There is a reason I am a repeat customer with Veterans United. They are professional and are dedicated to your buyer through the entire process. Our primary contact, Aaron, was phenomenal to work with. For almost a year, he actively stood by our side until we found the home of our dreams. I can't thank Veterans United enough for the support.
The employees appeared inexperienced and made multiple avoidable mistakes. The process was disorganized, communication was poor, and I had to catch errors that should have never happened. Overall, the level of professionalism and attention to detail was not what I expected.
Response from Veterans United
Hi Charles,
Thank you for taking the time to share your experience. I'm sorry to hear the process felt disorganized and that you encountered communication issues and errors along the way. I understand how frustrating it can be to feel like you have to catch mistakes yourself, especially during such an important process.
Your feedback is important, and I appreciate you bringing these concerns to our attention. I'd like the opportunity to learn more about what happened so I can better understand your experience and share your feedback with the appropriate team. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Seth and Justin helped every step of the way and were always there to answer any questions we had. They are the best.
First time buying my home. Fast and smooth. Down to every detail. Would 100% recommend! Thank you Veterans United!
Veterans United was very responsive to any questions I had, There were several obstacles that were presented during the loan process, and they stepped up to help me navigate the issues, which were not Veterans United created !!! I give them and A+
Would have been a 10 but a small mistake was made they admitted to it and compensated for it
Brandon and Jody went above and beyond to make this happen for us. We couldn’t be happier that we now have a home for generations to come, and for that we are forever grateful. Thank you!
This was our first time using Veteran's United and the process was extremely long, difficult and we almost ended up homeless. Because of so many factors, both from VU and other sources, closing was literally the last day of the month when our rental lease ended. The lack of communication between VU staff resulted on not everyone being on the same page most of the time and misinformation being given. Overall, was not satisfied and would not use this company again.
Very helpful and had an answer for any question i threw out there.
Muy exelente y muy buena comunicaci
I wish I would have known about Veterans United with past home purchases. They made the process so easy. Veterans United is an amazing company to work with. They made home buying a breeze!
They were great. Every step of the way was really simple and stress free for me.
Austin and the rest of the team worked hard to get us into our forever home! As first time homebuyers they made this process very easy for us! Thank you!
Everything was great, the app and document uploading portals were very user friendly and made the process much easier than I’ve experienced with other lenders.
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The whole team was awesome. All very helpful and willing to answer questions.
Very friendly and knowledgeable. They were there for me every step of the way
I could not have asked for a more fluent process. The knowledge and care this team provided is beyond anything expected. They truly care about the homeowners and want to give them the best experience!!!
This team was amazing to work with! We were on an accelerated timeline, and they went to bat for us on multiple fronts to ensure we closed on time.I highly recommend them to anyone looking to purchase a home!
