My loan team and everybody involved were amazing and extremely helpful. Not once did I consider going with any other company.
Veterans United was super helpful. Completely helped every aspect of the way. Jake, Amanda and Jenny were absolutely amazing.
Thanks Matt and Chad for making this happen, and making it easy!
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
Kenny and team were great - would highly recommend
Ethan, Drew and Allie, clearly communicated every detail of of the loan process and Allie was the epitome of customer service, always willing to help.
This is the first home I have ever purchased; I had no idea what a complicated process it was and there were times that I regretted doing so in the beginning. However, Veterans United and the relator guided me through the process, and it went smoothly and quickly.
Now I own a real nice condo and I am grateful to VU for the help they provided.
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If I could rate higher I would. Austin and his team have been the best asset my family could have asked for. Every question was answered promptly and they made the entire process move as quickly as it could. Friends and family that we have discussed this process with are amazed at how fast and painless the initial home buying process and subsequent refinance was.
Great teamwork on all fronts, very friendly and nice people to work with.
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
This is my second loan with Veterans United. The first time my experience was perfect. Unfortunately, this time it wasn't so great. My original loan officer left for maternity leave, congrats to Erinn she was amazing with my first experience. When the second team took over my loan process it was NOT great! There was a lack of communication from my loan coordinator (Jaclyn). There were several errors made by her that almost cost me the house I was trying to purchase. She gave us the clear to close date and it didn't happen. She supposedly sent the info to the VA for approval on a date only to find out that she sent it six days later. I literally had to call the VA 3 times and do the footwork to get the correct dates and approval conformation. Once the actual loan officer (Kat) from Veterans United got involved the process started moving in the positive direction. It was extremely stressful!! We closed 9 days after the original date. I'm not sure if I would use Veterans United again. I'm only recommending because of my 1st experience with Erinn and the effort that Kat did when she got involved.
Response from Veterans United
Hi Herman,
Thank you for sharing this with me. I’m really glad to hear your first experience with Erinn stood out in such a positive way, but I’m sorry this second loan didn’t live up to that same standard. What you described around communication gaps, timeline confusion, and needing to step in yourself sounds incredibly frustrating, especially during something as important as buying a home.
I’m also sorry for the stress caused by the delay in your clear to close and the closing being pushed back. That kind of uncertainty can make an already complex process feel overwhelming. While I’m glad Kat was able to step in and help move things forward, it’s clear the experience leading up to that point fell short of what you should expect from us.
Your feedback is important, and I’d really like the opportunity to take a closer look at what happened here. If you’re open to it, please reach out so I can review your file in more detail and make sure your concerns are fully addressed. You can contact me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re in the office from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you reach out after hours, we’ll follow up the next business day.
Sincerely,
Claire S., Client Relations Manager
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Great job and communications, very easy step by step process and overall amazing job with the whole process, thank you
Will was exceptional.
Great experience from start to finish. My first time buying a house. My team made it a seamless process.
Overall, it was a very positive experience. Communication was consistent, the process moved efficiently, and they did a great job keeping everything on track from start to finish.
Very nice people to deal with,Very knowledgeable of VA Mortgages !
The overall experience was excellent , the only flaw was the delay with the title company.
