Clayton is extremely professional. He is efficient and explains the process step-by-step. There are no hidden “surprises.” I have used him twice and will continue to do so in the future.
Veterans United and the team I worked with were all absolutely incredible. They were easy to communicate with, helped me complete tasks quickly, and even sent me a personalized house warming gift. They went above and beyond and I am more than happy to share my experience with others.
Chris and Carla were the absolute best ever! The purchase of our home was seamless and fast! Best experience we ever had on a purchase like this. Highly recommended.
Chris and Joel are real true humans who are not only at the top of there game but very personal and professional. Top rating for quality communications and high level performance in every aspect.
Your team was awesome. All were extremely professional and knowledgeable. Questions were answered promptly.
Working with Veterans United throughout my homebuying journey was truly an amazing experience from beginning to end. As a first-time homebuyer, this process was exciting, emotional, and at times very stressful. There were many moving parts, a lot of paperwork, and moments where I felt overwhelmed trying to understand everything involved in purchasing a home. However, my loan officer, Daren, made the experience feel manageable every step of the way.Daren was incredibly patient, professional, knowledgeable, and supportive throughout the entire process. No matter how many questions I had, he always took the time to explain things clearly and make sure I understood what was happening. He consistently communicated with me, kept me updated, and reassured me during some of the more stressful moments leading up to closing. I never felt like I was going through this process alone.One thing that truly stood out to me was how much Daren genuinely cared. He was not only focused on getting the loan completed, but also on making sure I felt comfortable, informed, and confident throughout the journey. His professionalism, dedication, and kindness made a huge impact on my overall experience.The entire Veterans United team was organized, responsive, and supportive from start to finish. Thanks to their hard work, I was able to officially close on my first home and receive my keys — a milestone that means so much to me personally. Becoming a homeowner has been one of the biggest accomplishments of my life, and I’m truly grateful to everyone who helped make this dream a reality.I would absolutely recommend Veterans United, and especially Daren, to any veteran or homebuyer looking for a lender that genuinely cares about their clients and works hard to make the homebuying experience smooth, successful, and memorable.Thank you again for all of your hard work, guidance, and support throughout this journey. I will never forget this experience.
There’s a reason my veteran friends and I only go through veterans united. They made the process easy and stress free. Thank you for all the hard work you guys do to take care of us veterans
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Overall the process with Veterans United was good, I feel it would be beneficial to have better communication from the Loan team via phone calls vs text messages. I would go through Veterans United again for sure.
Thank you guys. For everything. I have already and will continue to recommend vets united to all my veteran friends and customers
I will definitely promote Veterans United Home Loans to any one of my Friends including my Love Ones ! The Team was absolutely great to work with and I wouldn’t change a thing. Thanks so much for your assistance and God Bless all of you and your Families
Asking repeated documents on the to do list was tiring.
This is me in front of Grace's Haven, my new dream home!
Fantastic all around between Tim, Brandon, Sean, and Kimberly. Responsive, patient, understanding, and intuitive (being able to move things forward without having to specify)
The support this group gives is 2nd to none. Thank you for ever!
The lending team assigned to me had a month and a half to close, they failed to do so in that time. Because of it the seller ran into problems and had to extend the time I could close and move in. Had to open a credit card that I did not want because they couldn't secure the loan without me doing so after I was already approved for the loan. I was also moved multiple times from representative to representative to the point where I didn't know who to contact for what issue I was having. Seemed like problem after problem. The only good was my assigned Concierge.
Response from Veterans United
Hi Tayler,
I’m really sorry this process felt so stressful and disorganized. I can understand how frustrating it must have been to deal with delays, changing points of contact, and last-minute financing concerns after expecting things to move forward smoothly.
While I’m glad your Concierge provided some support along the way, it’s clear the overall experience did not meet expectations. Your feedback about communication, consistency, and the closing timeline is important and something I’d like my team to review further.
If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Great communication and follow up. Always available to answer any questions.
Everyone has been very helpful.
I love my house and I am soo thankful for veterans United especially Kelsey who was a huge help and made it soo easy for me!!
Asli and Rhiannon were amazing throughout the entire process even with me bothering them for updates.,
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This has honestly been an extremely simplified process. I couldn’t be happier with the team and will absolutely do it again in the future.
I complied with everything they requested. Then things changed. Every thing had to be done over, in different average. The changes were always at the last minute putting my wife in a constant fear the loan wouldn’t go through. My wife is 79 years old. She did not need this stress.
