Fellow Veterans, as a four campaign attended Combat Vet, Law Enforcement Officer from the South Bronx, NY; I urge you to really trust the services of Veterans United Home Loans. You owe it to yourself and your family to live the way you've always wanted. To be a home owner and perhaps do more through your benefit. All it takes is a phone call and a talk with someone from VU. If I took that chance, I encourage you to do the same.
All throughout the process, the team made several mistakes and, what it felt like to me, completely dishonest. Going into the deal I already had underwriting approval through another bank, but I decided to switch to Veterans United after a talk with Matt Chapin. I made it extremely explicit to him that I was buying a duplex as an investment property and that I understand under GSE convention that a maximum LTV permitted was 75%. He assured me that Veterans United could do 80%. What really worries me, is that no one caught this until a few days prior to closing. To which, Garrett Holzum, responded with giving me the option to provide the underwriting paperwork to another bank. Garrett surely must know extremely well that no other bank will accept his underwriting and appraisal(they would do their own due diligence). He really left me with no option and had his diligence been so good would have caught this well before the closing. Beyond the shady practices of pulling customers in, they made several errors! There were errors in basic things like calculating DTI and mailing addresses. Even on closing day, the title company and my attorney had to talk to an intern who thought this was a VA loan and not an investor loan.
Response from Veterans United
Denis, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is contacting you for more information and looking for ways we can improve.
Veterans United is the only place that I would go for a VA loan. Buying a home is stressful, it's nice to have a team that can clearly lay out what needs to happen and when. This is my second time using them and I couldn't be more satisfied. Laura Shackelford was my Loan Officer and she awesome. Thanks Veterans United, you rock.
There were several challenges causing frustration during the home buying process but none of them were related to Veterans United. They have a well trained, quality team that follows through every step of the way. They were a pleasure to work with.
As a retired military veteran, this purchase was my second VA home buying experience. Veteran's United was much more efficient, knowledgable, friendly and helpful regarding the entire VA loan process, compared to the generic mortgage originator I used last time.
I highly recommend them for your home buying needs. You won't be disappointed!
Veterans United is the way to go! My loan specialist was amazing! He was there for
me from beginning to end. What an incredible, fast and easy experience. I would
recommend Veterans United to everyone.
Very easy to use.
Veterans United is a great place for military families to purchase a home through. They are truly grateful for your service and compassionate in making your dreams a reality.
It was an outstanding experience working with Mike and his incredible team. They went out of their way even after work hours to ensure we were taken care of in every aspect of purchasing our home! They worked tirelessly to ensure everyone working on our purchase was making timely progress to ensure we got into our home!
Adam Underwood and his team have performed an exceptional service for my family and I. Very professional, knowledgeable and very friendly.Spoke with us multiple times on his own personal time to help with some difficulties that we had. I would most certainly recommend Veterans United and Adam to anyone interested in buying a home! Thanks again for everyone's hard work. Won't be forgotten!