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“Truly Remarkable Service”
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95,170 Total Customer Reviews
97.7% Would Recommend VU to Friends and Family
4.7 out of 5 Average Satisfaction Rating
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Reviews Breakdown

5
81,054
4
11,116
3
1,694
2
751
1
555

Showing all 981 reviews from New York

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5 out of 5 Stars
Would Recommend

They were very patient

Loan Officer: Brandon Brown

NMLS# 1493029

3.5 out of 5 Stars

If I'm being honest I would recommend them, but I would also tell fellow veterans to compare similar companies or institutions who do va home loans, I found my closing costs to be insane, So I would recommend others to shop around before making the decision.

Loan Officer: Tyler Sadich

NMLS# 393144

5 out of 5 Stars
Would Recommend

Veterans United personnel and website were very organized and informative which made the home loan process a less complex experience.

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

Loan Officer: Kaleb Long

NMLS# 35296

4 out of 5 Stars
Would Recommend

There was ALWAYS someone to answer questions or address concerns

Loan Officer: Ryan Keating

NMLS# 394036

5 out of 5 Stars
Would Recommend

Very helpful and on the ball at all times.

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

Loan Officer: Luke Thurman

NMLS# 916543

4.5 out of 5 Stars
Would Recommend

Very useful videos I learn.

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

Loan Officer: Garrett Holzum

NMLS# 1104071

5 out of 5 Stars
Would Recommend

Loan Officer: Mason Maddox

NMLS# 314123

4 out of 5 Stars

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

Loan Officer: Promise Jackson

NMLS# 1125746

4.5 out of 5 Stars
Would Recommend

Being a first time home buyer the process was very smoothe. A little hickup at the end but very smoothe. I would recommend them !!

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

Loan Officer: Damien Shafer

NMLS# 449799

4.5 out of 5 Stars
Would Recommend

Our mortgage team was great. They answered any and lol questions we had, always kept us in the loop with the next steps for our loan, and we're always very friendly.

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Loan Officer: Michael Pitts

NMLS# 583598

4.5 out of 5 Stars
Would Recommend

Loan Officer: Janeanne Stephens

NMLS# 149718

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jess Vomund

NMLS# 979223

1.5 out of 5 Stars

Process seemed overly complicated and repetitive. Had to submit multiple form multiple times because they expired. Took way too long to close. Had offer in April and took until August 1st to close. In April I had already thought I was so far ahead in the approval process based on working a commitment letter for a previous offer. Had a rate lock expire in June. Then looked toward closing in early July. Then finally had a closing scheduled 7/27 but found at out the end of the day prior to closing that VU didn't schedule a settlement agent to represent you during the closing. My lawyer said he couldn't do it weeks before and provided reccomations for somenthat could. Finally closed 8/1 after more last minute items that needed to be redone. Ross was very nice and helpful. He seemed to have the necessary answers and was very reassuring in the whole process. Not sure where the disconnect was. I have purchased multiple houses and this was by far the most difficult and frustrating one. My previous VA loan through Quicken was very simple and closed fast. I probably should have just used them again. Not sure why I didn't.

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

Very friendly very helpful very knowledgeable

Loan Officer: Jess Vomund

NMLS# 979223

5 out of 5 Stars
Would Recommend

I have been working with Shannon for months. She has been absolutely wonderful.

Loan Officer: Shannon Cantoni

NMLS# 1078335

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

I would recommend them to everyone. Getting the loan was the easiest part of buying a house. I was always able to get a response with all my questions.

Loan Officer: Tyler Billington

NMLS# 361376

4.5 out of 5 Stars
Would Recommend

Loan Officer: Neal Roeder

NMLS# 35339

5 out of 5 Stars
Would Recommend

I have already.

Loan Officer: Tyler Billington

NMLS# 361376

4.5 out of 5 Stars
Would Recommend

I have to say the customer service I got from Craig and Rain was great.

Loan Officer: Craig Brumfield

NMLS# 857001

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jess Vomund

NMLS# 979223

3.5 out of 5 Stars
Would Recommend

Too many documents required. Every week was some new 5-6 items required. PLEASE request them up front.Process was wayyyy too long and tedious.

Loan Officer: Kris Carmichael

NMLS# 966989

4.5 out of 5 Stars
Would Recommend

Casey was very professional and explained a lot to me.

Loan Officer: Casey Martin

NMLS# 376814

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