While we appreciate the effort put into facilitating our home purchase, we encountered several issues that left us frustrated and disappointed.Firstly, we received a charge increase of $1,800 for the rate lock just one week before the scheduled closing. We feel this should have been mentioned sooner as we had been anticipating a lower price since we started the process in July.On that same note, we were initially informed that a 15% down payment would suffice, but a few weeks before closing, we were notified that this requirement had increased to 20%. We were told this was because one of the scores was below 710 and this was somehow missed during the initial credit pull.One of our most significant challenges was the last-minute discrepancy in the closing documents. We let VU know in August that one of our marital statuses was going to be changing because of his upcoming wedding. Despite this, the oversight delayed our appointment from 12:30 to 1:45. Again, this caused a lot of frustration and stress on all parties.Collectively, these issues have created a less than satisfactory experience for us. We value transparency and clear communication and believe we did not
Response from Veterans United
Hello Zachary, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information.
Overall, I had a very good experience with Veterans United for procuring my home loan. They were competitive in rates, and my loan team was top notch! I will say that I wish my loan coordinator was a bit more responsive and personable, but my loan officer more than made up for it.
Great process and really well done all around. The team was there to answer any questions I had and did an excellent job.
Once again Fahad did an outstanding job on closing my home loan and working with me throughout the process.
From renter to owner in 32 days -- they really are dream workers!
The team was SUPER amazing from start to finish!!!!!
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The team assisting me was awesome. I couldn’t have had an easier time buying
Jordan and his team did a fabulous job helping me as a first time homebuyer! The knowledge they hold in the services they provide is unmatched. I rarely needed to ask any additional questions because they were extremely thorough. If i did have any questions they were answered promptly. They are all amazing at what they do and you can tell they truly care about their clients! They made the loan process a breeze for me and helped me feel confident. I would recommend everyone to use them if the option is available.
I’m sure all of Veterans United loan officers are great but I highly suggest requesting Nolan Huot. He’s patient, understanding and knowledgeable about the entire process. If ever you’re stressed and he knows it, he’ll be sure to share some kind words of encouragement to put you at ease. The home buying process is one of the most stressful things you’ll do in life but with Veterans United you can be sure to have the support you require.