They were very patient
If I'm being honest I would recommend them, but I would also tell fellow veterans to compare similar companies or institutions who do va home loans, I found my closing costs to be insane, So I would recommend others to shop around before making the decision.
Veterans United personnel and website were very organized and informative which made the home loan process a less complex experience.
There was ALWAYS someone to answer questions or address concerns
Very helpful and on the ball at all times.
Very useful videos I learn.
Being a first time home buyer the process was very smoothe. A little hickup at the end but very smoothe. I would recommend them !!
Our mortgage team was great. They answered any and lol questions we had, always kept us in the loop with the next steps for our loan, and we're always very friendly.
Process seemed overly complicated and repetitive. Had to submit multiple form multiple times because they expired. Took way too long to close. Had offer in April and took until August 1st to close. In April I had already thought I was so far ahead in the approval process based on working a commitment letter for a previous offer. Had a rate lock expire in June. Then looked toward closing in early July. Then finally had a closing scheduled 7/27 but found at out the end of the day prior to closing that VU didn't schedule a settlement agent to represent you during the closing. My lawyer said he couldn't do it weeks before and provided reccomations for somenthat could. Finally closed 8/1 after more last minute items that needed to be redone. Ross was very nice and helpful. He seemed to have the necessary answers and was very reassuring in the whole process. Not sure where the disconnect was. I have purchased multiple houses and this was by far the most difficult and frustrating one. My previous VA loan through Quicken was very simple and closed fast. I probably should have just used them again. Not sure why I didn't.
Very friendly very helpful very knowledgeable
I have been working with Shannon for months. She has been absolutely wonderful.
I would recommend them to everyone. Getting the loan was the easiest part of buying a house. I was always able to get a response with all my questions.
I have already.
I have to say the customer service I got from Craig and Rain was great.
Too many documents required. Every week was some new 5-6 items required. PLEASE request them up front.Process was wayyyy too long and tedious.
Casey was very professional and explained a lot to me.