I was recommended to go here by a friend and it’s been the easiest process. I was constantly in contact with someone and they were always checking to see how I was doing and to give an update.
This is me in front of Grace's Haven, my new dream home!
I was nervous about the entire process before I started. Veterans United and their team and the whole process very simple and helped me every step of the way. They were always quick to answer questions and made the home buying process a breeze.
I dealt with veterans United for the first time The whole process was quick easy My team that work with me to get all the documents together they were adequate very clear understanding and I think most of all they paid attention to detail and the response time to my questions were very quick thank you for all the help.
If it wasn’t the probate, we had to go through the closing would’ve been a lot faster
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The entire loan process went smoothly. It was helpful that I am relatively computer literate.
I love my house and I am soo thankful for veterans United especially Kelsey who was a huge help and made it soo easy for me!!
My wife and I were so impressed with how the whole process went. Being first time buyers, you made it so easy to follow and understand.
Everything was easy to do they send you these things that needs to be signed or accomplished to move on to the next step very informative very helpful and very courteous thank you guys for all you do.
Your work was prompt and efficient. Very thoughtful and insightful..
I will use local veteran mortgage business owners in the future. The rates and fees associated with VU were high and do not feel like we were a customer and more like another number in a long line of priority that caused unnecessary delays. In addition our closing documents had several flaws.
Response from Veterans United
Hi Brandon,
Thank you for taking the time to share this feedback. I’m really sorry that your experience left you feeling like just another number. That’s not how we want anyone to feel, and I understand how frustrating delays, higher costs, and document errors can be, especially so close to closing.
We work hard to provide clear communication and a smooth process, so it’s disappointing to hear that we missed the mark with timing and accuracy on your documents. Your concerns about rates and fees are also valid. Those conversations should always feel transparent and respectful, and I’m sorry if that wasn’t your experience.
I’d appreciate the chance to look into what happened and better understand where things broke down. If you’re open to it, our Client Advocate team can review your loan and address your concerns directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Everything was smooth and easy. The 'To-Do' checklist really keeps you in point and makes things simple and timely. Thanks Veterans United!
My Experience with Veterans United Home Loan was very welcoming and they we're very helpful. I would most definitely recommend them to anyone.
Louisiana will always be "home" but I believe I have surely found my place in the world, thanks in LARGE part to the stellar efforts of my Veterans United loan team. Yes, I AM a Proud Veteran Homeowner!
Attention to detail… goes above and beyond! Guides you through the process and the To Do list is the best. Answers questions within minutes or hours, but definitely same day. Used a few times and will use again…. The process actually helped husband and I clear debit and make us more debit cautious
Communication was awesome. I was always informed. The process was smooth and fast. VU had my best interest in mind at all times.
