Very helpful and very knowledgeable and very professional and I do appreciate that we got the job done very quickly.
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
My wife and I had a great experience working with the team at Veterans United. We were able to lower our rate, take equity out as cash for home improvements and keep our monthly payment the same. They handled everything and Aaron Thomasson was able to answer all of my questions the moment I asked them, of which I had very many. The guy is a walking refinance thesaurus!
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
Got me the best rate and was able to close within two weeks!
Very professional
Chris Porter was an absolute stud. Donna was lazy, slow, didn't communicate ever and almost talked the deal multiple times due to miss poor work ethic. At multiple times in the 8.5 months it took to close; Donna would be unresponsive for weeks and as a result we had to redo paperwork after paperwork. Would not recommend!
Response from Veterans United
Hey Nathan,
I really appreciate you sharing your feedback and giving a shoutout to Chris for the great work he did. I’m truly sorry to hear that the rest of your experience was such a struggle. Going through an 8-month process with long stretches of unresponsiveness sounds incredibly frustrating, and I can understand why you’d feel disappointed after putting so much time and effort into this.
We never want communication gaps or delays to cause extra stress, and your feedback helps us see where we can do better to keep every part of the loan process moving smoothly. My Client Advocate team would really like the chance to learn more about what happened and address your concerns directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
Great experience from start to finish. My first time buying a house. My team made it a seamless process.
I am a first time home owner and to be honest just the prospect of applying for a home loan seemed daunting and I had no idea what I was in for. Veterans United made the whole process seamless, set me up with a awesome realtor and made the experience a positive.
Brice and Hannah were SO helpful. They answered questions promptly in plain English. Polite respectful professional friendly patient knowledgeable energetic, and yes, epic. I felt like I was their only client. Kudos, plaudits and five gold stars!
Very knowledgeable, responsive and friendly.
