If it wasn’t the probate, we had to go through the closing would’ve been a lot faster
This is me in front of Grace's Haven, my new dream home!
The entire loan process went smoothly. It was helpful that I am relatively computer literate.
My wife and I were so impressed with how the whole process went. Being first time buyers, you made it so easy to follow and understand.
Everything was easy to do they send you these things that needs to be signed or accomplished to move on to the next step very informative very helpful and very courteous thank you guys for all you do.
Your work was prompt and efficient. Very thoughtful and insightful..
I will use local veteran mortgage business owners in the future. The rates and fees associated with VU were high and do not feel like we were a customer and more like another number in a long line of priority that caused unnecessary delays. In addition our closing documents had several flaws.
Response from Veterans United
Hi Brandon,
Thank you for taking the time to share this feedback. I’m really sorry that your experience left you feeling like just another number. That’s not how we want anyone to feel, and I understand how frustrating delays, higher costs, and document errors can be, especially so close to closing.
We work hard to provide clear communication and a smooth process, so it’s disappointing to hear that we missed the mark with timing and accuracy on your documents. Your concerns about rates and fees are also valid. Those conversations should always feel transparent and respectful, and I’m sorry if that wasn’t your experience.
I’d appreciate the chance to look into what happened and better understand where things broke down. If you’re open to it, our Client Advocate team can review your loan and address your concerns directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Everything was smooth and easy. The 'To-Do' checklist really keeps you in point and makes things simple and timely. Thanks Veterans United!
I love my house and I am soo thankful for veterans United especially Kelsey who was a huge help and made it soo easy for me!!
My Experience with Veterans United Home Loan was very welcoming and they we're very helpful. I would most definitely recommend them to anyone.
Attention to detail… goes above and beyond! Guides you through the process and the To Do list is the best. Answers questions within minutes or hours, but definitely same day. Used a few times and will use again…. The process actually helped husband and I clear debit and make us more debit cautious
Communication was awesome. I was always informed. The process was smooth and fast. VU had my best interest in mind at all times.
Always room for improvement
Kenny Scheer and his team were awesome. They were on top of it and made it easy for me.
I'm amazed at how very professional your team has been in helping my purchase and refi of the Condo. I'm giving all teammates not tens but 250 stars. Happy new year Ronald Tooke
Louisiana will always be "home" but I believe I have surely found my place in the world, thanks in LARGE part to the stellar efforts of my Veterans United loan team. Yes, I AM a Proud Veteran Homeowner!
They help me through the process but it’s so hard to contact them. I almost lost the house because they take so long to give my Loan approval. I would recommend it but I think they need improvement to communicate with the builder.
Response from Veterans United
Hi Krim,
Thank you for sharing your experience. I’m really sorry for how difficult it was to reach us and for the delays that nearly put your home at risk. I know how stressful that can be, especially when timing and builder communication are so important.
I do appreciate you recognizing that our team helped guide you through the process, but it’s clear we need to do better when it comes to responsiveness and coordination. Your feedback is helpful and something we take seriously.
If you’d like to talk more about what happened, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
John and his team need to be commended for the great work they do. I cannot believe how smooth the process was. We closed in 30 days without a hiccup. The Veterans United portal is super user friendly. Everyone on the team was very helpful and knowledgeable. I would highly recommend this team to anyone going through the loan process!! Great service!!
They were absolutely great to work with and very helpful.
