazing through this experience. He kept me informed and answered every email and text and call. He kept my spirits up when I was ready to give up. Thank you for helping me purchase our last home.
Chris and Carla were the absolute best ever! The purchase of our home was seamless and fast! Best experience we ever had on a purchase like this. Highly recommended.
Charles and Eli were amazing they put all my worries at ease anytime I had a question or concerned they were right there along the way helping me to understand what process I was in and what the next steps were going to be. I knew that anytime I need them they were there and was like family.
Have returned for services because Veterans United is very thorough and professional, and personal and responsive in communications
Thank you V.U.
The best team we had so far.
Even if there was hiccups during the process, which all of it was on my end, they stayed on top of me and
Help the process go very smoothly.Definitely recommended!
The whole process was very easy and i am very happy
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This is me in front of Grace's Haven, my new dream home!
Outstanding job keep it up
I was very grateful that I got these loan officers. Via willing to bed backwards to help you get your house. I was very grateful that I was able to have their help and getting my dream house. I look forward when I get my second house to use them again.
Not much communication, speaking with disrespectful tones. Without Realtor Miss Stephanie we as buyers would've been lost without her during this process. The process wasn't very timely when it involved loan personal, lack of communication.
Response from Veterans United
Hi Collins,
I’m sorry communication throughout your homebuying process left you feeling unsupported and that some of your interactions came across as disrespectful. You deserved clear, timely answers along the way, and I’m glad Stephanie was there to help you navigate the process.
I’d appreciate the opportunity to hear more about your experience. Please contact the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The process was good and Julia did an outstanding job keeping me informed and up to date on the loan package. I would recommend her for your loan needs.
I love my house and I am soo thankful for veterans United especially Kelsey who was a huge help and made it soo easy for me!!
Joel and Chris were absolutely amazing and I could not say enough about the experience!
They help me getting through the electronic paperwork. Sending the needed information to VU electronically instead of the postal service.
Closed on Refi 22 days ago and still a payoff account has not been paid off. No response to phone calls. Will have to contact my local Congressman Steven Horsford to help with this unsettled loan.
Response from Veterans United
Hi Bernardo,
Thank you for bringing this to my attention. I understand how concerning it would be to still see an outstanding payoff several weeks after closing, especially when you haven't been able to get the answers you're looking for. I'm sorry for the frustration and uncertainty this has caused.
I'd like the opportunity to look into what happened and help clarify where things stand. Please contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can locate your information and review your concerns directly.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
