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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

124,160

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
106,705
4
13,780
3
2,040
2
932
1
703

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Showing all 1,393 reviews from New York

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5 out of 5 Stars
Would Recommend

Loan Officer: Garrett Holzum

NMLS# 1104071

3.5 out of 5 Stars
Would Recommend

Works well with you th hou the entire process.

Loan Officer: Brennan VanMatre

NMLS# 1117857

5 out of 5 Stars
Would Recommend

Loan Officer: Shannon Cantoni

NMLS# 1078335

5 out of 5 Stars

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend

Loan Officer: Promise Jackson

NMLS# 1125746

5 out of 5 Stars
Would Recommend
Photo submission from Gregory T.

My husband and I had an amazing and awesome experience with our Veteran United Home Loans Team. Mr. Kaplan, Mr. Stephenson, and Mr. Jones expertise assisted our family through our First-Time Home buying process. Mr. Tony Stephenson was always available with his knowledge, reassurance, and patience. I definitely will recommend my family and friends to Mr. Stephenson personally. I will always want him on our Homebuying Teams!

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

Loan Officer: Kirk Jones

NMLS# 1659981

4 out of 5 Stars
Would Recommend

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Our experience was awesome with Veteran's United. See more in question #4 for additional comments. I can't say enough positive things about my experience with Veteran's United.

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend

Superb!!!

Loan Officer: Chris Thornton

NMLS# 45514

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Istwan

NMLS# 1565050

2 out of 5 Stars
Would Recommend

Multiple times throughout the process the goal post was moved on us, not just with closing dates but with requirements that came out of the blue and were contrary to logic. For example saying we couldn't close until my husband started his new job as if they have never dealt with people needing to buy a house so they could relocate for a job. So I would recommend Veterans united as last resort for anyone who had exhausted all other options.

Response from Veterans United

Thank you for this feedback Mathew. A member of our Client Advocate Team has left you a message and sent an email for additional details. We understand how the home buying process can get stressful, especially when moving and changing employers. As you know, there are regulations that must be met in these situations and we have experience leading customers through the process. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We would like to learn more about your experience, explore ways to improve, and seek opportunities to continue serving you.

5 out of 5 Stars
Would Recommend

Loan Officer: Molly Meis

NMLS# 1046490

4 out of 5 Stars
Would Recommend

Easy and friendly

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

My experience with veterans United home loans went very smooth and Josh was always there to help me find my way when I got lost. He was always courteous and knowledgeable about anything to do with it.

Loan Officer: Josh Capron

NMLS# 1232378

1 out of 5 Stars

“Out of 100% of houses 99% go well, and then there’s the 1% in which you fall into...” Try to do the right thing and cash in on 14 years of dedicated military service and I was shafted with every proverbial excuse/roadblock that didn’t fit to the standards of Veterans Unite Home Loans. If my friends and family were subjected to any of the same type of process I went through I would not recommend them to your organization.

Response from Veterans United

Matthew, it is important to us that we work hard to provide excellent service and we realize that the home buying process can become stressful at times. Thank you for sharing your open and honest feedback. Our Client Advocate team will research your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service. Please reach out to us if you would like to discuss your experience further.

5 out of 5 Stars
Would Recommend

Any time we had a question or were looking for updates we always got an answer quickly.

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
Would Recommend

Very quick, trustworthy, and respectful

Loan Officer: Taylor Deppe

NMLS# 1055205

4.5 out of 5 Stars
Would Recommend

Loan Officer: Dan Davis

NMLS# 59622

4.5 out of 5 Stars
Would Recommend

Loan Officer: Damien Shafer

NMLS# 449799

4.5 out of 5 Stars
Would Recommend

Loan Officer: Derek Flood-Lorber

NMLS# 984493

5 out of 5 Stars
Would Recommend

Great service and wonderful people.

Loan Officer: Promise Jackson

NMLS# 1125746

5 out of 5 Stars
Would Recommend

Melissa Quinones, and Luke Thurman were outstanding with the services they provided.

Loan Officer: Luke Thurman

NMLS# 916543

4 out of 5 Stars

The loan was not clear and was not orginazied.

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

Dedicated team of specialists helping you - you are not transferred to other people throughout the process. The agents are responsive and work extended hours (this was helpful as we were in California trying to buy a house in New York; 3 hour time difference).

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

Nick and his team were great!

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars
Would Recommend

Loan Officer: Justin Benge

NMLS# 1524876

5 out of 5 Stars
Would Recommend

Loan Officer: Derek Flood-Lorber

NMLS# 984493

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See all 124,160 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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