Very professional, easy process, and answered all questions in a timely manner.
First time buying my home. Fast and smooth. Down to every detail. Would 100% recommend! Thank you Veterans United!
Fast response times, thorough knowledge of the process. Excellent communications
There were others involved Greg and his support staff. I can't write this without tearing up. I was just astounded how true and real and personally involved everyone was. This is my greatest moment on account of all at veterans united
I wish I would have known about Veterans United with past home purchases. They made the process so easy. Veterans United is an amazing company to work with. They made home buying a breeze!
I wasn't a fan of Veteran's United and wouldn't use them again. Not to mention that once Mike ran our credit I received 48 solicitation calls from lenders around the US in 2 hours. This went on for over a week until the no call list we signed up for took effect.
Response from Veterans United
Hey Acie,
I'm really sorry to hear about your experience. Getting bombarded with calls like that would frustrate anyone, and I can see why you'd feel let down.
When a credit report is pulled for a mortgage, credit bureaus sometimes sell that information as a “trigger lead,” and unfortunately, that can result in a wave of unwanted solicitation calls—something neither you nor your Loan Officer signed up for. It's frustrating and unfortunately pretty common across the mortgage industry. We totally get how invasive and overwhelming it feels, and I’m sorry we didn’t get the chance to explain more up front or help you prepare for that.
I'd like to learn more about what didn’t sit right during your time working with us. If you're open to it, please reach out so we can talk through it. I’d really like the chance to listen and see what we can learn from your experience.
You can reach the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here 9 a.m. to 5 p.m. CST Monday through Friday, but please reach out anytime.
The whole veterans united staff I had a pleasure of working with made my first time home buying process seamless. I would recommend them to anyone! I could not have done it without them!
I was given the most amazing and professional opportunity to experience how home buying should be. The team communication was outstanding. Ginny and her team delivered and guided me through the process with great customer service and a sense of urgency that made it enjoyable and rewarding.
Very good overall experience.
I could not have asked for a more fluent process. The knowledge and care this team provided is beyond anything expected. They truly care about the homeowners and want to give them the best experience!!!
