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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

184,395

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
137,355
4
37,341
3
6,178
2
1,902
1
1,619

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Showing all 2,056 reviews from New York

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5 out of 5 Stars
Would Recommend

Fellow Veterans, as a four campaign attended Combat Vet, Law Enforcement Officer from the South Bronx, NY; I urge you to really trust the services of Veterans United Home Loans. You owe it to yourself and your family to live the way you've always wanted. To be a home owner and perhaps do more through your benefit. All it takes is a phone call and a talk with someone from VU. If I took that chance, I encourage you to do the same.

Loan Officer: Carma Bittle

NMLS# 1366915

0.5 out of 5 Stars

All throughout the process, the team made several mistakes and, what it felt like to me, completely dishonest. Going into the deal I already had underwriting approval through another bank, but I decided to switch to Veterans United after a talk with Matt Chapin. I made it extremely explicit to him that I was buying a duplex as an investment property and that I understand under GSE convention that a maximum LTV permitted was 75%. He assured me that Veterans United could do 80%. What really worries me, is that no one caught this until a few days prior to closing. To which, Garrett Holzum, responded with giving me the option to provide the underwriting paperwork to another bank. Garrett surely must know extremely well that no other bank will accept his underwriting and appraisal(they would do their own due diligence). He really left me with no option and had his diligence been so good would have caught this well before the closing. Beyond the shady practices of pulling customers in, they made several errors! There were errors in basic things like calculating DTI and mailing addresses. Even on closing day, the title company and my attorney had to talk to an intern who thought this was a VA loan and not an investor loan.

Response from Veterans United

Denis, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is contacting you for more information and looking for ways we can improve.

5 out of 5 Stars
Would Recommend

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend
Photo submission from Zackery S.

Veterans United was an absolute pleasure to work with. They made sure everything was in order and that I was well taken care of throughout the entire process. I would recommend their services to all of veteran friends.

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend

Veterans United is the only place that I would go for a VA loan. Buying a home is stressful, it's nice to have a team that can clearly lay out what needs to happen and when. This is my second time using them and I couldn't be more satisfied. Laura Shackelford was my Loan Officer and she awesome. Thanks Veterans United, you rock.

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
Would Recommend

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend

Loan Officer: Garrett Holzum

NMLS# 1104071

4.5 out of 5 Stars
Would Recommend

Loan Officer: Maureen O'Hare

NMLS# 1064196

5 out of 5 Stars
Would Recommend

There were several challenges causing frustration during the home buying process but none of them were related to Veterans United. They have a well trained, quality team that follows through every step of the way. They were a pleasure to work with.

Loan Officer: Shane Martin

NMLS# 339115

4 out of 5 Stars
Would Recommend

Loan Officer: Carma Bittle

NMLS# 1366915

4 out of 5 Stars
Would Recommend

As a retired military veteran, this purchase was my second VA home buying experience. Veteran's United was much more efficient, knowledgable, friendly and helpful regarding the entire VA loan process, compared to the generic mortgage originator I used last time.
I highly recommend them for your home buying needs. You won't be disappointed!

Loan Officer: Christopher Thornton

NMLS# 45514

5 out of 5 Stars
Would Recommend

Veterans United is the way to go! My loan specialist was amazing! He was there for
me from beginning to end. What an incredible, fast and easy experience. I would
recommend Veterans United to everyone.

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
Would Recommend
Photo submission from Holly H.

If you're hesitant and confused about which loan company to use, please don't pass this one up! They always serve with grateful hearts and they make the process so easy.

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

Loan Officer: Craig Brumfield

NMLS# 857001

4.5 out of 5 Stars
Would Recommend

Loan Officer: Douglas Brady

NMLS# 863095

5 out of 5 Stars
Would Recommend

Very easy to use.

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars
Would Recommend

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
Would Recommend

Veterans United is a great place for military families to purchase a home through. They are truly grateful for your service and compassionate in making your dreams a reality.

Loan Officer: Dawn Plank

NMLS# 35210

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Lucas

NMLS# 43401

4 out of 5 Stars
Would Recommend

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend
Photo submission from Maleaha H.

It was an outstanding experience working with Mike and his incredible team. They went out of their way even after work hours to ensure we were taken care of in every aspect of purchasing our home! They worked tirelessly to ensure everyone working on our purchase was making timely progress to ensure we got into our home!

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Loan Officer: Jody Overacre

NMLS# 388815

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

Adam Underwood and his team have performed an exceptional service for my family and I. Very professional, knowledgeable and very friendly.Spoke with us multiple times on his own personal time to help with some difficulties that we had. I would most certainly recommend Veterans United and Adam to anyone interested in buying a home! Thanks again for everyone's hard work. Won't be forgotten!

Loan Officer: Adam Underwood

NMLS# 398146

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See all 184,395 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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