I already started recommending my colleagues to VU. Everyone took care of me and kept me up to date. Great staff. Eric, Bailey, and the rest of Eric’s team are very professional and kept me at ease throughout the process.
Above and beyond service, very personable and understanding. Alleviated a lot of home buying stress, each team member went above and beyond their part to make this process and my PCS as easy as possible. They get the right people for the job especially when it comes to the realtor team in the location you are going. Thank you again for making this process easy!
Veterans United Loan team walked us through the process step by step. They kept us well informed at every stage and quickly answered any questions we had. We just want to say thank you very much because, with your help, we can walk hand in hand to our new home. Dorna & Clarence
First time buying my home. Fast and smooth. Down to every detail. Would 100% recommend! Thank you Veterans United!
Overall I had a positive experience with Jonathan and Lora, they were able to help me get into the house I chose on schedule and I’m happy with the results. I would recommend working with them both.
Kris and his team were fine to work with.
⭐ 1 star — Deeply disappointing experienceVeterans United started with warm communication and reassuring promises, but as our closing progressed, we felt increasingly dismissed. Repeated delays, changing closing dates, and rising costs caused unnecessary stress, extra expenses, and lost PTO.My husband is a disabled veteran, and this process took a serious emotional toll on our family. We trusted the assurances that everything was ready, only to face more problems and uncertainty.We asked management to address our experience and cover our first mortgage payment. We still have no clear decision. Jonathan has responded, but those responses have not resulted in a resolution, and we have received no meaningful apology.They removed some fees, but in our view, those fees arose from problems they created themselves. That does not make up for the money, time, and peace of mind we lost.We were left feeling embarrassed and foolish for trusting them. We deserved clear communication, accountability, and respectful treatment. Based on our experience, I would not recommend Veterans United.
Response from Veterans United
Hi Sam,
I'm sorry your homebuying experience left you and your family feeling this way. I understand how upsetting it must have been to navigate changing closing dates, unexpected expenses, and uncertainty, especially when you were counting on things moving forward as planned. Buying a home should be an exciting milestone, and I'm sorry this process brought so much added stress instead.
I appreciate you sharing your concerns and recognize that you've already been in contact with our team. I know that doesn't take away from what you've experienced, but I want you to know your feedback is being taken seriously. I'd welcome the opportunity to continue the conversation and discuss your concerns further. You can reach my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I loved working with you all but the closing could have gone smoother and it was the loan team. It was the lawyer VU hired. She messed up the numbers quite a bit. Maybe look at hiring lawyers more local to the actual closing.
I wish I would have known about Veterans United with past home purchases. They made the process so easy. Veterans United is an amazing company to work with. They made home buying a breeze!
Kaleb Long, Joe, Kate, and Britany were the best team I could have asked for purchasing my home. They worked tirelessly and got me to close in a little over a month. They also contacted me when interest rates became favorable which I felt was exceptional service. Thank you Kaleb and team!
Jamie and her team was amazing. They answered all of my questions and were a big help
Matt was amazing from the get go. He made my experience as quick, easy and seamless as possible and I am grateful for all his support and he was very quick with everything which made the process easier. Everyone involved in the process was appreciate and said my loan officer (Matt) was great!
I could not have asked for a more fluent process. The knowledge and care this team provided is beyond anything expected. They truly care about the homeowners and want to give them the best experience!!!
This is my second time using VU for the home buying process. The whole team made the process seamless and easy
Yes, I absolutely would!
Thankful for her tireless work and patience, Its been a long and frustrating process with the sellers and her professionalism, patience and guidance through the entire process was always 100% we’re so thankful that we had Maureen on our team.
