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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

371,985

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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1

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Showing all 12,363 reviews from Ohio

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5 out of 5 Stars
Would Recommend
headshot image of Kelsey Riggs

Loan Officer: Kelsey Riggs

NMLS# 1884444

5 out of 5 Stars
Would Recommend
headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

1 out of 5 Stars

While we appreciate the effort put into facilitating our home purchase, we encountered several issues that left us frustrated and disappointed.Firstly, we received a charge increase of $1,800 for the rate lock just one week before the scheduled closing. We feel this should have been mentioned sooner as we had been anticipating a lower price since we started the process in July.On that same note, we were initially informed that a 15% down payment would suffice, but a few weeks before closing, we were notified that this requirement had increased to 20%. We were told this was because one of the scores was below 710 and this was somehow missed during the initial credit pull.One of our most significant challenges was the last-minute discrepancy in the closing documents. We let VU know in August that one of our marital statuses was going to be changing because of his upcoming wedding. Despite this, the oversight delayed our appointment from 12:30 to 1:45. Again, this caused a lot of frustration and stress on all parties.Collectively, these issues have created a less than satisfactory experience for us. We value transparency and clear communication and believe we did not

Response from Veterans United

Hello Zachary, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information.

5 out of 5 Stars
Would Recommend
headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

4 out of 5 Stars
Would Recommend

Overall, I had a very good experience with Veterans United for procuring my home loan. They were competitive in rates, and my loan team was top notch! I will say that I wish my loan coordinator was a bit more responsive and personable, but my loan officer more than made up for it.

headshot image of Dylan Kelly

Loan Officer: Dylan Kelly

NMLS# 2029693

5 out of 5 Stars
Would Recommend
Photo submission from Colin M.

Great experience from start to finish. My first time buying a house. My team made it a seamless process.

headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

5 out of 5 Stars
Would Recommend

Great process and really well done all around. The team was there to answer any questions I had and did an excellent job.

headshot image of Sean Dobkins

Loan Officer: Sean Dobkins

NMLS# 1722912

5 out of 5 Stars
Would Recommend
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend
headshot image of Hank Warren

Loan Officer: Hank Warren

NMLS# 2048891

5 out of 5 Stars
Would Recommend

Once again Fahad did an outstanding job on closing my home loan and working with me throughout the process.

headshot image of Fahad Abdul

Loan Officer: Fahad Abdul

NMLS# 1752836

4 out of 5 Stars
Would Recommend
headshot image of Gwen Creel

Loan Officer: Gwen Creel

NMLS# 2002668

5 out of 5 Stars
Pamela F. is Through the Roof!

From renter to owner in 32 days -- they really are dream workers!

headshot image of Ted Richardson

Loan Officer: Ted Richardson

NMLS# 743121

Start your own homebuying journey! See what you qualify for today ›
5 out of 5 Stars
Would Recommend
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
Would Recommend
headshot image of Janeanne Stephens

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend
headshot image of Nick Johnson

Loan Officer: Nick Johnson

NMLS# 2086150

5 out of 5 Stars
Would Recommend
headshot image of Janeanne Stephens

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend
Photo submission from Janine S.

Shay and Molly helped immensely guiding me through the process. The whole team is top notch and should be awarded for the help & work with buying this home. Thank you to all!!!

headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend
headshot image of Jake Faerber

Loan Officer: Jake Faerber

NMLS# 838645

5 out of 5 Stars
Would Recommend

The team was SUPER amazing from start to finish!!!!!

headshot image of Nick Haller

Loan Officer: Nick Haller

NMLS# 1881472

5 out of 5 Stars
Would Recommend
headshot image of James Miller

Loan Officer: James Miller

NMLS# 1374328

5 out of 5 Stars
Would Recommend
headshot image of Lindsey Edgell

Loan Officer: Lindsey Edgell

NMLS# 2086131

4 out of 5 Stars
Would Recommend
headshot image of Kayla Massie

Loan Officer: Kayla Massie

NMLS# 2121245

5 out of 5 Stars
Would Recommend
headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

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5 out of 5 Stars
Would Recommend
headshot image of Abbie Schneider

Loan Officer: Abbie Schneider

NMLS# 2059890

5 out of 5 Stars
Would Recommend

The team assisting me was awesome. I couldn’t have had an easier time buying

headshot image of Amy Haines

Loan Officer: Amy Haines

NMLS# 2172313

5 out of 5 Stars
Would Recommend
headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend
Photo submission from Danielle C.

Jordan and his team did a fabulous job helping me as a first time homebuyer! The knowledge they hold in the services they provide is unmatched. I rarely needed to ask any additional questions because they were extremely thorough. If i did have any questions they were answered promptly. They are all amazing at what they do and you can tell they truly care about their clients! They made the loan process a breeze for me and helped me feel confident. I would recommend everyone to use them if the option is available.

headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

5 out of 5 Stars
Would Recommend
headshot image of Benjamin Pritchard

Loan Officer: Benjamin Pritchard

NMLS# 2266974

5 out of 5 Stars
Would Recommend
headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend

I’m sure all of Veterans United loan officers are great but I highly suggest requesting Nolan Huot. He’s patient, understanding and knowledgeable about the entire process. If ever you’re stressed and he knows it, he’ll be sure to share some kind words of encouragement to put you at ease. The home buying process is one of the most stressful things you’ll do in life but with Veterans United you can be sure to have the support you require.

headshot image of Nolan Huot

Loan Officer: Nolan Huot

NMLS# 1944197

4 out of 5 Stars
Would Recommend
headshot image of Nicole Culbertson

Loan Officer: Nicole Culbertson

NMLS# 1190796

More Reviews

See all 371,985 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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