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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

188,887

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
141,031
4
37,992
3
6,283
2
1,939
1
1,642

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4.5 out of 5 Stars
Would Recommend

Thumbs up

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend

In addition to the comments regarding Reed, his team did an exceptional job as well, specifically Christie. We had quite a few curveballs thrown our way during my homebuying process, and she was always there to help me figure out what needed to be done and how to do it. Overall, this was a great mortgage experience for me and I would (and already have) recommend VU to anyone looking for a mortgage.

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
Would Recommend

Loan Officer: Elliott Watkins

NMLS# 1198442

5 out of 5 Stars
Would Recommend

We would highly recommend Veterans United to all veteran homebuyers. The quality of their service is amazing. We could not have imagined going through this journey with anyone else!

Loan Officer: Collin Ward

NMLS# 1520164

5 out of 5 Stars
Would Recommend

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend
Photo submission from Zackery S.

Veterans United was an absolute pleasure to work with. They made sure everything was in order and that I was well taken care of throughout the entire process. I would recommend their services to all of veteran friends.

Loan Officer: Jerry Landrey

NMLS# 1107028

4.5 out of 5 Stars
Would Recommend

Loan Officer: Carma Bittle

NMLS# 1366915

4 out of 5 Stars
Would Recommend

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
Would Recommend

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

Loan Officer: Derek Flood-Lorber

NMLS# 984493

5 out of 5 Stars
Would Recommend

Veterans United, Seth, Jimmie, and the whole team worked diligently to ensure this process went through as quickly and as smoothly as possible. I would highly recommend their whole team for the home buying process.

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

The experience for me was extremely satisfying. I’m the first home owner in my family so I had no idea what I was getting myself into but the staff at Veterans United were very helpful . The realtor they gave me (Phil ) was great I was calling him so much and we went through a lot of property until we found our match. The Veterans United agent I was assigned to (Robyn) and later (Molly) were the best they called to ensure everything was going well and also on the homepage the tasks were easy to understand. Overall I had a great experience and would recommend to anyone.

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Karen was Awsome she was very helpful and made the process easy!

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend

Loan Officer: Jess Vomund

NMLS# 979223

5 out of 5 Stars
Would Recommend
Photo submission from Holly H.

If you're hesitant and confused about which loan company to use, please don't pass this one up! They always serve with grateful hearts and they make the process so easy.

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
Would Recommend

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
Would Recommend

Craig and his team made the home buying experience an outstanding one. They were there every step of the way and answered any question we had without hesitation. I would recommend Veterans United over and over again!

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend

Loan Officer: Jess Vomund

NMLS# 979223

5 out of 5 Stars
Would Recommend

Loan Officer: Zach Schmitt

NMLS# 1779174

5 out of 5 Stars
Would Recommend

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend
Photo submission from Katie J.

Professional, wonderful, very knowledgeable, very quick from start to finish, and very very helpful with everything

Loan Officer: Billy Watkins III

NMLS# 384700

5 out of 5 Stars
Would Recommend

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
Would Recommend

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
Would Recommend
Photo submission from Maleaha H.

It was an outstanding experience working with Mike and his incredible team. They went out of their way even after work hours to ensure we were taken care of in every aspect of purchasing our home! They worked tirelessly to ensure everyone working on our purchase was making timely progress to ensure we got into our home!

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

ABSOLUTELY FANTASTIC. KEEP UP THE EXCELLENT SUPPORT FOR THE VETERANS!!!

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend

Fellow Veterans, as a four campaign attended Combat Vet, Law Enforcement Officer from the South Bronx, NY; I urge you to really trust the services of Veterans United Home Loans. You owe it to yourself and your family to live the way you've always wanted. To be a home owner and perhaps do more through your benefit. All it takes is a phone call and a talk with someone from VU. If I took that chance, I encourage you to do the same.

Loan Officer: Carma Bittle

NMLS# 1366915

0.5 out of 5 Stars

All throughout the process, the team made several mistakes and, what it felt like to me, completely dishonest. Going into the deal I already had underwriting approval through another bank, but I decided to switch to Veterans United after a talk with Matt Chapin. I made it extremely explicit to him that I was buying a duplex as an investment property and that I understand under GSE convention that a maximum LTV permitted was 75%. He assured me that Veterans United could do 80%. What really worries me, is that no one caught this until a few days prior to closing. To which, Garrett Holzum, responded with giving me the option to provide the underwriting paperwork to another bank. Garrett surely must know extremely well that no other bank will accept his underwriting and appraisal(they would do their own due diligence). He really left me with no option and had his diligence been so good would have caught this well before the closing. Beyond the shady practices of pulling customers in, they made several errors! There were errors in basic things like calculating DTI and mailing addresses. Even on closing day, the title company and my attorney had to talk to an intern who thought this was a VA loan and not an investor loan.

Response from Veterans United

Denis, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is contacting you for more information and looking for ways we can improve.

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See all 188,887 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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