Works well with you th hou the entire process.
My husband and I had an amazing and awesome experience with our Veteran United Home Loans Team. Mr. Kaplan, Mr. Stephenson, and Mr. Jones expertise assisted our family through our First-Time Home buying process. Mr. Tony Stephenson was always available with his knowledge, reassurance, and patience. I definitely will recommend my family and friends to Mr. Stephenson personally. I will always want him on our Homebuying Teams!
Our experience was awesome with Veteran's United. See more in question #4 for additional comments. I can't say enough positive things about my experience with Veteran's United.
Multiple times throughout the process the goal post was moved on us, not just with closing dates but with requirements that came out of the blue and were contrary to logic. For example saying we couldn't close until my husband started his new job as if they have never dealt with people needing to buy a house so they could relocate for a job. So I would recommend Veterans united as last resort for anyone who had exhausted all other options.
Response from Veterans United
Thank you for this feedback Mathew. A member of our Client Advocate Team has left you a message and sent an email for additional details. We understand how the home buying process can get stressful, especially when moving and changing employers. As you know, there are regulations that must be met in these situations and we have experience leading customers through the process. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We would like to learn more about your experience, explore ways to improve, and seek opportunities to continue serving you.
Easy and friendly
My experience with veterans United home loans went very smooth and Josh was always there to help me find my way when I got lost. He was always courteous and knowledgeable about anything to do with it.
“Out of 100% of houses 99% go well, and then there’s the 1% in which you fall into...” Try to do the right thing and cash in on 14 years of dedicated military service and I was shafted with every proverbial excuse/roadblock that didn’t fit to the standards of Veterans Unite Home Loans. If my friends and family were subjected to any of the same type of process I went through I would not recommend them to your organization.
Response from Veterans United
Matthew, it is important to us that we work hard to provide excellent service and we realize that the home buying process can become stressful at times. Thank you for sharing your open and honest feedback. Our Client Advocate team will research your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service. Please reach out to us if you would like to discuss your experience further.
Any time we had a question or were looking for updates we always got an answer quickly.
Very quick, trustworthy, and respectful
Great service and wonderful people.
Melissa Quinones, and Luke Thurman were outstanding with the services they provided.
The loan was not clear and was not orginazied.
Dedicated team of specialists helping you - you are not transferred to other people throughout the process. The agents are responsive and work extended hours (this was helpful as we were in California trying to buy a house in New York; 3 hour time difference).
Nick and his team were great!