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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

171,852

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
127,164
4
35,454
3
5,881
2
1,820
1
1,533

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1.5 out of 5 Stars

Many weeks where nothing was done due to poor communication. Realator and lawyer sent in papers and vet united said they never recieved them.

Response from Veterans United

Jeffrey, we place a high priority on clear and timely communication. We're incredibly sorry if that was not the experience you had with us, and our Client Advocate team would like to know more about what happened. Please contact us if you would like to share more details about your recent home purchase. Your additional feedback helps us to improve for the next Veteran we serve.

4.5 out of 5 Stars
Would Recommend

Quick service..online service very helpful..

Loan Officer: Mike Wilson

NMLS# 1530897

2 out of 5 Stars

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend

They made the entire process seamless and stress free.

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

Professional company to do business with.

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend
Photo submission from Zackery S.

Veterans United was an absolute pleasure to work with. They made sure everything was in order and that I was well taken care of throughout the entire process. I would recommend their services to all of veteran friends.

Loan Officer: Jerry Landrey

NMLS# 1107028

4.5 out of 5 Stars
Would Recommend

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
Would Recommend

Loan Officer: Dan Davis

NMLS# 59622

4.5 out of 5 Stars
Would Recommend

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Reichert

NMLS# 43302

4.5 out of 5 Stars
Would Recommend

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars
Would Recommend

Loan Officer: Kaleb Long

NMLS# 35296

2 out of 5 Stars

no comment

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend
Photo submission from Holly H.

If you're hesitant and confused about which loan company to use, please don't pass this one up! They always serve with grateful hearts and they make the process so easy.

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
Would Recommend

Loan Officer: Billy Watkins III

NMLS# 384700

5 out of 5 Stars
Would Recommend

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend

Loan Officer: Kayla Thoenen

NMLS# 1548073

3.5 out of 5 Stars

My initial experience with Veterans United was not a very pleasant one. I was given a chance to work with a different loan officer. That made all the difference. I refinanced and closed in record time and was very pleased with Morgunn and Emilie. Communication and trust are a must when working on getting a home loan or refinancing, I didn’t have either at first with my first loan officer. I probably wouldn’t use this company again just because of my Initial experience with them, unless I got to work with Morgunn and her team again.

Loan Officer: Morgunn Thornhill

NMLS# 1127375

5 out of 5 Stars
Would Recommend

Excellent team to work with highly recommended

Loan Officer: Maureen O'Hare

NMLS# 1064196

4 out of 5 Stars
Would Recommend

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend

I think it has been stated. We are proud of the VU team and CBT properties to pull all this together. God Bless our new friends.

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend

Loan Officer: Zach Schmitt

NMLS# 1779174

5 out of 5 Stars
Would Recommend

Very helpful and patient. I love the care and feeding from Taylor and her team, especially Jake. Gary

Loan Officer: Taylor Deppe

NMLS# 1055205

5 out of 5 Stars
Would Recommend
Photo submission from Maleaha H.

It was an outstanding experience working with Mike and his incredible team. They went out of their way even after work hours to ensure we were taken care of in every aspect of purchasing our home! They worked tirelessly to ensure everyone working on our purchase was making timely progress to ensure we got into our home!

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

I wish I could give Amber an 11 instead of a 10, she was amazing. I will be sending everyone to Veteran’s United and recommending her to everyone!!!

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend

Veterans United has a very well developed home buying process. Your account gets loaded with easy to understand "To Dos" and contact information is provided throughout the process so you know who to contact. There was not a single point during my entire loan process that I did not know exactly what was happening with my loan.

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend

Deciding on what lender to go with when considering your home purchase is one of the most important tasks. I went with Veterans United because of their exclusive knowledge with VA loans. Other lenders I considered were quick to give me what I call "false security." That's when they give you a quick pre approval letter, without really going in depth about your details, or knowing how you are truly rated. These types of situations can be detrimental later on in the process. I wanted to have the confidence, assurance, and certainty that when I put in an offer, it was a solid offer. Veterans United gave me just that. I knew where I stood with Veterans United. I did try other lenders, and my confidence in them was not at all the same. With other lenders, I felt like I was buying a car over the phone, instead of being approved for a home. I had a very smooth process and did not have any issues. I am confident that everything went as well as it did because I chose to go with Veterans United instead of anyone else. Do not settle, or short yourself with other lenders, their numbers do not lie. They are in fact one of the best VA lenders.

Loan Officer: Casey Martin

NMLS# 376814

4 out of 5 Stars
Would Recommend

Loan Officer: Damien Shafer

NMLS# 449799

4 out of 5 Stars
Would Recommend

Loan Officer: Mason Maddox

NMLS# 314123

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See all 171,852 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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