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“Truly Remarkable Service”
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95,170 Total Customer Reviews
97.7% Would Recommend VU to Friends and Family
4.7 out of 5 Average Satisfaction Rating
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Reviews Breakdown

5
81,054
4
11,116
3
1,694
2
751
1
555

Showing all 2,850 reviews from Ohio

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5 out of 5 Stars
Would Recommend

Chris Hill and Mark Sexton were outstanding in every way!

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend

Brandon Brown is beyond phenomenal !!!!

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend

Loan Officer: Will Lewis

NMLS# 187652

5 out of 5 Stars
Would Recommend

We had a wonderful experience with our team from Veterans United. Shawn,Ashley and Maggie were great they worked very hard to make sure that we got our loan documents in order to receive our loan. I would recommend them to anyone who was thinking about a VA Loan

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Loan Officer: Hayden Grant

NMLS# 1028340

5 out of 5 Stars
Would Recommend
Photo submission from Robert H.

Jeremy and Andrea were a great team, even with the few little speed bumps we had they helped make this whole process pleasant. Would definitely recommend and have already begun singing their praises. Veterans United definitely has a staff that cares about what they are doing.

Loan Officer: Jeremy Carver

NMLS# 1455590

4 out of 5 Stars
Would Recommend

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
Would Recommend

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
Would Recommend

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend

Was very prompt at returning phone calls and delivering information. Very friendly.

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend

I have bought a few homes in my lifetime, and this process was the easiest by far! Molly is fantastic to work with and there were no hiccups throughout. Very thankful that my wife and I chose Veterans United!

Loan Officer: Lee Sattler

NMLS# 834004

5 out of 5 Stars
Would Recommend

Staff is professional, prompt responses, friendly, and I really appreciated the almost paperless experience throughout the loan process.

Loan Officer: Michael Pitts

NMLS# 583598

4.5 out of 5 Stars
Would Recommend

Loan Officer: DJ Leverton

NMLS# 1407046

5 out of 5 Stars
Would Recommend

I appreciated that Veterans United offered a team of knowledgeable people to help guide us through the refinancing process. Everyone we worked with was very patient and kind.

Loan Officer: Ryan Griggs

NMLS# 995914

5 out of 5 Stars
Would Recommend

Loan Officer: Brendan Wilson

NMLS# 362532

5 out of 5 Stars
Would Recommend
Nathan M

Shannon, Emilee, and our agent Lisa were absolutely wonderful. Couldn't have had a better experience. Thank you!

Loan Officer: Shannon Matlack

NMLS# 982020

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend

Friendly and helpful. Will solve any problems to get ypur loan approved. Good and gentle people.

Loan Officer: Ben Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

Todd K. & Ben L. were instrumental in keeping me on pace and worked with me at all hours to make my loan happen. Very impressed with their professionalism and work ethic. Thanks team!

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

Kris and Kathy are the greatest to work with, I had a great experience and they both go over and above to make sure their customer is satisfied.

Loan Officer: Kris Carmichael

NMLS# 966989

4.5 out of 5 Stars
Would Recommend

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

4.5 out of 5 Stars
Would Recommend

Loan Officer: Samantha Buckridge

NMLS# 1116562

5 out of 5 Stars
Would Recommend

Great Service

Loan Officer: Jody Overacre

NMLS# 388815

5 out of 5 Stars
Would Recommend

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend
Frank L

Nick & Eric were great to work with they made everything go very smoothly! They were always available for me and able to answer all my questions and take care of all my needs in an outstanding fashion.

Loan Officer: Nick Kundert

NMLS# 1000911

4.5 out of 5 Stars
Would Recommend

Loan Officer: Spencer Thompson

NMLS# 1094723

5 out of 5 Stars
Would Recommend

Loan Officer: Sam Sexauer

NMLS# 1025352

5 out of 5 Stars
Would Recommend

The technology, communications and commitment of Veterans United as a whole is really something to be proud of as well.

Loan Officer: Josh Salicco

NMLS# 1048961

5 out of 5 Stars
Would Recommend

Loan Officer: Dan Salter

NMLS# 1407348

3 out of 5 Stars

I don't know about other loan officers but ours was not very attentive and actually told us we had gone into underwriting a week before we actually did. We were waiting until the last minute because she couldn't get it together even though it was a simple case. Her lack of follow through was pretty annoying too - for example, she never called last Monday as she said she would and that's pretty typical of our experience with her.

Loan Officer: Jessica Wallace

NMLS# 1564809

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See all 95,170 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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