Chace and his team have been wonderful. As a first time home buyer they made the process smooth and answered all my million questions.Thank you!
I enjoyed the fact that everyone communicated effectively and in a timely manner and were very patient with me and my situation.
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
As a first-time homebuyer, I was pleasantly surprised by the smooth process. The team of specialists provided me with expert guidance throughout the entire journey.
I am not impressed with Veterans United. My biggest problem with them is that we felt like another statistic for the loan team. They were nearly impossible to get a hold of and were not very flexible with setting up meetings that worked with our work schedule. I would call and leave messages and send emails, and would not get any reply for the questions I had. My bigger issue with Veterans United is that we sat down and discussed taking out an additional loan for our down payment, our loan officer forgot that we had discussed this, and halfway through underwriting had to erase our file and start again. This pushed our closing date back a week. Through that process, it felt that no one on the team communicated with each other. When our loan officer got our file built back up, there was NO communication that they would raise our rate from a 5.75% that it previously was, up to 6.625%. This is very misleading and very discouraging. We plan to refinance down the road when I am eligible for the VA Home loan, and I will not be using Veterans united and I would not ever recommend to anyone that anyone use them either.
Response from Veterans United
Hi Jakob,
I’m really sorry to hear how this experience made you feel. Buying a home is too important to feel like just another number, and it’s concerning to hear that communication felt inconsistent and hard to access. Not getting timely responses to calls and emails, especially when you’re trying to coordinate around work schedules, can be incredibly frustrating.
I also understand how discouraging it must have been to have your file restarted during underwriting and see your closing pushed back. That kind of disruption adds stress to an already detailed process. On top of that, a change in rate without clear communication would understandably feel upsetting and misleading.
Your feedback is serious, and I would truly appreciate the opportunity to review your file and better understand what happened here. My goal is to ensure your concerns are fully heard and addressed.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if contacted after hours.
Sincerely,
Claire S., Client Relations Manager
Everyone at Veterans United was wonderful, helpful and did everything needed to make sure that my husband, my children and I found the home we have been waiting so long for. Everything was explained perfectly and made for an amazingly smooth closing!! I would recomend Veterans United to anyone needing to purchase a home!!! Thank again to everyone on my team!
Tyler and team worked tirelessly to get me across the finish line
Great work! All the team members at VU were super helpful and friendly. I will recommend to friends and family.
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
My team was outstanding and communicated quickly whenever I needed them. They were extremely knowledgeable and put up with my endless questions.
Chase as great in helping me with the whole process and was very through in explaining as we went along the process. I highly recommend Chase and the VA!
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Conner was awesome, he kept us informed the whole time. He was quick to answer our questions. He made the whole process painless. Even our realtor commented that this was the smoothest process she had ever had and said she was keeping his contact info for future use.
You guys have a great team who care about their job and the people they are serving
Great experience from start to finish. My first time buying a house. My team made it a seamless process.
They are a very well run organization to help veterans. It was painless process on my part. I would highly recommend them
To others.
Veterans United is great. They care will go out of their way to help you.
